We know that your main concern lies in the integrity of the companies you do business with. Especially with internet-based businesses, it is often difficult to determine the true values and goals of your supplier. Here you will find Puget Custom Computer's customer testimonials. Entries from our customers are not restricted, and are audited only for inappropriate content. It is our goal to give you a clear picture of our service and product quality, straight from the mouths of our customers! Puget Custom Computer appreciates any feedback, positive or negative, that you have!
We have such good ratings that we are often accused of censoring negative entries! This is not true -- we display every entry, whether it be positive or negative! Look real hard at the hundreds of review here -- although they are overwhelmingly positive, you'll find a few negative ones!
Also, check out our awards and customer testimonials at ResellerRatings.
Reviews on that website are completely outside our control!
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mabrouk [Send Email]
Rating: 10/10 Date: 09/15/14
|"Purchasing a custom computer from Puget Systems was one of the best customer service experiences I've ever had. Beginning the first time I visited the Puget website and began configuring possible systems, I received clear and well thought out emails from Puget representatives helping me with configuration options and offering suggestions. I even received a video of my computer after it was built showing me key features, as well as several follow-up communications directly from Jon Bach, the company's founder, asking me how I liked the system and if he could assist in any way. I had very specific needs for a custom build, and Puget delivered. But the experience was so exceptional, I plan to buy all my systems from them going forward. What a kick-ass company!"|
Rating: 10/10 Date: 09/14/14
|"My User Account is password protected. The other day I went to log in and a dialog box appeared stating that my password was not correct and could not login. I tried several different things to fix the problem but got the same error message. I called PugetSystems and Daniel connected me to Richard, Techinal Support. |
Well, Richard made short order of my problem--registry error. He led me down the path of correction and had me back into my account in no time.
I have had no trouble with my PugetSystem computer and very happy with their customer support-they have been there when I needed them! Richard, thanks again for you patience and techinal support."
Ron Parks [Send Email]
Rating: 10/10 Date: 09/09/14
|"The whole experience from initial inquiry to receiving the finished product was great. Puget System's customer reps answered all of my questions promptly and professionally. Receiving regular updates and the ability to watch the build progress and testing steps was quite cool! Puget puts out the extra effort to be transparent and keep it's customers informed. The PC arrived well packaged and with excellent documentation. I especially like the fact that they did not load it with any "bloatware" or superfluous apps. I got a very clean machine with nothing more than what I asked for. You won't find bottom barrel prices here, and that's okay with me. I was willing to pay a little more for a well designed, tested and reliable product. All in all, I'm very pleased with my new PC and Puget System's excellent service and |
Rating: 10/10 Date: 09/08/14
|"They're a great company to do business with. The web site helps you easily decide what you need. Real people provide timely and useful advice. And the assembly crew does an excellent job building it. Overall the kind of service you don't often find. I'll be back next time I'm looking for a new machine."|
Rick Otis [Send Email]
Hometown: Washington DC
Rating: 10/10 Date: 09/04/14
|"I've been a repeat customer several times and this latest time was no exception: Puget just rocks. I've got the machine I want, more service than I could ask for, and it was the best price I could find - what's not to like?!|
If you are at all on the fence about trusting these guys, do yourself a favor and give them a shot. You absolutely will not be sorry!"
Rob [Send Email]
Rating: 10/10 Date: 08/29/14
|"They deserve their good ratings. I would like to put in a plug for them here (and will in other places as well) because I want others in my circumstances to know that there IS a technical solution out there that is worth getting and that will add hugely to your quality of life. I got my extra-quiet computer from them quite some months ago, and wanted to do a serious test drive with all the programs I use (and would be using ON it) before submitting my review. Being a careful and cautious, thorough person, with a number of visual disabilities, I wanted to "get it right" with this computer. I asked a lot of questions of a lot of dealers, but when I wouldn't respond with promptness to their hustle, they dropped me or urged me to come by their shop for a harder sell. These folks answered every single question I had, very thoughtfully. They inquired as to my needs in detail, because I do need some "special features" due to being visually handicapped. I was impressed by their care and attention, and reassured as to their honesty and merited pride in their product. I had not been able to use my dictation system and other things I need for my visual disabilities on my previous computer, because the fan created extraneous noise that interfered with many things I needed to do. This extra-quiet and very powerful computer can handle all my handicapped and professional software, and is quiet enough not to interfere with voice commands. The latest version of Dragon Dictate on it is a dream come true. A freakin DREAM. For anyone who has struggled with this, I don't have to say more. This is the quiet computer you have been looking for. I had post-sales questions, which they were kind enough to answer personally and patiently. It came with all the information I needed to set it up, and worked out of the box. This sort of service died in 1950s Iowa, surely. Or so I thought. Just for a laugh - I took a photo on my cell, of the back of the PC, to a computer retail shop when I needed to get a certain connector for a second screen (this is their budget model, I got, now), and the shop guy's jaw dropped when he saw the photo on my cellphone. I looked at my own cellphone screen again just to check, a bit alarmed, when I saw the look on his face, because I wanted to make sure it wasn't something prurient that had made its way onto my cellphone (prank or something!?), such was the look on the shop guy's face! Seriously. Please, for any of you with visual handicaps struggling to find a system that will work with a lot of spoken commands or dictation (doctors or lawyers even), consider Puget's machines. Disbelieve me if you will. I'm just rocking out on my dream monster here until my next eye operation, much happier and more comfortable than I have ever been on my computer, and fighting my kids off for it. :)"|
Elizabeth [Send Email]
Hometown: Central Florida
Rating: 10/10 Date: 08/28/14
|"I am currently a college engineering student and I ordered a laptop from Puget Systems about two years ago. The building process of the "custom laptop" was quite fast and Puget sent a few update emails to show me the process. The computer at the two year mark has been fantastic and I have run some heavy programs on here such as CATIA and Inventor. Overall great quality and good honest people. I will be a return customer since I trust their products."|
Rating: 10/10 Date: 08/25/14
|"My first experience with Puget Systems was limited in scope, but was still worth describing. I had submitted to an impulse and I needed a new graphics adapter for my PC, which I'd built myself and hadn't intended to be used for anything but casual games. I found Puget Systems via a Google search, and boy am I glad I did! Not only did they have exactly what I was looking for but it was at a great price, too. I placed my order online and within three days - without any high-priced shipping options - my new adapter was at my doorstep! You can bet that Puget will be one of the first places I go from now on!"|
Hometown: San Francisco
Rating: 10/10 Date: 08/22/14
|"Puget Systems made me feel like I was their ONLY customer. I started off planning to build my comp myself, but after finishing planning the build and pricing the parts I figured, "screw it maybe I can get someone else to do it for the same price, bulk pricing and such." So I made a list of all the companies I knew of and began calling and interviewing them to see if they had the "experience" necessary to present me with an acceptable product. First, let me say that on paper Puget was NOT a top contender(quite the opposite actually). But, I still gave everyone the chance to provide a quote (let me also say that apples to apples you will be cheaper building yourself, however the price is well worth it as I will describe.) So, I called around and got a quote from all the companies exactly as asked. All that is, except Puget, where I found myself receiving a full consultation from William George, who seemingly has unlimited knowledge on things computer hardware, about performance per dollar, my goals for the build, optimization for those those goals, and general enhancements. This is after I made it absolutely clear to him that he DID NOT have my business yet. I must have spent a total of three hours (not a bad thing) on the phone with him getting my build perfect, down to the wiring configuration. What I ended up with was a build with most of the performance but half the cost and already configured to make future upgrades as simple as possible. Now, I was at an apo at the time of my order and its hard to get normal things shipped there much less a 60+ pound customized PC. Puget went out of their way to figure out how to get my computer to me. When I got the comp, besides what I expected, I also received additional hardware, all driver CDs, a Puget Systems diagnostic and restore CD, and a customized (ask about it) very professional manual, on par with what you'd expect if you were ordering on behalf of a major corporation. |
Despite extensive testing (again, ask) by Puget to make sure they got it right before it left the warehouse, I soon happened across a minor problem where the GPU prevented the computer from booting into the uefi settings. This is where Puget really started to shine. Unlike any other customer support I have ever dealt with, EVER DEALT WITH, Chris trusted my competence in diagnosing the issue. At no time was I asked to perform a million tests to see if the root of the problem actually lie with my cellphone or something else stupid. Just two simple tests to isolate whether it was the MB or GPU and I was on my way to getting a replacement. At the time I was in the middle of an international move and dragged this case out for more than three months. Chris had unbelievable patience with me. The card manufacturer list in the return policy that the customer has 90 days from to return the card for a refund or replacement to be honored. Puget made no indication that they cared. Normally, Puget requires that deposit be placed that is forfeited if the broken part isn't returned within 30 days of receiving the replacement. When I explained that my comp was stuck in shipping, Chris waived this rule. After I finally got everything in one place, I opened the replacement box to find that the new card was a different brand than the original. Again I called customer support, half to complain, half ask why they had done this. At this point I knew I was being irritating. Still, I was never argued with and always treated with the utmost respect. The support rep directed my question to a technician who explained that according to my wishes (same performance, high reliability) they could not ship the same brand and, in fact, they were not placing that brand in future builds because of reliability. Knowing this, they chose the most reliable card with similar performance.
Taken individually, these are all characteristics of a great company, but holistically my experience indicates something much more. Puget Systems has exceptional leadership at all levels. The management at Puget still remembers the golden rule that thousands of businesses have forgotten. “Take care of your employees, and your employees will take care of your customers, and your customers will take care of you.” Naturally, this would be the dream job of any techie. But more realistically I will be calling Puget for all my future builds (and sub-assemblies, and individual parts if I can get away with it) for as long as this business culture remains."
Anthony Smithson [Send Email]
Rating: 10/10 Date: 08/02/14
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