We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Loyal Customer
I have purchased two systems now from Puget, and both are fantastic. Customer service from everyone involved in the process has been outstanding. Their expertise and recommendations are invaluable when designing a new system. I’ll definitely be coming back when needed.
Perfect System
I needed to upgrade my CAD workstation and all the prebuilt systems were not what I was looking for. Puget gave me a base system based on my preferences and allowed me to change the main components to my needs. This was extremely helpful and the system is exactly what I needed. Great company, building great systems.
Makes me feel like I built it myself, except for no problems
Purchased my last 4 systems since 2009, three gaming machines and one server, between then and 2023, my latest. I used to build my own systems, but got lazy and sick of issues. With Puget Systems, I’m picking the build, but they are doing all the work, plus warrantying it all. I’ve actually never had to contact them for warranty support – they have been absolutely solid. I have had several pre-purchase conversations and they are extremely helpful. Highly recommend!
Surprisingly Incredible Service!
Having purchased many computers, and having some custom built for me, I can say the customer service at Puget Systems exceeds all the others. From Nathan calling and helping me choose the best configuration, to the email and online build progress updates, the process was reassuring that I had picked the right company for my next rig. I highly recommend them!
Great new computer!
Received my new computer from Puget Systems. It’s great! The sales staff at Puget Systems is excellent – If there’s anything better than their sales staff it’s their tech support!
Puget Systems Creator PC
Good website to price and build options. Follow up from the expert staff was excellent and improved my order. PC was built, tested and shipped quickly. The shipment included a comprehensive manual, extra cables and hardware. It made it very easy to install two SSD’s and graphics card from my old PC. It made the dreaded process of buying a new system painless and easy.
Worth it!
This is my second PC from Puget Systems and I couldn’t be happier. The quality of the build makes it worth the price!
One positive surprise after another
Not much to add to the other reviews — Terrell helped spec out a killer i13900k system that looks, feels, and runs like a million bucks. Everything about the box came as a pleasant surprise, from the overall feeling of weight and quality, to the low noise level, to the lack of bloatware added to the Windows 10 installation. Not cheap but well worth it! Highly recommended, will be back next time.
Thank you once again, Puget
Thank you once again, Puget Systems! First class all the way.
This is my fourth system in over 20 years with you and should be proof testimonial of my satisfaction in your company.
Thanks too for your help Terrell and everyone that worked on my system.
Thank You!
Just received my order and everything is perfect! The process was fantastic the whole way through! They way they break down the processing of your order makes it like you’re there the whole way. Loved every step of the way. Great product from a great company! Thanks again!
Read more testimonials from Puget Systems clients.