Many users are currently experiencing a WHEA_UNCORRECTABLE_ERROR (BSOD) when using Adobe products on the x299 platform with Skylake-X processors.
Gigabyte x299 Aurus – BIOS v. F7m
Skylake-X Intel Core i7 7820X
Our current solution is below along with clarification as to why this works.
Please follow these steps and let us know if you have any trouble/questions along the way, we are here to help.
1. Please restart the computer and enter the BIOS using the F2 key on the keyboard – start repeatedly pressing/releasing F2 after you hear the POST beep
2. Using the keyboard arrow keys, under the "M.I.T." tab navigate to "Advanced Voltage Settings" and hit enter
3. Navigate to "CPU Core Voltage Control" and hit enter
4. Highlight "Internal CPU Vcore" then use the +/- keys to adjust settings
– Internal CPU Vcore: 1.200V
– Adaptive Mode: Enable
5. Navigate to the "Save & Exit" tab
6. Highlight "Save & Exit Setup" and hit enter – confirm any prompts
It appears that a recent Adobe update calls for more power from the CPU, almost as though it desires an overclock in order to function correctly with these hardware configurations. Customers whose system is already overclocked likely won't encounter the WHEA error for that reason but those that do not opt for an overclock will need to apply the voltage change in order to rectify the BSOD.
When you change the CPU voltage please follow our suggestions as CPU damage can result from an incorrect voltage adjustment. Additionally, a few of our users along w/ many people on the forums have reported that adjusting AVX offset but we would advise against this. Changing the AVX settings makes numerous (on-demand) changes to CPU clock, multiplier, voltage and core clock which only introduces more failure points when the voltage is the only adjustment needed. If the AVX setting is adjusted your system which has been carefully configured may become unstable and may even produce more heat which would increase fan speeds to compensate; your fans would get much louder and overall temperatures could effect system performance. The AVX change is also not a complete fix as it only applies when applications actively running AVX instruction sets.
As always, if you have any questions or concerns please do not hesitate to reach out to the Puget Systems support staff.
Email: [email protected]
The error is reproducible when under heavy load and we are currently researching a solution. We will update this article as new information becomes available. The error is causing critical failures and BSODs. We are currently consulting with Intel and Adobe as well as our internal labs department in an effort to find a solution as quickly as possible.
We encountered this error during our internal testing of the Gigabyte x299 boards and Gigabyte released a hotfix addressing it, unfortunately we don't think it was enough and therefor did not fully resolve. We are most heavily focusing on BIOS voltage changes and will include a full tutorial if that fix is successful.
The error typically presents when using Adobe products under heavy load with varying circumstances and is reproducible for many of our customers. We are currently unable to reproduce with our current testing/bench-marking but have numerous reports from customers when using the following software: Adobe Premiere, Photoshop, After Effects and Lightroom.
If you are currently experiencing any BSODs related to this issue and are running the aforementioned software/hardware please check back frequently for an update.
We will continue to update this article as new information presents.
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