Home > About Us > Customer Satisfaction

Customer Satisfaction


When making a substantial investment in a new workstation, gaming PC, or laptop you should not underestimate the importance of support and service. Many companies promise to be there when you need them, but few deliver on that promise when something goes wrong. At Puget Systems, we take pride in our customer satisfaction rating. That the rating is determined by actual customers is a good indication of how future customers will be treated during and after the sale.

Places like Reseller Rating are a great resource when comparing customer satisfaction ratings among companies. People often ask us how we can compete with the much larger Dell or HP, and that's a valid but easy question to answer. We compete by obsessing over our customers, and going to great lengths to ensure that we stand behind every computer we sell.

Our rating reflects that commitment to the customer. Feel free to compare us to any company out there.

The following information was obtained from Reseller Ratings on 1/15/2013:


Puget Systems

Puget Systems Reseller Ratings

Dell

Dell Reseller Ratings

Lenovo

Lenovo Reseller Ratings

HP

HP Reseller Ratings



Check out our awards and customer testimonials on Reseller Ratings!

    Puget Custom Computers
 



Read what our customers have to say!

Alison Green
From Newport News, VA
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 2 days ago
"Puget systems made the process of purchasing a system very easy! I was looking into purchasing my first computer system. I am not very savy with all the components that go into a great system, but Puget walked me through it every step of the way. In particular, I worked with their representative Jeremy. I told him exactly what I wanted out of the system, as well as my budget. He came back with a few suggestions on what would best fit my needs. There was not any pressure at all throughout this process. I had every question and concern answered confidently. I will definitely go back to them for any computer needs in the future!"

David Aslesen
From Orfordville, WI
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 5 days ago
"This is the first one of three video workstations that I've bought in the last 10 years that is acceptably quiet. The other two I've bought from other vendors had fans that ended up sounding like tanks. I did go with the quiet fans and case modifications just to be sure, but it would probably be quiet even without those. Excellent, relevant research articles and advice. Fun to see the 'real-time' progress in assembly and test. Would definitely recommend."

Paul Duncan
From Newfield, NY
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 2 weeks ago
"My experience with Puget Systems has been the best in about 35 years of buying or building personal computers. Configuring a system on the web site was easy using the extensive information and expert recommendations for each component. The smart system designs optimize power, sound, and heat management. The detailed status updates as my system was being built was quite interesting--I got to virtually look over the shoulder as the build, configuration, test, and burn-in steps proceeded. All performance test results are available for viewing. My very well-packaged Serenity system arrived in perfect condition and powered up off the fast SSD drive (a first for me). It took less than a day to migrate 50,000 images and a few dozen applications and everything is working perfectly and quietly. I confidently recommend Puget Systems to anyone looking for a custom system in this class."

Wayne Radochonski
From Bozeman, Montana
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 3 weeks ago
"I purchased a Serenity system that dual boots Linux and Windows 10 about 18 months ago. I use this system for HDL simulation and firmware development. My system has been subjected to long flights, hot, humid climates and has been stressed very heavily; it has never failed despite the torture.

I had a few teething problems with Linux and the Intel SSD but the staff at Puget were very helpful keeping me productive. The Serenity is absolutely quiet. I seem able only to make the extra fan turn on when using MATLAB; it's hardly noticeable when running.

I pay the mortgage with this machine. Everything else (Dell, Lenovo, etc.) seems like a toy after you use a Puget system."

Harlan V. Bordelon
From Dry Prong, La.
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 2 months ago
"Not being a "computer person", I was somewhat intimidated when it was time for me to replace my old, (2003), dinosaur of a computer. I had very specific needs, and thought a "custom" computer would be the way to go, but where to go? I "googled up" "custom computers", and started researching. When I came across "Puget Systems", I was really impressed with their "mission statement", so much to the point that I decided to to a chance with them, but, nevertheless, I knew anybody could "talk the talk". Well, to make a long story short, not only did "Puget Systems" "talk the talk", they absolutely "walked the walk"! They stepped me through the process, helping me to settle in on exactly what I needed, nothing more, nothing less. In dealing with them, (Puget Systems), I never once felt as though I were on an island, they were always an "E"-mail, or phone call away, with answers to any of my dumb, (remember, I said I was not a computer person), questions, and concerns, from the beginning to the end! They even had the decency to check up on me after my account was closed, just to make sure everything was still to my satisfaction, (it was), ... who does that? To anyone looking to get away from the "one size fits all" paradigm of the major chain stores, and get a truly custom, (and affordable), computer tailored for your specific needs, I can wholeheartedly recommend you go with my good buddies at "Puget Systems"!"

Francis Speranza
From Wilmerding Pa
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 2 months ago
"It's only been a couple of days with my new Spirit but I am very happy. Great company to work with, good suggestions on the build, packaging and shipping great. Look forward to many years with this computer from Puget Systems!!!"

Francis Speranza
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 2 months ago
"When I first saw my new Puget next to my other computer it looked like a little guy sitting next to a weight lifter, what a unit. This is just the first couple of hours working with the Spirit and it is going well, extremely fast and soooo quite. This whole experience with Puget has been nothing short of excellent, right from talking to Wilson to get the build correct, to the status updates, to the professional binder that comes with the computer, to the excellent shipping and packaging to protect the computer during shipping. Excellent job!!!"

Steven Albert
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 4 months ago
"This experience has been one of the best buying experiences I have ever had for anything! I make natural history documentaries and needed a computer that can handle the editing on Premiere Pro with large file sizes. The Puget Systems team lead me through the process with an assured hand. They answered my questions and I was very confident in their guidance. The computer arrived a few days ago and it is just as they described. Overall, I love the Puget System team and philosophy."

Austin Marks
From St. Joseph
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 4 months ago
"The folks over at Puget Services were super helpful in helping me build a great video editing and animation machine that fit within my budget! They were prompt to respond to and answer my questions and they kept me informed all along the way. Loving this monster of a machine!"

Dustin Hatfield
From Odessa, Texas
star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 4 months ago
"These guys make the process of buying a computer a pleasure. Everything you want from a customer support standpoint they deliver; slick website, quick and honest responses to inquiries, and no salesmanship garbage. They want you to get what you need when you need it. The way it should be. Purchase with confidence."

View all customer testimonials.