Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Legacy Testimonial: 90
100% satisfied! After a poor experience with a computer from a large company that uses the term “dude” a lot, Puget Custom Computers (PCC) was was welcome relief. Nobody beats their customer service and their prices are quite competitive (even better than brand-name discounters for similar products). Because PCC takes the time to review and comment on all computer configurations, I felt confident that I was finally getting a system that would meet my needs precisely. I used my budget for components I wanted instead of being forced into package deals with “extras” I didn’t need. I’m fortunate to be a Seattle-area resident and have Puget Custom Computers in my backyard. When my system was ready, Jon Bach hand delivered it, installed my dsl card and set it up on my desk. I’ll never buy from a large retailer again. Thanks PCC!
Legacy Testimonial: 89
Excellent service — the consultation suggestions on my system setup saved me several hundred dollars and gave me a better product. After experiencing the high levels of helpfulness and customizability provided by Puget Custom Computers, I doubt I will ever again purchase from one of the major computer companies. I’m not giving a 10, though, because it took several days more than the 3-4 advertised to complete and ship my order. However, I am certain such delays do not occur often, and I strongly recommend this company to others.
Legacy Testimonial: 88
Puget Computers was by far the most knowledgeable, responsive, and available of any vendors that I checked into. They always responded within the hour, and kept me updated on the status of my order. They have nearly 24 hr. service via a chat window on their site. They thought of everything. I rated them a 9, because nobody is perfect, and there is always room for improvement. They are by far the best company I have worked with yet. Thanks Jon!
Legacy Testimonial: 87
These guys have the best customer support I’ve ever received! I’d recommend them to anyone looking for a new computer. I couldn’t be happier with my system and will definitely do business with them in the future! Keep up the good work guys!!
Legacy Testimonial: 85
I have had my system for 2 months and could not be more pleased. It has performed flawlessly since day one. My initial fears about making this purchase from a small out of state company have been put to rest. I will certainly make my next purchase from your company and recommed you highly to friends and colleagues. Thank you Jon for all of your help. May you enjoy continued success.
Legacy Testimonial: 84
Unbelievable customer service!!! These guys set the standard for today’s e-commerce. Highly recommended for anyone buying a PC, from the at home professional to a college student gamer. Completely customizable to your needs, unlike the other major online vendors who treat you like customer number. Puget Custom Computers will treat you like the valued customer that you are to them.
Legacy Testimonial: 83
Great website, complete customization options! Even added a second hard drive for me! I will certainly consider buying here again, but it’ll be a while, because they built me one awesome system!
Legacy Testimonial: 82
The prices are the most competetive I saw after visiting web site upon web site for the same system! PCC provides the best quality merchandise for the lowest prices- really! the staff (Jon) is very patient and willing to do what it takes to please even the most difficult of executives or CEO’s! I would highly and readily recommend PCC to anyone looking to purchase a system. Now I can actually run more than 2 applications at once with my new PCC computer! Thanks again Jon!
Legacy Testimonial: 81
Extremely accomodating during entire experience. Product, Customer
Service & Tech Support absolutly outstanding. I’m very,very impressed and will definitly recommend this company.
Thanks Jon!
Legacy Testimonial: 80
I have been searching the web off and on for months trying to find a company that offers great customizable computers that wouldn’t empty my bank account. I had gotten so frustrated with all of those giant corporate sites that I almost decided not to get a new computer. Then I found this site, and I am very excited because I will soon be getting the computer I want for hundreds less than I expected to pay. The sites unbelievably great and I will definitely be buying my computer from Puget. I am definetly telling my friends about Puget Custom Computers.
Read more testimonials from Puget Systems clients.