Drivers and Updates

Well, I have. Just once in 40 years, and it was a Puget Systems computer. The biggest most tricked out workstation I have ever purchased. I didn’t even realize the water had flowed off my desk and into the box until the machine froze. Then I turned it off dried it out and the next day tried to restart it, to no avail. When I was on with tech support they had me read some codes from the motherboard and walked me through what to do. It worked and I had only fried one memory stick. This review is not about the wonderful tech support, that was first class, not the gentle follow up the next day to see how it went. No this is about my experience sitting in front of the open case watching it flicker and reboot after removing one stick of memory. I realized just how elegant the build was. There was nothing half measured here. All the wiring harnesses were neat and tidy. Everything was just right. It had me mesmerized for a little bit. Over my career I have purchased for myself or my employees probably around three hundred computers, many of them the best HP or IBM had to offer, good boxes all of them. But the build quality of the Puget, and their wonderful sales and tech team, have me committed to become a lifelong buyer from them. They just do it right.

I am a local customer who always purchases my PC’s from Puget Systems. The sales department is outstanding and Wilson Chau has been terrific to work with as is his team. The technical staff is exceptional and will get to the root of any problem faster than any other company I’ve dealt with. I recommend Puget Systems for their courtesy, helpfulness and professional excellence. I am a loyal customer since 2009. My new laptop is lighter and still maintains the speed and processing power to edit in Photoshop and Topaz.

I am exceptionally happy with the products and services provided by Puget Systems. My prior Puget computer completely met my needs for many years, and the service provided by the company was unsurpassed. The only reason I had to replace my older computer was because my Windows version was no longer supported by Microsoft. I felt absolutely no need compare Puget with other manufacturers. In setting up my new computer Puget support staff continued to show their unsurpassed performance I have received in the past.

Very happy with the Puget Systems experience from beginning to end. They were responsive and extremely helpful walking me through the reasoning behind their hardware selections. Highly recommend!

I’ve purchased several Puget workstations for my company where we primarily use SolidWorks for Engineering design. They have all been fantastic, long-lasting machines. Each one has been nothing but quiet, powerful, stable, and fast. Hence why I thought I would be getting the same quality of product with their mobile option. Not so. The chassis feels very cheap with lots of sharp plastic catch points that I fear will be easily broken. It’s the heaviest notebook I’ve felt in decades and as loud as a jet engine when the fan kicks into high. Seriously, you wouldn’t believe how loud this thing gets. Other people in the office thought I was playing a joke on them when they heard it the first time. The worst part is, in my limited experience with it so far, it has been highly unstable with frequent crashes and lockups/freezes. Hopefully they solved some of these issues with their newer model, but if not, I would suggest you steer clear until they work some of these things out. 5 stars for the workstations and Puget’s level of service but 2 for the mobile products.

Puget was extremely professional and helpful throughout the process. After placing our initial order, Terrell was able to guide us towards a more cost effective product that lined up more closely with our needs than what we originally ordered, which is fantastic. They also kept a tight timeline and we found their dashboard online helpful to keep up with updates in regard to our build.

This has been the best computer purchase experience I have ever had. From my first conversation with Terrell Barnes, thru designing the system, then purchasing. After receiving the computer, Puget was on top of every question I called in about, with expert help and guidance done while holding my hand the whole way through. After set up and starting program use…wow…incredible speed, while remaining extremely quiet.

If you’re looking to buy a new system, look no further. This is a GREAT company.

The computer arrived on time, and included all that I needed for setup. The initial consultation with Eric assured me that the computer included what I needed/wanted. It was fun (and helpful) to be able to see the progress of the build through the Puget Systems website–cheers and thank you to the team!

I have purchased two systems over the past five years and Puget Systems has been with me any time I had a question about hardware or software issues.

Wow! I was blown away by the customer service at Puget Systems. From the first call, their sales specialist designed the perfect laptop workstation for my unique video and photo editing workflow. They took over an hour on my initial call to explain to me in layman’s terms the computer components and answered all of my questions. I had several follow-up phone calls that other reps handled with the same professionalism. After I ordered the computer, they updated me via email on each and every step of the build process. They even sent me actual pictures of my finished computer just before it was overnight mailed to me! Who provides that kind of personal service anymore? I felt like I was looking at my new baby’s pictures! Awesome! The entire build was completed under the time frame they estimated and the computer has performed beyond my expectations. Puget Systems has gained a customer for life. P.S. – When I called another computer custom build company and I told them I was also looking at a Puget Systems laptop, they said, “Oh, they are the best – I would definitely buy from them.” Enough said. I ended the phone call with them and immediately placed my order. Thank you, thank you, thank you!