Highly Reliable Product Line

Jon and his staff deliver on everything they claim on this site. In general, this company provides great customer service. For computer sales, this is exceptional customer service. I will keep buying continue to do business with PCC and will recommend them to others.

The prices were very competitive, even versus my first choice of Alienware, and the fact that they get the computer out of the door 3-4x faster is great for impatient customers such as myself. I was a little concerned when the testing process took a day longer than expected, but when the computer was boxed up and ready to go, Jon emailed me and told me they were upgrading my shipping from 2-day to overnight, for free, to compensate. VERY pleasant surprise, and certainly not the sort of thing you would expect from those big computer retailers. My faith in PCC was well-deserved, and I will certainly give them my business again

This was by far the BEST Computer sale I have ever been a part of. Jon was a great person to deal with. I will be recommending this company to everyone I know and I will be buying at least one more system this year. As long as these guys are in business I’ll be a customer.

Sincerely

Randy Crider
CEO Woof Wear

Just let me say first of all Thank You very much. This is a great computer. The upgrades I was given are wonderful and the service I have been given is great. I have recommended PCC to everyone I know that is looking to buy a new computer.

This has to be the greatest computer that I will ever own. Jon is extremely knowledgable in computers. I get many compliments on the case mods and how clean the inside looks.

Not only are these guys fast, but talk about friendly! Most email questions were answered within 30 minutes of my sending them. I dealt with Jon Bach, and he was nothing but friendly. Even after my system arrived (and VERY well packaged, btw), he had no problem answering my myriad of questions. I’ve already recommended this company to several of my friends, and I’ll continue to do so for a long time to come. Thanks again PCC!

I bought my new system from Puget based in part on the customer testimonials here, and I have had the same excellent results as reported by others. Puget’s service includes extremely rapid response to questions, a custom built machine, prompt delivery, and a very stable system. I am entirely satisfied with my purchase and the company. The contrast with my purchase four years ago from a major computer maker, where I had nothing but trouble, could not be more striking. I will definitely buy any future computers from Puget.

I bought my system about 2 months ago. I waited to make a comment because I really wanted to put it through its paces. It’s performance is excellent, everything I expected. I initially put my order in and the next day I decided that I wanted a DVD-ROM instead of a CD-ROM. I e-mailed Jon to see if I could change my order. To my surprise it was not a problem and Jon gave me the upgrade at no charge( about $35 difference). The system arrrived with a minor glitch. I did not get a mouse . I called the company spoke to Jon in about 2 minutes –(no waiting for 20 minutes or going through annoying voice mail). He apologized for the omission and said I would get the mouse in a few days. Later that day I noticed that the sound card in the system was not the one I ordered. Again I called Jon, got through right away and told him of my discovery. He checked his files and confirmed that I did get the wrong sound card and seemed sincerely apologetic. He said he would Fed X the new card to me and to my amazement I received it the next morning at 11:00 AM; with detailed email instructions about its installation. He also offered to have my system shipped back to him at no charge if I didn’t feel comfortabel installing it my self. Since then I have haven’t had any problems with my system. I have emailed Jon on several issues relating to doing my own upgrades . Each time I received a response by the next day and sometimes the same day, with advice and detailed instructions . Initially, like the post right before me, I was apprehensive about doing business with someone on the other side of the country. I would just like to emphasize that even with the 2 minor glitches, I applaud Jon for his excellent customer service. I am extremely satisified with the product, but more than that their customer service is beyond anything I have experienced anywhere recently. I am definetly making my next purchase with Jon and would highly recommend his company to my friends and family.

Living on the East Coast, I had reservations about buying a PC from a small, unknown outfit in Seattle. But after getting fed up trying to shoe-horn my desires into a Dell, I turned to Puget Computers and was won over by Jon Bach’s personal attention and extensive knowledge. We exchanged at least a dozen e-mails as I fretted over technological issues and hardware decisions. Jon always responded quickly — sometimes within minutes, always within a few hours. Try that with Dell or IBM. In the end, I felt absolutely confident in my system, and I have learned much about PCs along the way. I spent about $1,200 and got a top-notch machine with specs that the retail brands couldn’t match for the money. Plus, I chose a sharp-looking aluminum PC case that saved me from your typical ugly plastic box. UPS shipped my computer without a hitch across the country. After a week, everything is great. I can recommend Puget Computers without reservation.

I recently purchased a system from PCC. The service and quality was outstanding. I called PCC and told them I would been in Seattle on a Buissness trip on a certain date, I asked if they would deliever my computer to that place, they did and I truly appreciated that. You cant ask for better customer service than that anywhere. My machine has been exactly what I wanted and has been working great and is very stable.

I will be back when I need my next system.

Thank you very much for the service and system I recieved PCC.