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Brett Nordquist (Customer Happiness Engineer)

The Tarantula Hawk

Written on December 10, 2017 by Brett Nordquist

"My report is on the tarantula hawk. Can you read it and look for mistakes?" My son handed me a sheet of well-worn paper with thick lines and plenty of space for a fourth grader to write. I took a red marker in hand and began reading about the tarantula hunting wasp.


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Brett Nordquist (Customer Happiness Engineer)

The Last 5 Percent

Written on October 20, 2017 by Brett Nordquist

Have you ever gone to an upscale restaurant on a special occasion? The hostess greets you immediately, and your table is ready. Your server is friendly and attentive, and the meal itself is everything you hoped it would be. Your table location, the lighting and the ambiance are perfect. Your server brings the check to your table and says,



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Wilson Chau (Customer Service Lead)

Keeping Up To Date

Written on October 11, 2017 by Wilson Chau

One comment I hear often when talking to a client is, "I used to keep up to date with technology, but it's been a while now, and I'm out of touch with the latest trends." I can certainly understand why.



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Brett Nordquist (Customer Happiness Engineer)

Great Service from an Unlikely Source

Written on September 22, 2017 by Brett Nordquist

Sometimes you find excellent customer service in the most unlikely places. That's what I'd like to tell you about today. Just over four years ago, I left the state of Washington for the desert of southern Utah. In addition to trading the mild Seattle climate for the scorching summers of Utah, I was now on the hook to pay state income tax. Washington finds a way to get their pound of flesh through higher sales and property taxes, but completing my end-of-year accounting was easier in Washington because all I had to worry about was Federal taxes.


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Wilson Chau (Customer Service Lead)

Family Photo Storage Options

Written on August 28, 2017 by Wilson Chau

I'm not a professional photographer and neither is my wife. Heck, we're not even amateur photographers either. I'd say we're more social photographers. Beyond the occasional spur of the moment, all our pictures are from special occasions like our kid's birth, vacations, birthday parties, etc. I'd imagine many of you are similar. We've amassed thousand of photos throughout the years, and our current method of backing those up is burning them to a DVD. There has to be a better way.



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Brett Nordquist (Customer Happiness Engineer)

The Best Service for Sharing Large Files

Written on July 14, 2017 by Brett Nordquist

Over the past few years, customers have asked us to recommend a service for sharing large files. In the past I've recommended Dropbox to those sending files under 2GB. But what if you need to send a really large file, say a 50GB file? And what if you need to send that 50GB file to five people in different locations?



Read this article at https://www.pugetsystems.com/guides/980
Wilson Chau (Customer Service Lead)

Have a problem? Don't Wait!

Written on July 7, 2017 by Wilson Chau

I was recently having some issues with my cable internet and TV. At first, the cable box would periodically freeze and we'd be unable to change the channel. About the same time, the internet would cut out as well too. At first, it was only happening a couple of times a week. Eventually, it started happening a couple times a day.



Read this article at https://www.pugetsystems.com/guides/946
Jon Bach (President)

On Culture and Unspoken Rules

Written on May 9, 2017 by Jon Bach

We believe that computers should be a pleasure to purchase and own. They should get your work done, and not be a hindrance. How do we keep that experience mission as we grow?



Read this article at https://www.pugetsystems.com/guides/863
Alicia Menson (Administrative Assistant)

Puget Systems 4th Quarter Newsletter

Written on December 28, 2016 by Alicia Menson

Welcome to Puget Systems first quarterly newsletter! We want to share with you the new and exciting things that are happening with us.



Read this article at https://www.pugetsystems.com/guides/869
Wilson Chau (Customer Service Lead)

Update Woes!

Written on December 7, 2016 by Wilson Chau

I had a client who recently contacted me over the weekend in a bit of a panic because he had just upgraded to the latest Adobe Premiere CC 2017 and that caused him some grief.



Read this article at https://www.pugetsystems.com/guides/827
Brett Nordquist (Customer Happiness Engineer)

Loyalty

Written on August 5, 2016 by Brett Nordquist

About six months ago, a new grocery store opened a few blocks from my home. On my first visit, I was handed a loyalty card and told to attach it to my key-chain, which I did without much thought. The checker explained that rewards would automatically appear on my card depending on how much I spent at the store. She also mentioned that using my loyalty card would give me a discount at their gas station.



Read this article at https://www.pugetsystems.com/guides/817
Alicia Menson (Administrative Assistant)

Selling on Amazon

Written on June 28, 2016 by Alicia Menson

This article gives you a little insight of the process we had to go through to sell our products on Amazon-GPU Braces, TK1 Kits and TX1 Kits.



Read this article at https://www.pugetsystems.com/guides/813
 (Customer Service Lead)

Let us know!

Written on June 22, 2016 by

As a small business company, we value the the personalized touch we offer to our clients. Our goal is to ensure the client gets a great purchasing experience and that the system is tailored to their needs. We try our best to be as thorough as possible when discussing a system quote with a client and ensure we've addressed any questions, concerns, or requirements they have.



Read this article at https://www.pugetsystems.com/guides/799
Samyntha Hubbard (Customer Support Lead)

A word from a Support Technician at Puget Systems

Written on May 10, 2016 by Samyntha Hubbard

Although our hope is that you will never have to call in to Support for assistance (we hope our machines operate at optimal performance out of the box and for many years without any hiccups) we realize that from time-to-time, you will need to reach out to us. Whether it is assistance with setting up or troubleshooting an issue with a newly purchased system or working to resolve issues with a system that has seen its share of years, we are more than happy to hear from you.



Read this article at https://www.pugetsystems.com/guides/792
 (Customer Service Lead)

It's the Personal Touch

Written on April 22, 2016 by

Puget Systems is growing and as we continue to add more staff and infrastructure, we never want to be so large that we forget what makes us a great company. It's the relationship we have with our clients. The personal touch we deliver time and time again. The experience we provide when you purchase a system from us that makes you always want to come back to us for all your computer needs.



Read this article at https://www.pugetsystems.com/guides/788
Alicia Menson (Administrative Assistant)

Working at Puget is Worth It

Written on April 5, 2016 by Alicia Menson

Hi. My name is Alicia and I am one of the newer employees here at Puget. I am the administrative assistant and the first person people see when they enter our office or speak to over the phone.



Read this article at https://www.pugetsystems.com/guides/779
Jeff Q. Stubbers (Mr. Customer Service)

When will my system arrive?

Written on March 18, 2016 by Jeff Q. Stubbers

Explanation of delivery days.



Read this article at https://www.pugetsystems.com/guides/774
Christopher Lee Crader (Customer Support)

Having an Opinion

Written on March 8, 2016 by

What does it take to provide good customer service? Among other things, it's having an informed opinion, and actually expressing that to a customer.



Read this article at https://www.pugetsystems.com/guides/724
Wilson Chau (Customer Service Lead)

How We Sell Computers at Puget Systems

Written on October 26, 2015 by Wilson Chau

One of the things I love about my job is being able to talk to clients and finding out something interesting about them and their computer needs. The conversation will often involve the merits of purchasing the computer from Puget System which I've discussed before in the past. However, a few recent conversations I've had involved why the client chose to purchase a system from us which I found quite fascinating because they weren't just comparing us to big box retailers, but other PC boutique shop.



Read this article at https://www.pugetsystems.com/guides/704
Eric Brown (Solutions Program Manager)

Introduction to Account Management

Written on August 13, 2015 by Eric Brown

In the past year, we have been slowly expanding upon the service we provide here at Puget Systems for our rapidly growing business and government customers. Introducing: Account Management. This new service is designed to give your company an inside man here at Puget Systems and a single point of contact for any need your company might have when working with us.



Read this article at https://www.pugetsystems.com/guides/515
Richard A. Millard (Office Manager)

Speaking G(r)eek

Written on November 1, 2013 by

I've seen it happen a hundred times. I'll be having a great conversation with a customer about computer needs, what the computer is currently used for, and what it might be used for in the future - but as soon as I ask something like "What type of wireless network compatibility do you need this laptop to support?", everything screeches to a halt. I might as well be speaking Greek.



Read this article at https://www.pugetsystems.com/guides/469
Jon Bach (President)

A Small Business at Heart

Written on May 10, 2013 by Jon Bach

There are many types of small business out there. Some are working to grow their brand with the goal of being acquired. Others are on a conquest to grow to be one of the next Fortune 500 companies. Puget Systems is neither of these types.



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Brett Nordquist (Customer Happiness Engineer)

Small Town Service

Written on April 30, 2013 by Brett Nordquist

I recently moved my family from Washington State to the southern Utah. I made the nearly 1200 mile journey in a rented moving truck. When I stopped to fill up the truck with diesel fuel, I often had to speak with someone at the station to either unlock the pump or approve a debit card transaction over a certain dollar amount.



Read this article at https://www.pugetsystems.com/guides/460
Wilson Chau (Customer Service Lead)

Why Buy From Puget Systems?

Written on March 29, 2013 by Wilson Chau

As one of the sales reps here at Puget Systems, I often get questions from clients who ask "Why should I buy from Puget when Company XYZ can build me the same system for less?" It's a fair question and one that should be asked. After all, it's your money and it's a lot of money, so you have to do what is best.



Read this article at https://www.pugetsystems.com/guides/432
Brett Nordquist (Customer Happiness Engineer)

One Customer At A Time

Written on March 1, 2012 by Brett Nordquist

Last summer I took my car to the local self-service car wash and was surprised when a man approached me as I toweled off my car. Dressed in cowboy boots and accompanying hat, he introduced himself as the new owner of the car wash.

He explained that the previous owner had provided very little in regards to whom his customers were, so he decided to spend his days meeting them face to face.

After we chatted for a few minutes, he extended his arm to shake my hand and thanked me for visiting his business. This is not something I'm accustomed to. If the vacuums aren't clogged and there's plenty of foaming soap on the brushes, I'm generally satisfied.