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OBSIDIAN

Our most stable, reliable desktop.

Puget Systems Professional Advice

Jon Bach (President)
Jon Bach (President) Says:
This is one of my favorite PCs here at Puget Systems. All of our systems are reliable, but Obsidian is incredible. This is the PC I would buy for home or office. It isn't the cheapest, but if your PC goes down, how much is your time worth? For me, a more reliable PC is worth a LOT.
Jeff Stubbers (Technology Consultant)
Jeff Stubbers (Technology Consultant) Says:
We base our entire product line on low-failure rate components. The Puget Obsidian uses the most reliable of those components in one system. If you are looking for an exceedingly reliable system, this is it.
Brett Nordquist (Customer Experience Engineer)
Brett Nordquist (Customer Experience Engineer) Says:
When engineering the Obsidian, we asked ourselves, "What is the most reliable computer we can build?" Although all of our systems are reliable, the Obsidian takes it to the extreme with hand-picked parts from a small pool of components that have proven over time to be incredibly reliable.
Chris Stephens (Vice President - Operations)
Chris Stephens (Vice President - Operations) Says:
If I had to pick only one PC from Puget Systems this would be it. The selection of components on this system only includes our most reliable and the nearly non-existent failure rate for this system proves it.

Reviews from Reseller Ratings

Obsidian Media Coverage

This page details some of the more prominent media reviews and features that have been done.
Do you see a feature on Puget that is not in this list? !


Anandtech

Anandtech

November 30, 2011

Quote: ...what you get in return are simpler configuration options backed up by more careful, stricter component selection than you're liable to see from other boutiques and certainly way more than from a major vendor. ... What makes the Obsidian such a solid choice is the smart component selection all around. ... This system is cool, fast, and quiet.

Read the full review here.

Anandtech

Anandtech

April 7, 2011

Quote: Taken at face value, the Puget Systems Obsidian is a reasonably solid enterprise-class tower. The very basic configuration keeps costs, power consumption, heat, and noise incredibly low. ... Ultimately, taken at face value the information we've seen from Puget Systems indicates their Obsidian is a highly reliable build that would be ideal for mission critical situations.

Read the full review here.

Hardware Logic

Hardware Logic

December 5, 2006

Quote: At HardwareLogic, we'll always advocate building your own system whenever possible, but when that's not an option, we would absolutely recommend browsing Puget's website. While many OEMs focus either on rock bottom prices at the expense of quality control and customer service, or high end systems with extravagant price tags worthy of a second mortgage, Puget Custom Computers will give you the best of both worlds.

Read the full review here.

HardOCP

HardOCP

November 17, 2005

Quote: Can $2600 get you a dual core processor, 2GB of RAM, a top-end video card, and backing from a quality company? We ordered a custom-built high-end computer from Puget Systems and subjected it to our systems evaluation program.

Read the full review here.

Read what our customers have to say about Puget Systems!

While reviews and awards from major publications are great, nothing speaks louder than the words of our customers.

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Margery Tran

From Irvine, CA

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 2 months ago

"Absolutely stellar experience! Great knowledgeable staff and excellent customer service. Each step of the internal process is inputted into a tracking system that is shared with the client - so I know the exact status and condition of my purchased product. I love seeing that level of thoughtful organization & process. I have yet to receive my workstation, but I am so blown away by the service that I needed to leave a review!"
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Michael S

From San Diego, CA

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 2 months ago

"I've purchased my past 3 gaming computers / workstations from Puget and this latest one is the best yet. The 3d modeling / rendering programs I use are running great on this setup, yet this computer is incredibly quiet. I also always appreciate the clean internal layout they do inside the desktop tower."
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Larry Lee

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 3 months ago

"I appreciated the feedback during the built/test and the workstation is amazing. The attention to detail ranged from cosmetics, technical compatibility, and custom fabrication of some bracket assemblies. Researching the component costs, I was surprised to find Puget built the system for less then it would have cost me to buy the components myself. I have recommended Puget Systems to colleagues and will seek them in future computer purchases."
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Jedidiah Mitchell

From NYC

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 4 months ago

"I've been using custom PC workstations for film post production & VFX since the early 2000s, and I've always preferred to build them myself for cost savings & flexibility.

When my current studio brought up the idea of purchasing a pre-built workstation to replace our (woefully insufficient) Mac Pro 6,1 color grading system I was hesitant to let someone else assemble a box for me. I wasn't thrilled with the configuration options on many vendor websites, and the cost premium seemed a little high, but our EP wanted to give it a shot with Puget due to their apparent focus on the post production industry.

First, my concerns about flexibility were addressed in about 5 minutes on the phone with Puget: they took my requests, understood why I was making them, and proposed a custom build not available through the online tools which met all my needs, even down to specific wire routing for ease of future upgrades. Really surprised that the first person I spoke with -- in sales no less (not engineering) -- was so knowledgeable about build options and why a customer might want something "off-menu" like I did.

Second, when we got the new workstation it was just as fast as I expected from the parts list, but the big surprises for me have been how stable it is, how well laid out the box is, and more than anything else how *shockingly* quiet the system is even under maximum load. They warned me that with some of my custom requests the sound dampening wouldn't be as effective as stock options, but I don't even know what that means in practice: we have laptops, water-cooled systems, tiny desktop RAIDs, etc -- all of them are louder at idle than this box is under maximum load. Hell, our router is louder than this thing. Really impressive tuning & testing, far better than I've ever done for myself.

In addition to the great build, some 3rd party hardware did not function as expected when we initially received the system -- despite it not being their responsibility they have been responsive and helpful in diagnosing the issues and we've been very happy with support so far. Having struggled with workstation support from Boxx & Dell in the past this was a very pleasant surprise.

I love tinkering with hardware so I intend to continue building my own workstations at home, but for anyone on the fence about buying pre-built, this is the bar for how it's done."
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mm

From Chicago, Illinois

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 4 months ago

"I ordered a 4-GPU digits machine for a deep learning project at work. Jeremy was helpful getting the machine configured and when it turned out the CPU I selected wasn't available from any of their suppliers, Jeremy and Wilson upgraded the CPU to another one they had in stock, answered some of technical questions about it, and expedited shipping so the order would make it in time. I got the machine a day ago, and it's already running at 100% and saving us $100s of dollars per day that we would otherwise pay for AWS. Very happy with Puget!"
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Michael Stout

From Los Alamos, New Mexico

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 4 months ago

"This was my first purchase from Puget Systems. Unfortunately, damage occurred to my system during shipping. The service and technical support people were incredible in identifying what had happened and then providing the necessary replacement components. My issues were successfully resolved to my complete satisfaction as quickly as humanly possible. I will not hesitate to purchase a new system from Puget in the future."
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Steve K.

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 5 months ago

"I wanted a system that was powerful but silent, so I ordered the Puget Serenity. After it arrived, Alicia emailed me to ask if there was anything that could be improved. I said it was great, but there was a faint whisper from the PSU fan, which wouldn't even be worth mentioning, except that, you know, the Serenity promises total silence and this one is only like 99% silent. I didn't really expect much but they shipped me a new PSU overnight at no charge and I installed it and now the noise is gone. So I finally have my perfectly silent PC and the support experience moved my opinion from "pretty good" to "wow that was amazing let me write a testimonial"."
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Alex D.

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 6 months ago

"This was my first experience with Puget Systems, a company that I found when researching custom pc builders online. I wanted a custom computer which would be adequate for some video editing but I am not a professional and didn't want to go overboard. I was able to get a custom configuration via email in response to my email request within 2 days (I sent it Friday night and received a reply on Sunday) which met all my requirements while being affordable. I actually used the specifications and looked to see what it would have cost me to order all the parts and build the PC myself and the parts alone came within $200 of my total cost with shipping from Puget Systems. Puget's web page allowed me to follow the build step by step and I received my computer within 2 weeks of placing the order - if FedEx had not pushed back the delivery date it would have been 3 days earlier. The build quality is excellent and I am very happy with the performance."
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Aaron StPierre

From Albuquerque, New Mexico

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 7 months ago

"Let me start by saying that I've been building PC's for years. As you can imagine it was difficult for me to wrap my head around paying the extra money to have them build, test & install my system. Anyway it was time to upgrade my last build and I called Puget and spoke with them about my needs and concerns. I worked with Oscar who assured me that many of their clients are just like me: totally capable but time constrained.

After looking at the actual cost difference I decided to give them a shot! All I can so is that I'm so glad that I did!

I was involved throughout the whole process. The status updates, thermal images and pictures of my computer made the process a joy. The only thing I did miss out on was the actual building the machine but honestly I've built enough computers in my lifetime...

So what's the big deal right? Anyone can put together a machine right? Yes it's true but Puget Systems really goes the extra mile. From the burn in testing to bench marking to thermal imaging under load. Every aspect of the system is meticulously completed and the build steps were presented and checked off every step of the way.

What really put me over the edge with just how much they care is the binder that's included in the accessories which is a complete build log of the system.

I saved a ton of time by having them complete my build but I got a whole lot more than just a computer. I now have a relationship with a company that truly cares about their customers and the products that they create.

Thank you guys very much!
Aaron J. St. Pierre"
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JGDillon

From Frederick

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 7 months ago

"I was sold on Puget Systems after spending an hour so on their extremely informative web site which describes various computer options tailored to a users’ needs. Their concise reviews of each component was easy to understand and navigate. I purchased a basically “stock” PC that I felt met my needs. Online ordering was seamless and fun to “watch” my computer being built. On-time shipment, packaging, and accompanying documentation were superb. Subsequent contact with the company to request several SATA cables and hard copies of the BIOS settings were answered quickly followed by FedEx shipment. Conversations were informative, professional - yet friendly. And Puget Systems followed up to make sure they had answered my needs! After about four months using the system on a daily basis, the computer has been rock-solid and a pleasure to turn on each morning. Kudos to Puget Systems. While I have built my own systems in the past (and, to be sure, it is a rewarding experience), my experience with Puget Systems was extremely positive and I highly recommend them."

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