Any time you use new computer components, you are subject to the risk of manufacturing defects, shipping damage, and many other possible sources of hardware failure. A “burn-in” process stresses the components in a system, so that if they are close to failure, we can make sure they break here – allowing us to fix or replace them before the computer gets to our customer. It is much like the way Boeing puts huge stresses on aircraft wings before flying the aircraft: if the wings have a defect, and are going to fail, they want that failure to happen before the aircraft leaves the plant. So, a burn-in test helps ensure that only hardware without defects leaves our facility.
What exactly do we do? The first test we run is very targeted, with a rigorous memory verification tool that makes sure the proper amount of system RAM is detected and that it functions without error for an extended period of time. This test also hits the CPU pretty hard, and depending on the amount of memory in the computer can last several hours. It is critical to make sure that the RAM is rock-solid before moving on, though, since misbehaving memory can cause a whole host of issues once the operating system is up and running.
Next, Windows is installed and all driver and OS updates are applied. Afterward, we run several benchmarks to collect performance data which we use to make sure the workstation is performing as expected for its particular specifications. Toward the end of that process we use a combination of utilities at the same time, with the specific intention of pushing the hardware to its limits – putting the CPU, RAM, and GPU(s) under heavy load for several minutes to ensure stable operation, before considering the PC ready for quality control. A similar system-wide stress test is run again as part of QC, where we can also monitor temperatures to ensure adequate cooling and power draw from the wall to verify that the included power supply will be able to run the computer safely.
Read what our customers have to say about our burn-in process!
Legacy Testimonial: 76
Nothing but good experiences with this company! I will insist that all my friends buy computers from PCC and not worry about giving them un-needed problems. I was thoroughly impressed!! Best web site, best service.
Legacy Testimonial: 75
I have heard nothing but GOOD things about Jon and his company. He just does it RIGHT and for you to be more than happy with your new computer. If it were not for my kids, I would of bought from another company. But my kids said you really should take a look at Jon and his company. They are the BEST computer store around!
Thanks to them (my kids) I will configure a gaming computer with Jon’s help and put to the test.
Thanks Jon for you and your company being there for us 🙂
Legacy Testimonial: 74
What impressed me most about Jon was his almost perpetual availability! This company really lives up to its promises when it comes to customer service. The Live Help facility is simply fantastic and Jon answered all my emails to him promptly and patiently. Unfortunately, I was not able to purchase a system from this company, but if circumstances were different, this is surely the company I’d choose.
Legacy Testimonial: 73
Buying from Puget Computers was a great experience. I got what I wanted: a powerful machine at a reasonable cost, put together by someone knowledgeable and responsible who CARES that it all works together. And it arrived on time, in working condition, well packed. What more can you ask? I’ve already given referrals to other friends here on the East Coast and hope you will build your business here, Jon. We ourselves will be back soon when it is time to replace my wife’s computer.
Legacy Testimonial: 72
I ordered here because of the ability to configure in detail. I didn’t need speakers, monitor, etc. but I WAS interested in customizing down to little details. I dislike when the “big guys” (the competition) force you into a Celeron based system with onboard video that steals system RAM. Then they include a $3 mouse and $4 speakers and jack the price up. None of that stuff here! The systems arrived in a very timely manner, configured as ordered, along with the important stuff: Driver CDs and component manuals. Jon was very helpful and continues to rapidly answer my questions. I ordered two systems and they scream. From start to finish I am very happy with their customer focus and their knowledge. Price here is a great value. I probably could have gotten a few bucks off some of the components if I shopped around but I’m sure the bargain companies would not be as responsive as Jon was to me. There was one Sunday evening I was getting e-mail replies from Jon at 10:30 PM! I would not hesitate recommending this company to anyone and I will return again someday for another purchase, but not too soon, according to my wife.
Legacy Testimonial: 71
Great company to do business with. The prices are hands down lowest you’ll find for this type of service, especially with the “big boys” of the business. Jon put together a great machine for me, and accomadated the speakers I was looking for with no problems (they weren’t listed here as options). Had no major issues after getting the machine, and any minor ones were taken care of easily and quickly (even though I live across the country from Washington). I’ll definitely point any friends or family looking for a new machine this way. Thanks Jon.
Legacy Testimonial: 70
Your interface is awesome! I have never seen a custom computer website that you let people ask for a machine without keyboard, mouse, OS, speakers, etc. Your system builder workflows are easy to use, functional and customer oriented. Now if I can just get my wife to let me spend the money now that I have finally found what I really want!
Legacy Testimonial: 68
Rating: 10+++ Why?: Excellent response to questions before buying. Computer customized exactly how I wanted it. Good prices (I price-checked everything and found most prices very reasonable – especially since Jon configures, updates and tests everything). I built my last computer – not worth it for the time/headaches – let Jon build it for you! If you don’t believe me, go to Tom’s Hardware and do your homework. By the way…my new computer RIPS!!! Thank you!
Legacy Testimonial: 67
THe new layout is fine. I was never a fan of the blue backgorund. But one fact that really does bother me is that on a 800 x 600 resolution, you have to use the horizontal resize button to see all the text. I wish that the most common resolution isn’t discriminated against!
PS. I am very happy you added support for Mozilla!
Legacy Testimonial: 66
It was nice to find a company that is both knowlegable about their products, and very customer oriented. I would (and will) recomend Puget Custom Computers to anybody that is interested in getting the most for their money.
Read more testimonials from Puget Systems clients.