Brett Nordquist (Customer Happiness Engineer)

Buried by Storage Options

Written on April 28, 2017 by Brett Nordquist

It's 10 PM on a school night, and I know where my kids are, but not my files. It all started when the post office delivered a manila envelope, sealed with enough packing tape to wrap a small country. That was the first clue that my father was the sender.



Wilson Chau (Customer Service Lead)

Thunderbolt with PCs

Written on April 9, 2017 by Wilson Chau

We have recently an influx of Mac users wanting to migrate to PC but they generally have a few concerns. The first is having to learn Windows. The other is having Thunderbolt support. Let's see how we address those issues.



Brett Nordquist (Customer Happiness Engineer)

I Got Schooled by a Group of 7th Graders

Written on February 17, 2017 by Brett Nordquist

If you're feeling overconfident in your public speaking skills, step into a class full of 7th graders. They are a tough crowd. That's what I did last week when my daughter's "Career & Technology" teacher asked me speak to her class about my work in technology. I prepared a 15-minute presentation that covered my years at Microsoft, a couple of startups, and positions at Puget Systems.



Brett Nordquist (Customer Happiness Engineer)

Bring On The New Year

Written on January 20, 2017 by Brett Nordquist

The start to a new year is a good time to review your PC. Last weekend I pulled out my desktop PC and performed the following:



Brett Nordquist (Customer Happiness Engineer)

Reducing Distractions

Written on December 20, 2016 by Brett Nordquist

A few years ago, the owner of Puget Systems told me about a product that had helped him focus on his work. I'd been feeling less productive and more distracted when trying to work, so I decided to install the application he recommended which is called Rescue Time. I installed the free version, and let it do its thing in the background.



Brett Nordquist (Customer Happiness Engineer)

My 5 Favorite Products of 2016

Written on December 9, 2016 by Brett Nordquist

With 2016 coming to end, I thought it would be interesting to look back at some of my favorite products of the last year. I prefer products that seamlessly blend into my life. That means they shouldn't require a lot of updates or ask me to change my behavior very much in order to enjoy them. With that in mind, here are five of my favorite products of 2016:



Brett Nordquist (Customer Happiness Engineer)

Backup Your Critical Data in 5 Minutes

Written on October 28, 2016 by Brett Nordquist

At least once a year, I take a call from a friend or family member who is despondent because they've lost pictures or video or other critical data stored on their computer. Sometimes they accidentally delete a file or a directly. Or worse, a hard drive dies, taking all their data to the grave. I listen and try to have empathy. I really do, yet I can usually predict the answer to the question I'll ask next: "Did you have a backup of your files?" It's probably a good thing they are explaining their situation to me over the phone when they tell me, no, they did not have a backup.



Wilson Chau (Customer Service Lead)

A Weekend of VR Gaming

Written on October 5, 2016 by Wilson Chau

Since I work for Puget Systems and have access to some cool stuff, I had been "demo-ing" the new HTC Vive and Oculus Rift at work. Remember the Nintendo Wii and how it revolutionized gaming at the time? I was one of those that got up early in the morning and stayed in line for hours to get my hand on one. It ended up being one of the best purchases I made because I kept playing with that console for quite some time. I had the same feelings toward the HTC Vive with its controllers and room scale play. However, plopping down $800 for the Vive is a lot more than $250 (at the time) for the Wii. I had to make sure. So, I borrowed the HTC Vive for an extended weekend to see. I wanted to find out whether it was just "newphoria" as well as how my wife and kids would like it. The results were quite interesting.



Brett Nordquist (Customer Happiness Engineer)

Let the Music Play

Written on September 30, 2016 by Brett Nordquist

While cleaning my garage this summer, I came across what remained of my music collection: about of 300 CDs consisting of jazz and classic rock. It's been three years since they'd seen the light of day, so I decided to donate them to a local thrift store. What was worth thousands of dollars me to a few years ago, was worth less than a tax write off today.


Posted in Technology | 1 Comment

William George (Puget Labs)

Time for William to learn Linux

Written on September 14, 2016 by William George

I'm going to diversify my operating system portfolio, integrating the leading open source project into my existing range of Microsoft options. (Did I nail that financial analogy or what?)



William George (Puget Labs)

Podcast - William on Photo Taco

Written on August 23, 2016 by William George

William was recently a guest on the Photo Taco podcast, hosted by Jeff Harmon. You can listen to the podcast on the Improve Photography website, with William's interview starting at about 13 minutes in.



Brett Nordquist (Customer Happiness Engineer)

Everyone is a Creator

Written on July 10, 2016 by Brett Nordquist

My 12-year old daughter recently returned from a weeklong trip to Boston. Her friend invited her to join their family as they visited various sights around this historic city. They visited an aquarium, several museums and threw tea in Boston Harbor. Her favorite stop was a tour around Old Salem that concluded with a visit to the Salem Witch Museum. Before she returned home, she purchased a number of trinkets for her siblings that included a mini Declaration of Independence she set aside for her old sister.



Richard Falk (Customer Support)

Confusion Regarding Product Specifications -Part One

Written on June 30, 2016 by

Today I am discussing product specifications, and if they can truly be trusted. In Part One, I will be covering Hard Drives and CPUs.



Christopher Lee Crader (Customer Support)

ASUS Live Update Utility and Broken Security

Written on June 5, 2016 by Christopher Lee Crader

The ASUS LiveUpdate utility has been found to have a security flaw. It allows remote HTTP requests to push updates. How does this impact Puget computers that use ASUS motherboards?



Richard Falk (Customer Support)

EVGA GTX 1080 Trade-In Offer

Written on June 3, 2016 by

If you have you purchased a new computer with an EVGA GTX graphics card within that last 90 days and want to upgrade to a new Pascal GPU, EVGA has a program to allow you to trade in your existing card and upgrade to a better or newer model.



Samyntha Hubbard (Customer Support Lead)

A word from a Support Technician at Puget Systems

Written on May 10, 2016 by Samyntha Hubbard

Although our hope is that you will never have to call in to Support for assistance (we hope our machines operate at optimal performance out of the box and for many years without any hiccups) we realize that from time-to-time, you will need to reach out to us. Whether it is assistance with setting up or troubleshooting an issue with a newly purchased system or working to resolve issues with a system that has seen its share of years, we are more than happy to hear from you.



William George (Puget Labs)

GeForce GTX 1080 & 1070 Frequently Asked Questions

Written on May 10, 2016 by William George

NVIDIA's announcement of the GeForce GTX 1080 and 1070 video cards has a lot of folks excited, and I've responded to several questions over the last few days regarding these cards. In an effort to help a wider audience who probably have similar questions, I've put together a summary of what we know at this point about these upcoming graphics cards.



William George (Puget Labs)

NVIDIA ShadowPlay - GPU Accelerated Recording and Streaming

Written on March 29, 2016 by William George

A brief overview of software from NVIDIA to record or live-stream games (or other content), using a GeForce graphics card to handle the video encoding in real time with minimal impact on performance.



William George (Puget Labs)

Upgrading to Gigabit Fiber Internet

Written on February 26, 2016 by William George

I recently upgraded my home internet connection, and I now officially have the fastest internet of anyone here at Puget Systems - even faster, technically, that our connection at the office. What did I get, you ask? CenturyLink 1 Gigabit Fiber Internet. Here is my account of how installation went, and my experiences with it so far.



Richard Falk (Customer Support)

Microsofts Windows 10 Push

Written on February 5, 2016 by

As many of you have noticed, Microsoft has been pushing really hard to get people to upgrade to it's latest operating system. This is a blog post I wrote to present my take on why they are trying so hard.



Brett Nordquist (Customer Happiness Engineer)

What I Wish I Had Known Part 2

Written on December 29, 2015 by Brett Nordquist

A little over a year ago, I wrote an article titled, "What I Wish I Had Known" that included specific feedback customers shared with me shortly after taking delivery of a new Puget Systems computer. Since that time I've talked to hundreds, if not thousands of customers, who have passed along more feedback that might be valuable to those who are configuring or considering a new computer. With that in mind, here are a few more items our customers would change, if they could go back in time:



William George (Puget Labs)

Windows Backup Options

Written on November 23, 2015 by William George

Backing up your computer is very important. This post covers the various types of backups you can do on a Windows-based PC, with a few specific examples of related software and services.



William George (Puget Labs)

Please, please, please - backup your data!

Written on November 13, 2015 by William George

One of the most painful things to hear about from a customer is lost data. Whether it is hours or days of lost work for a business, irreplaceable family photos, or important financial records - data loss hurts. And it can be caused by many things: viruses / malware, file system corruption, physical drive failure, theft, fire, flood... the list goes on. Unfortunately some people don't think about this till it is too late, so I am here with a public safety announcement: Please, please, please - backup your data!



William George (Puget Labs)

Product Announcement - New Traverse Mobile Workstation

Written on November 1, 2015 by William George

Over the years I have worked here, our laptop line has changed a lot. We've had massive gaming-oriented models with 19-inch screens, tiny 12-inch models for the ultra-portable market, and everything in-between. We even had a touchscreen model for a while, since lots of people asked about that tech... and then it sold only a handful of units. We have just launched another update to our laptops, though, and I wanted to talk for a moment about our direction and goals.



Jon Bach (President)

If Processors Were Cars

Written on August 8, 2015 by Jon Bach

Around Puget Systems, I think it is pretty common knowledge that I can't turn down a good comparison between PCs and automobiles. I talk about car branding, car service, car problems...I make a lot of analogies. I think it is because I appreciate cars, but I am definitely not an expert in that field. Making car analogies helps me see the PC industry from the outside...from the customer perspective.