Most of my career has been spent working for large companies where employee manuals fill a 3-ring binder, policies number into the hundreds and metrics are used to measure the worth and effectiveness of employees.
Puget Systems hasn’t been around long enough nor have we grown so large that every issue can be solved by creating a new policy. When employees don’t have dozens of policies and procedures governing how they get their work done, their actions might not always been predictable.
I’ve seen it happen a hundred times. I’ll be having a great conversation with a customer about computer needs, what the computer is currently used for, and what it might be used for in the future – but as soon as I ask something like “What type of wireless network compatibility do you need this laptop to support?”, everything screeches to a halt. I might as well be speaking Greek.
I recently moved my family from Washington State to the southern Utah. I made the nearly 1200 mile journey in a rented moving truck. When I stopped to fill up the truck with diesel fuel, I often had to speak with someone at the station to either unlock the pump or approve a debit card transaction over a certain dollar amount.
As one of the sales reps here at Puget Systems, I often get questions from clients who ask “Why should I buy from Puget when Company XYZ can build me the same system for less?” It’s a fair question and one that should be asked. After all, it’s your money and it’s a lot of money, so you have to do what is best.
Last summer I took my car to the local self-service car wash and was surprised when a man approached me as I toweled off my car. Dressed in cowboy boots and accompanying hat, he introduced himself as the new owner of the car wash.
He explained that the previous owner had provided very little in regards to whom his customers were, so he decided to spend his days meeting them face to face.
After we chatted for a few minutes, he extended his arm to shake my hand and thanked me for visiting his business. This is not something I’m accustomed to. If the vacuums aren’t clogged and there’s plenty of foaming soap on the brushes, I’m generally satisfied.
We recently ran a special on all our systems, offering a free upgrade to a three year warranty. To be honest, in the current economy, I did not expect it to be terribly successful — I thought that (at this time) price was the biggest factor, and that monetary discounts might yield better results. I was wrong! The free warranty upgrades were wildly popular, and we showed a 300% boost in sales during that time. Why do you think that is? I’d love to hear your thoughts in the comments section below!
Puget Systems builds custom PCs tailored for your workflow
Extensive in-house testing
making you more productive and giving you more performance for your dollar
Reliable workstations
with fewer crashes and blue screens means more time working, less time waiting on your computer
Support that understands
your complex workflows and can get you back up and running ASAP
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