Windows 8 has been out for about a year and a half now, and it is common knowledge that Microsoft’s newest operating system has received mixed reactions. The new start screen (I still have to stop myself from calling it Metro!) is a jolting departure from the user interface that Windows users have been accustomed to using since 1995. One unique thing we do here at Puget Systems, is we reach out to nearly all of our customers after they have had a chance to use their new PC. We ask them how it is working for them, and what we could have done better. We learn a LOT. So, what do our customers have to say about Windows 8, and what is Puget Systems doing to respond?