At Puget Systems, we have both formal and informal avenues by which we collect feedback from our customers. In terms of informal feedback, customers speak to sales and support staff on a daily basis and often share their experiences about our people and products. Feedback like this might be shared with the team or escalated to a manager if there’s an issue to which we need to react.
Some recent news from Apple is creating a lot of talk about manufacturing technology products right here in the US. This is reflecting a move many manufacturers are making by insourcing many aspects of their production.
These companies are learning what we have known here for a long time: we are better off building and supporting the things we sell.
Most of these companies are making the decision to bring manufacturing lines back to the USA for financial reasons. Although every company has to make a profit to plow ahead I think there are some other reasons, besides the financial, that drive our decision to keep virtually all of our operations in-house. Here at Puget Systems those other reasons are also the two big drivers in our decision making process: customer experience and quality of product. No place in our business do those two values show more than in the production department. Here, the craftsmanship of PC building is taken on by a dedicated staff of technicians that leave their personal touch on every system they build.
The last few days have seen a lot of negative press surrounding the largest sound card manufacturer on the block, Creative Labs. Here’s a little background on what’s happened:
Creative Labs has had a near-monopoly on the sound card market for a long time. Barring onboard sound controllers (like those integrated into almost all Nvidia and Intel based chipsets), Creative cards make up an overwhelming majority of audio cards currently in use. Creative has not done a very good job of getting Windows Vista sound drivers working which offer the same amount of features that their XP drivers have had. A lot of people have been really frustrated by this, since their expensive audio cards weren’t working or were giving reduced functionality.