Burn-In Process

Burn-In Process

Any time you use new computer components, you are subject to the risk of manufacturing defects, shipping damage, and many other possible sources of hardware failure. A “burn-in” process stresses the components in a system, so that if they are close to failure, we can make sure they break here – allowing us to fix or replace them before the computer gets to our customer. It is much like the way Boeing puts huge stresses on aircraft wings before flying the aircraft: if the wings have a defect, and are going to fail, they want that failure to happen before the aircraft leaves the plant. So, a burn-in test helps ensure that only hardware without defects leaves our facility.

What exactly do we do? The first test we run is very targeted, with a rigorous memory verification tool that makes sure the proper amount of system RAM is detected and that it functions without error for an extended period of time. This test also hits the CPU pretty hard, and depending on the amount of memory in the computer can last several hours. It is critical to make sure that the RAM is rock-solid before moving on, though, since misbehaving memory can cause a whole host of issues once the operating system is up and running.

Next, Windows is installed and all driver and OS updates are applied. Afterward, we run several benchmarks to collect performance data which we use to make sure the workstation is performing as expected for its particular specifications. Toward the end of that process we use a combination of utilities at the same time, with the specific intention of pushing the hardware to its limits – putting the CPU, RAM, and GPU(s) under heavy load for several minutes to ensure stable operation, before considering the PC ready for quality control. A similar system-wide stress test is run again as part of QC, where we can also monitor temperatures to ensure adequate cooling and power draw from the wall to verify that the included power supply will be able to run the computer safely.

Read what our customers have to say about our burn-in process!


Xenophon A. Beake

Legacy Testimonial: 619

I have found that Perry Azevedo is a very polite and knowledgeable individual. He is also very patient. His professionalism is quite obvious. Puget Custom Computers should be very proud in the way he represents the company. With the competitiveness and attitude of this fast moving computer industry an individual as Perry is priceless. He is a keeper !!!!!!!!!!!!!!!!!

Patrick Healy

Legacy Testimonial: 618

This is my 3rd high-end system from PCC, another incredible machine. SilverStone liquid cooled tower, Dual Xeon Quad-Core, 2TB storage, GeForce 8800GTX 768MB Water Cooled Video Card, Creative X-Fi Platinum Fatal1ty Champion Audio – this system rocks! It’s perfect for video editing and pro photo editing. I am still amazed by PCC’s customer service; it’s just as good as when I bought my 1st system 3 years ago. And it still amazes me that some customers don’t “get” the pricing. Yes, individual components might be cheaper on eBay, but look at the “bottom line.” You can’t get a comparable system or the customer service from any of the big companies at that price! I look forward to buying my 4th system from PCC! 10+ guys.

Ken

Legacy Testimonial: 616

This was my first Puget system, a ‘modest’-spec computer for the office, but it had to be reliable, and quiet. I am astounded with the low noise; in fact it is quieter than the ambient noise level at night after-hours. Otherwise, performance is outstanding, what one would expect from a high-end computer builder who provides you with a ‘clean’ system. I am impressed with the staff, who freely advised me on solutions, and kept me informed on the build. Personally, though I am not rolling in money, I would never consider a ‘mainstream’ co.; it is essential that you know you are getting the best components, and not getting the junkware. I was responsible for selecting a vendor for the business, and after a month of running the system and fiddling with it under work conditions, I am now confident (and relieved) I made the correct call for my boss. If I were asked to supply another machine, I would not hesitate to order from Puget again. Many thanks to everyone on the staff. I consider Puget among the top of the top-tier builders.

Christopher Garza

Legacy Testimonial: 615

Wow! So far this has been perhaps the best customer service I’ve had in a long time. I was skeptical at first because Puget does not have the brand name recognition as others, but I’m truly convinced that this was the right choice. Every step of the way for my computer purchase was personalized and I really felt your attention to detail and customer satisfaction. This is an excellent company that has a very bright future! I will definitely recommend Puget to others.

Thanks a Ton!

Richard Stewart

Legacy Testimonial: 610

I needed a fast reliable computer for music recording. I use high quality outboard digital equipment and wanted a company that understood my needs. I googled and found Puget computers, I built a system and submitted it to be looked over by puget’s tech staff. I received a fast reply to my questions and the friendly tech person offered additional suggestions that I never thought about. The computer arrived very quickly and was packed like fine china.

The computer itself is pure art. Sleek, professional, fast, efficient and organized. Benchmark tests and included extra parts was not expected, the mark of a truly professional company. I would like to thank every person at Puget computers for their help, knowledge and building me a system that will give me years of quality service. You have earned a customer for life!

-Richard Stewart, New York

louie

Legacy Testimonial: 607

I was fascinated with your business, from small one up to big, and bigger… continue the quality of your business…Thanks

Karen

Legacy Testimonial: 601

I am very happy with the whole experience of shopping, ordering, and receiving my new system. Excellent quality for very reasonable price. Can’t beat the customization choices.

Richard Stevens

Legacy Testimonial: 599

For the future, Puget will be my only pick for new systems. I browsed Google for hours searching for a company with a good background. I found resellerratings.com and it convinced me to go with Puget.

I submitted a system for their review and William got back to me the next day with recommended changes. He did this even after I said I was thinking about a new system. The fact that Puget would assist a potential customer is awesome! I also got an upgrade to the Quad Core 2.4 free of charge due to an oversupply.

Additionally, William changed my system around and replaced a few parts with custom orders. I was impressed and I highly recommend them to anyone looking for a new computer, whatever they need it for.

Brian

Legacy Testimonial: 588

Thank you William, Dan, Matthew, Dayna, Stacey, and whomever else had a hand in designing, building, and shipping my new system. {With the exception of William, I took all of your names from the “Status Update” and “Build Check-Off” tabs on my account page.} I’ve never played a contemporary computer game, I don’t really consider myself a “power user” and, in truth, I thought that spending $4000 on what is essentially a high end photo editing computer would leave me with a great deal of “buyer’s remorse.” I did it anyway (due in large part to the pre-sale support I received from William). Here’s my assessment: The anal-retentiveness – I mean no offense, but “if the shoe fits…” – of the build-quality and packaging is impressive; think high end audio gear. The machine makes so little noise, I actually crawled under my desk and held my head to the side of the case, just to make sure it was running. And it runs… Puget Custom Computers is fantastic. I think you need an “11” on your company rating. This one goes to eleven…

John Hattendorf

Legacy Testimonial: 585

Everything was perfect. Very nice, top notch components, helpful staff. They even upgraded my power supply from 380 watts to 600 watts free of charge. Sure, you could go get a Dell with what seems to be the same specs for a little cheaper but you get what you pay for. My next computer will be a Puget computer and I will reccomend these guys to everyone interested in purchasing a new custom system.

Read more testimonials from Puget Systems clients.