Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Legacy Testimonial: 282
I have never had an out of box experience as smooth as with Puget.
Legacy Testimonial: 280
I don’t intend to buy a new PC system from anybody else, ever again.
Legacy Testimonial: 276
My rendering times are no longer painful, just short cat naps.
Legacy Testimonial: 275
I am very happy with the quick responce I got while trying to get a computer suted to my needs.
Legacy Testimonial: 272
This is the way building or ordering of computers *SHOULD* be done.
Legacy Testimonial: 270
I bought a high performance PC from Puget in July 2004 (P4C800-E, 3.2GHz, 1 GB RAM, ATI Radeon X800 Pro, Matrox RT.X10 video editing kit, Sound Blaster Audigy 2 ZS Platinum, etc.). The PC was set up beautifully. Puget’s staff answered my (many) questions about the machine before I finally placed an order. Shipping was very fast. I had a few questions after having received the machine and Puget was just as supportive after shipping as they were before. These boys run a very tight ship, are very knowledgeable and offer great service. While not the cheapest, I would venture to say that they are certainly the very BEST in terms of service and quality. When I need a new PC in a few years, I definitely plan on coming back to Puget.
Legacy Testimonial: 269
I would recommend Puget to anyone wanting a quality computer.
Legacy Testimonial: 268
I have had great service from Jon and the folks at Puget. They have kept their word on delivery of both my units, and, when one had a problem, thay have worked very hard to keep me informed about the issues and repairs. The unit is OKAY now, and I would highly ecommend them to anyone looking for a quality team and an honest effort to do the right thing. I will buy my next laptop from them
Legacy Testimonial: 255
Any company is great until a problem arises. It is what they do about a problem that distinquishes the quality of a company’s character. And surely enough, a problem arose while building a computer for my son just before Christmas. On Friday, a week before Christmas, while testing, the base unit misbehaved. When the problem was not immediately identifiable, I was notified about the problem and told that a new base unit and some other components would be ordered. I told them I was worried that there was no way to get it to me by Christmas. They said they would order what they needed overnight and the problem would be taken care of. And that is exactly what Pugetsystems did. When I asked them about what was wrong with the original unit, I was told, “We don’t know yet. We are just going to replace everything for now to make sure you get the computer for your son in time for Christmas morning. We will worry about the other unit later.” The parts came, they worked on it over the weekend, upgraded my shipping to 2nd day at their own expense, and absolutely “wowed” both my son and me. Me because of the quality of service I was provided, and my son because of the awesome gaming unit he received. Re-reading this I guess I sound like a plant, but I have never been treated in this personal a fashion at any time in all of my Internet shopping experiences (which are considerable).
Many thanks to Richard in customer service, Mathew in production and Jon (owner). We’ll be back.
Legacy Testimonial: 254
I too accidently found Puget and wow….seriously more people should know about you guys because you are amazing. I just read a few down and it is true that dell and everyone is a waste of time to talk to. They dont care or know half the information on computers that you guys do. You are my one and only favorite 😛
Read more testimonials from Puget Systems clients.