Highly Reliable Product Line

After thinking about getting a new PC for almost a year (pending XP’s doom), I looked at many PC companies. I did consider the Big box stores, office stores etc., and even some of the popular PC makers. Over the years, I’ve learned that most often, even though these other PC makers tout the main benefits of their systems, there is always something they omit to tell you or lacking thereof; like 4 slots for RAM, and they fill all four; so you have to loose RAM to add more RAM; or a mega sized HDD, but a poor power supply. When I came across an article online about Puget, mentioning their very low failure rate on the components used in the PCs; this greatly sparked my interest. I also wanted to get something better than I have had in the past, and more towards a ‘gaming’ type PC; even though I play no games. I just emailed Puget with what I was looking to run on it, and my budget, and they set me up with a link to a system to fit my budget; then I just tweaked a couple options to suit me; and ordered.

I ordered the Spirit system along with a 17″ Laptop. Both have an SSD drive with larger HDD drive. I must say, paired with Windows 8.1, it is so fast; boots up in less than 30 seconds. An SSD is the best option to add. I also added a card to add 4 more USB outlets on the back; since we have several printers and a postage scale; and those 4 to 1 USB adapters just lead to issues; so I’m happy I added that item.

I did have a few issues with Windows 8.1 after installing some programs, but after identifying it; the issue was resolved. I did contact Puget, and they stuck with me all the way until my issues were resolved. It was nothing Puget could have done differently; it was software based issues; but they would email suggestions, offered to do remote desktop; even called me to see how things were going and if the issues were resolved. Very happy with the attention they gave me. I really felt my money spent was appreciated.
With that said, I would recommend if you are installing somewhat old software (even if Microsoft says it’s compatible), create a system restore point before installing each program. After install of each program, make sure you can open the apps in Metro, and open the Windows Store app. If those work, you should be good to install the next program. My issue revolved around an old printer driver, and CorelDraw X3; which says compatible on MS Website, but it’s not. So, do the restore point’s.

The Spirit system is very quiet, didn’t need the other model that is pretty much silent; this one is very quite. The Spirit case is larger than you might expect. I have room so it’s not a big deal, but you may want to note the size before buying a Spirit if space is an issue. I also like this case’s filters on the removable front grill, and slide out bottom filter under the power supply. Both easy to remove and clean.

As far as windows 8. Many articles saying how people hate it. Well, I debated a lot whether to get Windows 7, or not. Since I will eventually have to learn Windows 8 anyway; I reluctantly chose Windows 8. Even when I first got this PC; I wondered if I made the right choice. Well, I got mine with 8.1 and since the major update in early April 2014, the desktop mode is pretty much just like Windows 7 anyway; and operates so fast when paired with the SSD drive. I think of it as Desktop mode for work, Metro for play. Windows 7 is several years old already and felt the security alone was worth going with Windows 8.

Feel free to email me your questions. Very happy I found Puget Systems.

I have purchased and built many computers through the years. This time when I started looking to buy a new computer, I was again thinking of building it myself. My extensive search on the Internet gave many options for purchasing parts and/or having it customized or custom built.

I am “allergic” to noise, and wanted a computer that was as SILENT as possible and with top notch PERFORMANCE. My search led me to Puget Systems, a company I had never heard about before. So I did my due diligence and researched the company. I found loads of comments and reviews about the company, and close to 100% of them were bragging about how good this company is!!!

I started to “configure” my computer on their site, saved it so I could go back to it and make changes, which I did during several weeks, to make sure I got the configuration I needed.
During this process, I received a prompt email from Wilson Chau at Puget Systems, offering his assistance in reviewing my configuration and answering any questions I may have.
I had some concerns, and Wilson immediately replied and took care of all issues I brought up.
I sent him an email late at night one day – and within minutes, I had his reply.
Then I sent him an email very early morning next day – and again he replied within minutes. This guy never sleeps, LOL.

After placing the final order, I could literally watch online as the computer was built, the progress, who was working on it, and when it was done. Very cool!

The computer arrived exactly as scheduled, and the first thing I noticed, was the incredible thorough packaging. Absolutely top notch care!

The second thing I noticed after opening the computer and looking inside, was how incredible well put together and organized everything was, how nicely the cables were organized, how thoughtful the sound dampening material was applied etc. etc. There were nothing I could point to – that could have been done better or nicer!
Top notch assembly!

Today I am the happy owner of a brand new Serenity Mini, with Intel Core i7-4770k and Samsung 840 Pro SSD.
The computer is very fast, and it is absolutely quiet!
I sit next to it, but I cannot hear it running!

I will recommend Puget Systems to ANYONE looking to buy a new computer.
When you buy QUALITY – you will never regret, and you can enjoy for as long as you have your machine.

Thanks to all the people at Puget Systems – who built and handled my computer!

OS, California

First off I have a pretty good amount of past experience in building my own desktop computers. I’ve come to expect top performance and top reliability in the finished product with the security of knowing the quality that went into the build.

Im currently a 100% disabled veteran after a life career in the Army and 4 tours in Iraq and I haven’t the patience nor the steady hands anymore to build my own computer. My last one which was my first prebuilt was a high end store bought brand that left much to be desired!

I decided to look online for a custom build where I could choose what I wanted in my finished computer. I spent countless hours and many nights researching all the various companies that do this to include all the so called custom gaming computer sites with high end components. I began to have a lot of second thoughts and considering taking on the build myself! Because of the lack of experience, quality control, possible refurbished parts and assembly line techniques most online custom computer companies used I couldn’t live with myself investing my hard earned money in any of them.

After crossing nothing but positive reviews on Puget Systems I decided to take a look and discovered something much different than all the other sights. A company that made quality control and attention to detail to the client’s needs priority number one! Puget is a company that displayed an attitude of caring more about what the client is getting rather than bogus monthly sales on the newest gaming computer or coin mining hyped systems like most of the other sites.

I had them build me one and before the computer even left there shipping dock because of their dedication to keep the customer informed on every step of the build I had a confidence that every penny spent was a worthy investment. Now that I have it at home in use to say my expectation where met would be an understatement. Puget Custom Computers is as professional as you can get in this business and the quality of the build is literally a work of art. I only wish other specialty companies could be this serious about their product and care about loyalty to the customer like Puget does!

Plain and simple if you want a custom computer that you can count on and know your investment was a good sound one then have Puget Systems build It! You won’t be disappointed and you have a true professional quality company that guarantees to back you up!”

I recently made my first purchase, a “Genesis I” from Puget Systems and I could not have made a better choice for both a computer and a company to build it. This review is not about a computer because you can go buy each and every piece of my computer and build it yourself saving you a little bit of money. No this review is about one amazing company that gives you impeccable customer service backed by first class craftsmanship and service which all lead to priceless peace of mind.

In this day and age one of the biggest things that has been lost is true personal customer service. In the not so distant past you could buy something and know that it was put together by someone that cared about the product. Their job and livelihood depended on it and it is what set this country apart from the rest of the world. No it was not always the least expensive and for good reason, you pay for what you get, it takes more time to do something right, period. Puget Systems is one of those companies that thrives and survives on the philosophy of producing the best product they can.

Now I am an old school computer guy and I have built some serious workstations over the years but it has been a while since I built my last computer and as you know technology passes you by in a day let alone a few years. I began the process by emailing Puget a brief bio of my current workstation. I went into detail about how and why I had things setup the way I did and that I needed those concerns addressed with any new system.

What I wrote about and the processes I had done to my system come from a different time and era in computers and I had serious doubts that I would even get a person that knew what I was talking about. Man, was I ever surprised. William responded to each of my concerns and knew exactly where I was coming from. He respectfully explained why and how things were these days and made me feel confident I was dealing with a true computer technician with years of experience.

Then I called William to speak about a few of the things we were discussing. Your read that right, you can call them and a real person, even the one you were emailing, will answer. He asked questions and learned about what I did and what I needed and provided me with real world solutions. He even talked me out of upgrading certain things because they would not benefit me. That means he was not just trying to reach in to my pocket and take all the money he could because in the end that would have been wrong and bad business. Oh trust me, I wanted that top of the line graphics card but there was no reason for it based on the work I was doing. That is a true sign of a company putting the customer first before profit.

Puget is also totally transparent when it comes to their parts and pricing. I got my estimate and then took the time to pull each and every part based on the part number listed right on the Puget website to compare and see exactly how much I was paying for their services. It was no more or less than I would expect from anyone who takes real time to do the job right.

What is “the job being done right” you ask? Well this is where Puget shines and sets themselves apart from the rest of the competition. They have a log that is updated in real time from the moment you make your purchase till the time your computer leaves the building. From the person ordering or picking the parts to each part or software being installed and tested. The testing alone is worth your money, at which point do you have the time or the equipment to test out on a work bench all of the parts as you install them and if it is not up to spec they get another one. That is amazing to me and gives me complete confidence in the product I am purchasing. Puget only uses the best products and it shows, the case is amazingly quiet and solid as a rock. Any over clocking is professionally done by experts who know what they are doing. Then comes the unbelievable packaging for shipment, I am still scratching my head over that one, it is quality through and through.

Nothing is ever perfect and it is not the problem that matters, but how someone deals with the problem. I received my computer and once I got it all setup I ran in to an issue. I was not happy with the sound card I had chosen. So I called Puget and they immediately shipped out the next higher priced one and shipped it to me at their expense and were going to cover the price difference. Are you kidding me? I ended up comparing the two of them and once I figured out what setting was off I kept the original one, still where do you find a company willing to do that these days? I’ll tell you, no where!

So yes, you could save a few dollars building one yourself or find a cheaper computer from another company but you will not find a better, more professional company to custom build a computer for you in the country.

Puget is worth the investment and worth your peace of mind. Feel free to contact me if you have concerns or questions but you should know before you contact me that I have drank the Kool-Aid and I am a diehard believer in Puget Systems.

Sincerely,
Royce Bishop

Owner of Cubed Creations and Royce Bishop Photography

I just purchased a i7 Intel chipped & SSD new computer, my second purchase from Puget Systems. I bought my first computer some six or seven years ago. I have been quite happy with it. But the old 32 bit machine was struggling, with the internet and frame rates for video editing and gaming, despite a new game card a few years ago. Little did I know what other issues time had created. I thought that my internet was not fast enough. After great customer service from Jeff in discussing my needs, what I did with my old computer, what was frustrating me, what I felt I needed, and what I desired for the future, I paid less for my new computer than I did for the old one. It was fun to watch the building and testing online. I did order a WQHD 27 inch monitor which arrived at the same time! And… wow, no more spinning wheels on video, crashes, waiting… I felt I entered a new world online. Wonderful color and detail. I was blown away, especially since I get all my news from online so I can pick and choose. It runs so quiet and the speed is astounding. I soon ran into problems (of my own creation). I contacted customer service by phone, remoted in, and issues with Internet Explorer 11 and my printer were resolved online. Again, great customer service. I am so glad that I found Puget Systems years ago and did not purchase a box computer online or from a warehouse store, not to my specs. I still am kicking myself for not having done this sooner.

I could not be happier with the quality and service I found with Puget. When making decisions and ordering, both reps were very knowledgeable and helpful in chats. I found many reviews but none had any negative comments. They all gave Puget the highest scores for top performance and silence. After ordering, I received follow up emails and links to view the progress of building and testing. I was impressed even more when the package arrived with a hard-cover notebook containing color pictures of each person involved, clear instructions on unpacking and setup, detailed explanations of ports, manufacturer support links, printouts of testing results and a collection of all discs including a full system backup. It also included a box with all the leftover parts and a classy pouch with additional SATA and power cables for expansion. Puget also installed additional cables for additional drives that I told the rep I would be adding. The system has been running flawlessly for a couple weeks now. I removed the side panel before the second boot to confirm that fans were running. They were. It is truly silent. A small blue light goes out when it is off. I replaced the operating system and was able to resolve all unknown device icons with just the motherboard disc. The event log has no errors or warnings. I have moved off lots of software over from my old computer and everything has been running wonderfully. Puget make luxury-class systems at the same price range as most others with the same specs. Many thanks and blessings to everyone at Puget!

I have been going back and forth with Jeff regarding what I wanted in a rock solid but fast PC. This is my second Puget Systems PC and it will not be my last. My son-in-law is an executive with a competing firm and provided me several configurations from which to choose from. He has envied my previous Puget system and was not surprised when I told him that I would be going with Puget again.

I’ve had a few computers over the years but I’ve never had a computer as fantastic as my new Puget Genesis! I do alot of photo editing with some pretty heavy duty, resource intensive software which in the past has bogged down my previous computers. Not so with my new machine…she’s so fast! My last computer was noisey & acted like a second heater for the room. But my new computer is so quiet and I honestly can’t feel any heat coming from her.

Also, it was a great experience working with Jeff, my sales rep. He helped me configure the computer to match my needs and was never pushy.

This is how companies should be run. Everyone did everything they could to be helpful without being intrusive. And everyone knew what they were talking about. The site offers an abundance of information on every component. I am quite pleased with the the experience and the system that I am now enjoying. Not the cheapest, but worth every penny. Highly recommended.

I discovered Puget Custom Computers about 7 years ago. They were a smaller outfit back then and provided an excellent professional personal experience. Needing maintenance on my water cooled PC I recently hunted them down at their new digs. When I saw their online profile and how much their staff had expanded I wondered how my experience would be all these years later. I can tell you with no reservation that Puget Custom Computers is everything they were when they started out and more. They stayed true to themselves and most importantly their customers. They have not let their size or recognition by different media outlets effect their top knotch customer service. Technician Scott who assisted me seemed more like an old friend than a salesman. Its great to see a small business flourish. Thanks so much, its so hard to find good customer service these days, and you exceeded. My PC is up and running, even upgraded a bit courtesy of Puget Custom Computers.