Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Legacy Testimonial: 173
I have now had my Puget Custom Computer for alittle over 6 months now… and not once has it failed me. Great computer at a fair price with outstanding product support… How highly do I recommend this company.. Let’s put it this way, I convinced my neighbor to buy his computer from PCC and he’s glad I did. I’m one of those people that researches and researches things to death and thats what i did before I bought my latest computer from PCC. There were dozens of emails between Wilson Chau and myself and never, not even once did i feel any pressure to make a decision.. PCC is the best computer company i’ve ever come across, and from here on out, only PCC computers will be in my home.
Legacy Testimonial: 172
PCC work for me so well I’m going back for a new pc for my wife. Wilson was always there for support and advice. I very happy with this customized computer at less money than I would have paid from one of the major computer companies.
Legacy Testimonial: 171
I surfed for days to find a custom PC shop that would communicate with me and build the machine I really wanted. Puget Custom Computers is great! Jon Bach answered my questions and emailed me every step of the way (sometimes late at night, so I noticed!) It was completed and delivered within a week of my order.
My beloved Athlon XP 3000, 1536 Mb DDR, 120 Gb HD, All-in-Wonder Radeon, power machine arrived in absolute perfect shape and I haven’t had the slightest problem with ANYTHING in the month since its delivery. (I was especially pleased with the carefully placed and wrapped inside cables.)
Thank you for the wonderful service, and you will be my “computer shoppe” from now on!
Legacy Testimonial: 170
I have nothing but wonderful things to say about my experience with Puget Custom Computers. Jon Bach was always there (quite literally) when I needed a question answered, or had any type of concerns. I originally had him do some consulting about my needs for a laptop, but then I decided to go with a desktop instead. I know with other companies (such as Dell, I used to be a very loyal customer of theirs), customers who are “wishy washy” such as myself are not always looked favorably upon. But with Jon, I never got that feeling at all. I always felt like I was the focus of his attention, even when chatting via the “Live Help” feature.
My computer–is great. I love it! I got a Pentium 4 2.8 GHz, 1 GB RAM, Raptor SATA 36GB, so nothing too fancy I’d say. No where else could I have gotten what I got for the price. I ordered on a Tuesday, and it was hand delivered to my front door the very next Saturday morning.
I can’t stop telling people I know about my new computer and where I got it. I work for a tech company, and my coworkers are highly intrigued. The website is well organized and contains all of the details for those who want to know. My boyfriend and I have already decided that when we need more equipment, we’re just coming straight back to Jon and Puget Customer Computers.
Keep up the good work! I look forward to another purchase.
Legacy Testimonial: 169
Both the products and the service from Puget are superb. I couldn’t be more satisfied with the professionalism and attentiveness I experienced with this company. They sure have another long term client on me.
F.
ps. Wilson was a magnificent help both selecting and managing the construction of the best computer for my needs (a monster from which I’m writing this review btw 😉 )
Legacy Testimonial: 168
We found the whole experience of working with Puget Custom Computers to be a positive experience. The website is organized very nicely and it is easy to use. Payment was a breeze and as soon as my card payment got approved it was only 2 days before my system was ready to be delivered. We took delivery on the 3rd day and the system has been working really well since then. One of the best things about the whole process is being able to communicate with Jon through email. We always got a response back within 24 hours to any questions that we had. We will wholeheartedly recommend Puget Custom Computers to all of our friends!
Legacy Testimonial: 166
Puget Custom Computer’s makes it so easy! I got exactly what I wanted in a computer, it was delivered promptly and worked flawlessly right out of the box. I especially appreciated the website, where I could analyze each component, both from the advice given by Puget Custom Computer’s and the links to the manufacturers. The “submit for review” and response gave me assurance that I’d designed a machine that would work for me. I liked being able to see the status of my order and the delivery tracking from UPS. Overall, a very pleasant purchasing experience.
Legacy Testimonial: 165
I purchased a system a month ago, and am happy with it. When it first shipped it had a problem with the case, but a quick note to Puget Custom Computers brought a replacement part that I had no trouble popping into place. They’re a responsive outfit that’s trying to do a good job, and I happily recommend them. Incidentally, one of the big draws for me was that they had a much better web interface for customizing machines and a much wider range of components that I could find among the ‘big’ manufacturers like Gateway, Dell, etc. Nobody really had just what I wanted except Puget Custom.
Legacy Testimonial: 164
Configured a custom high performance system from Puget Custom Computers last Wednesday, it arrived at my door this Thursday (1 week later) Opened the box, plugged in, the computer came up ready to load my application software. This is one fast computer. Asus P4C800, 3.0 |Ghz 800 FSB, 1 Gig PC3200 DDR-SDRAM, 250 GB HD, MSI GeForceFX 5200 128mb, DVD ROM, DVD R/W, 7 in 1 Flash reader, XP pro, Office XP, Thermaltake super tower.
Jon is very helpful and gets back to you quickly. I had a problem with the keyboard. He is shipping a new one to me.
I forgot to mention that Jon gave me a free upgrade to a 250 GB HD, the 200 GB was not in stock, what a great company.
Legacy Testimonial: 163
Service way above and beyond. Unfortunately my hard drive died (twice!). The first time it happened John actually came by my house, and replaced it free of charge. The second time it happened, the power supply had become the main suspect, so John upgraded it and replaced the drive again, then shipped it right back to me – all free of charge once more. I’m bummed about the hardware failure, but very impressed with the major efforts to make everything right.
Read more testimonials from Puget Systems clients.