We know that your main concern lies in the integrity of the companies you do business with. Especially with internet-based businesses, it is often difficult to determine the true values and goals of your supplier. Here you will find Puget Custom Computer's customer testimonials. Entries from our customers are not restricted, and are audited only for inappropriate content. It is our goal to give you a clear picture of our service and product quality, straight from the mouths of our customers! Puget Custom Computer appreciates any feedback, positive or negative, that you have!
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|"I was pondering a new home computer system that would be just what I wanted. When I searched exhaustingly online and in stores most big companies had what I wanted but I had to take more expensive models with things I didn't want. Then I happened upon the Puget Systems website. I was leery because I knew nothing about this company. However, I went ahead and configured a computer to see what I could get for my budget. I received immediate email to offer any consult about what I had configured or to answer any questions I might have. At NO time was there any pressure to purchase.....just outstanding knowledge. I actually called.....not just once, but multiple times and got AMAZING help. Whatever question or concern I had was met with facts, not rhetoric. I know just enough about computers to be dangerous......and that's where they helped me know what would work best with which components. I finally pulled the trigger and purchased. Within 1 week I had my new computer and everything about it is perfect! It's hard to impress me, but how it was packed, all the attention to detail in terms of the components. A notebook with help suggestions......you name it, they thought of it. I was awed. I called for some assistance with setting up the monitor and every single person I have spoken with patiently answers questions and helps. This is the most outstanding company and the product they put together is phenomenal. Don't hesitate to buy a computer from them......you won't regret it and the product you get will be the best ever! Customer service is top rate....no regrets AT ALL! I am confident that if I need any help with this computer, I will not be on hold and I will have the best computer techs ever."|
Hometown: lake oswego, or
Rating: 10/10 Date: 07/18/14
|"I purchased a custom-built computer from Puget Systems after literally weeks of in-depth research. I am pleased to report that **service**, quality and craftsmanship at Puget Systems was well above and beyond the highest standards; not surprising for a small, family-owned business that has been operating successfully for fourteen years.|
Among several special-use applications I required for a custom-built computer was >quiet< operation. My expectations were exceeded in every way.
I want to stress here the level of support and service provided by Puget..you will *never* encounter this kind of knowledgeable and personal service, which by the way is guaranteed for life.
I am proud to support such an exemplary, truly family-owned American business."
Rating: 10/10 Date: 07/17/14
|"I am the IT manager for a group that does hardcore simulations of brain tumors. I need serious hoursepower and great graphics.|
Puget Systems is by far the best tech company I have ever known of and had the great pleasure to work with! I personally guarantee you that once you have worked with them, you will never purchase a serious computer anywhere else. And the support staff really knows their stuff. They have never failed me, and I ask some oddball questions! If I every move back to Washington, I would love to work there!
Thank you for all you do!!!"
Kamala Clark-Swanson [Send Email]
Hometown: Seattle, WA
Rating: 10/10 Date: 07/15/14
|"Discovered Puget Systems on an internet search looking for options for a new computer. The market has changed since the last time I needed to make a purchase. After talking to the big three computer vendors for configuration options, I discovered that product knowledge and options have diminished, and sales reps quotes with contact information never arrived. Messages sent were never returned. It feels like if they don't make a sale on the initial call, it's on the next inquiry. Puget Systems (Jeff) showed me there are companies still trying to do the best they can with providing products and service for a customer. There was never any pressure about making a sale, it was always about making a good decision. Very happy to have made the purchase, and feel confident that if an issue ever arises, they will be there with an equal level of support."|
Hometown: Southern Ct
Rating: 10/10 Date: 06/15/14
|"It was time to replace my woefully underpowered computer so I did the usual - checked reviews for consumer machines on Amazon, did internet research, checked the box stores, etc. I had no confidence that any of the machines that I found would be powerful enough to handle workstation CAD graphics - everything was geared towards gaming boxes - and I knew from past experience that customer support from the 'big guys' is lackluster, to say the least.|
After doing some more digging online I found Puget Systems and didn't intend (at first) to do anything more than spec out a machine; once I start doing so, I realized that these guys (and gals) REALLY know their business. Within an hour I had an email suggesting changes to my spec'd machine - changes that reduced the price of the system without compromising performance. At that point I knew I was going to buy from Puget. You know that slimy feeling you get from salespeople sometimes when you are considering a purchase? This was exactly the OPPOSITE of that - every interaction I had, the only feeling I ever got was, how do we get you the system you want?
I ended up ordering. I needed my machine to arrive on a specific day of the week when someone was at home to sign for the package. No problem whatsoever. As the box was built, it was great to see the build documented online. When my machine arrived, the box was GIGANTIC. Inside were foam supports, and a second box cradled inside the first box. There was no way this thing got hurt in transit, even if the UPS driver was feeling feisty. Seriously, the packaging was way beyond adequate, it was how I would pack a delicate piece of art.
Setup - easy as could be, and my machine is seriously fast. In the past I would check the mail, get a cup of coffee, or similar while the system loads up. Not anymore, there just isn't enough time to do more than send a text.
I did have the slightest hiccup. After a few hours of running my system, the graphics card started getting wonky with running two monitors - it would run one, or the other, but not both simultaneously. I got in touch with Puget Systems and they remotely accessed my system with a few clicks on my end. They helped me troubleshoot the problem - which turned out to be a problem with the high-end graphics card I ordered. Obviously, you don't want that to happen, but if it does, you want Puget to be the person that sold you your machine. My tech support guy had a new card out to me that day, with profuse apologies (even though it wasn't Puget's fault - the problem only appeared hours after the system was running and therefore it couldn't have shown up during their extensive stress testing). I knew I had made the right choice as I imagined the tech calls to India I would have endured if I had had the same card issue with one of the big guys. Needless to say all my future machines will be from Puget. I could not recommend them more highly.
Incidentally, when I was installing the replacement card, I had a chance to look inside the (huge) machine they sent me. Everything was neat as a pin, the cables all neatly tied off, everything as ship shape as a Swiss watch. I am very impressed. Kudos to all - Charlie Zehnder"
charles zehnder [Send Email]
Rating: 10/10 Date: 06/12/14
|"I have been having my computers custom built for at least twenty years. When it came time for me to have a new graphics computer built I went to my old company and found that they did not offer exactly what I was after. I did a quick search and found Puget systems.|
Puget Systems seemed to really have it together regarding the various system type builds they offer. I went to the graphics computers and did a trial build, after this I exchanged email with Eric Brown regarding the machine and with his help we put together what I will call my dream machine. I went ahead and ordered the machine on 5-14 they built the machine and shipped on 5-16.
I got the machine about ten days ago and wanted to play with it for awhile prior to leaving these comments. The machine runs like a banshee and is so fast it amazes me every time I do something on it. The quality of all components is the best and Puget Systems customer service is what you expect out of a top rate company.
Rhino3D with Brazil is my main design software and it works better than I ever thought I would see.
If your building a new system I highly recommend you buy from Puget Systems.
Daniel Lopacki [Send Email]
Hometown: Southwest New Mexico
Rating: 10/10 Date: 06/02/14
|"THE DAY I DECIDED TO GET A CUSTOM SYSTEM BUILT FOR MYSELF I SIMPLY DID A SEARCH ON GOOGLE. IT CAME UP WITH A NUMBER OF VALID RESULTS. THE FIRST PLACE I CALLED WAS PUGET AND AFTER ABOUT 38 SECONDS ON THE PHONE WITH THEM I KNEW I WAS IN GREAT HANDS.|
WITH MY INPUT THEY SPECIFIED WHAT THEY THOUGHT I SHOULD HAVE AND I AGREED.
I PAID, THEY BUILT.
THEN THEY PHOTOGRAPHED AND VIDEO TAPED THE FINAL PRODUCT AND EMAILED ME THE LINKS............. THAT WAS WAY COOL!
NOW THAT I HAVE MY BEAST SET IT UP IN MY OFFICE, I COULDN\'T BE HAPPIER.
WHAT A GREAT DECEISION I MADE IN GOING WITH PUGET!!
BAYARD GALEY [Send Email]
Hometown: BOWIE, MD
Rating: 10/10 Date: 05/07/14
|"Had my i7 6 core machine running solid at 98% for a week now, and working great. The machine arrived with a lot of the setup completed, so I only had to add some of the licensed software I use, plus some of the freeware I normally install. The video tape Puget sent was helpful, and the phone call to check that all was working properly appreciated. I also really appreciated the web site that allowed me to view progress on constructing the machine.|
I was after a super PC, and found it."
Gary White [Send Email]
Rating: 10/10 Date: 05/02/14
|"After thinking about getting a new PC for almost a year (pending XP's doom), I looked at many PC companies. I did consider the Big box stores, office stores etc., and even some of the popular PC makers. Over the years, I've learned that most often, even though these other PC makers tout the main benefits of their systems, there is always something they omit to tell you or lacking thereof; like 4 slots for RAM, and they fill all four; so you have to loose RAM to add more RAM; or a mega sized HDD, but a poor power supply. When I came across an article online about Puget, mentioning their very low failure rate on the components used in the PCs; this greatly sparked my interest. I also wanted to get something better than I have had in the past, and more towards a 'gaming' type PC; even though I play no games. I just emailed Puget with what I was looking to run on it, and my budget, and they set me up with a link to a system to fit my budget; then I just tweaked a couple options to suit me; and ordered.|
I ordered the Spirit system along with a 17" Laptop. Both have an SSD drive with larger HDD drive. I must say, paired with Windows 8.1, it is so fast; boots up in less than 30 seconds. An SSD is the best option to add. I also added a card to add 4 more USB outlets on the back; since we have several printers and a postage scale; and those 4 to 1 USB adapters just lead to issues; so I'm happy I added that item.
I did have a few issues with Windows 8.1 after installing some programs, but after identifying it; the issue was resolved. I did contact Puget, and they stuck with me all the way until my issues were resolved. It was nothing Puget could have done differently; it was software based issues; but they would email suggestions, offered to do remote desktop; even called me to see how things were going and if the issues were resolved. Very happy with the attention they gave me. I really felt my money spent was appreciated.
With that said, I would recommend if you are installing somewhat old software (even if Microsoft says it's compatible), create a system restore point before installing each program. After install of each program, make sure you can open the apps in Metro, and open the Windows Store app. If those work, you should be good to install the next program. My issue revolved around an old printer driver, and CorelDraw X3; which says compatible on MS Website, but it's not. So, do the restore point's.
The Spirit system is very quiet, didn't need the other model that is pretty much silent; this one is very quite. The Spirit case is larger than you might expect. I have room so it's not a big deal, but you may want to note the size before buying a Spirit if space is an issue. I also like this case's filters on the removable front grill, and slide out bottom filter under the power supply. Both easy to remove and clean.
As far as windows 8. Many articles saying how people hate it. Well, I debated a lot whether to get Windows 7, or not. Since I will eventually have to learn Windows 8 anyway; I reluctantly chose Windows 8. Even when I first got this PC; I wondered if I made the right choice. Well, I got mine with 8.1 and since the major update in early April 2014, the desktop mode is pretty much just like Windows 7 anyway; and operates so fast when paired with the SSD drive. I think of it as Desktop mode for work, Metro for play. Windows 7 is several years old already and felt the security alone was worth going with Windows 8.
Feel free to email me your questions. Very happy I found Puget Systems."
Rick Baker [Send Email]
Rating: 10/10 Date: 04/22/14
|"I have purchased and built many computers through the years. This time when I started looking to buy a new computer, I was again thinking of building it myself. My extensive search on the Internet gave many options for purchasing parts and/or having it customized or custom built.|
I am "allergic" to noise, and wanted a computer that was as SILENT as possible and with top notch PERFORMANCE. My search led me to Puget Systems, a company I had never heard about before. So I did my due diligence and researched the company. I found loads of comments and reviews about the company, and close to 100% of them were bragging about how good this company is!!!
I started to "configure" my computer on their site, saved it so I could go back to it and make changes, which I did during several weeks, to make sure I got the configuration I needed.
During this process, I received a prompt email from Wilson Chau at Puget Systems, offering his assistance in reviewing my configuration and answering any questions I may have.
I had some concerns, and Wilson immediately replied and took care of all issues I brought up.
I sent him an email late at night one day - and within minutes, I had his reply.
Then I sent him an email very early morning next day - and again he replied within minutes. This guy never sleeps, LOL.
After placing the final order, I could literally watch online as the computer was built, the progress, who was working on it, and when it was done. Very cool!
The computer arrived exactly as scheduled, and the first thing I noticed, was the incredible thorough packaging. Absolutely top notch care!
The second thing I noticed after opening the computer and looking inside, was how incredible well put together and organized everything was, how nicely the cables were organized, how thoughtful the sound dampening material was applied etc. etc. There were nothing I could point to - that could have been done better or nicer!
Top notch assembly!
Today I am the happy owner of a brand new Serenity Mini, with Intel Core i7-4770k and Samsung 840 Pro SSD.
The computer is very fast, and it is absolutely quiet!
I sit next to it, but I cannot hear it running!
I will recommend Puget Systems to ANYONE looking to buy a new computer.
When you buy QUALITY - you will never regret, and you can enjoy for as long as you have your machine.
Thanks to all the people at Puget Systems - who built and handled my computer!
OS, California [Send Email]
Rating: 10/10 Date: 04/21/14
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