Burn-In Process

I am very happy with the whole experience of shopping, ordering, and receiving my new system. Excellent quality for very reasonable price. Can’t beat the customization choices.

For the future, Puget will be my only pick for new systems. I browsed Google for hours searching for a company with a good background. I found resellerratings.com and it convinced me to go with Puget.

I submitted a system for their review and William got back to me the next day with recommended changes. He did this even after I said I was thinking about a new system. The fact that Puget would assist a potential customer is awesome! I also got an upgrade to the Quad Core 2.4 free of charge due to an oversupply.

Additionally, William changed my system around and replaced a few parts with custom orders. I was impressed and I highly recommend them to anyone looking for a new computer, whatever they need it for.

Thank you William, Dan, Matthew, Dayna, Stacey, and whomever else had a hand in designing, building, and shipping my new system. {With the exception of William, I took all of your names from the “Status Update” and “Build Check-Off” tabs on my account page.} I’ve never played a contemporary computer game, I don’t really consider myself a “power user” and, in truth, I thought that spending $4000 on what is essentially a high end photo editing computer would leave me with a great deal of “buyer’s remorse.” I did it anyway (due in large part to the pre-sale support I received from William). Here’s my assessment: The anal-retentiveness – I mean no offense, but “if the shoe fits…” – of the build-quality and packaging is impressive; think high end audio gear. The machine makes so little noise, I actually crawled under my desk and held my head to the side of the case, just to make sure it was running. And it runs… Puget Custom Computers is fantastic. I think you need an “11” on your company rating. This one goes to eleven…

Everything was perfect. Very nice, top notch components, helpful staff. They even upgraded my power supply from 380 watts to 600 watts free of charge. Sure, you could go get a Dell with what seems to be the same specs for a little cheaper but you get what you pay for. My next computer will be a Puget computer and I will reccomend these guys to everyone interested in purchasing a new custom system.

Yeah, am very glad my order (AMD “high-quality heatsink) was in stock and prepared for prompt pickup, very nice. I am disappointed though you chose to charge $13 for shipping an item via UPS that would not have been delivered to me any faster than regular FedEx, or regular US Mail for that matter. Now if all you charge is $13 for delivery of a whole computer, then I’d say that’s a very good rate, but for a single part though . . .

Puget is the BEST COMPUTER I have ever owned and the support is OUTSTANDING! You can read my full review at www.resellerratings.com My username at resellerratings is lj53. You can’t go wrong with Puget!

Buyer beware is all I can say… They started out really good, but as with all good companies these days they become “Corporatized” and the downhill trek begins. It starts with the words like “I’m sorry” then it ends with “too bad..” Dell was a good example of this phenomenon.. First they are honest and support is excellent, then they become technically “legal” then they outsource, then they start cooking the books… It’s hard to find good companies out there that are as good as this company was a couple years ago. So good luck, I’m going else where with future purchases.

Response from Puget: I am very sorry to hear that we have lost your future business. For the sake of other readers here, the problem is that for advance replacements of parts, we require a credit card to be submitted for security. It is not charged unless the part is not returned within 30 days. This customer took exception to what he viewed as a lack of trust and posted this feedback in response.

I had a lot of anxiety when I began to look into purchasing an expensive computer from an online company, mostly because I know so little about computers in general. However, I can honestly say that Puget Systems made me feel very comfortable. They answered all of my relentless nagging questions promptly, with great knowledge, honesty, and always without complaints. I would highly recommend using this company if you wish to purchase a computer.

I just wanted to thank you for going above and beyond for my recent order. Things got a bit confusing with the parts supplier and I appreciate how it was resolved! Communication was excellent and I will definitely be doing business with you again.

I am writing to say that I am most pleased with the machine that you built for me. I did have some issues with windows at first it locked on me and neither system restore or any trick I could think of would make it boot up. I had to do a reinstall of windows and many hours of reinstalling my data. I had a backup hard drive and the data on my other computer so after two more weeks I am back in function.