Black Screens, Cursors and Phantom Monitors


Windows 10 – A blank canvas?

Here you are, Windows 10 bound and excited for your new OS. Suddenly, you’re greeted with…nothing? This is a fairly common occurrence on computers that have taken the complimentary upgrade. Although Windows 10 is full of new features and improvements, there are still a few bugs. This particular bug refers to the Intel integrated graphics on your system. Simply said, the current driver creates a "phantom display". As such, your real, working display either shows up as a secondary, extended monitor or some of your programs may appear to open and then never appear on screen.



Thankfully, we have been able to come up with a workaround for this issue. Please see below:

  1. Restart the computer. Tap on the Delete key on the keyboard to get into the BIOS.
  2. Go to the Advanced Menu.
  3. Go to the System Agent Configuration selection.
  4. Go to the Graphics Configuration selection (you should see the screen below after selecting this).
  5. Go to the iGPU Multi-Monitor option and change it to Disabled.
  6. Press F10 to save and restart the computer.


We’ve found that this resolves many of the issues with the ‘Black Screen of Death’ on Win10. If you continue to have issues with your Puget Systems computer, please feel free to contact the Service & Support Department at [email protected].

As always, thank you for choosing Puget Systems!