Adobe Creative Cloud Cleaner

Always look at the date when you read an article. Some of the content in this article is most likely out of date, as it was written on April 3, 2019. For newer information, see our more recent articles.

Intro

If you are experiencing issues installing CC apps, the Creative Suite (CS3-CS6) apps, Photoshop Elements or Adobe Premiere Elements then the Adobe Creative Cloud (CC) Cleaner tool likely will resolve the install problems. Additionally, if your system is reporting problems connecting to Adobe servers the Cleaner Tool frequently fixes this when it removes 'computer host files' as part of it's clean up process. These files can sometimes block access to Adobe software and servers.

The Creative Cloud Cleaner Tool designed by Adobe is for helping to fully clear install files generated by Creative Cloud or the Creative Suite application that may have been corrupted or are causing issues with your new Adobe installation. This application is significantly useful if you currently are running or in the past have run any prerelease Adobe software and now need to remove it.

Running the Creative Cloud Cleaner Tool

Start by backing up all your files stored within Adobe product directories including any custom plug-ins or profiles you have installed
Uninstall Creative Cloud or Creative Suite applications
- Windows 10: Right click the Start button > Select ‘Apps and Features’
- Select the application you wish to remove and click ‘Uninstall’ > Follow on-screen instructions > Repeat for each Adobe application needed
- Restart your system
Click the following link to download the Adobe Creative Cloud Cleaner tool: AdobeCCCleaner.exe
If prompted to download or save the file, select ‘Save File’ and then choose an easy location like your desktop
Locate the AdobeCreativeCloudCleanerTool.exe, right click and select ‘Run as administrator’
Follow the on-screen instructions
- Choose a language: Type e for English then press Enter
- Review the Adobe End-User License: Type y to accept or n to decline then press Enter
- Type the number that corresponds to the option you want to select then press Enter
- Confirm you would like to perform the operation: Type y then press Enter

Host files: If your primary issue with the Adobe softwares is an inability to connect to Adobe servers then you want to run option 12 ‘Fix Host File’. Type 12 to select host files option then press enter, type y and press Enter again. The Cleaner Tool now creates a backup of the hosts files (hosts_bkup) in case you need to revert back if an issue occurs.

Once you see the message “Adobe Creative Cloud Cleaner Tool completed successfully” press Enter and restart your computer

Success! Once you are logged back into Windows, if you wish to verify the successful completion of the CCCleaner tool you can view the log file in a text editor. The log is located in “C:Users\[username]”

When you are ready, Install Creative Cloud or the Creative Suite applications

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