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Wilson Chau (Customer Service Manager)

Why Buy From Puget Systems?

Written on March 29, 2013 by Wilson Chau

When I was a first time home owner in 2005, I wanted to have a fence built for my house. Just like any budget conscious consumer, I got a number of quotes from various contractors.  There was quite a bit of range of cost between the quotes. Seeing that on the surface the materials were the same (it’s just wood, right?!), I went with the lowest quote (which was about 40% less than the highest quote). After a year, there was some slanting occurring on one of the wood posts. By year two, it was more pronounced. We then had a pretty heavy windstorm which knocked the post down and as well as the panels connected to it. I was able to stabilize it and reinstall the panel, but by now it was leaning quite dramatically. So much so that my HOA sent me a letter saying that I needed to have it repaired or else we would be fined. My new contractor pointed out the poor workmanship of the previous builder (using wood screws to screw in the panels, using metal brackets, not leaving some spacing between the ground and the bottom of the panel, etc…). I decided to have him tear down the old fence and rebuild it the correct way this time.  In the end, building the fence cost me more than if I would have gone with a reputable builder in the first place.

As one of the sales reps here at Puget Systems, I often get questions from clients who ask “Why should I buy from Puget Systems when Company XYZ can build me the same system for less?” It’s a fair question and one that should be asked. After all, it’s your money and it’s a lot of money, so you have to do what is best.  Anytime I hear that question though, I think back about my fence experience.

We’re definitely not the cheapest builders on the block. However, we believe we build better machines than our competitors that are more thoroughly tested and provide better after sales support.  We have qualified personnel on staff to assist you at every step of configuring your system, building your system, and offering support.  It costs more to have these individuals on staff, but we believe offering better systems and better service to our customers is more important than trying to offer systems at the lowest cost.  It would be easy to create a more affordable system by cutting our qualified staff, farming out our Tech Support, or using lesser components, but that would be contrary to our philosophy.

Just know that when you buy from Puget Systems, you are getting a high quality and reliable machine using qualified parts from a reputable company who will be with you for the life of your machine.

Tags: Computer, service, value, reliability, advice

I think we've all fallen prey to the "gone with the low bid" scenario and later realized that our return on the investment was in the 'minus' column. So, I think Wilson's comments are right on the money.

When I began shopping for a workstation to replace an old Dell (a nice machine in it's day) I asked myself, do I want a low price, or do I want Value? I chose 'Value'. I also decided that I wanted to support a small business, so I started looking for a vendor who met both of these criteria.

After a search, and upon a recommendation from a fellow photographer, I checked out Puget Systems. Eureka! I found a vendor that met my criteria to a "T". I now have a nearly two year old Obsidian workstation that performs flawlessly, and a recently purchased Traverse laptop that exceeded my expectations.

So, how do I feel about the ROI in my Puget computers? Definitely way up there in the 'plus' column!


Posted on 2013-03-31 18:24:09
Wilson Chau


We appreciate the comment. I was also going to mention my story about landscaping my back yard too as a parallel to building your own computer but I didn't want to make the blog post too long. In summary though, when I bought the house, I opted to do my own backyard landscaping. I figure I just get some dirt, throw some sod on, and then add some bark on the edge. Flash forward now, I have a cobble up backyard that's basically uneven and weed infested. I spent quite a bit attempting my own landscape, but now if I want to do it right, I need to pay someone to tear the whole thing up and then re-do it. We're still saving up money to be able to do that. So once again, it ends up costing me more in the long run. So unless you have the skills for these types of things, just pay the expert to do it from the beginning. Lesson learned!

Posted on 2013-04-03 03:11:50

Hi Wilson,
I own a rather expensive custom-built acoustic guitar. After playing it for a couple of years, I noticed a buzz on a couple of the frets. Things like this can occur when all the wood 'settles', so it wasn't a bid deal. However, I could have filed the frets, and adjusted the neck myself, but I opted to have a skilled luthier work on my guitar. He did a grand job and didn't charge me a lot, and the instrument sounds really sweet.
I was jet aircraft mechanic in the USAF, so I am pretty good at trouble shooting and repairing things. I feel pretty comfortable doing most repairs, or upgrades on my desktop computers (unless it was something beyond my skill), but I lack the skill and the tools to do much on a laptop because they are a different kind of beast. In that case, I would have any work done by a trusted expert, even if it was more costly than it would have been had I done it myself. I just wouldn't feel comfortable, otherwise.
If I don't feel that I can realize value by doing something myself, I'll search until I find someone who can.

Posted on 2013-04-07 03:25:15