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OBSIDIAN

Our most stable, reliable desktop.

Puget Systems Professional Advice

Jon Bach (President)
Jon Bach (President) Says:
This is one of my favorite PCs here at Puget Systems. All of our systems are reliable, but Obsidian is incredible. This is the PC I would buy for home or office. It isn't the cheapest, but if your PC goes down, how much is your time worth? For me, a more reliable PC is worth a LOT.
Jeff Stubbers (Technology Consultant Lead)
Jeff Stubbers (Technology Consultant Lead) Says:
We base our entire product line on low-failure rate components. The Puget Obsidian uses the most reliable of those components in one system. If you are looking for an exceedingly reliable system, this is it.
Brett Nordquist (Customer Experience Engineer)
Brett Nordquist (Customer Experience Engineer) Says:
When engineering the Obsidian, we asked ourselves, "What is the most reliable computer we can build?" Although all of our systems are reliable, the Obsidian takes it to the extreme with hand-picked parts from a small pool of components that have proven over time to be incredibly reliable.
Chris Stephens (Vice President - Operations)
Chris Stephens (Vice President - Operations) Says:
If I had to pick only one PC from Puget Systems this would be it. The selection of components on this system only includes our most reliable and the nearly non-existent failure rate for this system proves it.

Reviews from Reseller Ratings

Obsidian Media Coverage

This page details some of the more prominent media reviews and features that have been done.
Do you see a feature on Puget that is not in this list? !


Anandtech

Anandtech

November 30, 2011

Quote: ...what you get in return are simpler configuration options backed up by more careful, stricter component selection than you're liable to see from other boutiques and certainly way more than from a major vendor. ... What makes the Obsidian such a solid choice is the smart component selection all around. ... This system is cool, fast, and quiet.

Read the full review here.

Anandtech

Anandtech

April 7, 2011

Quote: Taken at face value, the Puget Systems Obsidian is a reasonably solid enterprise-class tower. The very basic configuration keeps costs, power consumption, heat, and noise incredibly low. ... Ultimately, taken at face value the information we've seen from Puget Systems indicates their Obsidian is a highly reliable build that would be ideal for mission critical situations.

Read the full review here.

Hardware Logic

Hardware Logic

December 5, 2006

Quote: At HardwareLogic, we'll always advocate building your own system whenever possible, but when that's not an option, we would absolutely recommend browsing Puget's website. While many OEMs focus either on rock bottom prices at the expense of quality control and customer service, or high end systems with extravagant price tags worthy of a second mortgage, Puget Custom Computers will give you the best of both worlds.

Read the full review here.

HardOCP

HardOCP

November 17, 2005

Quote: Can $2600 get you a dual core processor, 2GB of RAM, a top-end video card, and backing from a quality company? We ordered a custom-built high-end computer from Puget Systems and subjected it to our systems evaluation program.

Read the full review here.

Read what our customers have to say about Puget Systems!

While reviews and awards from major publications are great, nothing speaks louder than the words of our customers.

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Kenneth Walter

From Zionsville, PA

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon a month ago

"I had a very positive experience with Puget Systems. It was really neat logging into my account every day and following the building process for my system.I also enjoyed seeing photographs of the completed build before it was shipped to me. I love my new computer, it runs even better then I was expecting and the build quality is top notch. Thank you Puget Systems!"
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Stephan Dolezalek

From Portola Valley

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 3 months ago

"Puget Systems is a very bright light in the otherwise dark and unfriendly world of customer support. They build great performing systems. They know their stuff. Most importantly they treat their customers in a very special way -- they acknowledge that you time is important. Today was good example: even though the tech support team was busy, the sales person that answered my call simply jumped in and got the service call started. When I later had to call back and my service adviser was on another line, the person who answered the phone didn't say "let me have him call you back." Instead they simply looked up the status of my call, jumped right in and walked me through the problem -- which turned out to be a failed monitor part; not Puget system's fault. This type of customer service is really hard to find and is even better from a Company that starts by building the best PC systems! Thank you!"
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Jeff Tarola

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 5 months ago

"IN 2009 I had a custom system built by Puget. Cost about $1100. Nothing super fancy
because I don't do heavy graphics or video or CAD work and such. But I wanted
a system that was built with high quality components. I wanted a SSD, which were not to common
at that time. A decent graphics card. I'm not a gamer but use a lot of stock analysis software.
I did not need massive HD space so the SSD has plenty of room for my apps. I wanted a solid
and high quality mother board and an Intel processor and cooling system that was not
top tier but just a step below. Ten years later this machine is still bullet proof, never had a
problem of any kind and as fast as I need it to be. Much faster that some of my friends
generic desktops that are much newer. I would not hesitate to have them build me
another but I don't even need a new desktop because their builds are so awesome."
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Jared

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 6 months ago

"I've bought a few custom PC's before, and Puget went above and beyond all expectations and experiences I've had with other companies. They helped me find exactly the right computer parts that were specifically tailored to what I wanted to get out of my PC within my price range. They also explained which parts were better for which price and why in great detail when asked. They had very frequent step by step updates and comments as my system was being built, and the thoroughness they put into every step was easy to see. My PC arrived well packed in perfect condition, and was of exceptional quality. I couldn't be happier with how Puget handled my order."
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Joseph Motto

From Eau Claire

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 7 months ago

"I first purchased a desktop computer from Puget Systems in 2013. Over the next five years it performed beautifully, and when I had any minor issues I found the support staff at Puget to be readily available, knowledgeable, and most pleasant. That responsiveness was a major factor in my return to them when I decided recently to move on to a new desktop. The transition to a new machine was not an easy one for someone like myself who is not tech-oriented and once again support was immediately available in assisting me in that process. I have no reservations whatever in recommending Puget System to anyone who might ask."
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John

From New Mexico

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 8 months ago

"Puget Systems is the best of all the companies I have ever dealt with. I have experienced a great attitude, quality, attention to detail and excellence when I purchased my desktop. They have made me feel like I am part of the process.

Starting with their recommended system for Photoshop, two phone discussions led to my upgrading and subtracting items from their baseline system. The phone representatives were very straightforward, knowledgeable and helpful. They did not advise me to spend money for the sake of spending money; the goal was value for each item and, indeed, they pointed out one key area where a very modest change would significantly increase productivity. Thankfully they did not come across as salesmen.

As the unit was assembled, performance tested, examined in quality control (including a heat IR photo and a temperature graph, performance testing and 44 BIOS setting photos) and prepared for Fedex ground shipping I received informative updates. I placed my order late on a Monday and it was delivered to my home (1500 miles driving distance) Saturday of the following week. The boxing was impressive and the unboxing instructions were very thorough. A 3 ring notebook with performance testing results, original CD’s and recovery USB drive was included along with various cables and instructions for their use. And they also included extra hardware for potential future upgrades.

Nice complementary polo shirt. And I appreciated their complementary installation of my software preferences.

The desktop is very quiet (air cooled). A nice touch was a 3 week checkup email asking for comments and if I needed any assistance. The performance is superb and Photoshop works so smoothly. After using the computer for 3 weeks I’m very pleased with it and brag about it and Puget Systems to my friends."
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Joel Neice

From Budd Lake NJ

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 10 months ago

"Puget Systems support team once again went above and beyond in helping me with my PC. I bought my Puget PC 7 years ago, needed to get a wireless adapter( I know, I know). I figured I'd email the support team for recommendations. I received a response within a half hour not only making a recommendation, but Ben(tech) told me he would send me one. No strings attached. Then offered to help me if I ran into problems with installation. Everything went well, no issues. Quality PC, and quality support. When I am ready to upgrade, I will order from Puget Systems. Try getting this type of support from Dell, HP, or Mac!
Thanks Ben, and Puget Systems, great job again!"
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Stefan Meier

From San Mateo, CA

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 11 months ago

"So, I had my desktop machine built by Puget Systems, in 2009. That\'s right, 10 years ago! Aside from memory and graphics card upgrades this box has been running like a charm, and will continue to do so (my son is exited to inherit it). Of course my new one is a system from Puget as well, and I\'m delighted that the service and attention to detail that Puget provides is at the same stellar level as it was 10 years ago. Following the build process through the status updates is an absolute delight, and I\'m very much looking forward to see my machine arrive next week."
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Jason E.

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon one year ago

"I had a difficult time looking for a good computer company. I cared about the performance and the uses for my next desktop. Never again will I get one from a big chain type of store, it had too much 'bloat-ware' and it did not last long. However, I happened to search for this computer company. After reading so many reviews from real people, watching videos, and reading information provided on the website, I decided to take action. I've coordinated with a staff member in sales, helped me get started on the process. Also, a great thing to know is that while the desktop was being built, statistics were provided, it was an amazing thing to see. To make a long story short, the shipment was very quick and when I first turned on the system, it was very silent, which I value too. An 'A plus' quality, would do business with them again in the future. Thank you!"
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Marty Brown

From Connecticut

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon one year ago

"This testimonial was written a little more than a year after purchasing my desktop system from Puget. Earlier on, I planned on writing an admiring, glowing, and full of praise description of both my buying experience and the initial performance of this new system. But, after reviewing some of the previous testimonials, I could see that praise was obviously not lacking and I thought that perhaps if I waited a while I might find something else of substance to write about. Something that might be more meaningful to new readers. Something that might include problems, issues, or disappointments. Well, a year has gone by and I have now tired of waiting. All has been good and all is still good. All the praises you will find in other testimonials do apply here, too. So, instead of repeating words like fast, quiet, cool, silent, stable, expertise, helpful, informative, I’ll leave only a few words that describe my reasons for choosing Puget Systems. Everyone has differing reasons. I hope mine are interesting or helpful to you.

I don’t use my computer for professional purposes. I use it mostly for personal enjoyment and have been purchasing home computers since the 1990’s. Or earlier. Can’t recall exactly when I got my first but I do know it was back when Radio Shack was selling their TRS-80 and Color Computers. Since then I’ve purchased or built several more and used them primarily to support my interest in photography. When I turned 80 years old (last year), I decided to treat myself with the PC of my dreams. After lots of research, I found Puget Systems. I described my photography needs/applications to Puget and they assisted in establishing the specs for what I purchased: a cool, quiet, fast, stable desktop computer. One of the previous testimonials that I read said: “Everything else (Dell, Lenovo, etc.) seems like a toy after you use a Puget Systems.” Perfectly put.

One additional comment: In all my earlier computers that I bought or built, I always found myself having to tweak the Windows operating system’s user settings as time went by. I almost think that Puget anticipated the user needs of someone like me and preset the optimum choices. All I know is that Windows 10 has performed flawlessly since day one. Maybe I should be giving the credit to Microsoft instead …. but I doubt it. All I know is everything is rock solid and I’m now a happy octogenarian."

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