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Puget Systems BBB Ratings


Puget Sound Systems, Inc. BBB Business Review Puget Systems is a BBB Accredited Business with A+ Rating [View Profile]

The BBB is a long standing and highly regarded source for information about the legitimacy of a company. It is important to carefully research the company with which you are trusting your business, and the BBB is one tool that you can use. Click on the logo to the left to view our BBB page, where you will find our A+ overall rating.

There are a few useful things to understand about how the BBB works. As you might expect, the scoring is based on how long a business has been in operation, its performance in addressing complaints, and a number of other factors. One thing you might not know is that it is only possible to have an "A+" rating if the company is a paying member. Non-paying members can have a flawless record, and only earn an "A" rating.

One challenge in reading a BBB record is knowing how much consideration to give the number of complaints a company has. It is difficult to tell the difference between a company that does very little business, from a company that has few complaints. Those are very different scenarios, but they appear the same on the BBB profile. So just be aware -- it is only meaningful that a company has no complaints if they are actually servicing a reasonable volume of customers!

Overall, our recommendation is to use the BBB to weed out poorly performing companies. It isn't very good at telling you who the excellent performing companies are, but if you see a "C" or below rating, you know without a doubt to steer clear!



Read what our customers have to say!

Steven Albert
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 2 months ago
"This experience has been one of the best buying experiences I have ever had for anything! I make natural history documentaries and needed a computer that can handle the editing on Premiere Pro with large file sizes. The Puget Systems team lead me through the process with an assured hand. They answered my questions and I was very confident in their guidance. The computer arrived a few days ago and it is just as they described. Overall, I love the Puget System team and philosophy."

Austin Marks
From St. Joseph
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 2 months ago
"The folks over at Puget Services were super helpful in helping me build a great video editing and animation machine that fit within my budget! They were prompt to respond to and answer my questions and they kept me informed all along the way. Loving this monster of a machine!"

Dustin Hatfield
From Odessa, Texas
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 2 months ago
"These guys make the process of buying a computer a pleasure. Everything you want from a customer support standpoint they deliver; slick website, quick and honest responses to inquiries, and no salesmanship garbage. They want you to get what you need when you need it. The way it should be. Purchase with confidence."

John
From Seattle
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 3 months ago
"Highly recommended! In my experience, Puget Systems has some of the best, perhaps THE best, customer service I have ever encountered in any industry. Every interaction I've had with them has resulted in total satisfaction. From helping select the perfect configuration, to helping out when a particular component was not the best choice, to technical service almost two year later, they have never disappointed me."

Earl McFarland
From Palestine, TX.
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 3 months ago
"To anyone out there that is thinking about buying a Puget computer. If you are undecided or if you think these testimonials were written by their employees to make the company look good, it wasn't. This testimonial was written by a real person that bought a computer from Puget, let me rephrase that, "computers made and sold by Puget are the best computers on the market." I knew the first day I bought the computer from Puget that I had made the right decision. Just think of that, two years with the same computer. These computers are durable, affordable, not bad looking and reliable. Like I said before if you're thinking about buying a Puget computer, it's a no-brainer. The computer I bought from Puget is a workhorse, it runs my business, my personal things, and everything else flawlessly. Now, two years later, without a doubt I know I made the right decision. These guys are phenomenal. I bought my new desktop computer two years ago, I started having trouble with a blue screen showing up a few days ago, I emailed technical support and told them what the problem was and sent them a picture of the screen and within 24 hours they had a solution, told me what to do, walked me through it. Now my computer is up and running like it did the first day I bought it. I cannot tell you how satisfied I am with these guys. Words cannot describe how truly wonderful it feels to be dealing with a company that is truly dedicated to their customers. Chad Warmenhoven, I want to thank you from the bottom of my heart, you and everyone else from technical support are the greatest."

Lanny
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 3 months ago
"In my search for a highly capable PC, I'd decided to look into custom-built options. Searching the web, I found Puget Systems, and was immediately impressed by both their website, and the options they offered. The simple, intuitive site made it easy to arrive at a unit that was custom designed for my needs. What was most impressive was their staff...super responsive, helping with any and all questions. I felt like I'd just made new friends. The whole experience was so well thought through, it gave me great confidence in the investment I was making...as I have no doubt they put as much care into the build as they obviously did in everything else! Great experience, I will (and have) recommended them to anyone who'll listen!"

Bobbi McDonald
From Post Falls, Idaho
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 3 months ago
"I am so amazed by this company. I wasn't sure exactly what I wanted and I was able to talk to someone who guided me in the exact computer that I needed. Then after I ordered it, their web site kept me updated to exactly what they were doing during the building stages, and through it all. It didn't take more than just a few business days to have the computer built. Then when they shipped it, it arrived in just 24 hrs. It was tightly package, and had no damage. It is sharp looking and works amazing. I am so excited to get to know my new system. I just got it today in the mail, and it is put together here in america. Thank you to Puget Custom Computers!"

Michael
From Salt Lake City
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 4 months ago
"I'm not so much a PC guy. I use one because I have a business-critical application that just doesn't display well in a virtualized instance of Windows running on my Mac. That makes it a very expensive app. Windows has improved a lot recently, so other than the duplicate costs of redundant platforms, I don't mind working in Windows.

My current outdated machine was made by a local boutique PC builder, now out of business (along with my "life time" service warranty). I've had enough of Dell and HP for a life time, so I researched boutique builders again-but this go I wanted to find one a bit less "boutique," and one with real service chops.

After exhaustive research, I decided to give Puget Systems my business. They compete in a commodity business where others make their margin selling the perception of top-shelf quality but delivering something less to make their margin. Puget curates hardware components with the end in mind.

If you take time to lay it out in a spreadsheet, it makes sense. With the law of large numbers at work, putting enterprise quality gear in a computer pays off in the end by generating fewer support tickets. It's kind of a virtuous cycle-better design and parts today means less support burden later. While it seems like simple math, it requires uncommon foresight and character to shift your profit margin to the end of the business cycle.

Like any business that survives, Puget experiments and iterates creating seemingly minor innovations. Keeping copious records of which manufacturer's parts have longevity and which ones generate fewer support calls, they gain organic efficiencies.

The omnipresent threat to computers is heat, so Puget manufactures their own fan mounts. Instead of using the case mounts for the fans-the ones all other computer builders use, farther away from the heat-they design and manufacture their own fan mounts enabling them to locate fans directly next to the heat source (CPUs and GPUs).

This yields two huge benefits: first, your computer operates under a lower stress load bolstering durability and secondly, the computer runs significantly quieter because Puget perches the fans right where they're needed-they spin at a lower rate and less often. End result is a computing experience that sounds more like you're using a solar-powered calculator than piloting a fighter jet (every computer I've owned). Puget pursues noise like doctors nag us about cholesterol.

While their web site is decidedly not "web 2.0," I found the online ordering and fulfillment process more articulate than any e-commerce transaction I've ever had. My order had its own status page detailing every component. With all other transactions, there's a communications gap between the checkout cart and when Amazon delivers your box. Not with Puget.

They show you each step: staging, assembly, installation, quality assurance, final preparation to packing and shipping. Each major step has dozens of discrete work flow tasks (read anal) that must be completed in sequence-and it's all tracked online for the despotic, overlord, control freak in all of us. I changed part of my order, switching to a less-popular CPU. It was a one-day order cycle, and I was able to track it from a staging bin to the production bench.

Every aspect of the build is captured to your status page as well as being documented in an extensive build log including beauty shots of the end product and screen captures of every bios configuration. They also include two infrared camera photos highlighting the heat signature of your system at a normal and exaggerated loads, ensuring quiet, cool computing. All of this is available online and in a hard-copy record in a binder. I didn't have this level of disclosure and detail when I bought my last car or my home-many orders of magnitude more of a considered purchase.

In searching for customer reviews, I bumped into a live stream of them building customer ordered computers live on Twitch. I know...stimulating...Netflix will not be calling Puget for a content licensing deal. Dork confession-it was captivating.

It's more interesting than I imagined seeing how it all comes together, like an episode of "How it's Made." I watched a second build job (these videos are hours long) of the company founder getting interviewed while a tech was building a machine on the bench next to him. As the build took shape the interviewer hit President John Bach with a torrent of questions requiring nuanced answers only a journeyman builder could provide. It's reassuring to know the desk jockey running operations up front can empathize with every potential production variable.

But the most interesting part was watching the top-down camera angle on the bench. The technician building this computer was Houston Bennett, and while it seems like hyperbole, Houston's hands move like someone disarming an explosive device or maybe like Sam Maloof making a rocking chair.

As the build progresses and fills with components, the space for his hands grows more and more sparse, and the case is regularly pivoted for securing parts and routing cables. I been around craftsmen. My grandfather was a shoemaker and my father was a painter. Their hands were nimble and sure, and Houston moved with similar confidence and restraint.

I realize this is starting to sound like a fanboy obsession. It's just a pile of parts, and whether it turns out to be a blunt instrument or a magic wand is much more dependent upon the hands working the keyboard than the ones seating the RAM. But I also know it was built in an exacting workflow and will be readily supported when needed.

So anyone can charge a premium for better parts, right? Puget's systems may have the best components, but they're nowhere near the most expensive. They're one of the few shops who will explain why a Xeon chip might be a better fit (and cheaper) for your work flow. If you want a bitchin' case and seizure-inducing, dance floor luminescence buy from Origin. All you get from Puget is boring old reliability and friendly, skilled service.

I gain nothing by writing a review (no discount). My only upside is that they're in business when it's time for my next build. And people who build quality and offer superior service should be blessed with continued success. Small businesses grow by word-of-mouth. Puget Systems deserves your consideration."

Rose Wellman
From Portland
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 4 months ago
"I do a lot with VMWare (work) and Adobe CC (hobby) and my old system just wasn't cutting it anymore. I did a lot research and couldn't find a PC from the box sellers that met my needs or budget. So I decided to take the plunge with Puget. I ran across them a few years back but thought they were too good be true.

My only regret is not contacting Puget sooner!

They made the entire process easy and enjoyable. It was refreshing to work with true professionals that not only know what they're doing but enjoy it as well.

William was great at understanding my requirements and suggesting ways to alter the specs to save me money while still meeting my needs.

As bonus, I got to see my computer being built with Houston. I decided to check on the progress of my system one night and found his early video where he recorded his craft while chatting with other likeminded folks.

The rest of the team (Justin, Kyle, Josh, and Stephanie) kept me totally update on with online reporting as their worked on my system. I knew exactly where my new baby was in the process at all times. Try getting that from another vendor.

Puget Systems is a great company to do business with. If you're in the market for a new system, look no further. You won't be disappointed. I promise."

William Lagasse
From Ruther Glen
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 5 months ago
"Fantastic interaction with William George..great customer service...never upsold..showed where I could save money..glad I picked Puget Systems over the other custom builders"

View all customer testimonials.