Burn-In Process

Any time you use new computer components, you are subject to the risk of manufacturing defects, shipping damage, and many other possible sources of hardware failure. A “burn-in” process stresses the components in a system, so that if they are close to failure, we can make sure they break here – allowing us to fix or replace them before the computer gets to our customer. It is much like the way Boeing puts huge stresses on aircraft wings before flying the aircraft: if the wings have a defect, and are going to fail, they want that failure to happen before the aircraft leaves the plant. So, a burn-in test helps ensure that only hardware without defects leaves our facility.

What exactly do we do? The first test we run is very targeted, with a rigorous memory verification tool that makes sure the proper amount of system RAM is detected and that it functions without error for an extended period of time. This test also hits the CPU pretty hard, and depending on the amount of memory in the computer can last several hours. It is critical to make sure that the RAM is rock-solid before moving on, though, since misbehaving memory can cause a whole host of issues once the operating system is up and running.

Next, Windows is installed and all driver and OS updates are applied. Afterward, we run several benchmarks to collect performance data which we use to make sure the workstation is performing as expected for its particular specifications. Toward the end of that process we use a combination of utilities at the same time, with the specific intention of pushing the hardware to its limits – putting the CPU, RAM, and GPU(s) under heavy load for several minutes to ensure stable operation, before considering the PC ready for quality control. A similar system-wide stress test is run again as part of QC, where we can also monitor temperatures to ensure adequate cooling and power draw from the wall to verify that the included power supply will be able to run the computer safely.

Read what our customers have to say about our burn-in process!


Forrest Barbee
Des Moines, IA but permanently reside in Lake Las

Legacy Testimonial: 1297

I am thoroughly enjoying the experience of working on my new custom Puget Systems computer. It feels like I went from a Smart Car to a Ferrari – or from a sailing boat to a mega yacht! OMG! I should have ordered this a long time ago, but it’s just amazing. You and your team are incredible! This is so far beyond anything I could have hoped for. I remain most appreciative and cannot thank you and the team enough for what you do everyday for folks like me.

Jon Bach has always had an amazing vision for Puget Systems mission that few other high tech executives have these days. It was fascinating to watch each update and totally immerse myself in the entire process from collecting the necessary parts to installation and testing, then quality control and shipping.

Once received, I matched it the 32″ BenQ monitors, sat back in my Secret Labs Dark Knight gaming chair – and enjoyed the ride!

Again, I just can’t thank you and the Puget team enough for this unbelievable experience!! And it truly is a TEAM!

Lynn Nicholson

Legacy Testimonial: 1296

Puget built the perfect system specifically for my extensive use of Adobe Lightroom Classic. 350,000+ captures in the LR catalog, all with previews. I’ve never seen and used such an amazing build. Extremely fast and quiet! During the initial parts selection, all questions were answered promptly and thoroughly, and I was advised based on my requirements/needs. During the assembly process. I was appraised of each step along the way…. After assembly, extensive testing took place, including thermal imaging…. All this, and I actually received the computer ahead of schedule! First rate packaging, and even spares, including a couple of special requests for prewired tie-offs for installing a couple of prepared drives… After arrival, programs and drives were installed and 24 hours later, I was 80% up to speed…. 48 hours later, 95%. Smoothest migration/transition I’ve ever experience, all thanks to an outstanding build. Thank you to the whole team, and special thanks to Eli and Nathan for one on one assistance. Who could ask for more?

David Weiner
Lynnwood, WA

Legacy Testimonial: 1295

I bought my first PC from the Seattle IBM Product Center in 1980. When I contacted Geno Rosario at Puget Systems in July 2021 about buying a new PC, I confidently outlined what I wanted. While keeping in mind the spirit of my build request, Geno correctly pointed out some misconceptions I had about CPU’s. Some of my component choices (i.e. a huge case and a very large power supply) were probably overkill, but Geno remained focused on the important issues instead of quibbling over details that did not really matter. I ended up with a fantastic computer that has worked flawlessly for the past ten months. Geno Rosario and Puget Systems have my unqualified recommendation.

Monique Velasquez
Triangle NC

Legacy Testimonial: 1294

I have not ever used PC or windows for my own company. I have used them at different facilities where I have worked. I knew nothing about ordering what I needed to do the work I wanted to do. I called for help and the services was exceptional, easy and friendly. They didn’t talk down to me as a women or for not knowing the tech specifics I wanted.
I was able to get the machine ordered and delivered in a timely manner.

Once I received the delivery I was presently surprised that the packaging and paperwork was more than helpful. This is really thought out.
I was thinking that I might not hear from PS after the sale but I was wrong. I am glad to sing their praises. I am a fan.

Andrew

Legacy Testimonial: 1293

Best computer I’ve ever owned…by far. Personalized service and zero pressure.

Frank Allen

Legacy Testimonial: 1292

Bought by first Puget system like 12 years ago. Got my new system May of 21.
Yesterday, OH NO! Graphics card not found!
Called today, Chad had me fixed up in under an hour.
I love this company, and will buy a computer from no where else!

Stephen Blyskal
Washington DC

Legacy Testimonial: 1291

Absolutely amazing customer service! Being able to see exactly what step of the process my machine was in, get pictures of it in process, thermal images, all the benchmark results, was all incredible. And when I received the box, it was very well packaged, with super clean cable management. These guys are pros, and now I see why my buddy recommended them so highly, and now I do to!

Trevor Hittle
Bothell, Washington

Legacy Testimonial: 1290

From start to finish, Puget Systems has exceeded my expectations for my new PC. I did a bunch of research before selecting Puget Systems, and boy am I glad I did. I got some great advice on my build from the sales team when first configuring my PC, and he helped me select the proper configuration for my use case. I also had a great experience with all the status updates while my pc was being prepared, built, tested, and shipped to me. I was struck by how detailed the steps were that were being described to me, and Puget Systems kept me very up to date with how the building and testing were going. When I received my PC, I was ecstatic that they gave me a clean install of Windows with none of the usual “bloatware” that comes with a prebuilt, they installed only the items I asked for. The PC was packaged very well, and arrived to my doorstep in perfect condition. One thing I love about my computer is it rarely makes noticeable noise, which is welcome indeed. I had some experience with their tech support as well, which I was so very impressed by. They treated me with patience and respect, and when the troubleshooting steps didn’t fix my issue, they gave me an option of sending the computer back so they could install the new part, but also gave me to option to install the new part myself, which I was what I elected to do. They sent me a replacement part right away, and gave me instructions on how to replace it. The new part worked perfectly. The techs were respectful, helpful, and proactive, walking me through the replacement. I can’t say enough about how kind and helpful tech support was. Since then, I have had zero issues. Everything is working as it should, and I am extremely happy with the purchase. I am super glad I picked Puget Systems, I had a far better buying and tech support experience with Puget Systems than with any other company I have done business with in the past. I would highly recommend buying a PC through Puget Systems.

Ruth Coleman
Canton, North Carolina

Legacy Testimonial: 1289

I am an amateur photographer and videographer and bought my first Puget Systems workstation in July of 2011; I didn’t hesitate to come back to Puget when I needed to replace my first computer which ran perfectly for ten years, although I did replace components (graphics card, power supply, RAM, etc.) when necessary. All good things must come to an end and due to technology advances and so forth, I knew that I needed to upgrade the whole system. I went on to the Puget site and studied for some time all the blogs and articles that I could find relating to my specific needs, and so this time I didn’t feel the need for advice before ordering my workstation, as I had pretty well specced everything out. I would however advise anyone new to Puget to be confident in asking for help and advice–they truly are very honest and forthcoming and will definitely try to help you save money and not add anything that you do not need. Also, the first time, I had to have support with my graphics card and they quickly helped me resolve the issue and sent me a new one right away. As for the cost–yes, new quality computers that are powerful and dependable are quite expensive; if you are experienced with building your own equipment, you most likely will save money. But the expertise and professionalism at Puget made it a no-brainer for me– I am a 75-year-old granny geek myself and the quality I got here and the convenience was just so worth the expense. I am very satisfied with my workstation from Puget Systems and am assured that it is as futureproof as possible for me; I would recommend them to anyone, but most especially to anyone who needs a serious workstation computer not readily available in the usual marketplace.

Tom Stanton
Los Angeles

Legacy Testimonial: 1288

Absolutely the best pc buying experience I’ve ever had. I’ve built my own computers in the past, but decided to go with puget systems after reading their documentation on best builds for Unreal Engine and seeing how much research, effort and care they put into their work. Everything about this purchase was better than I expected. This computer is really…. unreal! So quiet, fast and efficient. I’m just blown away at puget’s attention to detail on the whole shopping experience. Thank you so much. Will definitely be shopping again.

Read more testimonials from Puget Systems clients.