Explanation of delivery days.
What I Wish I Had Known Part 2
A little over a year ago, I wrote an article titled, “What I Wish I Had Known” that included specific feedback customers shared with me shortly after taking delivery of a new Puget Systems computer. Since that time I’ve talked to hundreds, if not thousands of customers, who have passed along more feedback that might be valuable to those who are configuring or considering a new computer.
With that in mind, here are a few more items our customers would change, if they could go back in time:
Small Business Singularities
I’m going to coin this transformation as the “small business singularity.” If you’re a science fiction fan like me, you might already be familiar with the idea of a technology singularity. In a small business, this transformation happens when the founder is no longer the sole source of initiative in the business.
AMD – Where have all the processors gone?
A brief overview of what has happened with AMD desktop processors here at Puget Systems, over the last several years.
A Peek Behind the Curtain
I had the mission to write a blog post that conveyed how we keep the repeat business of so many of our customers. After writing several drafts, I realized that the post had already been written by our customers — in the form of personal emails I receive on a daily basis. With their permission, I offer you two emails I have recently received. They do a very good job of summarizing why people keep coming back to Puget Systems.
Event Schedule For 2016
As big as 2015 has been for us here at Puget Systems, we aren’t looking back. We are looking at 2016 as an opportunity to build upon our success and get out there where our customers are to learn more about them, learn more about their workflow, and find out what more we can do to optimize our systems and experience to those exact needs. That is why we have a big tradeshow calendar lined up for this next year.
An update on us.
Sunday is my quiet day. Made more so today, by the fact that our kids (all four of them) went to my parent’s house yesterday for an overnight visit. I set aside Sundays to be a relaxed, stress free day that allows me to recharge. Lately, here at Puget, I have been recommending that practice to everyone on our team.
“Why now, in particular?” you may ask.
It’s been nuts.
Introduction to Account Management
In the past year, we have been slowly expanding upon the service we provide here at Puget Systems for our rapidly growing business and government customers. Introducing: Account Management. This new service is designed to give your company an inside man here at Puget Systems and a single point of contact for any need your company might have when working with us.
We appreciate your feedback.
We focus on feedback because we are in a relationship with every single on of our customers. Like any good relationship, it requires both talking and listening. Can you think of a healthy relationship where one person does all the talking? Too many times companies invest huge amounts of resources on messaging — manipulating, adding nuance or changes — when it could come more naturally when you introduce listening into the organization.
Shrinking the Workstation
Introducing the newer, smaller Peak Mini and Serenity! Same power, smaller size.
