Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Legacy Testimonial: 138
In the space of 5 months, I configured about 5 system on Puget’s website, and each time Jon or Wilson answered my questions, never rushing me. At the end of my mulling process, I ordered the system and it arrived better packaged than any computer I had ever bought over the internet. I am extremely pleased with it. Actually, the computer was for my wife. She is extremely pleased with it! Thanks guys! I love making that woman happy!
Legacy Testimonial: 137
If you’re one of those people that is afraid of buying a computer from anyone but a name brand manufacturer, then FEAR NO MORE!!! Puget Custom Computers is a first rate stand up company. The guys at Puget ( Jon Bach & Wilson Chau ) helped me put a system together that matched my needs perfectly. In fact they made suggestions that actually ended up lowering my total cost. When’s the last time one of the big boys asked you to spend less money on their system? As for the system itself, top notch craftsmanship. looks great, top of the line components and works great. And if your concerned about service after the sale, relax!!!! After I received my computer I was having trouble figuring out some connections for an on board tv tuner when Wilson Chau actually called me at my home on a sunday night and spent nearly half an hour with me going over everything until he discovered what I had neglected to hook up. How’s that for service after the sale!!! From here on out I will do business ONLY with Puget Custom Computers. These guys know what they are doing.
Roland Pfingsten
Legacy Testimonial: 136
Jon
Just a note to say I am very pleased with the computer you built for me. At first I was frustrated with Windows XP but was able to get used to it and things worked wery well. For your information I used the Fastlynks 3.3 software to transfer my files, which I highly recommend.
You may want to consider marketing your coustom built systems on the flightsim.com website as there are many potential clients there.
Brian
Brian W. Boyd, D.M.D.
Legacy Testimonial: 135
When I contacted Jon at Puget Custom Computers, I asked him if he could build me a high-end system that was game, as well as LightWave compatible. Well, let me tell you. He came up with a gem. Duel Xenon’s with twin SCSI 36.7 GHz Seagate Cheetah 15000rpm hard drives, a couple of gigs of Rambus memory, and so on. The whole system just came together really well. It took some time to learn how to really utilize it’s potential. For anyone familiar with LightWave and how crucial render time is, this machine shaved an average of 30% off of this critical function. That’s pretty damn good. If you’re considering a high-end system, or any system for that matter, give Puget Custom Computers a call, they put out a quality product while standing solidly behind their work. I highly recommend them.
Legacy Testimonial: 134
Puget Sounds Systems is by far the best company around. The numerous computer options and awesome customer service can’t be beat. The system I ordered was around $500 cheaper than any other company. I was also able to customize my system so that it fit exactly what I wanted. In my eyes Puget Sounds Systems can’t be beat. I would recommend them to ANYONE who is looking for a new computer.
Legacy Testimonial: 132
The 2 Year $150.80 & 3 Year $245.70 Extended Warranties are Very Expensive & Worst of All They are not even Onsite Warranties!! Also why do I have to pay $19.50 for a system restore CD? I believe that that should be standard with every system that is purchased with a Operating System. I give them a rating of a 4 on these topics but overall I rate them an 8.
Legacy Testimonial: 130
Well, I’m submitting my feedback as a customer now. I originally spied this web site among a few others of its type on the internet, and wondered if the testimonials were on the up-and-up, or if Puget was keeping only the good ones visible, as some of the bigger type computer companies invariably do for PR. I can say, that all I read is true of Puget, right down to the level of care that they have to make your system correct. Mr Bach even called me when a discrepancy arose in the formatting of the hard drive, and his answer was the correct one, after I further researched the issue. My machine came exactly as I ordered it, with all the books and cables and software as I requested. Fired it right up and everything functioned perfectly. I felt that I got what I paid for and at this point, am completely satisfied and would HIGHLY recommend Puget for your system needs. Thanks Wilson and Jon.
Gary Glantz
Accokeek MD
Legacy Testimonial: 129
Reading a few of the testimonials, I thought that I would add another one for those skeptics and computer geeks out there that think they can do better than anyone else…
First of all, I am a computer geek. Second, I have searched on the net, around the U.S., and in my vicinity, and have found nothing that compares to the prices, compatability, and service that Puget offers. I have been working with computers for nearly 16 years now, (mostly hardware) and was, until recently, having a hard time finding a GOOD system for a GOOD price. I just recently priced and purchased a dual processor system from Puget for a minimal $1634. Even with my friends and business contacts that get things for next to nothing, I priced the same system for the cheapest I could find. The closest I came was nearly $1900!!! And that doesn’t even come assembled. That is just parts. So, my suggestion to anyone out there, is to trust in these people. They know what they are doing, they know what they are talking about, and they don’t give you the runaround like a few companies out there. You all know what companies I am talking about. Fast, efficient, complete, and very precise in making sure that you have a “perfect” system for you perfect needs. I don’t think I need to say anymore. To anyone who reads this, I’m sure you have the same attitude that I do, but tell everyone about these people.
Outstanding! I must applaud Jon and his most excellent team for doing the excellent job that they do. Enough said.
Legacy Testimonial: 128
I still can’t get over the personal, courteous and excellent service we got from Puget Custom Computers. You guys are the greatest and we couldn’t be happier with our new systems if they cooked dinner, too!!
Thanks much,
Rp & Robin Myers
Legacy Testimonial: 127
Puget Custom Computers site suggested considerable planning and foresight. I was equally impressed by their execution.
Jon Bach was VERY ATTENTIVE with a mother-board challenge and corrected the problems.
GOOD PLANNING, CONSULTATION, AND EXECUTION OF DIGITAL MEDIA MACHINE. ALL EXPECTATION EXCEEDED!
I highly recommend Puget Custom Computers to friend and associates.
Read more testimonials from Puget Systems clients.