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Kelly  Blake (Public Relations Manager)

Feel the power of VR at Pacific Science Center this summer!

Written on August 22, 2018 by

Transform into a tree or experience a billion years in just 10 minutes! No matter the experience you choose, you will be going back for more.


Posted in Business | 0 Comments

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Brett Nordquist (Customer Experience Engineer)

Exactly What I Need

Written on August 4, 2018 by Brett Nordquist

Last week my daughter got pulled over by a policewoman just after midnight for having a light out over the back license plate. After a short reminder that she shouldn't be driving past midnight because she's not 18-years old yet, the policewoman let her off without a citation or warning if she promised to replace the light.


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Kelly  Blake (Public Relations Manager)

Puget Systems Packaging Withstands Stolen FedEx Truck

Written on July 23, 2018 by

What's your worst nightmare when shipping out your most precious cargo? Raise your hand if taking a shipment for a joyride was your answer. Didn't think so! But, it happened to us.


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Brett Nordquist (Customer Experience Engineer)

The Nordstrom Way

Written on June 8, 2018 by Brett Nordquist

I recently finished reading the book, The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture. The book is a lot more compelling than that ridiculously long title. It includes a lot of inspirational stories, but I wanted to share one story with you along with the one rule found in the employee handbook.


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Brett Nordquist (Customer Experience Engineer)

Selling vs. Problem Solving

Written on May 18, 2018 by Brett Nordquist

"I don't know where to begin." That's what I told Beth, who was working the counter at my local auto parts store. I sheepishly placed a sleek can refrigerant on the counter and began to explain my predicament. I purchased a refill because I already owned a pressure gauge, I assumed it was compatible with any can. I found out that isn't ​the case when I tightened the gauge and heard the stem pop.


Posted in Business | 2 Comments

Read this article at https://www.pugetsystems.com/guides/1102
Matt Bach (Senior Puget Labs Technician)

The thin line between stress testing and hardware abuse

Written on January 30, 2018 by Matt Bach

As a part of our testing, we want to cause hardware to fail if it is close to doing so. However, stress testing for an excessive amount of time could potentially shorten the lifespan of the system. Is there a line where hardware testing becomes hardware abuse?



Read this article at https://www.pugetsystems.com/guides/1098
Eric Brown (Marketing Lead)

Event Schedule For 2018

Written on January 22, 2018 by Eric Brown

In 2018, our goal is to get out there where our customers are to learn more about them, learn more about their workflow, and find out what more we can do to optimize our systems and experience to those exact needs. Are there any events that we should attend that aren't on this list? Let us know!



Read this article at https://www.pugetsystems.com/guides/1064
Brett Nordquist (Customer Experience Engineer)

The Last 5 Percent

Written on October 20, 2017 by Brett Nordquist

Have you ever gone to an upscale restaurant on a special occasion? The hostess greets you immediately, and your table is ready. Your server is friendly and attentive, and the meal itself is everything you hoped it would be. Your table location, the lighting and the ambiance are perfect. Your server brings the check to your table and says,



Read this article at https://www.pugetsystems.com/guides/995
Brett Nordquist (Customer Experience Engineer)

Tesla Builds More Than a Supercharger

Written on August 4, 2017 by Brett Nordquist

I got in line at the Starbucks' drive-thru yesterday for my iced caramel macciato. While waiting, I noticed a familiar scene play out. This is a scene I've watched dozens of times since Tesla placed a Supercharger station in the Starbuck's parking lot: Tesla owners chatting with each other.


Posted in Business | 2 Comments

Read this article at https://www.pugetsystems.com/guides/980
Wilson Chau (Customer Service Lead)

Have a problem? Don't Wait!

Written on July 7, 2017 by Wilson Chau

I was recently having some issues with my cable internet and TV. At first, the cable box would periodically freeze and we'd be unable to change the channel. About the same time, the internet would cut out as well too. At first, it was only happening a couple of times a week. Eventually, it started happening a couple times a day.



Read this article at https://www.pugetsystems.com/guides/950
Brett Nordquist (Customer Experience Engineer)

Why Puget Systems is like my Favorite Coffee Shop

Written on May 12, 2017 by Brett Nordquist

If you enjoy good coffee and are traveling through the southwesternmost corner of Utah, you'll have to stop at Jazzy's. You'll find they make a great cup of coffee, but you won't find their website. They don't have one. No drive-thru either.



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Jon Bach (President)

On Culture and Unspoken Rules

Written on May 9, 2017 by Jon Bach

We believe that computers should be a pleasure to purchase and own. They should get your work done, and not be a hindrance. How do we keep that experience mission as we grow?



Read this article at https://www.pugetsystems.com/guides/935
Brett Nordquist (Customer Experience Engineer)

Dear Microsoft

Written on April 14, 2017 by Brett Nordquist

Dear Microsoft, Windows and I go back a lot of years together. Too many to count, but let's just say my first PC gave me the choice to login to Windows 3.11 or MS-DOS. While our relationship has been mostly great (XP, 7), it's also been bumpy (ME, Vista) at times. But I've stuck with Windows as my primary computing platform because it's versatile, familiar and supports the programs I rely on each day.


Posted in Business | 4 Comments

Read this article at https://www.pugetsystems.com/guides/925
Brett Nordquist (Customer Experience Engineer)

Tale of Two Micro-Engagements

Written on April 7, 2017 by Brett Nordquist

As I've mentioned before, I live in Southern Utah. But I travel to the offices of Puget Systems a few times each year. This gives me the opportunity to interact with a number of companies over a short period of time. Some marketers call these short interactions with customers micro-engagements. They might be short in duration, but smart companies understand how important they are in keeping customers happy.


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Brett Nordquist (Customer Experience Engineer)

In Search of Competition

Written on March 10, 2017 by Brett Nordquist

While speaking to our customers, I'm often asked why we don't carry a specific brand or type of product. For example, AMD recently released a CPU called Ryzen that competes with Intel CPUs. AMD is positioning these chips as comparable to Intel's offerings but at a lower price. Some customers are interested in how these new chips stack up.


Posted in Business | 4 Comments

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Brett Nordquist (Customer Experience Engineer)

A Lesson I Learned at Microsoft

Written on February 3, 2017 by Brett Nordquist

Before I came to Puget Systems I worked for a number of small companies and one large one: Microsoft.


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 (Marketing Lead)

Event Schedule For 2017

Written on January 17, 2017 by

In 2017, our goal is to get out there where our customers are to learn more about them, learn more about their workflow, and find out what more we can do to optimize our systems and experience to those exact needs. That is why we are working with many user groups this year and have a big tradeshow calendar lined up. Are there any events that we should attend that aren't on this list? Let us know!



Read this article at https://www.pugetsystems.com/guides/863
Alicia Menson (Office Manager)

Puget Systems 4th Quarter Newsletter

Written on December 28, 2016 by Alicia Menson

Welcome to Puget Systems first quarterly newsletter! We want to share with you the new and exciting things that are happening with us.



Read this article at https://www.pugetsystems.com/guides/866
Brett Nordquist (Customer Experience Engineer)

Visiting Supercomputing 2016

Written on November 25, 2016 by Brett Nordquist

I made the trek to Salt Lake City to attend the Supercomputing conference. I've attended conferences both large and small going back 20 years, but nothing could prepare me for what I saw at Supercomputing. If you're not familiar with Supercomputing, it's an annual conference where scientists, researchers, and engineers gather to discuss high-performance computing, network storage and related technologies.



Read this article at https://www.pugetsystems.com/guides/862
Brett Nordquist (Customer Experience Engineer)

Person to Person

Written on November 11, 2016 by Brett Nordquist

Yesterday, I awoke to the sound of my phone buzzing on the nightstand. I answered it assuming it was another automatic message from one of the schools my kids attend. But this time I was jolted awake when the person on the line said, "Your bank account has been hacked." I grabbed my phone, punched the app to my bank and there it was: my account had been drained.


Posted in Business | 3 Comments

Read this article at https://www.pugetsystems.com/guides/858
Brett Nordquist (Customer Experience Engineer)

Good, Better, Best

Written on October 14, 2016 by Brett Nordquist

A few weeks ago, I managed to get three kids in the van. On this morning, I wouldn't have to speed to get them to school on time, but I was cutting it close. I slammed my door shut, hit the button to open the garage door and turned the key in the ignition. Nothing.


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Read this article at https://www.pugetsystems.com/guides/826
Matt Bach (Senior Puget Labs Technician)

Now Offering Glyph External Drives!

Written on September 20, 2016 by Matt Bach

As a part of our goal to provide not only quality workstations, but a complete workflow solution, Puget Systems has recently partnered with Glyph Tehchnologies to offer their robust and reliable external drives to our customers.



Read this article at https://www.pugetsystems.com/guides/850
Brett Nordquist (Customer Experience Engineer)

Taking the Time

Written on September 2, 2016 by Brett Nordquist

I've never felt comfortable working on anything but the most simple plumbing jobs around my home. So when I noticed a leak in my sprinkler system, I decided to call a professional. I started by checking reviews on Yelp. That took me to a few Facebook pages which lead me to a handful of websites. I made a list of six companies that had positive reviews from work they performed in my area. Of those six, I was able to get quotes from three companies, and my experience with each couldn't have been more diverse.


Posted in Business | 2 Comments

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Brett Nordquist (Customer Experience Engineer)

Buy It For Life

Written on August 19, 2016 by Brett Nordquist

A few weeks ago, I called a customer who had recently purchased a computer from us. She explained to me she'd configured this new system to run Adobe Creative Cloud to support her business. I had her profile on my screen and noticed she'd purchased a computer from us back in 2008. I said, "Did the last computer we built for you finally stop working?"


Posted in Business | 5 Comments

Read this article at https://www.pugetsystems.com/guides/827
Brett Nordquist (Customer Experience Engineer)

Loyalty

Written on August 5, 2016 by Brett Nordquist

About six months ago, a new grocery store opened a few blocks from my home. On my first visit, I was handed a loyalty card and told to attach it to my key-chain, which I did without much thought. The checker explained that rewards would automatically appear on my card depending on how much I spent at the store. She also mentioned that using my loyalty card would give me a discount at their gas station.