Quality Control

Fed up with a decade of the best and most expensive Dell had to offer: dead in a week, in a year, 8 on-site service calls without resolution, it was time to end the frustration and look for a quality company selling a quality product. Months of research finally turned up Micro Velocity. More in-depth scrutiny revealed serious issues with their third-party on-site technical support. Their sales staff sounded a bit like used car salesmen. While checking their ratings on ResellerRatings, found Puget Computers and started the research all over. Months of thorough review resulted in ordering a high-end air-cooled computer. It arrived (configured exactly as ordered) on time and well-packaged. It’s so quiet, we both remain in disbelief after two decades of listening to fans. The staff is exceptional. Patient, able to answer technical questions in plain language (rare) and without hesitation make suggestions to improve my configuration choices, despite reducing the cost of the computer, they are a breath of fresh air. Their website provides a formidable array of educational topics. Probably the best on the Internet. All American companies should model their business practices after the Puget Computers approach.
The product quality, technical support, and warranty make, what might seem like a high price, actually an exceptional value. An elder semi-geek, with decades of computer buying experience–Puget Computers gets a long standing ovation from me!

Phenomenal customer service. Those 3 words are very powerful and comforting when ordering a custom-pc. I was looking for a custom-built machine for my photo and video editing work. I did some web research and heard good things about Puget Systems, so I went to their custom configurator to spec and price out a “dream machine”. I abandoned the configurator after thinking that the system would be too much money. Well, a few minutes later, I received an email that said, “It looks like you were visiting our site and using our configuration tool, can we help you further?” So I wrote a quick email back explaining my thoughts, and Jeff at Puget Systems explained things and configurations that I was not aware of, which reduced the price – and gave me the confidence they they really knew what they were talking about. Additionally, they gave me the confidence that they were building me a real photoshop machine vs. so many “gamer” machines. There is a difference.

The most enjoyable thing was that I felt engaged in the build – throughout the whole process. On their website, I could log in to see the stages of the build, review the parts, see the experts discuss the various components of my system, and then photos were taken during the build and posted to my profile. THAT was so COOL! It all built the expectation and anticipation that you were to receive something truly great.

When the computer arrived, the box was impeccably packaged. Everything arrived perfectly, I received a 3 ring binder kit including my system information, phone numbers, paperwork, help info, system discs, repair discs, etc.

The whole experience was second to none, and for that I am truly grateful – and cannot recommend them highly enough!

-Michael

I am, quite simply, blown away. Puget Systems not only delivered everything I asked for, they went so far above and beyond my expectations that I recommend them without reservation.

They made it easy to select a set of compatible components to build a computer with. When I submitted the order, they contacted me to say that they recommended an additional component that I didn’t include the first time. I asked them why they recommended that, and they gave enough information to satisfy me and convince me of the need-and I’ve built computers before, so I know what I’m doing.

They were always responsive, courteous, and respectful in emails-and we exchanged several when I was figuring out the payment and shipping options.

The thing that really got my attention was the detail with which I could observe their progress in building the system. They have a detailed series of tests that they run, including a full suite of benchmarks and temperature readings, to be sure the system is not only assembled, but operating well. They even took pictures of the inside of the computer, and screenshots of the BIOS! I wouldn’t have ever thought to request such things, but they are useful. That’s the sort of thing that really separates these guys from other vendors.

In short, I can’t recommend Puget Systems highly enough. They did a superb job, and I’m looking forward to working with them again in the future.

I purchased my Genesis I computer system from Puget Systems predicated upon following:

Requirement: The computer’s usage is dedicated to a single specific purpose, editing high resolution digital images using Adobe’s Photoshop CS5 and Lightroom 3. Image files in CS5 routinely exceed 6 GBs. These files contain multiple image layers and adjustment layers as well as channel masks. The images are manipulated using computation intensive processes, lens corrections, blurs, content aware, transformations, etc. The machine is not used on the Internet except for software updates.

Pre-Order: I discussed my requirements with several other vendors/competitors prior to selecting Puget Systems. Although some of these other vendors initial offerings were less expensive than Puget Systems their understanding of configuring a dedicated computer system optimized for Photoshop CS5 exposed their weaknesses and lack of depth of knowledge. In the end their prices are close to Puget System or expanded above Puget Systems to meet my requirements.
My discussions with William George, Customer Service Lead and Daniel Brown, Customer Support Lead were always on point to support a Photoshop system. I was impressed by both William and Daniel in their open and frank discussions and their sharing of information and knowledge. William George went out of his way to show me how a Puget System “Standard” configuration would adequately fulfill my requirements and reduce the cost for the computer over addition customization.

Delivery & Satisfaction: Puget Systems delivered on schedule. Packaging/shipping container for the computer was extremely well engineered and organized. Nice binder containing details of build, testing and software disks, separate container for spare hardware and un-used cables. A really nice clean build/assembly of the hardware, very impressive!

Best of all it works!

I have installed my Adobe software and two legacy monitors in addition to several legacy HDDs (which Puget’s William George had the cabling preinstalled – nice touch). The system has been up and running in full use for forty five days as I write this review. It is extremely quiet and generates very little heat. It is very responsive and handles the tasks well within the configured system. To date the system has not exceeded the installed 12GB of DRR3 so it has not used a dedicated cache HDD. The CPUs (8 cores) are rarely taxed to 60% doing the most intensive computational tasks. Looking at some bench marks that I have established, specifically configured images files, I am achieving a 3X to 4X performance improvement over the previous computer I used.

Summary: Puget Systems has been a pleasure to deal with, personnel are dedicated, professional, and very knowledgeable. The product delivered demonstrates and reflects the integrity of the company, first class. I received the product I expected at a fair price as well as enjoying my experience with Puget Systems personnel.

Genesis I System Configuration:
* Intel Core i7 Quad Core 950 3.06GHz processor
* 12GB DDR3
* EVGA GeForce GXT 460 1GB Video Card
* Intel X25-M 120GB SATA II SSD
* Antec CP-850 850W Power Supply
* Antec P183 Case
* Puget Hydro Liquid Cooling
* Windows 7 Professional

Bill Esch-
Palm Desert, CA

Truly excellent computer system and outstanding customer support.

While performing some research via the internet on gaming computers to purchase for my son for Christmas, I came across Puget Systems. Puget Systems was strongly recommended by industry insiders as well as their customers on various independent review sites as well as their own review site. Upon navigating their web site, I found it very easy, informative and actually enjoyable. I used the configuration tool in order to configure a gaming computer with liquid cooling. Then, I asked for the configuration to be reviewed. Mr. William George responded via e-mail within an hour. He analyzed my configuration and wrote me a detailed e-mail with suggested changes and the reasons why he suggested those changes. My original configuration was priced at $ 5,200, but William reduced it to $3,100 while explaining why my configurations had some conflicting and/or duplicative parts that were not desirable or necessary. His configuration was far less expensive and far better! I then researched his advice at independent informational sites. His advice was excellent. The parts/components that Puget System uses and that he specifically recommended are of the highest quality per my independent investigation of such parts. Puget Systems prices are very competitive and better than most. I probably e-mailed William 20 times over the course of two months with some general questions and with many specific questions. He always replied within minutes or hours with thoughtful and detailed responses. William would respond on weekdays, weeknights, weekends and even on Thanksgiving!

The price includes the following:
1) Asus P6X58D Premium Motherboard
2) Intel Core i7 Quad Core 950 at 3.06 GHz 8MB Overclocked to 3.84 GHz CPU.
3) Kingston 12 GB DDR3-1333 (3x4GB) RAM Memory
4) Two EVGA GeForce GTX 460 NVIDIA Video cards in SLI configuration (1 GB per card, for a total of 2 GB)
5) Asus USB-N-13 Wireless 802.11 b/g/n USA Adapter
6) Asus USB-BT211 USB 2.0 Mini Bluetooth Dongle
7) Western Digital Caviar Black 1.0 TB SATA 6 Gb/s Hard Drive
8) Lite-On 8X Blu-ray Player SATA with software
9) ATech Pro-35U USB 2.0 Internal/External Card Reader
10) Antec P183 Chassis (Gunmetal Finish with Window)
11) Antec CP-1000 1000W Power Supply
12) Puget Hydro CL2 Liquid Cooling System 1366 CPU liquid cooling
13) Tunig TX-4 Thermal Compound
14) Case Fans Upgrade Kit (blue LED)
15) Dual Cold cathode light (blue)
16) Windows 7 Home Premium 64-bit OEM
17) Microsoft Security Essentials ( No support)
18) Microsoft Office 2010 Home and Student (Retail with CD)
19) Asus VW246H 24 inch widescreen LCD monitor
20) Logitech G110 Gaming Keyboard
21) Logitech G500 Laser Mouse
22) Lifetime Labor and 1 year Parts Warranty

I finally e-mailed him with one final question and to let him know that I was going to order the computer. He replied with his answer to my question and also to advise me that Puget Systems was going to offer free shipping for the Holiday season starting in a couple of days, and that he would be happy to honor it in advance. He also informed me that they were going to have a Holiday sale starting in a few days on certain computer systems, so I might want to wait and check out the specific types of systems because I could probably get a nearly identical configuration to my chosen configuration with a 10% to 12% discount. I waited a couple of days and checked the configurations that were newly discounted. I could get the same exact configuration but could not order two items: the specific keyboard and the specific mouse that I had wanted for my son. So, I e-mailed William, and he replied that he would ensure that I got my desired keyboard and mouse. I purchased my chosen computer system for an 11% discount.

The Puget Systems web site allows you to follow the status of the parts acquisition for your computer, build process, testing process and shipping process. The computer was delivered two days earlier than promised! The packaging was outstanding without any damage whatsoever to the boxes or the computer itself. The computer worked perfectly straight out of the box! It is an awesome computer and my son is “blown away” by how fantastic it is. He can play the most intensive computer games including online games at the highest settings without any lag whatsoever. FPS (Frames per second) at the highest setting for games like Age of Conan are 100 to 500 FPS at the highest settings on this monster of a computer! No lag whatsoever at the highest settings: with antialiasing and everything turned up to the max! Other games achieve similarly superb results.

In order to at least provide some semblance of balance to this review, I will now give some “criticisms”: but quite honestly, this is really nitpicky stuff and I’m having to dig pretty deep to find any criticism.
1) No set-up instructions except individual component instruction manuals. The reason this is not a big deal is that, in my opinion, by and large, anyone purchasing a custom gaming computer knows how to set up a computer and its peripheral components which are very intuitive to set up.
2) Since there is a large side window in the chassis (a very “sweet” case modification!) and there is some protective wrapping on the inside of the window, I had to open the side of the chassis and remove the wrapping on the inside of the window, then reinstall the side of the chassis prior to turning the computer on for the first time. It was extremely obvious that this had to be done, and it was also extremely obvious as to how to do it, but I think that some folks would be hesitant to attempt to gain access to the inside of the chassis without written instructions stating that they should do it and how to do it.
3) The beautiful Asus 24 inch HD monitor comes with DVI as well as VGA cables to connect the monitor to the computer. However, it does not come with an HDMI cable. I think it should either come with the HDMI cable or the Puget Systems Configurator should have an HDMI cable as an optional accessory within the Video monitor configurator tool. Again, this is not a big deal because as I understand it, DVI is virtually identical to HDMI in terms of its digital video signal quality. The only difference is that if you use a DVI video connection, then you also have to use a separate audio cable connection (which does come with the computer system), whereas if you use an HDMI connection, you do not need an additional audio cable connection because HDMI carries video and audio signals within the same cable.

That is all of the “criticism” that I can muster.

In the final analysis, Puget Systems is an outstanding custom computer company. Mr. William George is an outstanding employee and an outstanding asset for Puget Systems. The computer system is phenomenal in its entirety: it not only meets my high expectations but exceeds my high expectations.

Frankly, I have not been this impressed with a company in my entire life: and I’m a 47 year old neurologist who is trained to be analytical and even skeptical about almost everything.

I must confess that it feels really good to be so impressed by a company and its personnel! It’s actually inspiring. Thank you Puget Systems and Mr. William George!

This brief testimonial is being written about the ordering and assembly support phase only. My computer is currently in shipment and I look forward to its arrival and setup.
But I want to take a moment to say that I am very glad I stumbled upon Puget computers while reading a forum at Dell of all places.
When I first encountered the web site I was very impressed with the clarity and organization. As a programmer I could tell I was dealing with people who were used to dealing with customers with precise requests.
The entire process of designing my system on line was very slick and satisfying.
Any questions that came up were promptly responded to. I felt that I had personal care through the entire process.
Finally once my order was designed to my specifications the computer went into production.
It was great to read about all the tests it was being put through. There is no question that I had tremendous confidence in what they were doing.
So now I await the arrival of my new computer. I will write more later.

After purchasing a system from Puget, I wanted some time to pass before writing a review or testimonial. With almost a year since I’ve had my system, I’m very happy with Puget’s business and would easily buy from them again.

When getting a new computer, I originally planned to purchase from Newegg and build my own, but I opted not to due to past headaches, namely broken/non-working parts. Puget takes care of that. Not only do they check the entire system, they check each component individually. They stress test and monitor system checks. As an avid FPS gamer, I’m going to push my system to the limits, and it’s nice to know that my system has already been tested in this condition.

PROS:
From near-perfect quality assurance to one of the best customer service experiences I’ve ever had, Puget takes care of it’s customers.

CONS:
Price. You can overpay from Dell/Alienware and for lesser quality parts. You can also go cheaper through other 3rd-party builders, but you pay for quality with Puget, quality that’s just in another league, in my opinon.

Overall, while it’s pricier than other 3rd parties or building your own, that extra money spent is well worth it. In nearly a year, I haven’t had a single problem with my computer, and I wouldn’t expect any less given how much they make sure it’s in proper working order. Once the computer’s in your hands, they continue with top-notch service. I’ve asked a few questions, and they’ve responded incredibly quickly. Customer support is very personable and friendly. They were incredibly helpful, willing to do research to provide an informed answer. I have no plans of buying computers from anyone else but Puget.

I now own two Puget System PC’s, and I could not be more pleased with either. I have a custom built desktop that I used for the last year in Grad School. It crunched massive amounts of data and streamed HD video online, all at the same time. It is by far the best PC I’ve ever owned. The build quality is incredible; one year in and everything works as flawlessly as the day I bought it. I’ve been recommending Puget Systems to anyone who wants a custom built machine.

I recently purchased an Echo Home Theater PC. I’ve had it for a month, and it has been an excellent purchase. It’s quieter than my xbox, and produces a crystal clear picture on my HDTV. I stream HD video from my Puget tower PC to my HTPC with no problems at all. If you’re in the market for a HTPC, look no further. The Echo is competitively priced with large company HTPC’s, and you can count on the build quality and customer service of Puget Systems.

Finally, I would just like to echo what everyone else has said about the customer service at Puget Systems: there is none better anywhere. Period. I worked with the same employee on both my purchases. We each have the other’s phone number, and called and texted throughout the purchase process. He always made sure that I payed the lowest price possible, while still receiving a PC that could do what I wanted. Their Quality Control process is the best, bar none. It makes you feel good to know that there is still a company out there that really wants to do right by the customer.

I will DEFINITELY be buying from Puget Systems again.

I first contacted Puget in December for comments on a configuration I had created on the web site, and saying I was planning to purchase in 2 or 3 months. William George promptly replied with one specific piece of advice on my configuration, but saying we should review this closer to the purchase time because “there are some things coming down the line that might affect your decision.”
Sure enough, when I was ready to go in March there was a new motherboard that had USB3 & SATA6, for one thing, and at the last minute a video card that could use the Mercury Engine with the CS5 I was planning to get.
I do my own research, I’m technologically very experienced, and I could put together my own computer, but it would take a lot more time, and I would be alone with my own trial-&-error. The Mercury Engine thing with CS5 was so new that it wasn’t showing up in my research. I would have missed that.
One thing that impressed me about Puget when I was checking them out is that they said they have weekly meetings to share experience & info. In essence, that was what I was paying for when I bought my system from them, that and their straightforward lack of BS.
I’ve been happily editing HD video & high resolution photos, I’ve authored & burned my first BluRay disk. It is satisfying to be able to get my work done on a stable system that requires a minimum of troubleshooting. I can focus on the creativity rather than the troubleshooting.

I needed to upgrade my current computer system, to run Adobe CS4/CS5 (64-bit) and was apprehensive about who would build it. I came across Puget Systems and configured several systems, without deciding. William emailed me and asked me for specifics and the end result was the system I just recieved. I watched the building/testing process and was amazed. I received my Genesis 1 day early, and when i acutally got to unpack and turn it on, the system was amazing. Exactly what William had suggested. Blazing and doing what I needed the computer to do. I discussed the system built by Puget with the IT guy at work, and he stated that he had heard only positive comments about Puget. If the need arises for another system, i will definitely choose Puget to build it.