Our most stable, reliable desktop.
Puget Systems Professional Advice
This is one of my favorite PCs here at Puget Systems. All of our systems are reliable, but Obsidian is incredible. This is the PC I would buy for home or office. It isn't the cheapest, but if your PC goes down, how much is your time worth? For me, a more reliable PC is worth a LOT.
When engineering the Obsidian, we asked ourselves, "What is the most reliable computer we can build?" Although all of our systems are reliable, the Obsidian takes it to the extreme with hand-picked parts from a small pool of components that have proven over time to be incredibly reliable.
If I had to pick only one PC from Puget Systems this would be it. The selection of components on this system only includes our most reliable and the nearly non-existent failure rate for this system proves it.
Reviews from Reseller Ratings
Obsidian Media Coverage
This page details some of the more prominent media reviews and features that have been done.
Do you see a feature on Puget that is not in this list? !
November 30, 2011
Read the full review here.
April 7, 2011
Read the full review here.
December 5, 2006
Read the full review here.
November 17, 2005
Read the full review here.
Read what our customers have to say about Puget Systems!While reviews and awards from major publications are great, nothing speaks louder than the words of our customers.
William MapesFrom El Paso, Texas
3 months ago
"This is a very well organize company with outstanding customer service support . I was very impressed with the way you are kept inform of the progress and can follow your build. Customer info that is provided by the company is above and beyond what I have seen else where. Shipping packaging for my computer shows how far the company goes to satisfy the customers and protect their investment. I am extremely happy with my computer and know I received a very high end quality machine."
3 months ago
"The folks at Puget Systems keep their promises.
We purchased an Obsidian computer more than six months ago, attracted by the focus on reliability and the comprehensive replacement plan. We have had no significant problems with the system, except a single incident caused by a mistake on our end. During that single incident, in which we appeared to have a system defect, Puget responded promptly, first with extensive support by their customer service personnel, and shortly thereafter by next-day-mailing us the components needed to replace what appeared to be a piece of defective hardware. When the problem still wasn't fixed, they were on the verge of sending us a whole new computer, as their Obsidian model guarantee promised. Then we figured out it was actually a problem on our end, involving some equipment provided by a third party.
The take-away message, for us, was: the folks at Puget actually keep their promises. They said their Obsidian system would be reliable, and that if it failed anyway they would fix it quickly, even to the point of replacing the whole thing if necessary. And they lived up to that promise. In the end they didn't have to build us another computer, but they were on the verge of doing so when we figured out the third-party fault causing problems. Compared to other companies that have nice-sounding warranties which they don't live up to, Puget support is light-years ahead - they promise more, and they actually deliver.
For both the reliability of the system and the stellar customer service and support, we're very pleased we purchased a Puget Systems computer, and we will definitely look to Puget first next time we need a new system."
Kenneth WalterFrom Zionsville, PA
4 months ago
"I had a very positive experience with Puget Systems. It was really neat logging into my account every day and following the building process for my system.I also enjoyed seeing photographs of the completed build before it was shipped to me. I love my new computer, it runs even better then I was expecting and the build quality is top notch. Thank you Puget Systems!"
Stephan DolezalekFrom Portola Valley
6 months ago
"Puget Systems is a very bright light in the otherwise dark and unfriendly world of customer support. They build great performing systems. They know their stuff. Most importantly they treat their customers in a very special way -- they acknowledge that you time is important. Today was good example: even though the tech support team was busy, the sales person that answered my call simply jumped in and got the service call started. When I later had to call back and my service adviser was on another line, the person who answered the phone didn't say "let me have him call you back." Instead they simply looked up the status of my call, jumped right in and walked me through the problem -- which turned out to be a failed monitor part; not Puget system's fault. This type of customer service is really hard to find and is even better from a Company that starts by building the best PC systems! Thank you!"
7 months ago
"IN 2009 I had a custom system built by Puget. Cost about $1100. Nothing super fancy
because I don't do heavy graphics or video or CAD work and such. But I wanted
a system that was built with high quality components. I wanted a SSD, which were not to common
at that time. A decent graphics card. I'm not a gamer but use a lot of stock analysis software.
I did not need massive HD space so the SSD has plenty of room for my apps. I wanted a solid
and high quality mother board and an Intel processor and cooling system that was not
top tier but just a step below. Ten years later this machine is still bullet proof, never had a
problem of any kind and as fast as I need it to be. Much faster that some of my friends
generic desktops that are much newer. I would not hesitate to have them build me
another but I don't even need a new desktop because their builds are so awesome."
8 months ago
"I've bought a few custom PC's before, and Puget went above and beyond all expectations and experiences I've had with other companies. They helped me find exactly the right computer parts that were specifically tailored to what I wanted to get out of my PC within my price range. They also explained which parts were better for which price and why in great detail when asked. They had very frequent step by step updates and comments as my system was being built, and the thoroughness they put into every step was easy to see. My PC arrived well packed in perfect condition, and was of exceptional quality. I couldn't be happier with how Puget handled my order."
Joseph MottoFrom Eau Claire
9 months ago
"I first purchased a desktop computer from Puget Systems in 2013. Over the next five years it performed beautifully, and when I had any minor issues I found the support staff at Puget to be readily available, knowledgeable, and most pleasant. That responsiveness was a major factor in my return to them when I decided recently to move on to a new desktop. The transition to a new machine was not an easy one for someone like myself who is not tech-oriented and once again support was immediately available in assisting me in that process. I have no reservations whatever in recommending Puget System to anyone who might ask."
JohnFrom New Mexico
10 months ago
"Puget Systems is the best of all the companies I have ever dealt with. I have experienced a great attitude, quality, attention to detail and excellence when I purchased my desktop. They have made me feel like I am part of the process.
Starting with their recommended system for Photoshop, two phone discussions led to my upgrading and subtracting items from their baseline system. The phone representatives were very straightforward, knowledgeable and helpful. They did not advise me to spend money for the sake of spending money; the goal was value for each item and, indeed, they pointed out one key area where a very modest change would significantly increase productivity. Thankfully they did not come across as salesmen.
As the unit was assembled, performance tested, examined in quality control (including a heat IR photo and a temperature graph, performance testing and 44 BIOS setting photos) and prepared for Fedex ground shipping I received informative updates. I placed my order late on a Monday and it was delivered to my home (1500 miles driving distance) Saturday of the following week. The boxing was impressive and the unboxing instructions were very thorough. A 3 ring notebook with performance testing results, original CD’s and recovery USB drive was included along with various cables and instructions for their use. And they also included extra hardware for potential future upgrades.
Nice complementary polo shirt. And I appreciated their complementary installation of my software preferences.
The desktop is very quiet (air cooled). A nice touch was a 3 week checkup email asking for comments and if I needed any assistance. The performance is superb and Photoshop works so smoothly. After using the computer for 3 weeks I’m very pleased with it and brag about it and Puget Systems to my friends."
Joel NeiceFrom Budd Lake NJ
12 months ago
"Puget Systems support team once again went above and beyond in helping me with my PC. I bought my Puget PC 7 years ago, needed to get a wireless adapter( I know, I know). I figured I'd email the support team for recommendations. I received a response within a half hour not only making a recommendation, but Ben(tech) told me he would send me one. No strings attached. Then offered to help me if I ran into problems with installation. Everything went well, no issues. Quality PC, and quality support. When I am ready to upgrade, I will order from Puget Systems. Try getting this type of support from Dell, HP, or Mac!
Thanks Ben, and Puget Systems, great job again!"
Stefan MeierFrom San Mateo, CA
one year ago
"So, I had my desktop machine built by Puget Systems, in 2009. That\'s right, 10 years ago! Aside from memory and graphics card upgrades this box has been running like a charm, and will continue to do so (my son is exited to inherit it). Of course my new one is a system from Puget as well, and I\'m delighted that the service and attention to detail that Puget provides is at the same stellar level as it was 10 years ago. Following the build process through the status updates is an absolute delight, and I\'m very much looking forward to see my machine arrive next week."
Read more testimonials from Puget Systems clients.Read all customer testimonials.