Highly Reliable Product Line

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We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.

All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.

Real Sample of Data We Use

As an example, here is a sample real data taken from our records in March 2021:

Part (Brand & Model)SoldFailedFailure Rate
MSI MAG B550M MORTAR WIFI10465.77%
GIGABYTE B550 VISION D16031.88%
ASUS TUF B550M-PLUS (WI-FI)3200%
Failure rate of motherboards using the B550 chipset from September 2020 to March 2021

Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.

Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!

Read what our customers have to say about our highly reliable product line!


Mark Smith
San Diego

Puget is simply the best

I don’t buy new computers often, but for the last two decades, I’ve gotten every one of my desktops from Puget Systems. They use top quality components, have excellent build quality, and top notch support. Everything inside the computer is clean and all cabling is carefully routed. The software installation is clean. Even their packaging is top notch. I won’t buy my computers from anywhere else.

Jason Marshall
King County, WA

Absolute peace of mind

I have historically built my own machines, but work and life over the last few years has made staying up to date on the latest hardware information a low priority so when I started looking into updating my personal system I found myself not wanting to deal with doing all of the research myself. Having Puget Systems handle all of the details for me has been worth every extra penny spent having them build the system for me. They created an absolute drop-in replacement for me and it really was that smooth. A bonus is how they update the progress of your machine has it goes through their build and QA process, it was reassuring to see the progress being made leading up to the ship date!

David Trounstine
San Jose, CA

Nothing Short of Incredible

From start to finish our experience with Puget Sound Systems was more then I could have hoped for, and certainly more than we expected. Prices are competitive, parts availability is no issue, communication is the best in the industry, and quality (including quality assurance) is the best of the best.

Puget Systems provided a free consultation where we discussed the software the machine would run and the tasks we would be using it for. The consultant recommended a lower core count and higher clock rate, as well as an additional drive for cache. Overall this lowered the price. After our order was placed we received near daily updates on our order and the progress it was making thorough the assembly process. We received benchmarks, thermal images, and final build photos along the way making it actually fun to wait for our shipment.

The machine delivered has exceeded expectations and in less than a week has provided immense value to our team.

Can I rate more than 5 stars please?

Ambassador Fred J. Eckert
Raleigh, North Carolina

PUGET SYSTEMS BUILDS A FANTASTIC COMPUTER AND THEIR CUSTOMER SUPPORT IS WITHOUT EQUAL

Over the years I have purchased a fair number of PCs – at first from the best major brands, then graduating to custom builds as my needs increased because of my photography hobby. I have photographed many great destinations on all seven continents and for image editing I rely on only the best software programs, and they make big demands on a PC.
About two years ago it was time for a major upgrading. After extensive research, I felt I knew exactly what I needed. A couple of companies in our area who do custom builds told me I had made a great selection for each component and were anxious for my business. Problem was, I continued to learn more and soon concluded that I needed to make a couple of better choices. Which made me think that if these supposed experts missed things I felt a far-from-expert like me had figured out, it’d be a good idea to check elsewhere.
I feel so lucky that my search finally led me to Puget Systems. The sales agent who happened to take my call truly impressed me. He was extremely knowledgeable. And then…as I was trying to convince him that I absolutely needed a particular part that happened to be very expensive, he proceeded to very nicely explain to me why I’d be wasting money because it didn’t add anything I need that a considerably less expensive one would do just as well. Wow, I thought to myself, agents, especially agents for on-line companies, always try to sell you up – and this guy is selling down! Talk about getting an honest opinion!
I felt I could trust Puget Systems – and, boy, was I right. The computer they built for me was everything I had hoped for. It is fantastic. And they kept me up-t-date during every step of the process. Two friends who work as computer experts with highly regarded companies checked it out and told me everything about it was superb.
And then there’s the customer support: I have not experienced any that’s their equal. One example: When an update of one of my imaging editing programs was causing me problems, the company told me I needed to do things on my computer that, truth be told, I didn’t grasp and worried I might mess up. So I called Puget Systems and, while the problem had everything to do with software and nothing to do with my computer, a Puget Systems tech logged into my computer and made sure I correctly complied with what the software company said was required. In the two years I’ve had my Puget Systems computer I’ve had similar great experiences with their customer support.
You get my drift: If you’re looking for a great computer build that’s backed up by truly outstanding customer support, you can trust Puget Systems.

John Nicholson
New York

Exceptional Quality and Service!

I bought my first PC from Puget Systems nine years ago and it ran flawlessly for all those years. I have just taken delivery of a new machine and it is up and running without a hitch. A decade apart, the quality of the machines and the service are the same – outstanding. Both these PCs had to meet exacting specifications that would be impossible to obtain off-the-shelf. I have the peace of mind of knowing that every component is of high quality and matched to the overall configuration, and I know that if I have ever a question or a problem, expert assistance is a phone call or video chat away.

John Feola

Superb machines! Superb service!

Superb machines! Superb service! Puget Systems is the best!

Greg Watson
Ridgecrest

Awesome machine!

I’ve now had my Puget computer for nearly 8 years, and it’s still cruising! Order #147756. By far, the most reliable — and quiet — machine I’ve ever owned.

Lincoln Durham
Maynard

Beast of a Machine

Amazing build and amazing customer service and support. I will be using Puget for all of my render machine needs.

John Prendergast
Vancouver, BC

Best Machine To Date

Ordered my MTX machine a little while ago and finally got to put it thru the paces. Loving it, not only did it cut my work time down by 3/4 but it also didn’t come loaded with a bunch of 3rd party junk that is a pain to uninstall. My new desktop is just the right size to fit my space, does everything I want and more all while looking simple and purposeful.

Nathan did a few assessments with me as we made sure we got the right machine and case for my needs. He was super patient and professional with me. He was not pushy or eager when I told him I needed some time to think about it, as it was high in my price range. But when I got back to him a week or so later he was up to speed and had my quote set up. Everything about the specs and payment was super easy and straightforward.

A week later I was getting pics and benchmarks of my machine being built, it was delivered on time and in great packaging. Setup was seamless and easy. Not only did Puget send a great start up guide by email but once my system was running there is more set up guide e-booklets already pre-installed and ready for easy access. Creative cloud was also pre installed and with a little bit of money spent on cables I have the best Editing computer I’ve ever owned. There was no lack of high speed ports or documentation to know which ports have which speed limitations.

Thanks so much Puget Systems ! I will not hesitate to refer you to anyone I know. And thanks to Dustin @smartereveryday for the great tour that gave me the inside view on such a competent company !

Alexis Keenan Gist
Lafayette

Wonderful Service

My old iMac died sooner than expected so I reached out to Puget Systems after learning about them through School of Motion. I was very appreciative of their help. They answered all my questions and did so in a non-condescending manor, which I really appreciated. They helped me to select a machine that would support me in my current work, but would also be able to keep up while I grew in my industry and tackled larger and more complex projects. I also really appreciated the build updates that came through and how quickly they were able to put together my new system. They also offered advice on additional accessories such as monitors and speakers.

Through the whole process I felt confident and supported. My system arrived safe and sound over the weekend and I’m now up and running without issue and rigging up some characters as we speak.

Read more testimonials from Puget Systems clients.