echo

A tiny Intel Kaby Lake PC for home or office.

Puget Systems Professional Advice

Jon Bach (President)
Jon Bach (President) Says:
It is very handy that you can VESA mount this PC to the back of a monitor. If you need an internal optical drive or a more powerful CPU, then you should look at the slightly larger Echo II.
Wilson Chau (Customer Service Lead)
Wilson Chau (Customer Service Lead) Says:
I use the Echo I for my HTPC system at home. Awesome for streaming Netflix, Amazon Prime, Youtube, watching downloaded video, and surfing the Net. I'd look at the Echo II if you need a little more power and a DVD/Blu-ray drive.
Jeff Stubbers (Mr. Customer Service)
Jeff Stubbers (Mr. Customer Service) Says:
This Puget Echo is our smallest system @ 8.7" tall x 3.1" wide x 8.3" deep. This system does not come with a built-in optical drive. If you do choose an optical drive on the customize page, it's important to note that it is an external USB optical drive. This system comes with VESA 100 mounts, so you can mount this PC on a wall or other VESA mount device if you like. This system can be used in vertical or horizontal orientation.
Chris Stephens (Vice President - Operations)
Chris Stephens (Vice President - Operations) Says:
The Echo I is an excellent system for those situations where you want the computer to get out of the way. You can mount this system to the back of any monitor with a VESA mount, which many do. If you need a DVD or Blu-Ray drive, go for Echo II. But first consider, when was the last time you used an optical drive?

Reviews from Reseller Ratings

Echo Media Coverage

This page details some of the more prominent media reviews and features that have been done.
Do you see a feature on Puget that is not in this list? !


NeoFight.tv

Neo Fight

June 14, 2010



See their original post at here.

Smart Computing

Smart Computing

May 1, 2010

Quote: Puget Systems is a boutique PC builder that provides documentation for every step of its quality control. For example, Puget's Quality Control Sheet lists six categories of checkpoints, most with around 10 tests under each category. Puget lists the employee who completed the check, the date it was performed, and the time the test was certified. Puget also goes a step beyond by providing you with the benchmark and performance tests, so you can be assured that the computer meets the expected performance.

Read the full review here.

Test Freaks

Test Freaks

March 3, 2010

Quote: The Puget Systems Echo I is a virtually silent small form factor home theater solution. The sleek Antec case pairs nicely with most home theater equipment. The system is well ventilated to keep its components cool. It easily handles 1080P video output as well as high def audio. The low power Atom processor uses approximately 35 W meaning the system left running uses less energy than most light bulbs.

Read the full review here.

HD Nation

HD Nation

October 13, 2009

Quote: Lots of folks have been asking about Nvidia's Ion, essentially a GPU for the Intel's low power Atom CPU. The folks over at Puget Systems were kind enough to loan us one of their Echo I HTPC boxes with a Blu-ray drive inside... watch the video to find out it did with 1080p video!



Watch their full video here.

DVICE

DVICE

September 9, 2009

Quote: Having a PC in your home theater gives you terrific advantages, particularly when there's a Blu-ray player inside. The Puget Systems Echo 1 shows that a fast PC in your home theater doesn't have to be noisy, bulky or expensive.

Read the full review here.

Coolness Roundup

Coolness Roundup

July 8, 2009

Quote: I was amazed by this! This thing has tremendous power. It can play back 1080p files, perfectly. It can decompress .rar files quickly. I thought this was going to take forever. Flawless playback. Firefox 3.5 runs perfectly, quickly, beautifully. 7.1 surround, HDMI in the back runs perfect.

Listen to the full review here.

Read what our customers have to say about Puget Systems!

While reviews and awards from major publications are great, nothing speaks louder than the words of our customers.

feedback author avatar

Alison Green

From Newport News, VA

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 2 days ago

"Puget systems made the process of purchasing a system very easy! I was looking into purchasing my first computer system. I am not very savy with all the components that go into a great system, but Puget walked me through it every step of the way. In particular, I worked with their representative Jeremy. I told him exactly what I wanted out of the system, as well as my budget. He came back with a few suggestions on what would best fit my needs. There was not any pressure at all throughout this process. I had every question and concern answered confidently. I will definitely go back to them for any computer needs in the future!"
feedback author avatar

Paul Duncan

From Newfield, NY

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 2 weeks ago

"My experience with Puget Systems has been the best in about 35 years of buying or building personal computers. Configuring a system on the web site was easy using the extensive information and expert recommendations for each component. The smart system designs optimize power, sound, and heat management. The detailed status updates as my system was being built was quite interesting--I got to virtually look over the shoulder as the build, configuration, test, and burn-in steps proceeded. All performance test results are available for viewing. My very well-packaged Serenity system arrived in perfect condition and powered up off the fast SSD drive (a first for me). It took less than a day to migrate 50,000 images and a few dozen applications and everything is working perfectly and quietly. I confidently recommend Puget Systems to anyone looking for a custom system in this class."
feedback author avatar

Harlan V. Bordelon

From Dry Prong, La.

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 2 months ago

"Not being a "computer person", I was somewhat intimidated when it was time for me to replace my old, (2003), dinosaur of a computer. I had very specific needs, and thought a "custom" computer would be the way to go, but where to go? I "googled up" "custom computers", and started researching. When I came across "Puget Systems", I was really impressed with their "mission statement", so much to the point that I decided to to a chance with them, but, nevertheless, I knew anybody could "talk the talk". Well, to make a long story short, not only did "Puget Systems" "talk the talk", they absolutely "walked the walk"! They stepped me through the process, helping me to settle in on exactly what I needed, nothing more, nothing less. In dealing with them, (Puget Systems), I never once felt as though I were on an island, they were always an "E"-mail, or phone call away, with answers to any of my dumb, (remember, I said I was not a computer person), questions, and concerns, from the beginning to the end! They even had the decency to check up on me after my account was closed, just to make sure everything was still to my satisfaction, (it was), ... who does that? To anyone looking to get away from the "one size fits all" paradigm of the major chain stores, and get a truly custom, (and affordable), computer tailored for your specific needs, I can wholeheartedly recommend you go with my good buddies at "Puget Systems"!"
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Francis Speranza

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 2 months ago

"When I first saw my new Puget next to my other computer it looked like a little guy sitting next to a weight lifter, what a unit. This is just the first couple of hours working with the Spirit and it is going well, extremely fast and soooo quite. This whole experience with Puget has been nothing short of excellent, right from talking to Wilson to get the build correct, to the status updates, to the professional binder that comes with the computer, to the excellent shipping and packaging to protect the computer during shipping. Excellent job!!!"
feedback author avatar

Steven Albert

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 4 months ago

"This experience has been one of the best buying experiences I have ever had for anything! I make natural history documentaries and needed a computer that can handle the editing on Premiere Pro with large file sizes. The Puget Systems team lead me through the process with an assured hand. They answered my questions and I was very confident in their guidance. The computer arrived a few days ago and it is just as they described. Overall, I love the Puget System team and philosophy."
feedback author avatar

John

From Seattle

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 4 months ago

"Highly recommended! In my experience, Puget Systems has some of the best, perhaps THE best, customer service I have ever encountered in any industry. Every interaction I've had with them has resulted in total satisfaction. From helping select the perfect configuration, to helping out when a particular component was not the best choice, to technical service almost two year later, they have never disappointed me."
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Lanny

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 5 months ago

"In my search for a highly capable PC, I'd decided to look into custom-built options. Searching the web, I found Puget Systems, and was immediately impressed by both their website, and the options they offered. The simple, intuitive site made it easy to arrive at a unit that was custom designed for my needs. What was most impressive was their staff...super responsive, helping with any and all questions. I felt like I'd just made new friends. The whole experience was so well thought through, it gave me great confidence in the investment I was making...as I have no doubt they put as much care into the build as they obviously did in everything else! Great experience, I will (and have) recommended them to anyone who'll listen!"
feedback author avatar

Bobbi McDonald

From Post Falls, Idaho

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 5 months ago

"I am so amazed by this company. I wasn't sure exactly what I wanted and I was able to talk to someone who guided me in the exact computer that I needed. Then after I ordered it, their web site kept me updated to exactly what they were doing during the building stages, and through it all. It didn't take more than just a few business days to have the computer built. Then when they shipped it, it arrived in just 24 hrs. It was tightly package, and had no damage. It is sharp looking and works amazing. I am so excited to get to know my new system. I just got it today in the mail, and it is put together here in america. Thank you to Puget Custom Computers!"
feedback author avatar

Michael

From Salt Lake City

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 6 months ago

"I'm not so much a PC guy. I use one because I have a business-critical application that just doesn't display well in a virtualized instance of Windows running on my Mac. That makes it a very expensive app. Windows has improved a lot recently, so other than the duplicate costs of redundant platforms, I don't mind working in Windows.

My current outdated machine was made by a local boutique PC builder, now out of business (along with my "life time" service warranty). I've had enough of Dell and HP for a life time, so I researched boutique builders again-but this go I wanted to find one a bit less "boutique," and one with real service chops.

After exhaustive research, I decided to give Puget Systems my business. They compete in a commodity business where others make their margin selling the perception of top-shelf quality but delivering something less to make their margin. Puget curates hardware components with the end in mind.

If you take time to lay it out in a spreadsheet, it makes sense. With the law of large numbers at work, putting enterprise quality gear in a computer pays off in the end by generating fewer support tickets. It's kind of a virtuous cycle-better design and parts today means less support burden later. While it seems like simple math, it requires uncommon foresight and character to shift your profit margin to the end of the business cycle.

Like any business that survives, Puget experiments and iterates creating seemingly minor innovations. Keeping copious records of which manufacturer's parts have longevity and which ones generate fewer support calls, they gain organic efficiencies.

The omnipresent threat to computers is heat, so Puget manufactures their own fan mounts. Instead of using the case mounts for the fans-the ones all other computer builders use, farther away from the heat-they design and manufacture their own fan mounts enabling them to locate fans directly next to the heat source (CPUs and GPUs).

This yields two huge benefits: first, your computer operates under a lower stress load bolstering durability and secondly, the computer runs significantly quieter because Puget perches the fans right where they're needed-they spin at a lower rate and less often. End result is a computing experience that sounds more like you're using a solar-powered calculator than piloting a fighter jet (every computer I've owned). Puget pursues noise like doctors nag us about cholesterol.

While their web site is decidedly not "web 2.0," I found the online ordering and fulfillment process more articulate than any e-commerce transaction I've ever had. My order had its own status page detailing every component. With all other transactions, there's a communications gap between the checkout cart and when Amazon delivers your box. Not with Puget.

They show you each step: staging, assembly, installation, quality assurance, final preparation to packing and shipping. Each major step has dozens of discrete work flow tasks (read anal) that must be completed in sequence-and it's all tracked online for the despotic, overlord, control freak in all of us. I changed part of my order, switching to a less-popular CPU. It was a one-day order cycle, and I was able to track it from a staging bin to the production bench.

Every aspect of the build is captured to your status page as well as being documented in an extensive build log including beauty shots of the end product and screen captures of every bios configuration. They also include two infrared camera photos highlighting the heat signature of your system at a normal and exaggerated loads, ensuring quiet, cool computing. All of this is available online and in a hard-copy record in a binder. I didn't have this level of disclosure and detail when I bought my last car or my home-many orders of magnitude more of a considered purchase.

In searching for customer reviews, I bumped into a live stream of them building customer ordered computers live on Twitch. I know...stimulating...Netflix will not be calling Puget for a content licensing deal. Dork confession-it was captivating.

It's more interesting than I imagined seeing how it all comes together, like an episode of "How it's Made." I watched a second build job (these videos are hours long) of the company founder getting interviewed while a tech was building a machine on the bench next to him. As the build took shape the interviewer hit President John Bach with a torrent of questions requiring nuanced answers only a journeyman builder could provide. It's reassuring to know the desk jockey running operations up front can empathize with every potential production variable.

But the most interesting part was watching the top-down camera angle on the bench. The technician building this computer was Houston Bennett, and while it seems like hyperbole, Houston's hands move like someone disarming an explosive device or maybe like Sam Maloof making a rocking chair.

As the build progresses and fills with components, the space for his hands grows more and more sparse, and the case is regularly pivoted for securing parts and routing cables. I been around craftsmen. My grandfather was a shoemaker and my father was a painter. Their hands were nimble and sure, and Houston moved with similar confidence and restraint.

I realize this is starting to sound like a fanboy obsession. It's just a pile of parts, and whether it turns out to be a blunt instrument or a magic wand is much more dependent upon the hands working the keyboard than the ones seating the RAM. But I also know it was built in an exacting workflow and will be readily supported when needed.

So anyone can charge a premium for better parts, right? Puget's systems may have the best components, but they're nowhere near the most expensive. They're one of the few shops who will explain why a Xeon chip might be a better fit (and cheaper) for your work flow. If you want a bitchin' case and seizure-inducing, dance floor luminescence buy from Origin. All you get from Puget is boring old reliability and friendly, skilled service.

I gain nothing by writing a review (no discount). My only upside is that they're in business when it's time for my next build. And people who build quality and offer superior service should be blessed with continued success. Small businesses grow by word-of-mouth. Puget Systems deserves your consideration."
feedback author avatar

Rose Wellman

From Portland

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 6 months ago

"I do a lot with VMWare (work) and Adobe CC (hobby) and my old system just wasn't cutting it anymore. I did a lot research and couldn't find a PC from the box sellers that met my needs or budget. So I decided to take the plunge with Puget. I ran across them a few years back but thought they were too good be true.

My only regret is not contacting Puget sooner!

They made the entire process easy and enjoyable. It was refreshing to work with true professionals that not only know what they're doing but enjoy it as well.

William was great at understanding my requirements and suggesting ways to alter the specs to save me money while still meeting my needs.

As bonus, I got to see my computer being built with Houston. I decided to check on the progress of my system one night and found his early video where he recorded his craft while chatting with other likeminded folks.

The rest of the team (Justin, Kyle, Josh, and Stephanie) kept me totally update on with online reporting as their worked on my system. I knew exactly where my new baby was in the process at all times. Try getting that from another vendor.

Puget Systems is a great company to do business with. If you're in the market for a new system, look no further. You won't be disappointed. I promise."
Read all customer testimonials.