Last week my daughter got pulled over by a policewoman just after midnight for having a light out over the back license plate. After a short reminder that she shouldn’t be driving past midnight because she’s not 18-years old yet, the policewoman let her off without a citation or warning if she promised to replace the light.
Puget Systems Packaging Withstands Stolen FedEx Truck
What’s your worst nightmare when shipping out your most precious cargo? Raise your hand if taking a shipment for a joyride was your answer. Didn’t think so! But, it happened to us.
The Nordstrom Way
I recently finished reading the book, The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture. The book is a lot more compelling than that ridiculously long title. It includes a lot of inspirational stories, but I wanted to share one story with you along with the one rule found in the employee handbook.
Listening Beyond the Words
Are your customers telling you you’re doing fine? Can you trust that feedback?