Brett Nordquist (Customer Happiness Engineer)

A Lesson I Learned at Microsoft

Written on February 3, 2017 by Brett Nordquist

Before I came to Puget Systems I worked for a number of small companies and one large one: Microsoft.


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 (account manager)

Event Schedule For 2017

Written on January 17, 2017 by

In 2017, our goal is to get out there where our customers are to learn more about them, learn more about their workflow, and find out what more we can do to optimize our systems and experience to those exact needs. That is why we are working with many user groups this year and have a big tradeshow calendar lined up. Are there any events that we should attend that aren't on this list? Let us know!



Alicia Menson (administrative assistant)

Puget Systems 4th Quarter Newsletter

Written on December 28, 2016 by Alicia Menson

Welcome to Puget Systems first quarterly newsletter! We want to share with you the new and exciting things that are happening with us.



Brett Nordquist (Customer Happiness Engineer)

Visiting Supercomputing 2016

Written on November 25, 2016 by Brett Nordquist

I made the trek to Salt Lake City to attend the Supercomputing conference. I've attended conferences both large and small going back 20 years, but nothing could prepare me for what I saw at Supercomputing. If you're not familiar with Supercomputing, it's an annual conference where scientists, researchers, and engineers gather to discuss high-performance computing, network storage and related technologies.



Brett Nordquist (Customer Happiness Engineer)

Person to Person

Written on November 11, 2016 by Brett Nordquist

Yesterday, I awoke to the sound of my phone buzzing on the nightstand. I answered it assuming it was another automatic message from one of the schools my kids attend. But this time I was jolted awake when the person on the line said, "Your bank account has been hacked." I grabbed my phone, punched the app to my bank and there it was: my account had been drained.


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Brett Nordquist (Customer Happiness Engineer)

Good, Better, Best

Written on October 14, 2016 by Brett Nordquist

A few weeks ago, I managed to get three kids in the van. On this morning, I wouldn't have to speed to get them to school on time, but I was cutting it close. I slammed my door shut, hit the button to open the garage door and turned the key in the ignition. Nothing.


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Matt Bach (Puget Labs)

Now Offering Glyph External Drives!

Written on September 20, 2016 by Matt Bach

As a part of our goal to provide not only quality workstations, but a complete workflow solution, Puget Systems has recently partnered with Glyph Tehchnologies to offer their robust and reliable external drives to our customers.



Brett Nordquist (Customer Happiness Engineer)

Taking the Time

Written on September 2, 2016 by Brett Nordquist

I've never felt comfortable working on anything but the most simple plumbing jobs around my home. So when I noticed a leak in my sprinkler system, I decided to call a professional. I started by checking reviews on Yelp. That took me to a few Facebook pages which lead me to a handful of websites. I made a list of six companies that had positive reviews from work they performed in my area. Of those six, I was able to get quotes from three companies, and my experience with each couldn't have been more diverse.


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Brett Nordquist (Customer Happiness Engineer)

Buy It For Life

Written on August 19, 2016 by Brett Nordquist

A few weeks ago, I called a customer who had recently purchased a computer from us. She explained to me she'd configured this new system to run Adobe Creative Cloud to support her business. I had her profile on my screen and noticed she'd purchased a computer from us back in 2008. I said, "Did the last computer we built for you finally stop working?"


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Brett Nordquist (Customer Happiness Engineer)

Loyalty

Written on August 5, 2016 by Brett Nordquist

About six months ago, a new grocery store opened a few blocks from my home. On my first visit, I was handed a loyalty card and told to attach it to my key-chain, which I did without much thought. The checker explained that rewards would automatically appear on my card depending on how much I spent at the store. She also mentioned that using my loyalty card would give me a discount at their gas station.



Brett Nordquist (Customer Happiness Engineer)

Everyone is a Creator

Written on July 10, 2016 by Brett Nordquist

My 12-year old daughter recently returned from a weeklong trip to Boston. Her friend invited her to join their family as they visited various sights around this historic city. They visited an aquarium, several museums and threw tea in Boston Harbor. Her favorite stop was a tour around Old Salem that concluded with a visit to the Salem Witch Museum. Before she returned home, she purchased a number of trinkets for her siblings that included a mini Declaration of Independence she set aside for her old sister.



Alicia Menson (administrative assistant)

Selling on Amazon

Written on June 28, 2016 by Alicia Menson

This article gives you a little insight of the process we had to go through to sell our products on Amazon-GPU Braces, TK1 Kits and TX1 Kits.



 (Customer Service Lead)

Let us know!

Written on June 22, 2016 by

As a small business company, we value the the personalized touch we offer to our clients. Our goal is to ensure the client gets a great purchasing experience and that the system is tailored to their needs. We try our best to be as thorough as possible when discussing a system quote with a client and ensure we've addressed any questions, concerns, or requirements they have.



Samyntha Hubbard (Customer Support Lead)

A word from a Support Technician at Puget Systems

Written on May 10, 2016 by Samyntha Hubbard

Although our hope is that you will never have to call in to Support for assistance (we hope our machines operate at optimal performance out of the box and for many years without any hiccups) we realize that from time-to-time, you will need to reach out to us. Whether it is assistance with setting up or troubleshooting an issue with a newly purchased system or working to resolve issues with a system that has seen its share of years, we are more than happy to hear from you.



Eric Brown (account manager)

The Growing Puget Systems Community

Written on April 28, 2016 by Eric Brown

If you've been following us over the past few months you are probably well aware that we have been travelling quite a bit and have a lot of new projects going on. In fact, since the beginning of the year, we have traveled approximately 15,000 miles.. So what have we been up to?



 (Customer Service Lead)

It's the Personal Touch

Written on April 22, 2016 by

Puget Systems is growing and as we continue to add more staff and infrastructure, we never want to be so large that we forget what makes us a great company. It's the relationship we have with our clients. The personal touch we deliver time and time again. The experience we provide when you purchase a system from us that makes you always want to come back to us for all your computer needs.



Alicia Menson (administrative assistant)

Working at Puget is Worth It

Written on April 5, 2016 by Alicia Menson

Hi. My name is Alicia and I am one of the newer employees here at Puget. I am the administrative assistant and the first person people see when they enter our office or speak to over the phone.



Christopher Lee Crader (Customer Support)

Having an Opinion

Written on March 8, 2016 by Christopher Lee Crader

What does it take to provide good customer service? Among other things, it's having an informed opinion, and actually expressing that to a customer.



Brett Nordquist (Customer Happiness Engineer)

Improvement Through Feedback

Written on February 28, 2016 by Brett Nordquist

For nearly three years now I've been calling our customers after they purchase a computer. I don't work off a script and no two calls are the same. I might call to check in to make sure your new computer arrived safely. I might call to see if you're happy with your purchase after you've had a few weeks to run the new system through its paces. And I'll be honest, sometimes I call customers to shoot the breeze. A few weeks ago, I called a man who was on his way up the mountain to plant his skis into fresh powder. I told him I lived in Utah, and we spent the next 10 minutes talking about our favorite ski resorts.


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Richard Falk (Customer Support)

Microsofts Windows 10 Push

Written on February 5, 2016 by

As many of you have noticed, Microsoft has been pushing really hard to get people to upgrade to it's latest operating system. This is a blog post I wrote to present my take on why they are trying so hard.



Brett Nordquist (Customer Happiness Engineer)

What I Wish I Had Known Part 2

Written on December 29, 2015 by Brett Nordquist

A little over a year ago, I wrote an article titled, "What I Wish I Had Known" that included specific feedback customers shared with me shortly after taking delivery of a new Puget Systems computer. Since that time I've talked to hundreds, if not thousands of customers, who have passed along more feedback that might be valuable to those who are configuring or considering a new computer. With that in mind, here are a few more items our customers would change, if they could go back in time:



Jon Bach (President)

Small Business Singularity

Written on December 20, 2015 by Jon Bach

I'm going to coin this transformation as the "small business singularity." If you're a science fiction fan like me, you might already be familiar with the idea of a technology singularity. In a small business, this transformation happens when the founder is no longer the sole source of initiative in the business.



Brett Nordquist (Customer Happiness Engineer)

The Paradox of Choice

Written on November 4, 2015 by Brett Nordquist

A couple of recent purchases got me thinking about how choice factors into where and how I spend my money. As my Honda Odyssey neared 200,000 miles, I began researching potential replacements. Unlike sedans and trucks, there are only a handful of minivans sold in the US. In fact, there's maybe five that qualify as traditional minivans and they include the Honda Odyssey, Toyota Sienna, Dodge Caravan/Chrysler Town and Country, Kia Sedona, and Nissan Quest.


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Wilson Chau (Customer Service Lead)

How We Sell Computers at Puget Systems

Written on October 26, 2015 by Wilson Chau

One of the things I love about my job is being able to talk to clients and finding out something interesting about them and their computer needs. The conversation will often involve the merits of purchasing the computer from Puget System which I've discussed before in the past. However, a few recent conversations I've had involved why the client chose to purchase a system from us which I found quite fascinating because they weren't just comparing us to big box retailers, but other PC boutique shop.



 (account manager)

Event Schedule For 2016

Written on October 21, 2015 by

As big as 2015 has been for us here at Puget Systems, we aren't looking back. We are looking at 2016 as an opportunity to build upon our success and get out there where our customers are to learn more about them, learn more about their workflow, and find out what more we can do to optimize our systems and experience to those exact needs. That is why we have a big tradeshow calendar lined up for this next year.