We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Legacy Testimonial: 68
Rating: 10+++ Why?: Excellent response to questions before buying. Computer customized exactly how I wanted it. Good prices (I price-checked everything and found most prices very reasonable – especially since Jon configures, updates and tests everything). I built my last computer – not worth it for the time/headaches – let Jon build it for you! If you don’t believe me, go to Tom’s Hardware and do your homework. By the way…my new computer RIPS!!! Thank you!
Legacy Testimonial: 67
THe new layout is fine. I was never a fan of the blue backgorund. But one fact that really does bother me is that on a 800 x 600 resolution, you have to use the horizontal resize button to see all the text. I wish that the most common resolution isn’t discriminated against!
PS. I am very happy you added support for Mozilla!
Legacy Testimonial: 66
It was nice to find a company that is both knowlegable about their products, and very customer oriented. I would (and will) recomend Puget Custom Computers to anybody that is interested in getting the most for their money.
Legacy Testimonial: 65
Hi Jon:
Everything seems to working fine…the systems great.
I’ll be looking to Puget Custom Computers for all of my personal and company [Dial One Telecom Inc] computer requirements.
Legacy Testimonial: 64
I was very satisfied with my whole experience at Puget Custom Computers. From the website, to the phone support, to the customized system and updates online. Jon Bach even called me a couple of times to resolve issues during the setup and installation. When I had a small question regarding a video driver, he emailed me a thorough explanation with links to all the software drivers I needed. Jon came through on every thing he said. The equipment was here and running on the day he said it would be done. He even installed an OS using my serial number to test the drivers, etc. The only reason I did not give Puget a 10 out of 10 rating is because I saw the cordless keyboard and mouse I ordered at Staples for $20 less the next day. Though I know one would never get the support, service, and care at Staples.
Legacy Testimonial: 63
I’ve already offered positive feedback on the purchase I made from Puget. This entry is for the patient and thorough customer support offered by Jon Bach. He offers knowlegable and effective hardware AND software support. Thanks again, Jon!
Legacy Testimonial: 62
Jon Bach almost bent over backwards to help pick out the best system possible for my wants and needs.. Thanks to him I now have a computer that won’t freeze on me like my old Hewlett Packard system.
Thank you Jon!!
Proudly Serving SPC Matheson
Legacy Testimonial: 61
wow, this site is mega1337. I was very impressed with the way the custom comp set up was layed out, it even shows you a pic, lol. This was the only site that allowed me to choose exactly what i wanted, and to get it at a good price. Its just so hassle free and easy to deal with. It’s even computer shopper n00b friendly, allows you to consult with the company on compatability and tells you whats what. Its very nice to find a good site that lets you get what you want in the midst of all those messy sites and low rate companies.
Legacy Testimonial: 60
I searched and studied a wide variety of internet computer sites. I needed a system specific to my needs. Every site I went to had some form of restriction, an inflexability that did not suit my needs. If I wanted one thing I had to take another (which I invariably did not need). Puget Sound was the only, and I mean the only, internet site that allowed me to choose the components I wanted (and even double checked to verify component compatability). The only site that did not try to market a cheap system (some of us would know the difference) at a comparatively not-so-cheap price. The price is completely fair and the free shipping is beyond the call of duty. I buy a lot of equipment for my hospital and will attempt to refer our IT business to PCC! An absolute pleasure to do business with this company.
Legacy Testimonial: 59
I received my computer last week, and I am very pleased with my purchasing experience with Puget. From start to finish, communication and service has been great. It’s exciting to have found such a diamond of a company to deal with! There is no need to ever deal with the unresponsive behemoths when it comes to buying a great computer.
Read more testimonials from Puget Systems clients.