Burn-In Process

Burn-In Process

Any time you use new computer components, you are subject to the risk of manufacturing defects, shipping damage, and many other possible sources of hardware failure. A “burn-in” process stresses the components in a system, so that if they are close to failure, we can make sure they break here – allowing us to fix or replace them before the computer gets to our customer. It is much like the way Boeing puts huge stresses on aircraft wings before flying the aircraft: if the wings have a defect, and are going to fail, they want that failure to happen before the aircraft leaves the plant. So, a burn-in test helps ensure that only hardware without defects leaves our facility.

What exactly do we do? The first test we run is very targeted, with a rigorous memory verification tool that makes sure the proper amount of system RAM is detected and that it functions without error for an extended period of time. This test also hits the CPU pretty hard, and depending on the amount of memory in the computer can last several hours. It is critical to make sure that the RAM is rock-solid before moving on, though, since misbehaving memory can cause a whole host of issues once the operating system is up and running.

Next, Windows is installed and all driver and OS updates are applied. Afterward, we run several benchmarks to collect performance data which we use to make sure the workstation is performing as expected for its particular specifications. Toward the end of that process we use a combination of utilities at the same time, with the specific intention of pushing the hardware to its limits – putting the CPU, RAM, and GPU(s) under heavy load for several minutes to ensure stable operation, before considering the PC ready for quality control. A similar system-wide stress test is run again as part of QC, where we can also monitor temperatures to ensure adequate cooling and power draw from the wall to verify that the included power supply will be able to run the computer safely.

Read what our customers have to say about our burn-in process!


Eric Lawrence

Legacy Testimonial: 109

I recently purchased 2 systems from PCC. The service and quality was outstanding. I truly appreciated the front end assistance in configuring the systems. Both machines have been exactly what we needed and very stable.

I will be back when we need more systems.

robert oneill

Legacy Testimonial: 107

Just a second feedback to tell you how happy I am with my system. I truly appreciate everything your company stands for. I look forward to ordering my next computer from you. It has truly been a great experience.

Charles Shepherd

Legacy Testimonial: 106

PCC has great customer service and does an excellent job in helping the customer select the right gear for the job at hand. We asked them to spec and build a Maya Workstation which could handle the unbelievable workload of rendering animation for a feature length film. Not an easy task to say the least.

What I was most amazed about was PCC went the extra mile on researching every possible detail to make sure we were satisfied w/ the end product and the system had nothing but the best components available. If your going to buy, buy from PCC. Great Job!!!!!!!

Patrick Ralph

Legacy Testimonial: 105

Despite the fact that I work for the HP/Compaq empire, I chose Jon’s company to build my state-of-the-art Photoshop workstation – for three reasons – customization, service and price. Try getting an aluminum case from the big guys! Try getting personalised design or service advice from companies that put you on hold for a half hour before bothering to answer the phone. And yes, he beat their price by 20%. I took a chance on a small company, and it was a very wise choice. (And the P4 2.8 Ghz chip – it’s not fast, it’s instantaneous!) Thanks, Jon

Scott Bennett

Legacy Testimonial: 104

My experience with PCC was excellent. I got such good service and advise, not to mention a custom built system that I could actually afford, that it was WORTH paying the Washington State Sales tax! Now, how many companies can you say that about?

I thought their web site was so informative that I started to feel guilty about shopping elsewhere, so I decided to pay the tax, and go with PCC and have had absolutely no regrets.

I cannot recomend them enough.

Jim Petruzzo

Legacy Testimonial: 103

Jon..keep up the great work.you can teach so many companys a thing or two about how to treat a customer or customer to be NOT TO MENTION CUSTOMER SERVICE.my whole experience with PCC was far better than i ever imagined, and i got what i wanted. I was looking at a company that claims to build computers but they had to many consumer complaints against them. Then i found your company and the rest is history as they say. I would not hesitate to recommend your company to anyone who is even thinking of a new computer because i know there experience with you and your company will duplicate mine. Jon.. THANK YOU FOR EVERYTHING

David Hochman

Legacy Testimonial: 102

This is my second system purchase. All the same praise applies as the first time I bought: good pre-purchase advice, a fair price, on-time delivery (to the East Coast), and hardware that works just fine. In addition, Jon walked me through a setup issue that stemmed from my particular LAN configuration, through Live Chat and email exchanges. Try getting Michael Dell to do that! Seriously, this is an amazing company that should be supported by all of us who have bought here, by making referrals to all our friends who may be in the market for PCs.

scott welch

Legacy Testimonial: 101

I have purchased 2 systems from PCC and am very pleased with both.
When I first started looking for a new system, I knew what I wanted it to do but had no concept on what to get. Jon made it easy and understandable. I was so pleased with the first system that I bought another 6 mo later and I plan to upgrade my whole office over the next year.

Coop

Legacy Testimonial: 100

I wish I ad $1,300 to give these guys RIGHT NOW for a new system. Jon is knowledgeable, friendly, and –ohmigosh– LISTENS to what your concerns/questions are. The “hand-delivery” for Seattle residents is a WONDERFUL selling point–because it’s a fine way to do business. For people that remember a vet making a house call, or a milkman (am I dating myself?) this business philosiphy is a welcome slice of humanity in a world gone to automated answering systems and “teQ support” that “axes” you a question as to why you’re making them stay on the phone more than 11 minutes… Once I DO have the money, these guys are building my next computer. And the one after that, and the one after that, and the one after that….

Cindy

Legacy Testimonial: 99

I am one of the most annoying customer ever! Who has bought a computer without a motherboard??? Afterwards I just realize that my “fixed” motherboard is really not working. And then I just called them up and say hey can you give me specifically THIS motherboard? And he just did it for me 🙂

Read more testimonials from Puget Systems clients.