Customer Testimonials
We know that your main concern lies in the integrity of the companies you do business with. Especially with internet-based businesses, it is often difficult to determine the true values and goals of your supplier. Here you will find Puget System’s customer testimonials. Entries from our customers are not restricted, and are audited only for inappropriate content. It is our goal to give you a clear picture of our service and product quality, straight from the mouths of our customers. We appreciate any feedback, positive or negative, that you have!
In addition to our own testimonials below, you can read about customer experiences with Puget Systems at other major review websites:
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Legacy Testimonial: 121
I want to commend Puget Custom Computers and Jon Bach for technical support I received nearly a year after I bought my computer (first of two, that is). I had managed to corrupt my copy of Windows XP (due to no fault of the hardware) and needed to run the repair routine from the Windows CD ROM. Various complications ensued, and though I was having visions of expensive repairs (I’m on the East Coast), I called the company on Friday night my time. The business phone forwarded to Jon’s car, and during his commute (!) he walked me through a simple cabling change that allowed me to complete the repair routine successfully. On Monday he counseled me on a software download that let me restore full functionality to my video card, and all was back to normal (well, as much as XP is ever normal). All this help was skillfully and cheerfully delivered, and I never had any sense that anything else was a higher priority for him until I was back in operation. If you’re reading these testimonials, please understand you won’t match this level of service anywhere on the Net. Please consider giving this outstanding company your business. Thanks, Jon.
Legacy Testimonial: 120
Jon and his staff deliver on everything they claim on this site. In general, this company provides great customer service. For computer sales, this is exceptional customer service. I will keep buying continue to do business with PCC and will recommend them to others.
Legacy Testimonial: 119
The prices were very competitive, even versus my first choice of Alienware, and the fact that they get the computer out of the door 3-4x faster is great for impatient customers such as myself. I was a little concerned when the testing process took a day longer than expected, but when the computer was boxed up and ready to go, Jon emailed me and told me they were upgrading my shipping from 2-day to overnight, for free, to compensate. VERY pleasant surprise, and certainly not the sort of thing you would expect from those big computer retailers. My faith in PCC was well-deserved, and I will certainly give them my business again
Legacy Testimonial: 118
This was by far the BEST Computer sale I have ever been a part of. Jon was a great person to deal with. I will be recommending this company to everyone I know and I will be buying at least one more system this year. As long as these guys are in business I’ll be a customer.
Sincerely
Randy Crider
CEO Woof Wear
Legacy Testimonial: 117
Just let me say first of all Thank You very much. This is a great computer. The upgrades I was given are wonderful and the service I have been given is great. I have recommended PCC to everyone I know that is looking to buy a new computer.
Legacy Testimonial: 116
This has to be the greatest computer that I will ever own. Jon is extremely knowledgable in computers. I get many compliments on the case mods and how clean the inside looks.
Legacy Testimonial: 115
Not only are these guys fast, but talk about friendly! Most email questions were answered within 30 minutes of my sending them. I dealt with Jon Bach, and he was nothing but friendly. Even after my system arrived (and VERY well packaged, btw), he had no problem answering my myriad of questions. I’ve already recommended this company to several of my friends, and I’ll continue to do so for a long time to come. Thanks again PCC!
Legacy Testimonial: 113
I bought my new system from Puget based in part on the customer testimonials here, and I have had the same excellent results as reported by others. Puget’s service includes extremely rapid response to questions, a custom built machine, prompt delivery, and a very stable system. I am entirely satisfied with my purchase and the company. The contrast with my purchase four years ago from a major computer maker, where I had nothing but trouble, could not be more striking. I will definitely buy any future computers from Puget.
Legacy Testimonial: 112
I bought my system about 2 months ago. I waited to make a comment because I really wanted to put it through its paces. It’s performance is excellent, everything I expected. I initially put my order in and the next day I decided that I wanted a DVD-ROM instead of a CD-ROM. I e-mailed Jon to see if I could change my order. To my surprise it was not a problem and Jon gave me the upgrade at no charge( about $35 difference). The system arrrived with a minor glitch. I did not get a mouse . I called the company spoke to Jon in about 2 minutes –(no waiting for 20 minutes or going through annoying voice mail). He apologized for the omission and said I would get the mouse in a few days. Later that day I noticed that the sound card in the system was not the one I ordered. Again I called Jon, got through right away and told him of my discovery. He checked his files and confirmed that I did get the wrong sound card and seemed sincerely apologetic. He said he would Fed X the new card to me and to my amazement I received it the next morning at 11:00 AM; with detailed email instructions about its installation. He also offered to have my system shipped back to him at no charge if I didn’t feel comfortabel installing it my self. Since then I have haven’t had any problems with my system. I have emailed Jon on several issues relating to doing my own upgrades . Each time I received a response by the next day and sometimes the same day, with advice and detailed instructions . Initially, like the post right before me, I was apprehensive about doing business with someone on the other side of the country. I would just like to emphasize that even with the 2 minor glitches, I applaud Jon for his excellent customer service. I am extremely satisified with the product, but more than that their customer service is beyond anything I have experienced anywhere recently. I am definetly making my next purchase with Jon and would highly recommend his company to my friends and family.
Legacy Testimonial: 111
Living on the East Coast, I had reservations about buying a PC from a small, unknown outfit in Seattle. But after getting fed up trying to shoe-horn my desires into a Dell, I turned to Puget Computers and was won over by Jon Bach’s personal attention and extensive knowledge. We exchanged at least a dozen e-mails as I fretted over technological issues and hardware decisions. Jon always responded quickly — sometimes within minutes, always within a few hours. Try that with Dell or IBM. In the end, I felt absolutely confident in my system, and I have learned much about PCs along the way. I spent about $1,200 and got a top-notch machine with specs that the retail brands couldn’t match for the money. Plus, I chose a sharp-looking aluminum PC case that saved me from your typical ugly plastic box. UPS shipped my computer without a hitch across the country. After a week, everything is great. I can recommend Puget Computers without reservation.