Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Legacy Testimonial: 84
Unbelievable customer service!!! These guys set the standard for today’s e-commerce. Highly recommended for anyone buying a PC, from the at home professional to a college student gamer. Completely customizable to your needs, unlike the other major online vendors who treat you like customer number. Puget Custom Computers will treat you like the valued customer that you are to them.
Legacy Testimonial: 83
Great website, complete customization options! Even added a second hard drive for me! I will certainly consider buying here again, but it’ll be a while, because they built me one awesome system!
Legacy Testimonial: 82
The prices are the most competetive I saw after visiting web site upon web site for the same system! PCC provides the best quality merchandise for the lowest prices- really! the staff (Jon) is very patient and willing to do what it takes to please even the most difficult of executives or CEO’s! I would highly and readily recommend PCC to anyone looking to purchase a system. Now I can actually run more than 2 applications at once with my new PCC computer! Thanks again Jon!
Legacy Testimonial: 81
Extremely accomodating during entire experience. Product, Customer
Service & Tech Support absolutly outstanding. I’m very,very impressed and will definitly recommend this company.
Thanks Jon!
Legacy Testimonial: 80
I have been searching the web off and on for months trying to find a company that offers great customizable computers that wouldn’t empty my bank account. I had gotten so frustrated with all of those giant corporate sites that I almost decided not to get a new computer. Then I found this site, and I am very excited because I will soon be getting the computer I want for hundreds less than I expected to pay. The sites unbelievably great and I will definitely be buying my computer from Puget. I am definetly telling my friends about Puget Custom Computers.
Legacy Testimonial: 79
Simply the best site I found in my exhaustive search for custom building a PC. The site is very informative, and Jon was very prompt and helpful in answering questions before and after. And my stompin’ system runs great with no problems at all! Highly recommended. Best service. Excellent quality. Great prices. Thanks!
Legacy Testimonial: 77
Great system! No problems with the system when I received it except for UPS caused problems. The case was a little bent, but obviously UPS’s fault. System runs great!
Legacy Testimonial: 76
Nothing but good experiences with this company! I will insist that all my friends buy computers from PCC and not worry about giving them un-needed problems. I was thoroughly impressed!! Best web site, best service.
Legacy Testimonial: 75
I have heard nothing but GOOD things about Jon and his company. He just does it RIGHT and for you to be more than happy with your new computer. If it were not for my kids, I would of bought from another company. But my kids said you really should take a look at Jon and his company. They are the BEST computer store around!
Thanks to them (my kids) I will configure a gaming computer with Jon’s help and put to the test.
Thanks Jon for you and your company being there for us 🙂
Legacy Testimonial: 74
What impressed me most about Jon was his almost perpetual availability! This company really lives up to its promises when it comes to customer service. The Live Help facility is simply fantastic and Jon answered all my emails to him promptly and patiently. Unfortunately, I was not able to purchase a system from this company, but if circumstances were different, this is surely the company I’d choose.
Read more testimonials from Puget Systems clients.