Selling vs. Problem Solving

“I don’t know where to begin.”

That’s what I told Beth, who was working the counter at my local auto parts store.

I sheepishly placed a sleek can refrigerant on the counter and began to explain my predicament. I purchased a refill because I already owned a pressure gauge, I assumed it was compatible with any can. I found out that isn’t ​the case when I tightened the gauge and heard the stem pop.