Highly Reliable Product Line

Highly Reliable Product Line

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We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.

All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.

Real Sample of Data We Use

As an example, here is a sample real data taken from our records in March 2021:

Part (Brand & Model)SoldFailedFailure Rate
MSI MAG B550M MORTAR WIFI10465.77%
GIGABYTE B550 VISION D16031.88%
ASUS TUF B550M-PLUS (WI-FI)3200%
Failure rate of motherboards using the B550 chipset from September 2020 to March 2021

Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.

Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!

Read what our customers have to say about our highly reliable product line!


Brian Montgomery

Legacy Testimonial: 632

I purchased a computer from Puget on Jully 11, 2007. The decision to use this company was based soley on the reviews from this site. Well, after receiving some of the best customer service I have ever encountered prior to purchasing the computer I placed the order. I have received the computer and everthing I read and expected was right on. This was one purchase where there were no hassles, promises were kept and the product was rock solid. If you purchase a computer from any place else, you are asking for trouble. Mr. Bach, you have a rock solid company. Thanks.

LUIS DE LA FUENTE

Legacy Testimonial: 629

Companies like this are a PLEASURE to deal with.
Wonderful support and communication, quick service and a well built, thoroughly tested custom product. Not to mention all the small details that only a small company can provide.
Absolutely no problems with hardware, software or Puget’s great staff.
It’s great to see companies like Puget that strive for excellence and not just profits for them and their stockholders; like the Dells and Gateways of this world, to these you’re just another number, and “get in line” if you have a problem.
Would definitely purchase from Puget again, and would recommend their services without reservation.
I’m extremely pleased to say the least.

Alan

Legacy Testimonial: 628

Puget Custom Computers has built the best system I’ve had and indeed I have several in my network. It’s performance is beyond impressive. From start to finish I’ve been treated with utmost respect and was greatly helped by Wilson Chau. My demands (as a Linux user) have been perfectly matched. In short, this is THE place to buy a computer if you are too lazy to build it yourself. Cheers!!!

Michael Sedacca

Legacy Testimonial: 623

Their prices are perfect for what they offer, a high performance professional machine. If you are looking for a top of the line, modern machine with all the technical and customer support to offer! I have purchased 3 desktops and 1 laptop from Puget and all have been great with no problems! Our company looks forward to purchasing more systems from them in the future!

Xenophon A. Beake

Legacy Testimonial: 619

I have found that Perry Azevedo is a very polite and knowledgeable individual. He is also very patient. His professionalism is quite obvious. Puget Custom Computers should be very proud in the way he represents the company. With the competitiveness and attitude of this fast moving computer industry an individual as Perry is priceless. He is a keeper !!!!!!!!!!!!!!!!!

Patrick Healy

Legacy Testimonial: 618

This is my 3rd high-end system from PCC, another incredible machine. SilverStone liquid cooled tower, Dual Xeon Quad-Core, 2TB storage, GeForce 8800GTX 768MB Water Cooled Video Card, Creative X-Fi Platinum Fatal1ty Champion Audio – this system rocks! It’s perfect for video editing and pro photo editing. I am still amazed by PCC’s customer service; it’s just as good as when I bought my 1st system 3 years ago. And it still amazes me that some customers don’t “get” the pricing. Yes, individual components might be cheaper on eBay, but look at the “bottom line.” You can’t get a comparable system or the customer service from any of the big companies at that price! I look forward to buying my 4th system from PCC! 10+ guys.

Ken

Legacy Testimonial: 616

This was my first Puget system, a ‘modest’-spec computer for the office, but it had to be reliable, and quiet. I am astounded with the low noise; in fact it is quieter than the ambient noise level at night after-hours. Otherwise, performance is outstanding, what one would expect from a high-end computer builder who provides you with a ‘clean’ system. I am impressed with the staff, who freely advised me on solutions, and kept me informed on the build. Personally, though I am not rolling in money, I would never consider a ‘mainstream’ co.; it is essential that you know you are getting the best components, and not getting the junkware. I was responsible for selecting a vendor for the business, and after a month of running the system and fiddling with it under work conditions, I am now confident (and relieved) I made the correct call for my boss. If I were asked to supply another machine, I would not hesitate to order from Puget again. Many thanks to everyone on the staff. I consider Puget among the top of the top-tier builders.

Christopher Garza

Legacy Testimonial: 615

Wow! So far this has been perhaps the best customer service I’ve had in a long time. I was skeptical at first because Puget does not have the brand name recognition as others, but I’m truly convinced that this was the right choice. Every step of the way for my computer purchase was personalized and I really felt your attention to detail and customer satisfaction. This is an excellent company that has a very bright future! I will definitely recommend Puget to others.

Thanks a Ton!

Richard Stewart

Legacy Testimonial: 610

I needed a fast reliable computer for music recording. I use high quality outboard digital equipment and wanted a company that understood my needs. I googled and found Puget computers, I built a system and submitted it to be looked over by puget’s tech staff. I received a fast reply to my questions and the friendly tech person offered additional suggestions that I never thought about. The computer arrived very quickly and was packed like fine china.

The computer itself is pure art. Sleek, professional, fast, efficient and organized. Benchmark tests and included extra parts was not expected, the mark of a truly professional company. I would like to thank every person at Puget computers for their help, knowledge and building me a system that will give me years of quality service. You have earned a customer for life!

-Richard Stewart, New York

louie

Legacy Testimonial: 607

I was fascinated with your business, from small one up to big, and bigger… continue the quality of your business…Thanks

Read more testimonials from Puget Systems clients.