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OBSIDIAN

Our most stable, reliable desktop.

Puget Systems Professional Advice

Jon Bach (President)
Jon Bach (President) Says:
This is one of my favorite PCs here at Puget Systems. All of our systems are reliable, but Obsidian is incredible. This is the PC I would buy for home or office. It isn't the cheapest, but if your PC goes down, how much is your time worth? For me, a more reliable PC is worth a LOT.
Jeff Stubbers (Mr. Customer Service)
Jeff Stubbers (Mr. Customer Service) Says:
We base our entire product line on low-failure rate components. The Puget Obsidian uses the most reliable of those components in one system. If you are looking for an exceedingly reliable system, this is it.
Brett Nordquist (Customer Happiness Engineer)
Brett Nordquist (Customer Happiness Engineer) Says:
When engineering the Obsidian, we asked ourselves, "What is the most reliable computer we can build?" Although all of our systems are reliable, the Obsidian takes it to the extreme with hand-picked parts from a small pool of components that have proven over time to be incredibly reliable.
Chris Stephens (Vice President - Operations)
Chris Stephens (Vice President - Operations) Says:
If I had to pick only one PC from Puget Systems this would be it. The selection of components on this system only includes our most reliable and the nearly non-existent failure rate for this system proves it.

Reviews from Reseller Ratings

Obsidian Media Coverage

This page details some of the more prominent media reviews and features that have been done.
Do you see a feature on Puget that is not in this list? !


Anandtech

Anandtech

November 30, 2011

Quote: ...what you get in return are simpler configuration options backed up by more careful, stricter component selection than you're liable to see from other boutiques and certainly way more than from a major vendor. ... What makes the Obsidian such a solid choice is the smart component selection all around. ... This system is cool, fast, and quiet.

Read the full review here.

Anandtech

Anandtech

April 7, 2011

Quote: Taken at face value, the Puget Systems Obsidian is a reasonably solid enterprise-class tower. The very basic configuration keeps costs, power consumption, heat, and noise incredibly low. ... Ultimately, taken at face value the information we've seen from Puget Systems indicates their Obsidian is a highly reliable build that would be ideal for mission critical situations.

Read the full review here.

Hardware Logic

Hardware Logic

December 5, 2006

Quote: At HardwareLogic, we'll always advocate building your own system whenever possible, but when that's not an option, we would absolutely recommend browsing Puget's website. While many OEMs focus either on rock bottom prices at the expense of quality control and customer service, or high end systems with extravagant price tags worthy of a second mortgage, Puget Custom Computers will give you the best of both worlds.

Read the full review here.

HardOCP

HardOCP

November 17, 2005

Quote: Can $2600 get you a dual core processor, 2GB of RAM, a top-end video card, and backing from a quality company? We ordered a custom-built high-end computer from Puget Systems and subjected it to our systems evaluation program.

Read the full review here.

Read what our customers have to say about Puget Systems!

While reviews and awards from major publications are great, nothing speaks louder than the words of our customers.

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Alex D.

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 2 days ago

"This was my first experience with Puget Systems, a company that I found when researching custom pc builders online. I wanted a custom computer which would be adequate for some video editing but I am not a professional and didn't want to go overboard. I was able to get a custom configuration via email in response to my email request within 2 days (I sent it Friday night and received a reply on Sunday) which met all my requirements while being affordable. I actually used the specifications and looked to see what it would have cost me to order all the parts and build the PC myself and the parts alone came within $200 of my total cost with shipping from Puget Systems. Puget's web page allowed me to follow the build step by step and I received my computer within 2 weeks of placing the order - if FedEx had not pushed back the delivery date it would have been 3 days earlier. The build quality is excellent and I am very happy with the performance."
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Aaron StPierre

From Albuquerque, New Mexico

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 2 weeks ago

"Let me start by saying that I've been building PC's for years. As you can imagine it was difficult for me to wrap my head around paying the extra money to have them build, test & install my system. Anyway it was time to upgrade my last build and I called Puget and spoke with them about my needs and concerns. I worked with Oscar who assured me that many of their clients are just like me: totally capable but time constrained.

After looking at the actual cost difference I decided to give them a shot! All I can so is that I'm so glad that I did!

I was involved throughout the whole process. The status updates, thermal images and pictures of my computer made the process a joy. The only thing I did miss out on was the actual building the machine but honestly I've built enough computers in my lifetime...

So what's the big deal right? Anyone can put together a machine right? Yes it's true but Puget Systems really goes the extra mile. From the burn in testing to bench marking to thermal imaging under load. Every aspect of the system is meticulously completed and the build steps were presented and checked off every step of the way.

What really put me over the edge with just how much they care is the binder that's included in the accessories which is a complete build log of the system.

I saved a ton of time by having them complete my build but I got a whole lot more than just a computer. I now have a relationship with a company that truly cares about their customers and the products that they create.

Thank you guys very much!
Aaron J. St. Pierre"
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JGDillon

From Frederick

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon a month ago

"I was sold on Puget Systems after spending an hour so on their extremely informative web site which describes various computer options tailored to a users’ needs. Their concise reviews of each component was easy to understand and navigate. I purchased a basically “stock” PC that I felt met my needs. Online ordering was seamless and fun to “watch” my computer being built. On-time shipment, packaging, and accompanying documentation were superb. Subsequent contact with the company to request several SATA cables and hard copies of the BIOS settings were answered quickly followed by FedEx shipment. Conversations were informative, professional - yet friendly. And Puget Systems followed up to make sure they had answered my needs! After about four months using the system on a daily basis, the computer has been rock-solid and a pleasure to turn on each morning. Kudos to Puget Systems. While I have built my own systems in the past (and, to be sure, it is a rewarding experience), my experience with Puget Systems was extremely positive and I highly recommend them."
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Andy LeBold

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon a month ago

"If you go to most big box stores, you will find several national brand desktop PCs that are sold at bargain basement prices. If you are lucky, the PC will last for a couple of years, and then it will start acting up – bad memory chips, unreliable hard drives, cheap motherboards, etc. I have purchased plenty of inexpensive PCs, and I have now reached a stage in my life where I am simply tired of compromising. After my last desktop died a horrible death after just two years of use, I decided to get a quality computer. This time I wanted a custom Puget Systems PC. Why Puget Systems? Well, Puget Systems is very well known for their excellent customer service. They helped me configure a custom PC that will meet all of my needs today, as well as several years in the future. I really liked that Puget’s PCs are carefully hand-built in the USA by technicians who really like their jobs and want to build quality computers.

It should be noted that Puget Systems only use the very best components, and all of the computers built by the company are carefully QC tested for a couple of days. I ended up buying a Puget Serenity Pro PC, and it is without a doubt the quietest computer I have ever owned. It is lightning fast, and it is truly the very best computer I have ever owned. I think there is an old adage that truly applies to my purchase -- You Get What You Pay For!"
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Charlie Kemp

From Burien WA

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon a month ago

"Thanks again Puget Systems for my new GEN 8 Deluge Mini, especially Oscar, Jeremy, and Ben for their help.
This is the third system I have purchased from Puget, because of your awesome support in the past I didn\'t even look anywhere else.
Build was completed in less than a week and I picked it up from the office. Had two minor issues with Windows that day and was helped by tech support immediately. Machine has worked flawlessly since."
feedback author avatar

Peter Heyde dba Mad Good

From Marietta, NY

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 4 months ago

"Did you ever call technical support for a major computer manufacturer and swear you were talking to someone in a crowded train station in Bombay, India? Did you understand every word they spoke while they "thanked you so much" for everything but solved nothing after 7 hours and a couple two, three disconnects and start overs. I am a DJ in upstate, NY. About 4 years ago, I knew I was going to need a new reliable computer to do audio production and presentation, and I was all done with the Computer Biggie's blues. I knew nothing of custom computers so I did a lot of research, and everything pointed to Puget Systems. I too thought that they sounded "too good to be true". I spent some time on the phone talking to their sales and technical service dept, but the thing that sealed the deal for me is their LIFETIME!!!! free technical support with an actual person who's primary language is English. I'll let you in on a little secret, this computer had some display problems that were difficult to diagnose and solve when I first got it. I sent it back twice, but they couldn't duplicate the issue thus they tried possible fixes that worked for awhile then more problems. The third time I sent it back (technically out of warranty) they paid overnight shipping round trip from New York to Auburn, Washington, and didn't charge me for anything. See if one of the biggies can say they do that. The second It came back, I knew I was using the best computer I ever owned. Over time, I've quadrupled the RAM, added a 2T second internal drive for my music library and grudgingly said goodbye to Windows 7 x 64 bit. I did the upgrades/installations myself, but before, during and after the upgrades, I called MY Puget tech team for specifications, compatibility and install/usage guidance. They were right there then, and they're right there now. I'll let you in on another little secret. This computer was spec'ed and built to process and play music and videos. It's getting close to 5 years old, and I'll soon be needing to spec the latest and greatest in a rack mount application. It just so happens that in talking to their tech team, I learned that they are focusing on developing just that type of setup. I could build my own with what I've learned about computers but, honestly, It's a no brainer to me to not have their expertise, warranty and more lifetime tech support. It just can't get any better than that. Too good to be true, not so much, but true as true gets!"
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Carena Pooth

From Poughquag

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 5 months ago

"I would recommend Puget Systems to anyone looking for a computer that is built to meet their specific needs AND built to last.
I purchased a custom system from Puget in August 2014. I wanted to wait a while before writing a review. Well, here we are 3 years later and I am finally writing that review:
I could not have had a better experience. Before I found Puget Systems, I had been buying computers since the 1980s, always well known computer brands. That was not a bad approach for the most part, but I now knew that I wanted a system that had the performance I needed for my workflow without the unnecessary bells & whistles aimed at gamers and without all the bloatware that comes with most computers from the big brands. At the same time, I wanted to feel comfortable that I was making the right hardware and software choices and that I'd have the necessary support if something went wrong.
So I started researching my options online and came upon Puget Systems. I was impressed by the detailed information they provided on their website -- not only about their product, but about their company, their philosophy, and their people (those PEOPLE are a huge part of their success). In addition, there was a ton of information about computers on their website. This information helped me understand what I really needed to focus on to best meet my needs. I started configuring a system and was impressed with their dedicated support during the sales process. William George was very responsive to my many questions via email, making recommendations on what I'd need without overselling in any way. In fact, he convinced me to scale back my choices on a couple of things in order to save me some money. Once we had settled on all the specifics, I loved getting photos of the system before it was shipped. Even more, I loved getting a binder with photos, a video, and excellent documentation and test results for MY unique system when the computer arrived. I still have that binder right next to the computer, so that it's handy when something breaks. But nothing has broken and I've had no need to contact Puget. The system is still performing very well. The Puget website is still chock full of useful information that was never presented by other sellers when i bought other systems.
The biggest risk for me to consider was that Puget is so far away and if something went wrong with the hardware I could be stuck for a while. I was given the option to purchase an onsite support contract. But I had decent backup systems, both online and offline, and another computer I could switch to in a pinch, so I decided not to buy the additional insurance. Fortunately, I have not had a need to test my backup scheme in spite of my heavy use of the system for the past 3 years.
I repeat:
I would recommend Puget Systems to anyone looking for a computer that is built to meet their specific needs AND built to last."
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Kendra Yourtee

From Seattle

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 5 months ago

"System arrived early, in pristine condition. The cable work was the best I've ever seen! And the problems I had (which I caused) were swiftly fixed. The customer support is top notch.

Seriously, this is a GREAT experience. Kudos to Puget Systems."
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Ned White

From Lake View PLT

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 6 months ago

"This is my fourth testimonial for the same PC which was bought in January 2012. nearing 6 years ! It is still strong and problem free.
I allowed a friend of a neighbor use my PC once. He is a senior IT support at the University of Maine (Orono) He sat down in my chair looked up at the PC that was firing up and stared in amazement at it's beauty and design. He said : "wow ! where did you get this?" Honestly folks, I can't imagine buying a PC from any other company. Their customer service is far and beyond any CS i have ever dealt with anywhere, for anything, ever. I had a problem that was nothing to do with the PC but, related to software that I had installed. I called them for help. I gave them remote control of PC and the technician quickly fixed my problem. I don't have the words to express how remarkable this company is."
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Sai Nayar

From Springfield MO

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 8 months ago

"I just received my Puget System PC today. I must say that from start to finish it has been an incredible experience. Never have I experienced such top notch customer service! Emails are answered promptly. The meticulous detail involved in the builds are impressive. I had a lot of customization requirements and all was accomplished without difficulty. I had a previous frustrating experience with another large PC builder and while they tried to do the best they could I ran into a lot of difficulties and the lack of communication was a major issue. No problems like that here. I feel that if I do run into problems I can easily get the answer from Puget Systems and have full confidence in them. They really make you feel special and the transparency with giving you all the details of the build as its happening as well as pictures of the bios and of your system with thermal imaging etc is quite impressive. Also, the system is so quiet. I am thoroughly impressed with the company and Jeff Stubbers for all his help. I am a customer for life!

Sai"
Read all customer testimonials.