We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Legacy Testimonial: 80
I have been searching the web off and on for months trying to find a company that offers great customizable computers that wouldn’t empty my bank account. I had gotten so frustrated with all of those giant corporate sites that I almost decided not to get a new computer. Then I found this site, and I am very excited because I will soon be getting the computer I want for hundreds less than I expected to pay. The sites unbelievably great and I will definitely be buying my computer from Puget. I am definetly telling my friends about Puget Custom Computers.
Legacy Testimonial: 79
Simply the best site I found in my exhaustive search for custom building a PC. The site is very informative, and Jon was very prompt and helpful in answering questions before and after. And my stompin’ system runs great with no problems at all! Highly recommended. Best service. Excellent quality. Great prices. Thanks!
Legacy Testimonial: 77
Great system! No problems with the system when I received it except for UPS caused problems. The case was a little bent, but obviously UPS’s fault. System runs great!
Legacy Testimonial: 76
Nothing but good experiences with this company! I will insist that all my friends buy computers from PCC and not worry about giving them un-needed problems. I was thoroughly impressed!! Best web site, best service.
Legacy Testimonial: 75
I have heard nothing but GOOD things about Jon and his company. He just does it RIGHT and for you to be more than happy with your new computer. If it were not for my kids, I would of bought from another company. But my kids said you really should take a look at Jon and his company. They are the BEST computer store around!
Thanks to them (my kids) I will configure a gaming computer with Jon’s help and put to the test.
Thanks Jon for you and your company being there for us 🙂
Legacy Testimonial: 74
What impressed me most about Jon was his almost perpetual availability! This company really lives up to its promises when it comes to customer service. The Live Help facility is simply fantastic and Jon answered all my emails to him promptly and patiently. Unfortunately, I was not able to purchase a system from this company, but if circumstances were different, this is surely the company I’d choose.
Legacy Testimonial: 73
Buying from Puget Computers was a great experience. I got what I wanted: a powerful machine at a reasonable cost, put together by someone knowledgeable and responsible who CARES that it all works together. And it arrived on time, in working condition, well packed. What more can you ask? I’ve already given referrals to other friends here on the East Coast and hope you will build your business here, Jon. We ourselves will be back soon when it is time to replace my wife’s computer.
Legacy Testimonial: 72
I ordered here because of the ability to configure in detail. I didn’t need speakers, monitor, etc. but I WAS interested in customizing down to little details. I dislike when the “big guys” (the competition) force you into a Celeron based system with onboard video that steals system RAM. Then they include a $3 mouse and $4 speakers and jack the price up. None of that stuff here! The systems arrived in a very timely manner, configured as ordered, along with the important stuff: Driver CDs and component manuals. Jon was very helpful and continues to rapidly answer my questions. I ordered two systems and they scream. From start to finish I am very happy with their customer focus and their knowledge. Price here is a great value. I probably could have gotten a few bucks off some of the components if I shopped around but I’m sure the bargain companies would not be as responsive as Jon was to me. There was one Sunday evening I was getting e-mail replies from Jon at 10:30 PM! I would not hesitate recommending this company to anyone and I will return again someday for another purchase, but not too soon, according to my wife.
Legacy Testimonial: 71
Great company to do business with. The prices are hands down lowest you’ll find for this type of service, especially with the “big boys” of the business. Jon put together a great machine for me, and accomadated the speakers I was looking for with no problems (they weren’t listed here as options). Had no major issues after getting the machine, and any minor ones were taken care of easily and quickly (even though I live across the country from Washington). I’ll definitely point any friends or family looking for a new machine this way. Thanks Jon.
Legacy Testimonial: 70
Your interface is awesome! I have never seen a custom computer website that you let people ask for a machine without keyboard, mouse, OS, speakers, etc. Your system builder workflows are easy to use, functional and customer oriented. Now if I can just get my wife to let me spend the money now that I have finally found what I really want!
Read more testimonials from Puget Systems clients.