Puget Systems Blog Posts in Category "business"
In 2017, our goal is to get out there where our customers are to learn more about them, learn more about their workflow, and find out what more we can do to optimize our systems and experience to those exact needs. That is why we are working with many user groups this year and have a big tradeshow calendar lined up. Are there any events that we should attend that aren't on this list? Let us know!
I made the trek to Salt Lake City to attend the Supercomputing conference. I've attended conferences both large and small going back 20 years, but nothing could prepare me for what I saw at Supercomputing. If you're not familiar with Supercomputing, it's an annual conference where scientists, researchers, and engineers gather to discuss high-performance computing, network storage and related technologies.
Yesterday, I awoke to the sound of my phone buzzing on the nightstand. I answered it assuming it was another automatic message from one of the schools my kids attend. But this time I was jolted awake when the person on the line said, "Your bank account has been hacked." I grabbed my phone, punched the app to my bank and there it was: my account had been drained.
A few weeks ago, I managed to get three kids in the van. On this morning, I wouldn't have to speed to get them to school on time, but I was cutting it close. I slammed my door shut, hit the button to open the garage door and turned the key in the ignition. Nothing.
As a part of our goal to provide not only quality workstations, but a complete workflow solution, Puget Systems has recently partnered with Glyph Tehchnologies to offer their robust and reliable external drives to our customers.
I've never felt comfortable working on anything but the most simple plumbing jobs around my home. So when I noticed a leak in my sprinkler system, I decided to call a professional. I started by checking reviews on Yelp. That took me to a few Facebook pages which lead me to a handful of websites. I made a list of six companies that had positive reviews from work they performed in my area. Of those six, I was able to get quotes from three companies, and my experience with each couldn't have been more diverse.
A few weeks ago, I called a customer who had recently purchased a computer from us. She explained to me she'd configured this new system to run Adobe Creative Cloud to support her business. I had her profile on my screen and noticed she'd purchased a computer from us back in 2008. I said, "Did the last computer we built for you finally stop working?"
About six months ago, a new grocery store opened a few blocks from my home. On my first visit, I was handed a loyalty card and told to attach it to my key-chain, which I did without much thought. The checker explained that rewards would automatically appear on my card depending on how much I spent at the store. She also mentioned that using my loyalty card would give me a discount at their gas station.
My 12-year old daughter recently returned from a weeklong trip to Boston. Her friend invited her to join their family as they visited various sights around this historic city. They visited an aquarium, several museums and threw tea in Boston Harbor. Her favorite stop was a tour around Old Salem that concluded with a visit to the Salem Witch Museum. Before she returned home, she purchased a number of trinkets for her siblings that included a mini Declaration of Independence she set aside for her old sister.
As a small business company, we value the the personalized touch we offer to our clients. Our goal is to ensure the client gets a great purchasing experience and that the system is tailored to their needs. We try our best to be as thorough as possible when discussing a system quote with a client and ensure we've addressed any questions, concerns, or requirements they have.
Although our hope is that you will never have to call in to Support for assistance (we hope our machines operate at optimal performance out of the box and for many years without any hiccups) we realize that from time-to-time, you will need to reach out to us. Whether it is assistance with setting up or troubleshooting an issue with a newly purchased system or working to resolve issues with a system that has seen its share of years, we are more than happy to hear from you.
If you've been following us over the past few months you are probably well aware that we have been travelling quite a bit and have a lot of new projects going on. In fact, since the beginning of the year, we have traveled approximately 15,000 miles.. So what have we been up to?
Puget Systems is growing and as we continue to add more staff and infrastructure, we never want to be so large that we forget what makes us a great company. It's the relationship we have with our clients. The personal touch we deliver time and time again. The experience we provide when you purchase a system from us that makes you always want to come back to us for all your computer needs.
For nearly three years now I've been calling our customers after they purchase a computer. I don't work off a script and no two calls are the same. I might call to check in to make sure your new computer arrived safely. I might call to see if you're happy with your purchase after you've had a few weeks to run the new system through its paces. And I'll be honest, sometimes I call customers to shoot the breeze. A few weeks ago, I called a man who was on his way up the mountain to plant his skis into fresh powder. I told him I lived in Utah, and we spent the next 10 minutes talking about our favorite ski resorts.
As many of you have noticed, Microsoft has been pushing really hard to get people to upgrade to it's latest operating system. This is a blog post I wrote to present my take on why they are trying so hard.
A little over a year ago, I wrote an article titled, "What I Wish I Had Known" that included specific feedback customers shared with me shortly after taking delivery of a new Puget Systems computer. Since that time I've talked to hundreds, if not thousands of customers, who have passed along more feedback that might be valuable to those who are configuring or considering a new computer. With that in mind, here are a few more items our customers would change, if they could go back in time:
I'm going to coin this transformation as the "small business singularity." If you're a science fiction fan like me, you might already be familiar with the idea of a technology singularity. In a small business, this transformation happens when the founder is no longer the sole source of initiative in the business.
A couple of recent purchases got me thinking about how choice factors into where and how I spend my money. As my Honda Odyssey neared 200,000 miles, I began researching potential replacements. Unlike sedans and trucks, there are only a handful of minivans sold in the US. In fact, there's maybe five that qualify as traditional minivans and they include the Honda Odyssey, Toyota Sienna, Dodge Caravan/Chrysler Town and Country, Kia Sedona, and Nissan Quest.
One of the things I love about my job is being able to talk to clients and finding out something interesting about them and their computer needs. The conversation will often involve the merits of purchasing the computer from Puget System which I've discussed before in the past. However, a few recent conversations I've had involved why the client chose to purchase a system from us which I found quite fascinating because they weren't just comparing us to big box retailers, but other PC boutique shop.
As big as 2015 has been for us here at Puget Systems, we aren't looking back. We are looking at 2016 as an opportunity to build upon our success and get out there where our customers are to learn more about them, learn more about their workflow, and find out what more we can do to optimize our systems and experience to those exact needs. That is why we have a big tradeshow calendar lined up for this next year.