Any time you use new computer components, you are subject to the risk of manufacturing defects, shipping damage, and many other possible sources of hardware failure. A “burn-in” process stresses the components in a system, so that if they are close to failure, we can make sure they break here – allowing us to fix or replace them before the computer gets to our customer. It is much like the way Boeing puts huge stresses on aircraft wings before flying the aircraft: if the wings have a defect, and are going to fail, they want that failure to happen before the aircraft leaves the plant. So, a burn-in test helps ensure that only hardware without defects leaves our facility.
What exactly do we do? The first test we run is very targeted, with a rigorous memory verification tool that makes sure the proper amount of system RAM is detected and that it functions without error for an extended period of time. This test also hits the CPU pretty hard, and depending on the amount of memory in the computer can last several hours. It is critical to make sure that the RAM is rock-solid before moving on, though, since misbehaving memory can cause a whole host of issues once the operating system is up and running.
Next, Windows is installed and all driver and OS updates are applied. Afterward, we run several benchmarks to collect performance data which we use to make sure the workstation is performing as expected for its particular specifications. Toward the end of that process we use a combination of utilities at the same time, with the specific intention of pushing the hardware to its limits – putting the CPU, RAM, and GPU(s) under heavy load for several minutes to ensure stable operation, before considering the PC ready for quality control. A similar system-wide stress test is run again as part of QC, where we can also monitor temperatures to ensure adequate cooling and power draw from the wall to verify that the included power supply will be able to run the computer safely.
Read what our customers have to say about our burn-in process!
Legacy Testimonial: 1293
Best computer I’ve ever owned…by far. Personalized service and zero pressure.
Legacy Testimonial: 1292
Bought by first Puget system like 12 years ago. Got my new system May of 21.
Yesterday, OH NO! Graphics card not found!
Called today, Chad had me fixed up in under an hour.
I love this company, and will buy a computer from no where else!
Legacy Testimonial: 1291
Absolutely amazing customer service! Being able to see exactly what step of the process my machine was in, get pictures of it in process, thermal images, all the benchmark results, was all incredible. And when I received the box, it was very well packaged, with super clean cable management. These guys are pros, and now I see why my buddy recommended them so highly, and now I do to!
Legacy Testimonial: 1290
From start to finish, Puget Systems has exceeded my expectations for my new PC. I did a bunch of research before selecting Puget Systems, and boy am I glad I did. I got some great advice on my build from the sales team when first configuring my PC, and he helped me select the proper configuration for my use case. I also had a great experience with all the status updates while my pc was being prepared, built, tested, and shipped to me. I was struck by how detailed the steps were that were being described to me, and Puget Systems kept me very up to date with how the building and testing were going. When I received my PC, I was ecstatic that they gave me a clean install of Windows with none of the usual “bloatware” that comes with a prebuilt, they installed only the items I asked for. The PC was packaged very well, and arrived to my doorstep in perfect condition. One thing I love about my computer is it rarely makes noticeable noise, which is welcome indeed. I had some experience with their tech support as well, which I was so very impressed by. They treated me with patience and respect, and when the troubleshooting steps didn’t fix my issue, they gave me an option of sending the computer back so they could install the new part, but also gave me to option to install the new part myself, which I was what I elected to do. They sent me a replacement part right away, and gave me instructions on how to replace it. The new part worked perfectly. The techs were respectful, helpful, and proactive, walking me through the replacement. I can’t say enough about how kind and helpful tech support was. Since then, I have had zero issues. Everything is working as it should, and I am extremely happy with the purchase. I am super glad I picked Puget Systems, I had a far better buying and tech support experience with Puget Systems than with any other company I have done business with in the past. I would highly recommend buying a PC through Puget Systems.
Legacy Testimonial: 1289
I am an amateur photographer and videographer and bought my first Puget Systems workstation in July of 2011; I didn’t hesitate to come back to Puget when I needed to replace my first computer which ran perfectly for ten years, although I did replace components (graphics card, power supply, RAM, etc.) when necessary. All good things must come to an end and due to technology advances and so forth, I knew that I needed to upgrade the whole system. I went on to the Puget site and studied for some time all the blogs and articles that I could find relating to my specific needs, and so this time I didn’t feel the need for advice before ordering my workstation, as I had pretty well specced everything out. I would however advise anyone new to Puget to be confident in asking for help and advice–they truly are very honest and forthcoming and will definitely try to help you save money and not add anything that you do not need. Also, the first time, I had to have support with my graphics card and they quickly helped me resolve the issue and sent me a new one right away. As for the cost–yes, new quality computers that are powerful and dependable are quite expensive; if you are experienced with building your own equipment, you most likely will save money. But the expertise and professionalism at Puget made it a no-brainer for me– I am a 75-year-old granny geek myself and the quality I got here and the convenience was just so worth the expense. I am very satisfied with my workstation from Puget Systems and am assured that it is as futureproof as possible for me; I would recommend them to anyone, but most especially to anyone who needs a serious workstation computer not readily available in the usual marketplace.
Legacy Testimonial: 1288
Absolutely the best pc buying experience I’ve ever had. I’ve built my own computers in the past, but decided to go with puget systems after reading their documentation on best builds for Unreal Engine and seeing how much research, effort and care they put into their work. Everything about this purchase was better than I expected. This computer is really…. unreal! So quiet, fast and efficient. I’m just blown away at puget’s attention to detail on the whole shopping experience. Thank you so much. Will definitely be shopping again.
Legacy Testimonial: 1287
Our company does a lot of live streaming and webinars, and we needed a serious system upgrade after years of using a bare-bones setup. Because these events are live, it’s crucial that we get great performance and don’t have any slowdowns or bottlenecks on our side. We worked with the team at Puget to put together a fantastic livestreaming machine at a fair price. Three years later, we’ve driven millions of dollars of revenue through events run on our Puget box, without a single glitch or headache. Just a fantastic machine, and great buying experience.
Legacy Testimonial: 1286
I needed a system that could handle my Lightroom Classic and Photoshop workflows while meeting my very large storage and blazing fast access speed requirements. I could not be more pleased than I am with my new workstation! Puget Systems has far exceeded my bar, which was set very high. I have also been exceptionally impressed with the high level of professionalism, technical knowledge and quick turn-around time. I highly recommend Puget Systems and will be a client for life.
Legacy Testimonial: 1285
I purchased a Puget Systems workstation for photo and video editing and I couldn’t be happier with the experience. Because of the current pandemic and supply chain issues they say that they will be 4-5 weeks but they performed in less than half that time. Puget Systems kept me updated on the progress of my order and build with very meticulous detail. I always knew who was working on my system and what they were doing including benchmark results and pictures of the workstation and test results.
Legacy Testimonial: 1284
Dear Puget system team,
It’s with a bit of delay that I can finally give me and my brother’s feedback on your service and computer.
We are the Bazz Bros, artists based out of Los Angeles, originally from Paris France.
We are filmmakers, working in the film, music and advertising industries.
For the music industry, we have worked with every renown artist in France and Europe, and since our arrival here in LA 5 years ago, we’ve had the chance to produce, direct and post produce several music videos and live content for Artists such as Skrillex, Chance the Rapper, Travis Scott, Drake, Majid Jordan… We got lucky.
That is until the arrival of ‘the pandemic I shall not name’ and the consequences it had on the music industry… and us.
That’s when we decided to jump in the video game industry, basically the only industry that keeps on going, and is even thriving in the current situation.
That’s when we knew we had to get a new computer, designed for Unreal, but that would also increase our fire power for 4K post-production.
All our computers so far, and for the last 10 years, we’ve bought through a french company called Carri, an excellent assembler, we were so sorry to lose moving here.
So we started investigating to know if there was a US company working with the same attention to detail, the same goal of excellence.
That’s how we found you guys.
I can not begin to tell you how thrilled we’ve been with the whole experience your team has provided for us.
Your communication through the website and the newsletters (the only newsletter, by the way, that’s not strictly trying to sell me something, but makes me a more savvy consumer!) provides all the right information, doesn’t over simplify, doesn’t talk to me like I am 3 either.
We knew exactly what we wanted noticeably thanks to you… and we got it!
The mails you sent to tell us what was going on with our computer, when it would be ready, at what stage you were, the pictures you sent us of the built tower… We felt like we were getting a new baby! (I got 2 daughters, I know the feeling)
The packaging was perfect, the opening was emotional… It started within seconds and was put to work within minutes… We name all our computers (sentimental, I know) and we named this new baby/computer “Majestic”.
We’re working with ‘Majestic’ on a new video game for Sega, for which we do all the cinematics, and he’s been performing flawlessly, and is a joy to work with everyday.
We’d love to share some visuals and details with you guys, but the official announcement for the release of the game has not been made by Sega yet, so we’re under NDA.
Let us know if you’d like us to share some of the creations Majestic allowed, when we legally can.
Here you go… We want again to thank everybody at Puget, you guys rock, we’ll definitely recommend you any chance we get… and we’’l be back soon for new computer babies!
Have a great summer.
Nick & Yann Bazz
Read more testimonials from Puget Systems clients.