Industry

Are 3 Year Warranties All They’re Cracked Up To Be?

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We recently ran a special on all our systems, offering a free upgrade to a three year warranty. To be honest, in the current economy, I did not expect it to be terribly successful — I thought that (at this time) price was the biggest factor, and that monetary discounts might yield better results. I was wrong! The free warranty upgrades were wildly popular, and we showed a 300% boost in sales during that time. Why do you think that is? I’d love to hear your thoughts in the comments section below!

Customer Service that Serves Customers

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My job title at Puget is ‘Director of Inventory’, which is a fancy way of saying that I’m responsible for keeping track of any parts that aren’t currently inside a computer. Among other duties, I have the delightful job of arranging Return Merchandise Authorizations (RMAs) with our suppliers – just as our customers come to us for warranty support, we can go to our suppliers or the manufacturer to get defective parts replaced. It’s rewarding to see a stream of broken parts go out the door and come back in a couple weeks as shiny, functional equipment, but trying to get warranty support can also be one of the greatest hassles known to man.

Why Corsair power supplies?

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You may have noticed Corsair power supplies popping up in our product line. I wanted to take a minute to tell you about why we’re doing this, and why I’m excited about it!

When I was at CES a few months ago, I was not shopping for a new power supply vendor. We have been using Seasonic for years, and have been very happy with their units. And yet there are times when we find a company speaking our language. Hype doesn’t get our attention. Show us the product! We want to see real, measurable quality. At CES, in their suite at the Wynn hotel, Corsair spoke our language. We weren’t looking to replace Seasonic, but Corsair was too good a fit to not get our attention.