Quality Control

All I can do is echo the high praises in the testimonials preceding mine that led me to buy my Puget Systems Spirit PC. End-to-end, Puget Systems is a 10. The great stories about the old days in the service station, expert staff helping with configuration like an expert friend would, the build, testing, shipping, packaging, tracking, the documentation binder, the support, and of course the best PC I ever owned. It all happens like you think it should, but doesn’t anywhere else. Some testimonials say spending the extra money was worth it, and it is, for sure, but I don’t know that I spent that much extra. The bigger vendors want around $300 for less support than Puget Systems includes in the price, so what extra money? Puget Spirit PC Design, construction, delivery and support: out of the box for less than 15 minutes, all my old peripherals worked and the PC was running, but the monitor was “greyscale.” I was a little confused, having never encountered this before, so I clicked a shortcut that was on my desktop and, blam!, I was IMing Puget, William diagnosed a loose connection I had made in my haste to get things going, which I fixed. A little embarassing, but, everything has been great since then. I’m sure the same kind of thinking that went into making that IM contact available before I was fully up and running, just in case, went into the PC design as well. I highly recommend Puget Systems PCs!

I have had my Puget system PC for several months. It is far better than any PC I have ever had. Time will tell how long it lasts. So far, I am glad I shelled out the extra cash. Initially, I did have a problem with it. At times, it would not turn on by hitting the power button. I had to unplug the power cord , wait a minute and then plug it back in and it powered up just fine. This happened about 5 times and has not happened in the last 2 months. The delivery promises were met perfectly and the packaging was excellent. I have recommended Puget Systems to many prospective buyers and will continue to do so.

i just bought a system, from these guys (november) and i am livid at such crap functioning and the no phone pick up when i call….all the money i spent on this thing…i feel duped! thanks for nothing fellas….

Puget Systems response: We’re sorry you were unable to reach us! At the time you posted this, phone lines were open and techs were available…is it possible you were calling a wrong phone number? In any case, it looks like you are in touch with our techs now.

One of the best shopping experiences I have had in years. Knowledgeable sales people, excellent technical support, courteous and prompt to answer phones or emails. They configured a 2700K based system for exactly as I desired and installed Windows 7 professional with zero bloatware. Amazing and thoughtful packing and up to date information on status till delivery.

If you are old enough, you remember pulling into a “Service Station” to refuel your vehicle. Before the wheels stopped turning your car was surrounded by people that were cleaning your windshield, checking your tires and adding air if they needed it, raising the hood and making sure that all the fluid levels were where they should be. If you looked like you needed to exit the car, someone was opening the door for you. While all this was going on, your gas was being pumped for the amount you asked for when you drove up. It was an experience consumers only hear about now. I have just experienced this “Service Station” sensation first hand, up close and personal. I surfed to the Puget System website and was impressed enough with what I saw, I put an order in for them to build a computer for me. I browsed their website, which was a breeze to navigate, picked out components I wanted and put a “wish list” together. I submitted my configuration to their pros for an overview to make sure that what I was wanting would all work together and that my expectations would be met with the system I was requesting. They knew what I was looking for because they asked me what I would be using the computer for the majority of the time. My configuration was a “Go”. I placed my order. The Service did not stop here. I was given step by step updates on the work being performed to assemble my computer. I could log into my account anytime and see what was happening with my system. As the computer came together they took pictures of it and posted them to my account. When it was finished they sent me an email telling me my computer had shipped and furnished me the tracking number so I could watch it arrive and depart at each destination. It arrived on time and in excellent condition. As I began to unpack my equipment, the professionalism of Puget Systems was made abundantly clear again. The computer was packed in a “configuration specific” box with all the right packing material. I unboxed, plugged it in and everything worked. They included a 3 ring binder called an “Information Booklet” which contains all the information and technical details of my system. They included all the little extra parts, with everything labeled and boxed together. They have furnished me with means of getting help with my system if something doesn’t work right. I wish I could call them, but everything is working. This is an outstanding company and I have enjoyed (when was the last time you heard someone say that), yes enjoyed doing business with them.

A couple years ago, I needed to upgrade my PC. I made my list of needs/wants, and set out into the vast sea of information that is the internet.

#1 on my list was a SILENT PC. I can’t stand a noisy computer; it just never made sense to me and bugged the crap out of me. The biggest hurdle I kept coming across in my search was that fans cause noise, and a computer without fans is bound to overheat and cause problems. That’s when PUGET came into the picture. I started reading into its product and services, and was impressed. So I customized and ordered my silent PC.

I can honestly say that PUGET provided me with the best of services. Even after two years of heavy usage, I don’t know what I ever did without it. I couldn’t be happier. I can’t even tell the computer is in the room, even during intense gaming or video editing. And I’ve never had an overheating problem. Ever. It’s simply AMAZING.

Just take a glimpse at similar messages below. These are real people; in fact feel free to email me personally if you want a further recommendation.

Pete

What can I say that hasn’t been said already? I have never seen a company as detail orriented and professional as Puget Systems. They put the customer first, instead of their financial interest, and make sure you are getting what you need/want and not the hardware they want to push. My salesman even tried to talk me out of some of the addons i purchased and weren’t needed at the moment, just to save me a few bucks. The staff is knowledgeable and extremely helpful.
The build: I bought a Deluge gaming pc. This is one of the cleanest and attractive builds i’ve ever seen.(I find myself sitting and admiring the craftmenship) Oscar is an artist w/ his wiring routing(again clean and you couldn’t see most of them). This is hands down the fastest PC i’ve ever gotten the privilage of using. My PC scored a 7.8 out of 7.9 on the WEI test, outta the box. I turned on my old pc next to this one and this is hands down the quietest gaming computer i’ve ever heard.
Packaging: The packaging is extraordinary! Double boxed, handled UPS’ sometimes rough handling and everything had its place and was more then protected. Everything worked as advertised out of the box as well.
Use: I had this beast of a machine running all day, It never got hot!! I tried WoW on Ultra graphics and tweaked all the settings to max resolution. I had to go into a 25 man raid w/ extra addons going to get any type of lag(which was momentary and not noticable during game play).
Summary: I was so impressed with all the extra’s that they sent w/ the system ie: backup disks, books for all installed hardware and even the little decals that come w/ the installed hdwr. They even sent me brkts and hardware to install my second video card in the future. I got gitty when i saw the test results(again, above and beyond there competitors) I will and have recommended Puget to everyone i know. This is the finest piece of computer equipment i’ve ever owned. Wilson, you were awsome and spot on with the build time and eta. For those of you concerned w/ price, this was cheaper then the alienware i was looking at w/ lower grade components by $1000 bucks(even w/ my employee discount!!) By the way thanks for the education! Your website is one of the most informative i’ve seen. Every extra was installed. All in all I couldn’t be happier!! I’ll be back i’m sure. Keep up the stellar work!!
Thanks,
Paul

Greetings!

I am now the proud owner of a Puget Systems, Serenity SPCR system, and I just wanted to provide a few notes for anyone that might be thinking about purchasing a system from Puget Systems, or is looking into the Serenity as a silent computer.

The Company: Puget Systems is a custom computer shop, with a product line that covers everything from laptops, servers, home theater, gaming rigs, and exotic power machines. Their attention to detail and customer service is well documented in the multitude of existing product reviews and testimonials already in place. I can honestly say that this praise is well deserved. I am extremely happy with my purchase, with the service provided by Jeff, my customer representative, and with the entire team that built my specific machine. While Puget’s prices may be a little higher than a mass market vendor, you get what you pay for. In this case, attention to detail and technical skill that makes your machine less of a commodity and more of a system designed, built, and tested just for you.

Hardware Build: When the system arrived, I was stunned at how neat and clean the machine was. The packaging protected it through the hardships of UPS handling superbly. The system itself had been cleaned (no fingerprints) and clear static film had been put on all cosmetic surfaces to protect them. Internally, the monstrously huge CPU cooling radiator, graphics card, and all other ‘projecting bits’ were held firmly in place by an expansion foam pack. It required a little tug to remove, but was otherwise harmless.

Software Build: The software experience out of the box was somewhat traumatic, but not because of Puget Systems: I was used to XP, and moving to Windows 7 was a bit of a shock. I suspect the migration from Office 2003 to Office 2010 will be equally disorienting. Anyway… From Puget’s perspective, the software install was flawless. The company prides themselves on providing a stable, clean installation out of the box, without any bloatware, trial packages, or other junk that clutters up the program bar and hard drive. This was very true – there was no unnecessary software loaded, everything was as pristine as though I had installed it myself. If anything, I had to load a few basics that I use in normal operation (Acrobat and Flash viewers, Windows games, etc.). But it is nice not having to clean up after an installer!

Testing, Packaging, and Documentation: The packaging contained every single part, screw, sticker, booklet, etc., from every component that the machine shipped with. I expect that box will sit in a closet for a while, but that is okay. It is still nice to have it.

Along with all of the bits, Puget also included a binder including a welcome letter, quality control log, all of the software including restoration and tools disks, model numbers and details for every component, thermal and benchmark results run before shipping. They even included business cards for the buyer to pass along to others if they like the machine. The one thing I miss in the binder was the thermal photographs from burn in – that would have been a nice, but minor, touch.

The packing was built to keep the machine safe in transit. I can understand by Puget Systems recommends that customers hang on to the boxes in case they need to ship the machine someday. The system was well packaged, arriving in perfect condition, thanks to their efforts.

Silence: I have been a proponent of silent computing for years now, and the Serenity is far quieter than my old Hush was. Even doing everything SPCR recommends you do NOT do (i.e., having the machine running on a desktop less than a meter away), the machine is nearly silent. The electronic noise from my monitor is louder than the computer is. So, if there is anyone like me out there, who might be hesitant about buying, don’t be! The Serenity SPCR is as quiet as advertised!

Summary: I am extremely pleased with my Serenity SPCR machine by Puget Systems. I have been impressed with the company, their order process, and the people that take the time out to research each part. The hardware build is exceptional, the software installation is clean, and the order process is both helpful and informative, providing the exact status of your machine as it is being constructed. Thank you!

Puget Systems may not be for everyone. There will always be some buyers that are looking for the cheapest possible, off the shelf computer. Others will want to research their own components and build their computers themselves. That is fine. But for those that do not have the time or desire to do that kind of research, and who do not mind paying a little bit extra for quality and stability, Puget Systems is certainly the way to go. I strongly recommend them!

I have not checked my computer yet, I am at work. It was shipped from Washinton last night via Feb Ex priority. I live about 3000 miles away in delaware and it arrive by 9:30 AM this morning.

My impressions of the company so far has been exceptional, the assistance when designing my system was second to none. Additional questions i had were always answered qucikly and accurately. I made changes to my warrantly from the standard 1 year to the full 3year coverage based on the customer service i recieved.

I had to wait 2 days before the processor arrived and the Pc still arrived within 7 days of order. During the build process an issue was found with the hydro cooler at the end on the phase 2 testing. The part was replaced and all of the tests were re-run and new benchmarks uploaded.

Overall I could not have asked for more. I will update my submission in a months time after using the PC for a will.

I just received my new Puget Systems computer and I couldn’t be happier, both with the machine (which operated flawlessly out of the box and was astoundingly well packaged and organized) and the assistance provided by everyone I dealt with at Puget Systems (especially William George, my sales rep). I’d never ordered a computer online before and was frankly a little nervous about the whole process. But the experience I’ve had with Puget so far honestly couldn’t be better. I must have changed my mind and sent them over a dozen emails asking all kinds of stupid questions before and after the sale, and every question I had was patiently and knowledgably answered. I spent more money than I would have if I’d gone with some other vendors or tried to build it myself, but so far the experence has more than made up for the difference in cost. I did experience some frustration at first with video quality in some games, but after some research and fiddling with settings in the games and on the Nvidea display manager in windows, I don’t think it has anything to do with the video card itself – just settings I need to optimize. There may be some other folks out there that do custom gaming computers as well as Puget, but you’d be hard pressed to find anybody who combines such attention to detail and quality with top-notch and respectful service. Five stars, all the way!