Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Legacy Testimonial: 62
Jon Bach almost bent over backwards to help pick out the best system possible for my wants and needs.. Thanks to him I now have a computer that won’t freeze on me like my old Hewlett Packard system.
Thank you Jon!!
Proudly Serving SPC Matheson
Legacy Testimonial: 61
wow, this site is mega1337. I was very impressed with the way the custom comp set up was layed out, it even shows you a pic, lol. This was the only site that allowed me to choose exactly what i wanted, and to get it at a good price. Its just so hassle free and easy to deal with. It’s even computer shopper n00b friendly, allows you to consult with the company on compatability and tells you whats what. Its very nice to find a good site that lets you get what you want in the midst of all those messy sites and low rate companies.
Legacy Testimonial: 60
I searched and studied a wide variety of internet computer sites. I needed a system specific to my needs. Every site I went to had some form of restriction, an inflexability that did not suit my needs. If I wanted one thing I had to take another (which I invariably did not need). Puget Sound was the only, and I mean the only, internet site that allowed me to choose the components I wanted (and even double checked to verify component compatability). The only site that did not try to market a cheap system (some of us would know the difference) at a comparatively not-so-cheap price. The price is completely fair and the free shipping is beyond the call of duty. I buy a lot of equipment for my hospital and will attempt to refer our IT business to PCC! An absolute pleasure to do business with this company.
Legacy Testimonial: 59
I received my computer last week, and I am very pleased with my purchasing experience with Puget. From start to finish, communication and service has been great. It’s exciting to have found such a diamond of a company to deal with! There is no need to ever deal with the unresponsive behemoths when it comes to buying a great computer.
Legacy Testimonial: 58
What do I think of Puget Custom Computers? A+, Top-of-the-Line, Superior, the BEST!! I am so grateful that I found Jon Bach’s web site. The customer service is outstanding…quality of components unbeatable…communication outstanding. I recommend Puget Custom Computers to anyone contemplating an upgrade or a complete system. You will not be disappointed. It has been a pleasure dealing with a business that believes in old fashioned integrity.
Legacy Testimonial: 57
I received my new machine last week; the system was as expected and delivered on time. I had a great experience dealing with the people at this company. They even suggested some ways that I could save money on the system; that was an unexpected bonus. Jon was extremely responsive before I ordered the system, and equally responsive towards a couple of questions I had after the system was delivered. As others have below, I would also recommend the company. Go small businesses!
Legacy Testimonial: 56
It has truly been a pleasure dealing with Puget Custom Computers. It is nice to deal with a company that really cares about their customers and is there to assist in any way they can. I am very happy with the quality of my purchase and the service provided by their customer service. I highly recommend Puget Custom Computers.
Legacy Testimonial: 55
Those little popups saying that your site is messy when viewed without IE are tiresome. I surf with Netscape under windows and Linux.
Ron
Legacy Testimonial: 53
I buy a new high-end gaming system every two to three years. This by far has been the best experience to date. I love the feedback on the Orders page as your system is being built. All the components offered are top quality from the mainboard to the sound card. If I was pressed to find a flaw it would be in the system case. Not that there is anything wrong with the case they just need to add some tool-less cases with high some optional fans for the high heat load. Jon – thank you for all of your help. I’ll be back for another new system. Perhaps I won’t wait 2 years this time.
Legacy Testimonial: 52
Received my Athlon XP 2000 today, great machine. Jon went that extra mile to make me happy. He answers all your questions,and is a great person to do business with. Highly recommended.
Read more testimonials from Puget Systems clients.