We know that your main concern lies in the integrity of the companies you do business with. Especially with internet-based businesses, it is often difficult to determine the true values and goals of your supplier. Here you will find Puget Custom Computer's customer testimonials. Entries from our customers are not restricted, and are audited only for inappropriate content. It is our goal to give you a clear picture of our service and product quality, straight from the mouths of our customers! Puget Custom Computer appreciates any feedback, positive or negative, that you have!
We have such good ratings that we are often accused of censoring negative entries! This is not true -- we display every entry, whether it be positive or negative! Look real hard at the hundreds of review here -- although they are overwhelmingly positive, you'll find a few negative ones!
Also, check out our awards and customer testimonials at ResellerRatings.
Reviews on that website are completely outside our control!
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|Kris Thompson [Send Email]|
From Seattle, Washington
2 weeks ago
|"Puget Systems: A++|
After years of buying disposable HP junk five years or so, I wanted a custom built computer that I could upgrade with time. Making due with slow and plodding web browsing while knowing if I opened too many tabs, my media player would start skipping and repeat the last two seconds over and over. It made me feel one skip away from my head exploding Scanners-style.
Finally, I'd had enough and began saving money over the last year. Once I hit my goal, I began shopping around. I was hesitant to trust any one custom PC site or another because they all had some sort of mixed reviews. I even considered spending $4k on a Dell or a Mac Retina desktop.
On Reseller Ratings, while looking at my initial choice's reputation, I saw that you were right above them in the amount of reviews and your score was better. Living in Seattle, I recognized "Puget" and did some Googling. It amazed me how stellar your reputation is and then, after a year of saving, months of planning and comparing other sites, I knew in seconds that Puget Systems would be my best option.
The staff guided me through the fine tuning of my custom order and found exactly what I wanted. Placing the order was a little nerve-wracking but it went off without a hitch. Being able to watch and follow the steps of the building process was great fun and more exciting than I thought possible. Delivery was prompt (even if the delivery guy dropped the box but it was from a very low height and your packaging was well prepared) and my PC arrived the same day as the monitor I ordered separately week earlier. Unboxing to find such a personalized delivery manual, extra spare parts, and everything just as I'd asked was top notch.
It's working great and I still haven't changed the desktop background because your logo is so easy on the eyes. Thanks again!"
|Walter Rywak [Send Email]|
2 weeks ago
|"I've bought three PCs from Puget Systems: one for my nephew and two for myself. Great customization, great team and speedy delivery. Will buy again."|
|Matthew Thomas [Send Email]|
From North Liberty, IA
3 weeks ago
|"This was my first experience using Puget, and I must say that I was very impressed. Almost immediately after saving a configuration, I was contacted by a customer service rep offering to help. Throughout the process, every question or concern I had was promptly answered. |
I've been using my new Puget system for about a week now and it's fantastic. My PC came with the standard spare parts and also came with a binder with my system configuration documented and helpful guides to get my PC up and running as quickly as possible.
All in all I was extremely impressed with Puget Systems. I will definitely use them again."
| Earl T. McFarland [Send Email]|
4 weeks ago
|"Puget computers are head and shoulders above the rest. In test after test it never let me down. These guys know how to build a computer. They are courteous and very professional and know what theyíre talking about. Their computers are very reliable. There are beautiful inside and out. You can tell these are well-built computers. I give the company and the workers five stars. The desk top computer I ordered from Puget was the best investment Iíve ever made. The computer is so fast it amazes me. I would recommend Puget computers to anyone who is looking for a reliable, fast, worry free and inexpensive computer. This computer is awesome. It arrived on time and was boxed extremely well. I would buy another Puget computer in a heartbeat. I donít normally do these kind of reviews but Iím so impressed with Puget I just had to say something about the company and the people. Their people are amazing. Jeff Stubbers is an amazing guy. He helped me from beginning to end. He returned my emails, he was there by phone. He made me feel like part of the Puget family. Try getting any of that from any of the major computer companies and youíll get laughed at. Thanks guys, you all are the best."|
|David N. [Send Email]|
From Southern Illinois
2 months ago
|"My first Puget system (2004) still runs like a champ, so I didn't even consider anyone else when I decided it was time for an upgrade. My new custom air cooled system is awesome -- I couldn't be happier with it. |
Ten years of progress in the technology combined with the SSD's Jeff recommended, and I'm still blown away by its performance even after using it for several weeks. As a Linux-only user, they even pre-installed Fedora for me (no charge). As examples of their thoroughness, the system came with detailed unpacking instructions and screen shots of all the BIOS settings.
I'm happy to find that it's still the same great company I discovered ten years ago. Their sterling reputation is well deserved!"
|Paul Frankfurter [Send Email]|
2 months ago
|""Awesome company! Jeff Stubbers at Puget Custom Computers gave me sound advice. I am not a newbie around computers, but was not real familiar with the Intel Xeon processor line up. Jeff was immediately able to steer me to a proper selection and able to explain why I should use that particular processor.|
I should mention that I was searching for a reliable custom builder that could supply a system that would be 100% hardware compatible with Linux. My system was shipped with my preferred Linux distro, Ubuntu 14.04 LTS. They even contacted me to learn how I wished the hard drive to be partitioned.
Puget systems are a work of art both outside and inside the case. Other builders should take lessons in top quality component selection, cable bundling and routing, and attention to detail from Puget Custom Computers.
My new system sits under my workstation by my left leg and is virtually silent. 5 stars in all categories! Will definitely buy from them again. ""
|Hill Fithian [Send Email]|
From Buena Vista, co
2 months ago
|"This thing is fantastic. A first class collection of geeks built it, there is no doubt in my mind.|
I really like the way you guys document every detail about the construction and testing. Inspires confidence. I might still have to upgrade my off grid powersystem, it uses a few more watts than the old laptop did, but the tradeoff is worth it."
|Lukas van der Walde [Send Email]|
From Spokane, WA
2 months ago
|"The level of customer service and attention to detail is phenomenal (and I say this as a former IT support person for City Hall). The only thing they missed was that when Windows went to sleep, the fans stopped - even though the CPU was running full bore. (I recommend you disable that feature by default and let the customer decide)|
The shipment was beautifully boxed up - if you could find something other than those pesky packing peanuts, that would be nice :)
Difference between buying a machine from a big name manufacturer and Puget Systems - night and day
I am extremely satisfied and look forward to many years of trouble-free computing."
|Scott N [Send Email]|
From Suburban St. Paul, MN
2 months ago
|"My new Genesis I desktop arrived today, on schedule. The packaging was excellent, with very nice attention to detail, and all the extras from the machine's build organized into a very usable form.|
Like a few others have mentioned, the case is a bit bigger than I expected - no fault of Puget Systems, as all the dimensions are clearly listed. For me, the size is no issue, as the office corner where this will sit is not cramped. But for those with tight space requirements, be sure and measure if there's any doubt that this case will fit where the old beige box used to.
For a big workstation, it's a wonderfully quiet system: the only computer in the house quieter than it will be the Mac Air and its no moving parts (not kidding - my set-top DVR fans are far more audible). The build quality looks excellent: tidy, well organized, with nice spacing amongst components to accommodate cooling needs. Far better than the four or five custom builds I've done myself.
The customizing and ordering process with Puget is a pleasure. William George was outstanding to work with: prompt response to questions, willing to do some legwork to provide answers, and never pushy over the full month while I mulled my options. And after the order, the company's website lets the customer see all the steps of the build and test process.
I was very happy to have experts make sure I'd chosen compatible parts, that nothing was DOA with the initial build, and that an initial stress test had passed before shipping. Like I said, I've done some custom builds over the last dozen years. I think it's time to limit my "inside the box" work to maybe adding a few more hard drives.
I only have a few hours of actual power-on time with the new system, so an early-life failure is certainly still possible, but if that happens I'll find out how Puget's warranty work is and write another testimonial.
|Matthew N [Send Email]|
From Richmond VA
3 months ago
|"I have had my laptop for two days now. It is the best computer I have ever owned. Deliver was on time and set up was flawless. It was really nice NOT having all the preloaded junk software that one encounters with a Box Store PC. Just Windows and the apps I selected. My Office 2013 downloaded easily as did two specialty programs. It is lightening fast and it has a crisp, clear interface. I also liked the documentation that came with the laptop, very, very helpful. My overall experience was outstanding. You get what you pay for! I have given up my creaky old Windows Vista PC and my Apple IPAD1 and use my laptop exclusively."|
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