Burn-In Process
Any time you use new computer components, you are subject to the risk of manufacturing defects, shipping damage, and many other possible sources of hardware failure. A “burn-in” process stresses the components in a system, so that if they are close to failure, we can make sure they break here – allowing us to fix or replace them before the computer gets to our customer. It is much like the way Boeing puts huge stresses on aircraft wings before flying the aircraft: if the wings have a defect, and are going to fail, they want that failure to happen before the aircraft leaves the plant. So, a burn-in test helps ensure that only hardware without defects leaves our facility.
What exactly do we do? The first test we run is very targeted, with a rigorous memory verification tool that makes sure the proper amount of system RAM is detected and that it functions without error for an extended period of time. This test also hits the CPU pretty hard, and depending on the amount of memory in the computer can last several hours. It is critical to make sure that the RAM is rock-solid before moving on, though, since misbehaving memory can cause a whole host of issues once the operating system is up and running.
Next, Windows is installed and all driver and OS updates are applied. Afterward, we run several benchmarks to collect performance data which we use to make sure the workstation is performing as expected for its particular specifications. Toward the end of that process we use a combination of utilities at the same time, with the specific intention of pushing the hardware to its limits – putting the CPU, RAM, and GPU(s) under heavy load for several minutes to ensure stable operation, before considering the PC ready for quality control. A similar system-wide stress test is run again as part of QC, where we can also monitor temperatures to ensure adequate cooling and power draw from the wall to verify that the included power supply will be able to run the computer safely.
Read what our customers have to say about our burn-in process!
Legacy Testimonial: 52
Received my Athlon XP 2000 today, great machine. Jon went that extra mile to make me happy. He answers all your questions,and is a great person to do business with. Highly recommended.
Legacy Testimonial: 50
jon bach is a great person to deal with as well as puget systems, i could not ask for a smoother transition for myself as well as for my clients! A+++
Legacy Testimonial: 46
Thank you very much Mr. Jon Bach,
At present I have not returned from my trip. But I heard that the system is working fine without any problem. I really appreciate doing business with you in future. If there is any problem with the system I will contact, But now the system is funtioning.
Thanks very much
Regards
Godwin
Legacy Testimonial: 45
The best thing about this site is options. So many of the manufactuers require you to take their canned systems and run with it. I liked having choices. The delivery and customer service were also great too.
Legacy Testimonial: 38
I have to say, your web site is sure top of the line! Even thought the customer computer order page thats scripted in PHP isn’t perfect, i haven’t seen seen a better small business web site. You guys rock! Check mine out – http://www.hardwaregod.com . Have a good day.
Legacy Testimonial: 37
Great site! Bought one computer…will definitely buy in the future! Love the live help!
Legacy Testimonial: 27
When I ordered a computer from here, I was worried about support since I live so far away from Seattle. But I was amazed at the great support and service received, not to mention the price. This place is great!
Legacy Testimonial: 25
I recently purchased a new computer from Puget Custom Computers and am delighted with both the computer and the customer service. I received my order within 3 days of placing it and when I emailed about some minor “hiccups” Jon drove out to my house on a Sunday afternoon – from South Seattle to Monroe – to help me. I cannot recommend this company highly enough, I have never had better customer service and the system is great – look no further!
Legacy Testimonial: 23
I have just ordered a new system and you were able to beat DELL prices. You are also very helpful on the configuation of the system. I am looking forward to using this new systems….
Legacy Testimonial: 22
Most professional, customer-centered, acommodating and personal web-based retailer I’ve ever come across. Even for quotes they go the extra mile. I asked them tp design a system to meet some very specific (and non-traditional) needs for a riddiculously low price…and they actually did it. Everywhere else I tried, even the large companies like DELL, just said “Tt can’t be done for that price.” PCC actually came on-site and even verified that the wireless components wouldn’t interfere with a wireless sound system we use. Their responses are timely and every single question addressed thoroughly. I recommend this company highly and without a single reservation. I tell all my friends about them and even link to them from my webpage I am so impressed. I mean just look at the web-site…the customer drives the process from beginning to end. It’s a really great sign of what PCC offers it’s customers…even the “shoppers.”
Read more testimonials from Puget Systems clients.