Any time you use new computer components, you are subject to the risk of manufacturing defects, shipping damage, and many other possible sources of hardware failure. A “burn-in” process stresses the components in a system, so that if they are close to failure, we can make sure they break here – allowing us to fix or replace them before the computer gets to our customer. It is much like the way Boeing puts huge stresses on aircraft wings before flying the aircraft: if the wings have a defect, and are going to fail, they want that failure to happen before the aircraft leaves the plant. So, a burn-in test helps ensure that only hardware without defects leaves our facility.
What exactly do we do? The first test we run is very targeted, with a rigorous memory verification tool that makes sure the proper amount of system RAM is detected and that it functions without error for an extended period of time. This test also hits the CPU pretty hard, and depending on the amount of memory in the computer can last several hours. It is critical to make sure that the RAM is rock-solid before moving on, though, since misbehaving memory can cause a whole host of issues once the operating system is up and running.
Next, Windows is installed and all driver and OS updates are applied. Afterward, we run several benchmarks to collect performance data which we use to make sure the workstation is performing as expected for its particular specifications. Toward the end of that process we use a combination of utilities at the same time, with the specific intention of pushing the hardware to its limits – putting the CPU, RAM, and GPU(s) under heavy load for several minutes to ensure stable operation, before considering the PC ready for quality control. A similar system-wide stress test is run again as part of QC, where we can also monitor temperatures to ensure adequate cooling and power draw from the wall to verify that the included power supply will be able to run the computer safely.
Read what our customers have to say about our burn-in process!
Legacy Testimonial: 91
Satisfaction guaranteed!! The folks at PCC have gone above and beyond the call of duty. After initially receiving my system on July 19, 2002, I put the system in such a state that I was unable to get it working again. After some troubleshooting efforts with Jon Bach over the phone and the live help feature, I sent the system back for Jon to take a look at. As it turns out my inability to read directions was the culprit. Jon ran my new system through another series of stress tests, and then had the system on its way back to me in 4 days. Just received it and fired it up again. Working like a charm. The whole process even the return was very well handled. The 9 is not intended to be negative, only that no one is perfect, but PCC is as close as you will get in the computer manufacturing/sales/service department.
Legacy Testimonial: 90
100% satisfied! After a poor experience with a computer from a large company that uses the term “dude” a lot, Puget Custom Computers (PCC) was was welcome relief. Nobody beats their customer service and their prices are quite competitive (even better than brand-name discounters for similar products). Because PCC takes the time to review and comment on all computer configurations, I felt confident that I was finally getting a system that would meet my needs precisely. I used my budget for components I wanted instead of being forced into package deals with “extras” I didn’t need. I’m fortunate to be a Seattle-area resident and have Puget Custom Computers in my backyard. When my system was ready, Jon Bach hand delivered it, installed my dsl card and set it up on my desk. I’ll never buy from a large retailer again. Thanks PCC!
Legacy Testimonial: 89
Excellent service — the consultation suggestions on my system setup saved me several hundred dollars and gave me a better product. After experiencing the high levels of helpfulness and customizability provided by Puget Custom Computers, I doubt I will ever again purchase from one of the major computer companies. I’m not giving a 10, though, because it took several days more than the 3-4 advertised to complete and ship my order. However, I am certain such delays do not occur often, and I strongly recommend this company to others.
Legacy Testimonial: 88
Puget Computers was by far the most knowledgeable, responsive, and available of any vendors that I checked into. They always responded within the hour, and kept me updated on the status of my order. They have nearly 24 hr. service via a chat window on their site. They thought of everything. I rated them a 9, because nobody is perfect, and there is always room for improvement. They are by far the best company I have worked with yet. Thanks Jon!
Legacy Testimonial: 87
These guys have the best customer support I’ve ever received! I’d recommend them to anyone looking for a new computer. I couldn’t be happier with my system and will definitely do business with them in the future! Keep up the good work guys!!
Legacy Testimonial: 85
I have had my system for 2 months and could not be more pleased. It has performed flawlessly since day one. My initial fears about making this purchase from a small out of state company have been put to rest. I will certainly make my next purchase from your company and recommed you highly to friends and colleagues. Thank you Jon for all of your help. May you enjoy continued success.
Legacy Testimonial: 84
Unbelievable customer service!!! These guys set the standard for today’s e-commerce. Highly recommended for anyone buying a PC, from the at home professional to a college student gamer. Completely customizable to your needs, unlike the other major online vendors who treat you like customer number. Puget Custom Computers will treat you like the valued customer that you are to them.
Legacy Testimonial: 83
Great website, complete customization options! Even added a second hard drive for me! I will certainly consider buying here again, but it’ll be a while, because they built me one awesome system!
Legacy Testimonial: 82
The prices are the most competetive I saw after visiting web site upon web site for the same system! PCC provides the best quality merchandise for the lowest prices- really! the staff (Jon) is very patient and willing to do what it takes to please even the most difficult of executives or CEO’s! I would highly and readily recommend PCC to anyone looking to purchase a system. Now I can actually run more than 2 applications at once with my new PCC computer! Thanks again Jon!
Legacy Testimonial: 81
Extremely accomodating during entire experience. Product, Customer
Service & Tech Support absolutly outstanding. I’m very,very impressed and will definitly recommend this company.
Thanks Jon!
Read more testimonials from Puget Systems clients.