The quality of any company's product is dependant on proper control procedures. Our 105 point quality control system ensures that your machine receives all the attention needed to make sure you get what you paid for! See below for a list of all the checkpoints your computer must pass though:
Build / Assembly
Review build notes/Check certification
Build notes are reviewed to ensure that any special build requests are performed. Components are also checked for compatability for any certification applied to your computer.
Test the power supply for adequate voltage levels
Your power supply is tested for stable output of all voltage levels (3.3V, 5V, 12V, etc). Laptop power supplies are tested for proper output with a multimeter.
Check for post of mb/cpu/ram
Your motherboard, CPU, and memory are tested to ensure they are in working condition before we take the time to assemble the whole computer.
Verify latest approved BIOS is installed
Your BIOS is updated to the most recent stable release provided by the manufacturer and approved by Puget Systems.
Assemble the rest of the system, verify all parts and serial numbers.
Your system has finished assembly! We also double check all the parts on your order at this step, to make sure they are all correct, present and accounted for.
Check for post of fully completed system
The completed system is turned on for the first time!
Verify correct memory speed, timings and voltage
We verify that your memory is running at the correct settings for best stability and performance (sometimes the motherboard does not automatically select the right speed).
Set QFan and fan monitor settings (if applicable)
Special features are turned on to keep your system running quieter.
Set SATA controller mode
We set the SATA controller to either RAID or AHCI mode according to the drive configuration.
Set boot order
Your machine is set to boot from your primary drive first.
Disable any unnecessary onboard devices
All onboard items that are not used by your configuration are disabled (depending on your hardware configuration this may include RAID, sound, video, etc).
Verify any unsecured cabling is hot glued
All loose connectors are hot glued in place to help prevent them from being knocked loose in shipping.
All bundled items boxed and area cleaned
All manuals, CDs and accessories that came with your components are bundled and placed with the computer.
Phase 1 Testing
Verify all fans are spinning at desired RPM
All fans are confirmed to be spinning and properly controlled by any included fan controllers.
Verify front LED functionality
All front LEDs (hard drive, power) are confirmed to be properly hooked up.
Run hard drive test
Your hard drive has passed a full test by the manufacturer diagnostic tools.
Verify CPU and RAM is running at rated frequency
Your CPU has passed testing at full speed.
Run memory test
Your memory has passed testing with MemTest86
Check for proper recovery after simulated power outage
To make sure your computer recovers properly from a power outage, we simulate one! We make sure that no data corruption occurs as we run this test, though that is not possible to guarantee if you experience a power outage.
Install / Setup
Check order instructions
We check for any special instructions there may be for your order to ensure that the system is configured exactly how you want it.
Install base operating system
Your hard drive is installed with a base level install of the operating system, which is later customized to your order.
Install / update device drivers
All the most recent drivers (downloaded from the manufacturer) are loaded for your devices.
Check partition sizes
We make sure that all your hard drives are correctly partitioned, and that any special instructions about partition sizes are followed.
Synchronize time with server
Your time is synchronized with an atomic US government clock.
Install approved Windows updates
All Windows updates and service packs are applied.
Install all software and updates
All software on your invoice is installed and any applicable update packs are applied.
Update optical drive firmware (if applicable)
Your optical drive firmware is updated as applicable, to ensure best media compatibility.
Copy feedback icon to desktop
A link is placed on your desktop to leave feedback about your computer.
Run Windows Experience Index (if applicable)
Windows Experience Index gives the computer a score that is used to determine which features (such as Aero in Windows 7) should be enabled by default.
Verify purchased software loads properly (if applicable)
We run any purchased software to verify that it loads correctly.
Verify front ports (USB, firewire, eSATA, sound)
All front ports on your case are verified to be functional. In some cases, it is not possible for all ports to be active (ie, if you have a sound card with no front audio support, we cannot hook it up to the front sound port on a case).
Verify floppy drive, optical drive, card reader
All removable drives are confirmed to be included in My Computer.
Partition and format external hard drives (if applicable)
Any purchased external hard drives are configured for use out of the box, with the exception of Western Digital MyBook drives, which are required to be configured by the end user.
Optimize Windows settings for SSD (if applicable)
We optimize the operating system settings for your solid state drives using the appropriate software (i.e. Samsung Magician or Intel SSD Toolbox) and verify that the firmware version is current.
Test touchpad sensitivity (if applicable)
With laptops, we specifically test the touchpad to make sure the sensitivity is properly calibrated and free from hardware defects.
Check special notebook functions (if applicable)
At this step, we test some specific functions to laptops: 1) Wireless continues to function on battery power 2) ALL special physical hotkeys function 3) ALL function keys across numeric row function 4) Integrated accessories (ie, mic, webcam, fingerprint reader) 5) Bluetooth can pair with a device
Phase 2 Testing
Double check system specs
Your system specs are double checked for any mistakes, using an automated utility we have built that not only checks for the right parts, but that they are configured correctly.
Test standby mode and power off
We put your system into standby and back, and turn system completely off and back on, to verify normal behavior.
Test wireless connection (if applicable)
If your configuration includes wireless, we check for normal reception.
Test DVD-RW burning
If you have a DVDRW drive, we burn a short movie to a DVD to test the drive. This DVD is next used to verify DVD movie playback.
Play movie DVD
We play a movie DVD in your drive to confirm drive functionality, as well as codec installation. DVD playback software is installed if needed. Not applicable if you do not order a DVD drive.
Check for sound output
Your sound card is confirmed to output sound.
We run a combination of Prime95 and Furmark to stress your system far beyond typical loads.
We run CrystalDiskMark to benchmark the read/write speeds of all your hard drives.
CINEBENCH is a real-world cross platform test suite that evaluates your computer's performance capabilities. CINEBENCH is based on MAXON's award-winning animation software CINEMA 4D, which is used extensively by studios and production houses worldwide for 3D content creation
System Test Suite
We run a variety of tests to benchmark various aspects of your system. These benchmarks include wireless signal strength tests, Euler3d, Lame Encoding, Windows Media Encoding, and WinRar compression/extraction.
AvP: Alien vs Predator
Alien vs Predator is a first person FPS game which we use to test the performance of your system as it plays a real game. Using the built-in benchmarking utility, we run through a variety of resolutions and settings and measure the frames per second.
Unigine Heaven 4
Unigine Heaven is a game simulation which we use to test the 3d graphics performance of your system. Using the built-in benchmarking utility, we run through a variety of resolutions and settings and measure the frames per second.
Geekbench provides a comprehensive set of benchmarks engineered to quickly and accurately measure processor and memory performance.
Windows Experience Index (if applicable)
The Windows Experience Index measures the capability of your systems (Available on Vista/Windows 7 only)
Upload benchmarks and temperature logs
All the benchmarks taken during the phase 2 testing process are recorded on our server, providing you with benchmark scores, and providing us with statistical information that will help us assist future customers. We also upload our temperature logs, giving you a baseline you can compare to after you receive the system.
Review build log
We review the entire build log for your machine.
Verify condition of chassis
We give the system a physical inspection to ensure there are no scratches / blemishes.
Verify the Puget order number label is correct.
We make sure that the serial number we label on your system is correct.
Check BIOS settings / OC profile
We double check all Bios settings to ensure build performance, and verify that settings are saved for future use.
Verify all parts are present and installed correctly
We re-check the computer to make sure everything is present and installed.
Verify documented license keys match physical copies (if applicable)
We re-check that documented and installed software license keys match with the physical copies packaged with your system.
Ensure rear IO shield is properly mounted (if applicable)
When installing a motherboard, the rear IO shield can sometimes seat improperly. We check to make sure it is correct.
Verify fan orientations
We review your system fan orientation, and make any corrections that might be necessary to implement an optimal cooling strategy.
Check for loose or missing screws
We give another check to your screws, to make sure they're all secure. Looks can be deceiving, so we check manually.
Ensure all items are secure (esp. heavy components)
To make sure the computer is prepared for shipping, we double-check the solidity of the items inside, especially the heaver ones like video cards or CPU heatsinks.
Check hot glue for neatness (if applicable)
We use hot glue to secure certain items -- at this step, we make sure it is tidy and not over-applied.
Check any high risk heatsink mountings (if applicable)
We check any heatsinks that are large enough to risk being seated improperly, to make sure they are both secure, and make good contact with the chip they are cooling.
Verify all PCI cards are seated in their slots evenly (if applicable)
We make sure your PCI cards are square in their slots. Uneven seating could be due to a partially unseated card, or even an out-of-square chassis.
Ensure machine is built to customer expectations
We look at all notes put on the order by your sales rep, and make sure the machine is built with your requirements in mind. This might mean tuning the fans (if you emphasized you wanted it quiet), checking drive placements, etc.
Check certification and case modifications.
We double check to make sure your Puget certified system has all case mods that apply to your certification, and verify all branding has been applied to the case.
Make sure all accessories are present
Many of your components come with accessories, manuals, CD, or adapters. We make sure they're all present.
Double check partitioning and/or multiple OS instructions.
We review any provided instructions regarding partitioning and multiple OS installs, to make sure the machine is set up per your instructions.
Check user / computer names
We will make sure the username and computer name are both correct. By default, the username will be the customer's first name, and the computer name will be "Puget" followed by your the order number.
Record wattage draw under idle and load
We record the wattage draw of your system under idle and load, and check that against your power supply to make sure it is appropriate.
Run machine load test, and investigate for hot spots
Not all hot spots have temperature sensors. We run your computer under full load, and use a thermal probe to make sure there are no hot spots that aren't logged.
Take idle/load thermal images (if applicable)
We use our thermal camera to take pictures of the system at idle and under load to check for any unexpected hotspots.
Test any ports not tested during production
Any ports that are not already tested in the course of the build or installation of your machine are tested at this step.
Test as thoroughly as possible any special cards (if applicable)
Some non-standard or special order cards do not have standard tests during our install process. Those cards are manually tested.
Test secondary video outputs
We verify that all video outputs are functioning correctly. If your machine has SLI, we specifically have to take it out of SLI to test the output ports on the secondary video card.
Verify high quality sound output
We double check your audio output for clarity, stereo panning, 5.1 surround sound panning, and volume. We test both analog and digital output.
Verify functionality of alternate networking adapters (if applicable)
Since our install process only uses one network adapter, we now test all other adapters (some computers have two LAN ports), including KillerNIC cards and wireless.
Check for any recent known issues
We keep detailed logs of failure rates of all our components. Anything with recent known issues is carefully checked to make sure the issue is not present.
Verify standby functionality
We check for standby functionality one more time -- as we have found it to be quite problematic with certain configurations.
Verify proper post and boot-up with USB device attached
Some computers do not boot up properly when there is a USB device (ie, a USB thumb drive) attached. We make sure this is not an issue.
Review temperature logs for proper levels
We review the temperature logs taken during your system benchmarking, and identify anything unusual.
Compare benchmarks to expected results
To make sure your computer performs as expected, we check your benchmarks against those of similar machines.
Review the windows event log
We review the windows event log for any errors we do not expect (some errors are normal, specifically before all drivers are installed).
Verify all updates are applied
We make sure OS updates and anti-virus show all current updates installed.
Verify proper responsiveness from the OS
We verify proper responsiveness from the OS (start menu, control panel, application loading).
Verify proper laptop battery drain rate (if applicable)
We make sure your laptop battery is performing as expected.
Verify proper out of box experience
We reboot your computer one last time and make sure your first experience is as we would like it.
Record approximate bootup time
As the machine reboots, we record the boot time, so we have a number to compare to later if you have any problems.
Record any additional testing performed (if applicable)
If we performed any other tests, we record them for our benefit and yours.
Defragment all platter drives
We defragment all traditional/platter hard drives. Defrag is not run on solid-state disks.
Clean up installation
We perform one final clean-up of your installation, so Windows is clean and ready to use!
Cap secondary video outputs (if applicable)
If your system is configured with a discrete video card, we cover the onboard video ports to prevent mistakenly connecting to these secondary outputs.
Packing / Shipping
Create Restore media (if applicable)
We include System Restore media with all Windows machines.
Take BIOS screenshots (if applicable)
We take screenshots of each page of the BIOS settings. Does not apply to laptops.
Affix COA to chassis (if applicable)
Your Windows COA is attached to your case.
Take pictures of the system
We take pictures of each system before we ship.
Verify power cord is present
We double check to make sure you have a power cord!
Include invoice and packet
A full packet of information, including registration information, contact information, and benchmark information is printed. Also, an invoice and business card packet is included.
Verify Tools disk is included with system
We include a Tools disk to assist in the diagnosis of any problem the system may have in the future
Clean any smudges from the chassis
Since the computer has been handled, we ensure it is clean as a last step before boxing it up.
Check that all peripherals are present
We double check that all peripherals are included with your system
Check latest shipping/Internal notes
We look at all notes put on the order by your sales rep, and make sure the machine is built and shipped with your requirements in mind. This might mean adjusting shipping methods at the last minute as requested by your sales represenitive.
Create shipping tag and attach to box
Your order number is placed into our shipping system, and a tag is generated and placed on your boxes to prevent the possibility of mixup before your boxes receive a shipping label.
Include a packing slip (if applicable)
A packing slip is added to the outside of boxes on all requested and purchase orders.
Install Instapak (if applicable)
If we are concerned about the possibility of shipping damage, we will install special foam packing inside the case to help hold the components in place.
|Note: The temperatures shown above were recorded during the benchmark process, when the temperatures are the highest. They are taken directly from the hardware sensors, which means that differences in calibration may lead to inaccuracy in the readings relative to each other. This graph is intended to show you the normal readings of your hardware temperatures, so you have a baseline to compare to when you receive your computer. Remember that a difference in ambient temperature will have an effect on the temperature of all your components.|
BurnInTest performs a massive amount of operations on your computer simultaneously. Each operation is tested for the expected result. This not only thoroughly exercises the hardware in a PC in a short period of time, but it brings any intermittent or hidden problems to the surface.
We run various tests not covered by Performance Test to benchmark various aspects of your computer.
Dirt 2 is a racing game which we use to test the performance of your system as it plays a real game. We run through several tracks in predetermined routes, and measure the frames per second.
X3: Terran Conflict
X3: Terran Conflict is a space simulator and RPG game, which we use to test the performance of your system as it plays a real game. We run through several levels in predetermined routes, and measure the frames per second.
Heaven Benchmark is a DirectX 11 GPU benchmark based on advanced Unigine engine. It puts heavy load on advanced features of your video card, and supports DirectX 9, DirectX 10, DirectX 11 and OpenGL 4.0. It was the first DirectX 11 benchmark, released at the same time as the Microsoft Windows 7 launch in October, 2009.
Windows Experience Index
This benchmark is used by Windows to determine the capability of your computer's hardware configuration.
CineBench (based on MAXON's Cinema 4d animation software) is a real-world benchmark that evaluates your computer's CPU and GPU.
CrystalDiskMark: Incompressible Data
CrystalDiskMark performs read/write and random read/write benchmarks on your harddrive(s). Performance with incompressible data is usually lower than with compressible data.
Read what our customers have to say about our quality control!
Sam Tannenbaum [Send Email]From San Antonio, TX
4 weeks ago
"I bought a Genesis to be the centerpiece of my audio and video studio about three years ago, and it has been a fabulous experience. The process of buying the computer was great; your guys counseled with me to find out precisely what I needed, and the machine has indeed been perfectly suited to my needs.
What has stood out, though, is its reliability. In the three years I've had it, it's performed flawlessly with no technical issues of any kind- and this is with more than a dozen external drives, soundboards, controllers, and devices connected at the same time, and with (literally) hundreds of different software applications, some of them very taxing computationally, being run regularly and often in concert.
This speaks to the superior planning, building, and setup of my Genesis. Sometimes, people don't understand how often computer problems are the result of poorly-matched hardware or driver software that isn't set up properly; those seem like basic things, but they're the kinds of details that yield major effects- good or bad- for the end user.
I use five different computer regularly for various kinds of work in my life, and the Puget machine is the only one I've never had any issues with, despite it being the one I push the hardest.
I recommend Puget to everyone I can, and when the time comes to build another studio machine, I know it'll be from your fine company. Thank you for being a superior option for PC power users."
SteveFrom Washington, D.C.
a month ago
"Puget Systems is fantastic. I have now owned my system for a few weeks, and it works wonderfully. It's a beautiful build, and having access to the building process with their online system (you can see the steps being completed as it goes through the process) was great. I also really liked their sales staff and recommendations.
Perhaps even more importantly, their after-sale customer service is just as top-notch and fantastic as their service before and during the sale. I've emailed/called a couple of times over the past few weeks, mostly to figure out how the new machine (and Windows 10) works, and their responses are always helpful, thorough, professional, and candid -- just like when they try to sell you a machine in the first place.
Puget Systems is definitely a premier seller. You do pay extra for the service and top-notch equipment. But the value is absolutely tremendous, and worth it.
My last system was from a different computer maker, in 2006. They were very good. But Puget Systems is amazing, and has more than lived up to the wonderful reviews I've seen on Resellers and elsewhere. It was those reviews, and the overall professionalism of their web site and my interactions with sales staff, that brought me to Puget Systems in the first place.
Now, being a lucky owner of one of their systems, I'd recommend them to all."
David Pierce [Send Email]
2 months ago
"So very pleased with my Serenity!
Big thank you to William George for helping me select the ideal setup.
And huge thanks to the team that gave this machine such attention! Thank you Oscar, JoshK, Kyle, Josh, and Jessica. Fantastic work!"
2 months ago
"Ok. Bought a Puget Spirit in 2009 with a SSD hard drive because reviews said they are fast and they are.
Used an Intel I5 and added a video card. This computer has been bullet proof. Not one problem and
still very fast. I know this because I have worked with friends computers that are later models from the
Big Box stores and I can tell mine just smokes them. Maybe it's the SSD and the high quality motherboards
etc. that Puget uses. I though I got a very fair price for a custom built desktop. I wish their laptop prices
would come down a bit as I would like to buy a new laptop from Puget. I would say if you want a custom
built computer do not hesitate with Puget Systems."
Devin DobrowolskiFrom Cambridge, MA
3 months ago
"Amazing customer service and quality workmanship. Everyone I spoke to was very helpful and worked with me to get the right build for my computing needs. I would recommend them to anyone who needs a serious pc or laptop for media or architectural design work."
Mike Sando [Send Email]
3 months ago
"Great company. Great computers. I've been a customer since 2007 and have bought three machines from them (a laptop in 2007, a desktop in 2009 and a laptop for my wife in 2012). Still have all three. We use the 2009 and 2012 machines daily. The 2009 desktop is the one I still use for work every day, and it is fantastic six years later. It's great to know this company is doing so well. I won't buy a computer anywhere else. https://twitter.com/SandoESPN/status/639937794949840896"
Scott Ward [Send Email]From Mid Atlantic
8 months ago
"Puget computers are over the top from ordering to delivery. This is the second system onsite. System is quite and fast. Order was delayed during testing stage due to components not preforming up to the high stands of Puget Computers. These are not your box store computers the price of the system was the bridge I had to cross. This is a business tool that is needed to last some time. For now I believe in the Puget team to be apart of the tool belt. Superior product; Superior Customer Service; Superior Team"
OS, California [Send Email]
2 years ago
"I have purchased and built many computers through the years. This time when I started looking to buy a new computer, I was again thinking of building it myself. My extensive search on the Internet gave many options for purchasing parts and/or having it customized or custom built.
I am "allergic" to noise, and wanted a computer that was as SILENT as possible and with top notch PERFORMANCE. My search led me to Puget Systems, a company I had never heard about before. So I did my due diligence and researched the company. I found loads of comments and reviews about the company, and close to 100% of them were bragging about how good this company is!!!
I started to "configure" my computer on their site, saved it so I could go back to it and make changes, which I did during several weeks, to make sure I got the configuration I needed.
During this process, I received a prompt email from Wilson Chau at Puget Systems, offering his assistance in reviewing my configuration and answering any questions I may have.
I had some concerns, and Wilson immediately replied and took care of all issues I brought up.
I sent him an email late at night one day - and within minutes, I had his reply.
Then I sent him an email very early morning next day - and again he replied within minutes. This guy never sleeps, LOL.
After placing the final order, I could literally watch online as the computer was built, the progress, who was working on it, and when it was done. Very cool!
The computer arrived exactly as scheduled, and the first thing I noticed, was the incredible thorough packaging. Absolutely top notch care!
The second thing I noticed after opening the computer and looking inside, was how incredible well put together and organized everything was, how nicely the cables were organized, how thoughtful the sound dampening material was applied etc. etc. There were nothing I could point to - that could have been done better or nicer!
Top notch assembly!
Today I am the happy owner of a brand new Serenity Mini, with Intel Core i7-4770k and Samsung 840 Pro SSD.
The computer is very fast, and it is absolutely quiet!
I sit next to it, but I cannot hear it running!
I will recommend Puget Systems to ANYONE looking to buy a new computer.
When you buy QUALITY - you will never regret, and you can enjoy for as long as you have your machine.
Thanks to all the people at Puget Systems - who built and handled my computer!
John Cadotte [Send Email]From St. Ignace, MI
2 years ago
"I had been looking to build a custom gaming PC for quite a while and had been all around the web looking at different manufacturers, I stumbled onto Puget System's mainpage as a direct link from logicalincrements.com. It looked underwhelming at first but I figured I would give it a go and see what kind of configuration I could come up with. After setting my original config I selected the option for review by a professional, expecting the usual no response or useless "its up to you" reply. By the time I woke up the next day ( I originally sent the request at 5am) I had a detailed response from Will outlining the positives and negatives of different choices and an open offer to e-mail him with further questions. What sold me was that he actually steered me out of useless frills and into choices that would add to the stability and/or performance of my system, he stayed away from pointless upsells and helped me build a really solid PC that would do all I needed it to do and then some. That experience sold me 100% on Puget as MY custom builder, and the only builder I would recommend to anyone.
It only got better from there, after I finalized my order and it was prepping for assembly I noticed the meticulous work their staff puts into every facet of production. Oscar did what I would call the finest wiring job I have EVER seen, and as an avid PC gamer I have seen some excellent custom PC work. The wiring looked artistic in a way, his pride in what he does shows and I hope next time I buy from Puget (and I will) he will be the one wiring my rig. After Oscar assembled it, Kyle did a great job trying to break it and probably put more stress on my system than I ever will, every part was meticulously strained and benchmarked. Every member of the service and production staff is top notch IMO.
No corners are cut by Puget, their quality and pride in both service and product show. I can't see myself buying from another company as long as Puget is building rigs for gamers like me."
Michael Maghinay [Send Email]From New Orleans, La
2 years ago
"I recently had puget systems assemble a Home Theater PC for me. My decision to go with Puget was made easier once I learned more about the company the the steps they take to make sure that EVERY system they build is custom to the clients request/needs. I found this this out through searching for information about this company first before doing business with them and viewing videos on their system assembly process. I then proceeded to setup a custom HTPC build and immediately got a follow up email about the my specified build from one of their sales associate. I was actually pretty baffled that the sales associate told me to downsize some components as it was not needed for my specific use of the HTPC and that I could get great results with their recommended build and SAVE MONEY! This is not something that you usually see in Sales, and It proved even further to me that this was the company I was going to do current business with and even Future business with. They are very meticulous with their build process and I witnessed that on my build at the quality control portion of the build where a component(USB port) was not functioning and the Started the build over again. Thats awesome attention to detail!!! I am very pleased with how much this company has focused on providing great customer service. Thanks Puget, Keep up the great work."
Read all customer testimonials.