We often get asked how to find a good place to get a system repaired, and I wanted to outline a couple of tips on how to make sure you aren’t being taken advantage of: First, Google Reviews Are a Godsend When searching for a local repair shop, this is always the first place I
The Craft of PC Building
Some recent news from Apple is creating a lot of talk about manufacturing technology products right here in the US. This is reflecting a move many manufacturers are making by insourcing many aspects of their production.
These companies are learning what we have known here for a long time: we are better off building and supporting the things we sell.
Most of these companies are making the decision to bring manufacturing lines back to the USA for financial reasons. Although every company has to make a profit to plow ahead I think there are some other reasons, besides the financial, that drive our decision to keep virtually all of our operations in-house. Here at Puget Systems those other reasons are also the two big drivers in our decision making process: customer experience and quality of product. No place in our business do those two values show more than in the production department. Here, the craftsmanship of PC building is taken on by a dedicated staff of technicians that leave their personal touch on every system they build.
Customer Service that Serves Customers
My job title at Puget is ‘Director of Inventory’, which is a fancy way of saying that I’m responsible for keeping track of any parts that aren’t currently inside a computer. Among other duties, I have the delightful job of arranging Return Merchandise Authorizations (RMAs) with our suppliers – just as our customers come to us for warranty support, we can go to our suppliers or the manufacturer to get defective parts replaced. It’s rewarding to see a stream of broken parts go out the door and come back in a couple weeks as shiny, functional equipment, but trying to get warranty support can also be one of the greatest hassles known to man.