The quality of any company's product is dependant on proper control procedures. Our 107 point quality control system ensures that your machine receives all the attention needed to make sure you get what you paid for! See below for a list of all the checkpoints your computer must pass though:

Build / Assembly

  • Review work order and build notes

    We review the order and notes to ensure that any special build requests are performed.

  • Check parts and serial numbers

    Before starting assembly on your system, we verify that we have all the correct parts and everything is accounted for.

  • Test the power supply for correct voltage levels

    Using a tester, we check your power supply for basic functionality and correct output voltages before connecting it to any system components. For systems using an external A/C adapter, we use a voltmeter to check that the output voltage is correct.

  • Check for POST of MB/CPU/RAM

    We check your motherboard, processor, and system memory for correct basic operation before integration into the system chassis, allowing us to catch any major issues early in the build process.

  • Test onboard video outputs (if applicable)

    We test any onboard video outputs your motherboard may have and make sure they work correctly.

  • Update system BIOS to newest version

    We update your motherboard's BIOS to the most recent stable release provided by the manufacturer and approved by Puget Systems.

  • Assemble the rest of the system, verify all parts

    Your system is assembled! We also double check all the parts on your order at this step, to make sure they are all correct, present and accounted for.

  • Check for POST of fully completed system

    With assembly fully completed, we make sure that the system still turns on and boots correctly.

  • Verify correct CPU and memory settings

    We check that your CPU is running at the expected frequency and your system memory is running at the manufacturer recommended settings for best stability and performance.

  • Set QFan and fan monitor settings (if applicable)

    We check that the motherboard's fan ramping options are set appropriately for the system configuration.

  • Set boot order

    We check that your system's boot device priority is set appropriately.

  • Disable any unnecessary onboard devices

    We will disable any integrated devices that are not used in your system as configured. This may include items like onboard audio, serial port controllers, etc.

  • Verify any unsecured cabling is hot glued

    We use hot glue on any delicate connections to help keep them from becoming disconnected during shipping.

  • Install GPU Brace (if applicable)

    For larger video cards we install an additional support brace to help protect your system from shipping damage and from sagging over time.

  • Install CPU brace (if applicable)

    If possible, we will install a custom CPU cooler support brace to help protect your system during shipping.

  • Bundle accessories

    Before moving on to initial testing we bundle any necessary accessories with your system and check the work area to make sure we haven't left anything out.

Phase 1 Testing

  • Verify all fans are spinning at desired RPM/Test fan controller

    We check that all system fans spin up and operate with the intended settings. For fans connected to a chassis controller, we check that they operate correctly on all settings of the controller.

  • Test Reset Button (If Applicable)

    We check that your chassis' reset button (if it has one) is connected and functional.

  • Verify front LED functionality

    We check that any appropriate chassis indicator lights, such as power or disk activity LEDs, are connected and functioning as expected.

  • Run hard drive test

    We run a quick test of any hard disks in your system in order to catch any major defects before OS installation. Your drives will be put through additional testing during system benchmarks.

  • Run memory test

    We run an initial test on your CPU and RAM to check for errors that could lead to instability or a corrupted OS install.

Install / Setup

  • Check order instructions

    We check for any special instructions there may be for your order to ensure that the system is configured exactly how you want it.

  • Install base operating system

    Your hard drive is installed with a base level install of the operating system, which is later customized to your order.

  • Install / update device drivers

    All the most recent drivers (downloaded from the manufacturer) are loaded for your devices.

  • Check partition sizes

    We make sure that all your hard drives are correctly partitioned, and that any special instructions about partition sizes are followed.

  • Synchronize time with server

    Your time is synchronized with an atomic US government clock.

  • Install approved Windows updates

    All Windows updates and service packs are applied.

  • Install all software and updates

    All software on your invoice is installed and any applicable update packs are applied.

  • Update optical drive firmware (if applicable)

    Your optical drive firmware is updated as applicable, to ensure best media compatibility.

  • Copy feedback icon to desktop

    A link is placed on your desktop to leave feedback about your computer.

  • Run Windows Experience Index (if applicable)

    Windows Experience Index gives the computer a score that is used to determine which features (such as Aero in Windows 7) should be enabled by default.

  • Verify purchased software loads properly (if applicable)

    We run any purchased software to verify that it loads correctly.

  • Verify front ports (USB, firewire, eSATA, sound)

    All front ports on your case are verified to be functional. In some cases, it is not possible for all ports to be active (ie, if you have a sound card with no front audio support, we cannot hook it up to the front sound port on a case).

  • Verify floppy drive, optical drive, card reader

    All removable drives are confirmed to be included in My Computer.

  • Partition and format external hard drives (if applicable)

    Any purchased external hard drives are configured for use out of the box, with the exception of Western Digital MyBook drives, which are required to be configured by the end user.

  • Optimize Windows settings for SSD (if applicable)

    We optimize the operating system settings for your solid state drives using the appropriate software (i.e. Samsung Magician or Intel SSD Toolbox) and verify that the firmware version is current.

  • Test touchpad sensitivity (if applicable)

    With laptops, we specifically test the touchpad to make sure the sensitivity is properly calibrated and free from hardware defects.

  • Check special notebook functions (if applicable)

    At this step, we test some specific functions to laptops: 1) Wireless continues to function on battery power 2) ALL special physical hotkeys function 3) ALL function keys across numeric row function 4) Integrated accessories (ie, mic, webcam, fingerprint reader) 5) Bluetooth can pair with a device

Phase 2 Testing

  • Double check system specs

    Your system specs are double checked for any mistakes, using an automated utility we have built that not only checks for the right parts, but that they are configured correctly.

  • Test standby mode and power off

    We put your system into standby and back, and turn system completely off and back on, to verify normal behavior.

  • Test wireless connection (if applicable)

    If your configuration includes wireless, we check for normal reception.

  • Test DVD-RW burning

    If you have a DVDRW drive, we burn a short movie to a DVD to test the drive. This DVD is next used to verify DVD movie playback.

  • Play movie DVD

    We play a movie DVD in your drive to confirm drive functionality, as well as codec installation. DVD playback software is installed if needed. Not applicable if you do not order a DVD drive.

  • Check for sound output

    Your sound card is confirmed to output sound.

  • Stress Test

    We run a combination of Prime95 and Furmark to stress your system far beyond typical loads.

  • CrystalDiskMark

    We run CrystalDiskMark to benchmark the read/write speeds of all your hard drives.

  • CineBench

    CINEBENCH is a real-world cross platform test suite that evaluates your computer's performance capabilities. CINEBENCH is based on MAXON's award-winning animation software CINEMA 4D, which is used extensively by studios and production houses worldwide for 3D content creation

  • System Test Suite

    We run a variety of tests to benchmark various aspects of your system. These benchmarks include wireless signal strength tests, Euler3d, Lame Encoding, Windows Media Encoding, and WinRar compression/extraction.

  • Unigine Heaven 4

    Unigine Heaven is a game simulation which we use to test the 3d graphics performance of your system. Using the built-in benchmarking utility, we run through a variety of resolutions and settings and measure the frames per second.

  • Geekbench

    Geekbench provides a comprehensive set of benchmarks engineered to quickly and accurately measure processor and memory performance.

  • Windows Experience Index (if applicable)

    The Windows Experience Index measures the capability of your systems (Available on Vista/Windows 7 only)

  • Upload benchmarks and temperature logs

    All the benchmarks taken during the phase 2 testing process are recorded on our server, providing you with benchmark scores, and providing us with statistical information that will help us assist future customers. We also upload our temperature logs, giving you a baseline you can compare to after you receive the system.

Quality Control

  • Review build log

    We review the entire build log for your machine.

  • Verify condition of chassis

    We give the system a physical inspection to ensure there are no scratches / blemishes.

  • Verify the Puget order number label is correct.

    We make sure that the serial number we label on your system is correct.

  • Check BIOS settings / OC profile

    We double check all Bios settings to ensure build performance, and verify that settings are saved for future use.

  • Verify all parts are present and installed correctly

    We re-check the computer to make sure everything is present and installed.

  • Verify documented license keys match physical copies (if applicable)

    We re-check that documented and installed software license keys match with the physical copies packaged with your system.

  • Ensure rear IO shield is properly mounted (if applicable)

    When installing a motherboard, the rear IO shield can sometimes seat improperly. We check to make sure it is correct.

  • Verify fan orientations

    We review your system fan orientation, and make any corrections that might be necessary to implement an optimal cooling strategy.

  • Check for loose or missing screws

    We give another check to your screws, to make sure they're all secure. Looks can be deceiving, so we check manually.

  • Ensure all items are secure (esp. heavy components)

    To make sure the computer is prepared for shipping, we double-check the solidity of the items inside, especially the heaver ones like video cards or CPU heatsinks.

  • Check hot glue for neatness (if applicable)

    We use hot glue to secure certain items -- at this step, we make sure it is tidy and not over-applied.

  • Check any high risk heatsink mountings (if applicable)

    We check any heatsinks that are large enough to risk being seated improperly, to make sure they are both secure, and make good contact with the chip they are cooling.

  • Verify all PCI cards are seated in their slots evenly (if applicable)

    We make sure your PCI cards are square in their slots. Uneven seating could be due to a partially unseated card, or even an out-of-square chassis.

  • Ensure machine is built to customer expectations

    We look at all notes put on the order by your sales rep, and make sure the machine is built with your requirements in mind. This might mean tuning the fans (if you emphasized you wanted it quiet), checking drive placements, etc.

  • Check certification and case modifications.

    We double check to make sure your Puget certified system has all case mods that apply to your certification, and verify all branding has been applied to the case.

  • Make sure all accessories are present

    Many of your components come with accessories, manuals, CD, or adapters. We make sure they're all present.

  • Double check partitioning and/or multiple OS instructions.

    We review any provided instructions regarding partitioning and multiple OS installs, to make sure the machine is set up per your instructions.

  • Check user / computer names

    We will make sure the username and computer name are both correct. By default, the username will be the customer's first name, and the computer name will be "Puget" followed by your the order number.

  • Record wattage draw under idle and load

    We record the wattage draw of your system under idle and load, and check that against your power supply to make sure it is appropriate.

  • Run machine load test, and investigate for hot spots

    Not all hot spots have temperature sensors. We run your computer under full load, and use a thermal probe to make sure there are no hot spots that aren't logged.

  • Take idle/load thermal images (if applicable)

    We use our thermal camera to take pictures of the system at idle and under load to check for any unexpected hotspots.

  • Test any ports not tested during production

    Any ports that are not already tested in the course of the build or installation of your machine are tested at this step.

  • Test as thoroughly as possible any special cards (if applicable)

    Some non-standard or special order cards do not have standard tests during our install process. Those cards are manually tested.

  • Verify functionality of notebook-specific features (if applicable).

    We test all of the integrated peripherals on your notebook to ensure their functionality.

  • Test secondary video outputs

    We verify that all video outputs are functioning correctly. If your machine has SLI, we specifically have to take it out of SLI to test the output ports on the secondary video card.

  • Verify high quality sound output

    We double check your audio output for clarity, stereo panning, 5.1 surround sound panning, and volume. We test both analog and digital output.

  • Verify functionality of alternate networking adapters (if applicable)

    Since our install process only uses one network adapter, we now test all other adapters (some computers have two LAN ports), including KillerNIC cards and wireless.

  • Check for any recent known issues

    We keep detailed logs of failure rates of all our components. Anything with recent known issues is carefully checked to make sure the issue is not present.

  • Verify standby functionality

    We check for standby functionality one more time -- as we have found it to be quite problematic with certain configurations.

  • Verify proper post and boot-up with USB device attached

    Some computers do not boot up properly when there is a USB device (ie, a USB thumb drive) attached. We make sure this is not an issue.

  • Review temperature logs for proper levels

    We review the temperature logs taken during your system benchmarking, and identify anything unusual.

  • Compare benchmarks to expected results

    To make sure your computer performs as expected, we check your benchmarks against those of similar machines.

  • Review the windows event log

    We review the windows event log for any errors we do not expect (some errors are normal, specifically before all drivers are installed).

  • Verify all updates are applied

    We make sure OS updates and anti-virus show all current updates installed.

  • Verify proper responsiveness from the OS

    We verify proper responsiveness from the OS (start menu, control panel, application loading).

  • Verify proper laptop battery drain rate (if applicable)

    We make sure your laptop battery is performing as expected.

  • Verify proper out of box experience

    We reboot your computer one last time and make sure your first experience is as we would like it.

  • Record approximate bootup time

    As the machine reboots, we record the boot time, so we have a number to compare to later if you have any problems.

  • Record any additional testing performed (if applicable)

    If we performed any other tests, we record them for our benefit and yours.

  • Defragment all platter drives

    We defragment all traditional/platter hard drives. Defrag is not run on solid-state disks.

  • Clean up installation

    We perform one final clean-up of your installation, so Windows is clean and ready to use!

  • Cap secondary video outputs (if applicable)

    If your system is configured with a discrete video card, we cover the onboard video ports to prevent mistakenly connecting to these secondary outputs.

Packing / Shipping

  • Create Restore media (if applicable)

    We include System Restore media with all Windows machines.

  • Take BIOS screenshots (if applicable)

    We take screenshots of each page of the BIOS settings. Does not apply to laptops.

  • Affix COA to chassis (if applicable)

    Your Windows COA is attached to your case.

  • Take pictures of the system

    We take pictures of each system before we ship.

  • Verify power cord is present

    We double check to make sure you have a power cord!

  • Include invoice and packet

    A full packet of information, including registration information, contact information, and benchmark information is printed. Also, an invoice and business card packet is included.

  • Verify Tools disk is included with system

    We include a Tools disk to assist in the diagnosis of any problem the system may have in the future

  • Clean any smudges from the chassis

    Since the computer has been handled, we ensure it is clean as a last step before boxing it up.

  • Check that all peripherals are present

    We double check that all peripherals are included with your system

  • Check latest shipping/Internal notes

    We look at all notes put on the order by your sales rep, and make sure the machine is built and shipped with your requirements in mind. This might mean adjusting shipping methods at the last minute as requested by your sales represenitive.

  • Create shipping tag and attach to box

    Your order number is placed into our shipping system, and a tag is generated and placed on your boxes to prevent the possibility of mixup before your boxes receive a shipping label.

  • Include a packing slip (if applicable)

    A packing slip is added to the outside of boxes on all requested and purchase orders.

  • Install Instapak (if applicable)

    If we are concerned about the possibility of shipping damage, we will install special foam packing inside the case to help hold the components in place.

Sample Benchmarks

Benchmarking - Overclocked 4.0GHz - 11/01/11 2:04 PM

Note: The temperatures shown above were recorded during the benchmark process, when the temperatures are the highest. They are taken directly from the hardware sensors, which means that differences in calibration may lead to inaccuracy in the readings relative to each other. This graph is intended to show you the normal readings of your hardware temperatures, so you have a baseline to compare to when you receive your computer. Remember that a difference in ambient temperature will have an effect on the temperature of all your components.

BurnInTest performs a massive amount of operations on your computer simultaneously. Each operation is tested for the expected result. This not only thoroughly exercises the hardware in a PC in a short period of time, but it brings any intermittent or hidden problems to the surface.

CPU - Maths100 cycles, 38.290 Billion operationsPASS
CPU - SIMD298 cycles, 341 Billion operationsPASS
Memory (RAM)0 cycles, 6.329 Billion operationsPASS
2D Graphics5 cycles, 5010 operationsPASS
3D Graphics30 cycles, 61643 operationsPASS
Disk (C: )0 cycles, 1.890 Billion operationsPASS
Disk (D: )0 cycles, 1.885 Billion operationsPASS
Sound6 cycles, 11.587 Million operationsPASS
System Test
We run various tests not covered by Performance Test to benchmark various aspects of your computer.

ChkDsk Scanc:Passed
ChkDsk Scand:Passed
Euler3dBenchmark5.814 Hz
Lame .wav to .mp3 encoding17.94 seconds
WinRar Compress TimeFile Size: 422.24MB115.79662 seconds
WinRar Extract TimeFile Size: 422.24MB43.93 seconds
WMencoder1:45 .wmv to Web Server encoding02:05
Dirt 2
Dirt 2 is a racing game which we use to test the performance of your system as it plays a real game. We run through several tracks in predetermined routes, and measure the frames per second.

Minimum FPS - Track: Baja1024x768 AA:2xmsaa Graphics:Low323 FPS
Average FPS - Track: Baja1024x768 AA:2xmsaa Graphics:Low391 FPS
Minimum FPS - Track: Morocco1024x768 AA:2xmsaa Graphics:Low287 FPS
Average FPS - Track: Morocco1024x768 AA:2xmsaa Graphics:Low322 FPS
Minimum FPS - Track: Baja1280x1024 AA:4xmsaa Graphics:Medium250 FPS
Average FPS - Track: Baja1280x1024 AA:4xmsaa Graphics:Medium274 FPS
Minimum FPS - Track: Morocco1280x1024 AA:4xmsaa Graphics:Medium240 FPS
Average FPS - Track: Morocco1280x1024 AA:4xmsaa Graphics:Medium267 FPS
Minimum FPS - Track: Baja1920x1080 AA:8xmsaa Graphics:High168 FPS
Average FPS - Track: Baja1920x1080 AA:8xmsaa Graphics:High187 FPS
Minimum FPS - Track: Morocco1920x1080 AA:8xmsaa Graphics:High166 FPS
Average FPS - Track: Morocco1920x1080 AA:8xmsaa Graphics:High183 FPS
X3: Terran Conflict
X3: Terran Conflict is a space simulator and RPG game, which we use to test the performance of your system as it plays a real game. We run through several levels in predetermined routes, and measure the frames per second.

Average FPS - Scene: Build1920x1080, 4x AA189 FPS
Average FPS - Scene: Fight1920x1080, 4x AA142 FPS
Average FPS - Scene: Think1920x1080, 4x AA86 FPS
Average FPS - Scene: Trade1920x1080, 4x AA65 FPS
Maximum FPS - Scene: Build1920x1080, 4x AA414 FPS
Maximum FPS - Scene: Fight1920x1080, 4x AA313 FPS
Maximum FPS - Scene: Think1920x1080, 4x AA163 FPS
Maximum FPS - Scene: Trade1920x1080, 4x AA151 FPS
Unigine Heaven
Heaven Benchmark is a DirectX 11 GPU benchmark based on advanced Unigine engine. It puts heavy load on advanced features of your video card, and supports DirectX 9, DirectX 10, DirectX 11 and OpenGL 4.0. It was the first DirectX 11 benchmark, released at the same time as the Microsoft Windows 7 launch in October, 2009.

DX111280x720, 0xAA, 4xAF, NORMAL Tessellation127.161949 FPS
DX111600x900, 0xAA, 4xAF, NORMAL Tessellation100.535942 FPS
DX111920x1080, 0xAA, 4xAF, NORMAL Tessellation77.627541 FPS
DX111280x720, 8xAA, 16xAF, NORMAL Tessellation90.089699 FPS
DX111600x900, 8xAA, 16xAF, NORMAL Tessellation67.935631 FPS
DX111920x1080, 8xAA, 16xAF, NORMAL Tessellation52.161991 FPS
Windows Experience Index
This benchmark is used by Windows to determine the capability of your computer's hardware configuration.

System Score7.8
Memory Score7.8
CPU Score7.8
Video Encoding Score7.7
Graphics Score7.9
Gaming Score7.9
Disk Score7.8
CPUSubAgg Score7.9
Dx9Sub Score6
Dx10Sub Score7.9
CineBench (based on MAXON's Cinema 4d animation software) is a real-world benchmark that evaluates your computer's CPU and GPU.

Rendering (Single CPU)R11.51.39 Points
Rendering (Multiple CPU)R11.510.26 Points
Shading (OpenGL)R11.550.10 FPS
CrystalDiskMark: Incompressible Data
CrystalDiskMark performs read/write and random read/write benchmarks on your harddrive(s). Performance with incompressible data is usually lower than with compressible data.

Incompressible Data - Sequential ReadC:339.565MB/s
Incompressible Data - Sequential WriteC:234.031MB/s
Incompressible Data - Random Read 512KBC:294.319MB/s
Incompressible Data - Random Write 512KBC:223.951MB/s
Incompressible Data - Random Read 4KB (QD=1)C:20.249MB/s[4943.5IOPS]
Incompressible Data - Random Write 4KB (QD=1)C:44.075MB/s[10760.5IOPS]
Incompressible Data - Random Read 4KB (QD=32)C:81.979MB/s[20014.5IOPS]
Incompressible Data - Random Write 4KB (QD=32)C:50.095MB/s[12230.2IOPS]
Incompressible Data - Sequential ReadD:123.799MB/s
Incompressible Data - Sequential WriteD:121.237MB/s
Incompressible Data - Random Read 512KBD:41.997MB/s
Incompressible Data - Random Write 512KBD:69.577MB/s
Incompressible Data - Random Read 4KB (QD=1)D:0.553MB/s[135.0IOPS]
Incompressible Data - Random Write 4KB (QD=1)D:0.876MB/s[213.9IOPS]
Incompressible Data - Random Read 4KB (QD=32)D:1.692MB/s[413.0IOPS]
Incompressible Data - Random Write 4KB (QD=32)D:0.855MB/s[208.7IOPS]

Read what our customers have to say about our quality control!

feedback author avatar

Theresa McGuire

From Baltimore

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 4 months ago

"My workstation is my tool. I needed a new one and could not find exactly what I was looking for until I found Puget Systems. They built me a custom computer that is high performance, silent and very cool. There is lots of room for expansion and it is beautiful inside the case. The customer service was great from help with evaluating my order to watching the building and testing process on their website. My machine was delivered safely and the packaging kept it safe. I may not need it, but Puget provides lifetime labor and tech support."
feedback author avatar

Stan Sheets

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 4 months ago

"I ordered a system with an Intel i5, Noctua NH-U125 cpu cooler, and a SSD in the Fractal Design case. It is absolutely silent. All the components are first rate. I use Linux and you just can't buy a computer with it installed from a lot of companies. Puget gives you the choice of operating systems. Also the Fractal Design case is excellent. Inside there are just no cables lying around disrupting air flow. The power supply is modular and you can route cables behind the motherboard tray. Try buying something like this from Dell. Ha! The single criticism I've read of Puget is that they are somewhat pricey. Well I totaled up the cost of all the components in my system bought from Amazon. Puget had what I consider a quite reasonable markup. If I had put it together myself, I would have had to worry about getting a bad motherboard, a bad power supply, or perhaps bad memory. Well returning these things is always a hassle. Plus, the testing they do is rigorous. Not to mention the installation of the operating system with everything updated. The bios too. When I consider the time it would have taken me to put it together plus the possibility of mistakes, the extra money put out for them to do it expertly is a no brainer. It is too easy for some companies to serve you "mystery meat" components. Take my advice and support a company who does it right."
feedback author avatar

Konstantin Baranov

From Bellevue

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 5 months ago

"Everything is good. They are ready to talk and help you make the right choice. I got couple of useful ideas despite I'm not a noob :) They have wide but not overwhelming choice of hardware. But if you're extra picky, they don't push you to buy everything from them. They didn't even ask why I don't buy a display. Assembly quality is high. I wouldn't be that patient with all the wires if I had to assemble it myself."
feedback author avatar

Nicholas Williams

From Chicago

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 7 months ago

"I wanted to take this opportunity to thank, as well as praise, Puget Systems, their sales personnel, their technicians and their management team for their professionalism, communication skills, patience and expertise in the area of providing the electronics consumer – in particular those in need of quality and tailor made personal computers – a product that the procurer can use, feel confident in and know that they had a hand in its design.

I am a small business owner who requires computer electronics that are dedicated to the work that our company does, equipment that is powerful, reliable and consistent in how it helps us run our company. We are dependent on those systems working flawlessly, require little or no downtime and devoid of the need to maintain an on premise IT professional, let alone one that we must contract for. Those issues were in the forefront of our minds after years and years of purchasing Dell equipment, peripherals and support from a once great company that has been putting out inferior and boilerplate electronic systems at inflated prices for years. Being locked into a finite warranty, poor customer service, poor communications with support, plenty of misunderstandings during consultation and requests for assistance is no fun and ultimately quite expensive in the long run.
That is why we decided to try a company that custom builds – in consult with the customer – a personal computer or system that meets the needs of the customer, avoids the bloatware and unneeded add-ons, not to mention the technical problems and breakdowns that mark the experience we have had with Dell over a period exceeding 20 years. We needed a system that utilized a variety of components, all of which were tested to be capable and reliable, combined in a cabinet of choice, not a limited choice of parameters and hardware.

Puget systems, I’m happy to say, met our needs … and then some. Without going into detail, let me say that Puget systems - in particular Wilson Chau, my salesperson – was courteous, knowledgeable, patient and understanding. He maintained communication with me, mostly through over 40 emails, over a period of weeks – answering questions, addressing some of the most mundane issues and major concerns regarding the design, components, potential expansion of the system, cost and shipping of my order. And then when we (actually I) had settled on the final proposal and design, was preparing to complete the transaction, an unanticipated problem arose – on my end – forcing me to cancel the order even after things were finalized.

Mr. Chau and Puget systems understood the occasional glitch that does occur in business, allowed me to obtain a full refund, cancel the order, but still maintain the details of the order on their site so that I might purchase same once the “glitch” was addressed. I believe that the manner in which they dealt with me during that difficult time is indicative of their professionalism and understanding of their customer’s needs.

Needless to say that after a few weeks I renewed my order – with one major change suggested by Mr. Chau – completed the transaction without fanfare, and awaited delivery of my system.

I was impressed with the information – including photos of thermal imaging, testing results as well as step by step updates on the build process – provided to me about my system. There was clear and concise information provided about shipping, tracking and delivery which, by the way, was two to three days sooner than anticipated.
Upon arrival, I discovered that the system was well packaged to avoid damage during shipping. It was easy to unpack and there were easy to understand instructions provided, along with a detailed manual accompanying the system that lays out testing parameters/results at each level of production. All cables and related hardware, including a start-up/repair disc, were included in the package.

I was even more impressed to discover just how quiet my new system is. It sports a Solid State hard drive which is so quiet that I find myself looking to see if the system is actually on. This system is fast, does not get particularly warm, and responds like no other system I have owned in the past. Physically, the system is impressive and considerably larger in actual size than what I have owned in the past from the larger computer manufacturers. But given its ability to expand with additional drives, memory and internal hardware, it is worth it. What’s more, you can see obvious care and attention to detail in the cabling, the installation of hardware and the quality of the internal components. Its like comparing a BMW or Mercedes-Benz to an Oldsmobile or Pontiac (and, no, the fact that those latter companies are no longer in business is not lost on me).

I can’t recall a time in the past when I felt so involved in the choice of components and options when making a major product investment – including purchasing a factory ordered vehicle – than I have during this experience. I am totally satisfied with every aspect of the service and product provided by Puget Systems. I would recommend them to anyone who wanted control over the design and build of a quality computer system for their personal use or business.

And, truth be told, I am now preparing to place another order with Puget Systems since our business is in the process of expanding, something that would require a quality computer system or server.

I would never purchase another Dell or similar product off the assembly line for any of my future computing needs. Custom builds from Puget Systems is the way to go!"
feedback author avatar

Brian Bastyr

From Chicago

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 7 months ago

"My old LGA 1156 motherboard died, and it was time to move to a modern system. I was able to configure a system through Puget Systems website that gave me exactly what I needed. The process was easy, and the fact that a real human being then reviewed my system was great. They made specific recommendations to fit my needs. I received the system today. It was really easy to set up and everything works great. It's really well made, with great cable management."
feedback author avatar

Jen White

From Golden CO

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 8 months ago

"This is a terrific company. They put together excellent products, their service is fantastic. The detail, follow through and communication are all very good. There is not one thing they have not done well, and Puget has exceeded my expectations at every step. A pleasure doing business with this company."
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Sam Tannenbaum

From San Antonio, TX

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 9 months ago

"I bought a Genesis to be the centerpiece of my audio and video studio about three years ago, and it has been a fabulous experience. The process of buying the computer was great; your guys counseled with me to find out precisely what I needed, and the machine has indeed been perfectly suited to my needs.

What has stood out, though, is its reliability. In the three years I've had it, it's performed flawlessly with no technical issues of any kind- and this is with more than a dozen external drives, soundboards, controllers, and devices connected at the same time, and with (literally) hundreds of different software applications, some of them very taxing computationally, being run regularly and often in concert.

This speaks to the superior planning, building, and setup of my Genesis. Sometimes, people don't understand how often computer problems are the result of poorly-matched hardware or driver software that isn't set up properly; those seem like basic things, but they're the kinds of details that yield major effects- good or bad- for the end user.

I use five different computer regularly for various kinds of work in my life, and the Puget machine is the only one I've never had any issues with, despite it being the one I push the hardest.

I recommend Puget to everyone I can, and when the time comes to build another studio machine, I know it'll be from your fine company. Thank you for being a superior option for PC power users."
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From Washington, D.C.

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 9 months ago

"Puget Systems is fantastic. I have now owned my system for a few weeks, and it works wonderfully. It's a beautiful build, and having access to the building process with their online system (you can see the steps being completed as it goes through the process) was great. I also really liked their sales staff and recommendations.

Perhaps even more importantly, their after-sale customer service is just as top-notch and fantastic as their service before and during the sale. I've emailed/called a couple of times over the past few weeks, mostly to figure out how the new machine (and Windows 10) works, and their responses are always helpful, thorough, professional, and candid -- just like when they try to sell you a machine in the first place.

Puget Systems is definitely a premier seller. You do pay extra for the service and top-notch equipment. But the value is absolutely tremendous, and worth it.

My last system was from a different computer maker, in 2006. They were very good. But Puget Systems is amazing, and has more than lived up to the wonderful reviews I've seen on Resellers and elsewhere. It was those reviews, and the overall professionalism of their web site and my interactions with sales staff, that brought me to Puget Systems in the first place.

Now, being a lucky owner of one of their systems, I'd recommend them to all."
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David Pierce

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 10 months ago

"So very pleased with my Serenity!
Big thank you to William George for helping me select the ideal setup.
And huge thanks to the team that gave this machine such attention! Thank you Oscar, JoshK, Kyle, Josh, and Jessica. Fantastic work!"
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Jeff Tarola

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 10 months ago

"Ok. Bought a Puget Spirit in 2009 with a SSD hard drive because reviews said they are fast and they are.
Used an Intel I5 and added a video card. This computer has been bullet proof. Not one problem and
still very fast. I know this because I have worked with friends computers that are later models from the
Big Box stores and I can tell mine just smokes them. Maybe it's the SSD and the high quality motherboards
etc. that Puget uses. I though I got a very fair price for a custom built desktop. I wish their laptop prices
would come down a bit as I would like to buy a new laptop from Puget. I would say if you want a custom
built computer do not hesitate with Puget Systems."

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