Puget Systems print logo

https://www.pugetsystems.com


"We believe that computers should be a pleasure to purchase and own.
They should get your work done and not be a hindrance."

Quick Facts

We design and manufacture workstations for:

Company Description

Puget Systems is a custom computer company located near Seattle, Washington. We believe computers should be a pleasure to purchase and own. They should get your work done, and not be a hindrance. We achieve this through personal consulting and lifetime technical support. More information is available at https://www.pugetsystems.com

Puget Systems is a custom computer company located near Seattle, Washington. We design and manufacture solution-specific, highly reliable workstations and servers. Our core belief is that computers should be a pleasure to purchase and own. They should get your work done, and not be a hindrance.

To achieve this goal, we make it our mission to be experts in not just computer hardware, but the software you use as well. We then apply this knowledge to our personal consulting and lifetime technical support. Our technology consultants provide each customer with the best possible computer for his or her needs and budget. Our support technicians believe that, once you’ve purchased a computer from us, you shouldn’t have to pay for it again. That’s why we offer lifetime technical support, lifetime labor with repairs and lifetime labor on upgrades at no additional cost.

Puget Systems was founded by Jon Bach in December of 2000. Originally run from Jon's home, Puget Systems is now almost 40 employees and is currently located in a shared warehouse and office environment in Auburn, Washington about 30 miles south of Seattle. We maintain a relaxed, positive and clean environment at Puget Systems. Customers are welcome to stop by anytime for a tour of the facility or to give us a call and talk to our team about how we can help with any PC needs.

More information about Puget Systems is available at https://www.pugetsystems.com

Puget Systems is a custom computer company building high-performance, highly reliable systems near Seattle, Washington. We believe computers should be a pleasure to purchase and own. One of our core missions is to cut through the hype of the industry and get to what it takes to make a high-quality workstation that gets work done, and is not a hindrance. To achieve this goal, we make it our mission to be experts in not just computer hardware, but the software you use as well, and apply this knowledge to our personal consulting and lifetime technical support.

One of Puget Systems’ core values is transparency. If a customer comes to us and says he or she is looking for a machine within a certain budget, our goal is to provide each client with the best possible computer for his or her needs and budget. None of our consultants are on commission, so it really is their goal to build lasting relationships and provide the products that will solve your problem, not the most expensive ones.

Reliability is one of Puget Systems’ biggest priorities. We track the reliability of every part we sell. We want our customers to feel anything they purchase from Puget Systems is high quality. Puget Systems is constantly looking for new ways to build computers that are more reliable and provide satisfaction to our customers.

At Puget Systems, we do not feel you should pay for your computer once you’ve purchased it. We offer lifetime technical support, lifetime labor with repairs and lifetime labor on upgrades at no additional cost. Puget Systems’ technical support is all in house to work together to come up with a solution to your problem.

Puget Systems is truly a different company. Our customers buy from us because we produce high-quality products and deliver an excellent experience. Puget Systems was founded by Jon Bach in December of 2000. Originally run from Jon's home, Puget Systems is now almost 40 employees and is currently located in a shared warehouse and office environment in Auburn, Washington about 30 miles south of Seattle. We maintain a relaxed, positive and clean environment at Puget Systems. Customers are welcome to stop by anytime for a tour of the facility or to give us a call and talk to our team about how we can help with any PC needs.

Puget Systems is a BBB Accredited Business with A+ rating. More information about Puget Systems is available at https://www.pugetsystems.com

MEDIA CONTACT:
Eric Brown
Marketing Manager
425.458.0273
eric@pugetsystems.com

Brand Guidelines

Company

We ask that you refer to the company as Puget Systems (pronounced pyoo-jit) when mentioning our company and / or products in any content such as videos, articles or press releases. For example, "My Puget Systems workstation is amazing!"

Products & Solutions

Our current product line includes Echo, Spirit, Deluge, Serenity, Genesis, Peak and Summit. Our solutions line of workstations that are optimized for specific software packages should be referenced as "Recommended Systems for [Software Package]".

Logos

Our logos can be found at https://www.pugetsystems.com/presskit/logos.php



Highly Reliable Product Line

All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We do not add a part to our product line unless we feel we can stand behind it. This results in a high quality custom computer, that works as it should. You can feel confident that any selection you make on our website is a quality product.

Fast Build Times

By keeping inventory of our most popular parts, and maintaining a short supply line to parts we need, we are able to offer an industry leading ship time of 10-14 business days on nearly all our system orders.

We're Here, Give Us a Call!

We make sure our representatives are as accessible as possible, by phone and email. At Puget Systems, you can actually talk to a real person! We understand that personal service must be a priority for small businesses on the web. We are happy to provide as much help as you need, with no obligation to order. We understand that the best way to have satisfied customers is to help them make informed decisions before they buy!

Lifetime Support/Labor Warranty

When you buy a custom computer from Puget Systems, we are here to help you for life. Even when your parts warranty expires, we continue to answer your questions and even fix your computer with no labor costs.

Completely Clean OS Installation (no added software)

No one appreciates a custom computer preloaded with trial software, advertisements, and promotional offerings. Not only is it annoying, but it can even slow down your computer! Our competitors do this for the supplemental income, but Puget Systems refuses to offer anything except a clean install.

Latest Drivers, Patches and Service Packs Applied

For best security and performance, it is important that each custom computer ships with the newest software and drivers available. We give personal attention to each PC before it ships, making sure it is updated.

Meticulous Assembly and Cable Routing Standards

Assembly techniques, especially cable routing, is an art. Our experienced system builders give great effort to assembling your system with care. We want you to be very happy with what you see if you open the side of your case. Check out our featured systems to see examples of our work!

Innovative Thermal Imaging

Our thermal imaging process allows us to identify and correct any hot spots in your system, making your system cooler and quieter, leading to a longer lifespan. We take thermal images of each desktop computer we ship, and make them available to you!

Extensive Quality Control Checklist

When you're shipping as many computers a day as Puget Systems, it can be challenging to make sure nothing is overlooked when you have so many things that you want to give personal attention. To ensure nothing gets missed, we have a comprehensive checklist to step our techs through the process. Each check point records the exact time and name of the technician.

Safe Packing Materials

Shipping damage is one of the biggest problems in the computer industry. Using specially made packing materials, our computers receive excellent shipping protection, far exceeding UPS and FedEx recommendations, as well as our competitors!

Burn-In Process

Your custom computer is fully tested prior to delivery. All hardware and software components are tested under heavy load to ensure reliability in the harshest conditions!

System Restore Disk

In addition to receiving your full operating system disks, we also provide a system restore disk, allowing you to quickly wipe your hard drive and restore your operating system to exactly the way it was when you first received your PC! We include this service with our Windows 7, Windows 8, and Windows 10 PCs (except where prevented by an especially exotic configuration).

BIOS Screenshots

For most desktop builds we provide screenshots of every BIOS screen, as documentation of your BIOS settings. We feel it is important to keep a record of all settings we used, just in case! This also allows you a convenient record of our settings, in case you decide you make changes and can't remember your original settings.