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Jon Bach (President)

Announcing Puget Labs

Written on August 9, 2011 by Jon Bach
Last December, we got together at Puget Systems and talked about our industry, how we see computers evolving, and how Puget Systems can continue to grow as a leader in our industry. We mapped out an exciting long term plan, with some ambitious goals for 2011. I am happy to announce today one piece of that plan -- Puget Labs. What is that all about?

One of our core values here at Puget Systems is transparency. We detest hype, and this industry is full of it. Our mission here at Puget Systems is to identify and provide only the best quality hardware and services, and to back up our decisions by freely sharing what we've learned along the way. To earn a place in our product line, a computer component undergoes rigorous testing. We apply the results of our testing, along with our years of experience in learning reliability trends and manufacturer characteristics, to make prudent decisions about what we can put our name behind. With Puget Labs, we are writing up the results of these internal processes, and taking them public. Under Puget Labs, we feel we can take on product testing with a unique perspective. No one that I know of is reviewing products with the experience, resources, and objectivity of a system builder.

Of course, hardware testing and publication is only one of many missions of Puget Labs. Study of reliability trends (batch issues, BOM changes), internal training, product and process development...there are many other ways Puget Labs will be improving Puget Systems from within. Puget Systems is already known as one of the most transparent, informative, and pragmatic in the industry. I'm excited for the months ahead, as we take this to a new level!

Bob Sadler

If any other Computer Business would have said this, I would have laughed.  While others claim to do independent testing and be transparent, at the end of the day, it's all just meaningless words.  On the other hand, Puget Systems is one of the only Computer Industry company's that I trust.  This "trust" was earned over a two year period, and during that time, Puget Systems showed that they were more then just "talkers", they were "do-ers".  From the top to the bottom, everyone at Puget System cares about each and every Customer and what that Customer has ordered.  I know first hand that Puget Systems will not sell a component if it doesn't fit with the system.  Two years ago, I ordered 2 GTX-295 cards in my system, which also was being built with water-cooling, and the Tech let me know that the 295 cards were prone to leaks, but the 285 cards have worked through those problems.  This Tech literally told me to move back one spot and get a better working component and it would also cost less.  I've never seen any other Industry players actually talk their Customers DOWN a notch.  Unfortunately, today we live in a time when company's only care about the dollar figure, no matter how that might effect the Customer's experience, except for Puget Systems.

I look forward to hearing more from Puget Labs in the future, as I know that the information being passed on will be unbias and honest.  I only wish more company's in the Industry would follow Puget Systems lead and speak open and honestly about the products they sell and promote.

Posted on 2011-08-10 03:03:06

Hype seems to be a necessary marketing requirement. It's usually more about entertainment, advertising and sales. Seeing through it focusing on the product or service without being jaded is important thing. Establishing your standard can motivate manufacturers to get creative and maybe motivate more innovation. Reward those that set the standard.

Posted on 2011-08-10 04:19:25


Is there going to be a dedicated site for this?  I assume this will be it:


It'd be nice to have a Labs-only RSS feed, too.

Posted on 2011-08-11 10:38:45

Eventually yes, we'll have a dedicated portal page for Puget Labs at that URL.  Our "technology articles" RSS feed will hold our labs publications:  http://www.pugetsystems.com...

Posted on 2011-08-16 22:00:06