Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Legacy Testimonial: 300
Puget Custom Computers has to be one of the best online PC dealers out there. I literally was in awe of how perfect the customer service was. I had my quote (PC setup/configuration) for around 8 monthes and WHENEVER I had a question I could get it answered at latest within the next 24 hours and sometimes within the same day! This company not only has superb Customer Service but has an awsom selection of parts. They only will carry the best parts that they think will work with the highest amount of reliability and performance. Finnally I can get a GREAT PC that is custom made to my liking! Another thing that I liked was when I added something to my quote, If the assigned customer service rep that viewed your quote thought their could be a problem with that part (say if it wasn’t right fot you type of system) they would immediatly contact you suggesting you a better part that would better match your system. PCC is also outsanding in budgeting. Just tell them your target spending price and what you will be using the PC for, and they will give you a list of suggested parts that will be right for you.
I owe PCC a HUGE thank you to the whole staff, and if I ever need anothe computer, I will surely get it from them. THANKS PCC!!!
Legacy Testimonial: 299
Very quick service. My configuration was reviewed by Wilson Chau one hour and ten minutes after I submitted it.
Legacy Testimonial: 298
I must say that I am most impressed with Puget’s build. I just recieved my desktop today and upon opening the box, the first thing I noticed was the extremely professional wiring job. Rarely do I see such good work, and I’m into amp building, where good wiring is crucial. Great job guys! I’ll leave more feedback when I get a feel for its operation and reliablilty.
Legacy Testimonial: 296
This company never ceases to amaze me by their understanding and no nonsense way of dealing with everything. From the first day I called them they have provided me with quick, intelligent and courteous customer service. The product they provided me was way above standard and incredibly stable. I have owned 3 dell computers and have wasted hours on the phone dealing with Dell technical support and “robotic”customer service. It was a great day in my life when I discovered this company, and I will never look elsewhere for a computer again. This is the place you want to buy from. Stop looking and comparing companies and go build your system. I cant reccomend them enough.
Legacy Testimonial: 295
[The buying process was] smooth as silk.
Legacy Testimonial: 294
From this time forward I won’t even consider another company for my computer needs!
Legacy Testimonial: 293
I couldn’t be happier with my first laptop.
Legacy Testimonial: 291
The computer works perfectly and the customer service has been nothing short of a pleasure.
Legacy Testimonial: 288
I chose Puget Systems for their obvious integrity, expertise and service.
Legacy Testimonial: 287
I hope I live long enough to wear this one out so I can order another one from Puget.
Read more testimonials from Puget Systems clients.