We know that your main concern lies in the integrity of the companies you do business with. Especially with internet-based businesses, it is often difficult to determine the true values and goals of your supplier. Here you will find Puget Custom Computer's customer testimonials. Entries from our customers are not restricted, and are audited only for inappropriate content. It is our goal to give you a clear picture of our service and product quality, straight from the mouths of our customers! Puget Custom Computer appreciates any feedback, positive or negative, that you have!
We have such good ratings that we are often accused of censoring negative entries! This is not true -- we display every entry, whether it be positive or negative! Look real hard at the hundreds of review here -- although they are overwhelmingly positive, you'll find a few negative ones!
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|"I could not be happier with the quality and service I found with Puget. When making decisions and ordering, both reps were very knowledgeable and helpful in chats. I found many reviews but none had any negative comments. They all gave Puget the highest scores for top performance and silence. After ordering, I received follow up emails and links to view the progress of building and testing. I was impressed even more when the package arrived with a hard-cover notebook containing color pictures of each person involved, clear instructions on unpacking and setup, detailed explanations of ports, manufacturer support links, printouts of testing results and a collection of all discs including a full system backup. It also included a box with all the leftover parts and a classy pouch with additional SATA and power cables for expansion. Puget also installed additional cables for additional drives that I told the rep I would be adding. The system has been running flawlessly for a couple weeks now. I removed the side panel before the second boot to confirm that fans were running. They were. It is truly silent. A small blue light goes out when it is off. I replaced the operating system and was able to resolve all unknown device icons with just the motherboard disc. The event log has no errors or warnings. I have moved off lots of software over from my old computer and everything has been running wonderfully. Puget make luxury-class systems at the same price range as most others with the same specs. Many thanks and blessings to everyone at Puget!"|
Rating: 10/10 Date: 03/03/14
|"I have been going back and forth with Jeff regarding what I wanted in a rock solid but fast PC. This is my second Puget Systems PC and it will not be my last. My son-in-law is an executive with a competing firm and provided me several configurations from which to choose from. He has envied my previous Puget system and was not surprised when I told him that I would be going with Puget again."|
Armand Escalera [Send Email]
Rating: 10/10 Date: 02/28/14
|"I've had a few computers over the years but I've never had a computer as fantastic as my new Puget Genesis! I do alot of photo editing with some pretty heavy duty, resource intensive software which in the past has bogged down my previous computers. Not so with my new machine...she's so fast! My last computer was noisey & acted like a second heater for the room. But my new computer is so quiet and I honestly can't feel any heat coming from her. |
Also, it was a great experience working with Jeff, my sales rep. He helped me configure the computer to match my needs and was never pushy."
Beverley Vycital [Send Email]
Rating: 10/10 Date: 02/24/14
|"This is how companies should be run. Everyone did everything they could to be helpful without being intrusive. And everyone knew what they were talking about. The site offers an abundance of information on every component. I am quite pleased with the the experience and the system that I am now enjoying. Not the cheapest, but worth every penny. Highly recommended."|
Rating: 10/10 Date: 02/22/14
|"I discovered Puget Custom Computers about 7 years ago. They were a smaller outfit back then and provided an excellent professional personal experience. Needing maintenance on my water cooled PC I recently hunted them down at their new digs. When I saw their online profile and how much their staff had expanded I wondered how my experience would be all these years later. I can tell you with no reservation that Puget Custom Computers is everything they were when they started out and more. They stayed true to themselves and most importantly their customers. They have not let their size or recognition by different media outlets effect their top knotch customer service. Technician Scott who assisted me seemed more like an old friend than a salesman. Its great to see a small business flourish. Thanks so much, its so hard to find good customer service these days, and you exceeded. My PC is up and running, even upgraded a bit courtesy of Puget Custom Computers."|
Phil [Send Email]
Rating: 10/10 Date: 02/21/14
|"I was looking for a custom computer for Photoshop. I searched the web and researched several online companies but kept coming back to Puget Systems. I was impressed by the lifetime labor and tech support, and their dedication to quality. I created an account and started working with customer service rep Jeff Stubbers. He helped me through the build and we emailed back and forth on several occasions to discuss the proper components and setup. He was very patient and was understanding of me wanting to keep the price reasonable. I finally order the computer and it arrived within 2 weeks. They provide a complete status report on your build as the process moves along, and even sent me a you tube video of a technician going over all aspect of my computer, so I was aware of every stage of the build. The computer arrived in great shape. The quality, attention to detail, customer support was all incredible and I would highly recommend Puget Systems to anyone needing a custom built computer. Very impressive!!!"|
Richard Phillips [Send Email]
Rating: 10/10 Date: 02/18/14
|"I had been looking to build a custom gaming PC for quite a while and had been all around the web looking at different manufacturers, I stumbled onto Puget System's mainpage as a direct link from logicalincrements.com. It looked underwhelming at first but I figured I would give it a go and see what kind of configuration I could come up with. After setting my original config I selected the option for review by a professional, expecting the usual no response or useless "its up to you" reply. By the time I woke up the next day ( I originally sent the request at 5am) I had a detailed response from Will outlining the positives and negatives of different choices and an open offer to e-mail him with further questions. What sold me was that he actually steered me out of useless frills and into choices that would add to the stability and/or performance of my system, he stayed away from pointless upsells and helped me build a really solid PC that would do all I needed it to do and then some. That experience sold me 100% on Puget as MY custom builder, and the only builder I would recommend to anyone. |
It only got better from there, after I finalized my order and it was prepping for assembly I noticed the meticulous work their staff puts into every facet of production. Oscar did what I would call the finest wiring job I have EVER seen, and as an avid PC gamer I have seen some excellent custom PC work. The wiring looked artistic in a way, his pride in what he does shows and I hope next time I buy from Puget (and I will) he will be the one wiring my rig. After Oscar assembled it, Kyle did a great job trying to break it and probably put more stress on my system than I ever will, every part was meticulously strained and benchmarked. Every member of the service and production staff is top notch IMO.
No corners are cut by Puget, their quality and pride in both service and product show. I can't see myself buying from another company as long as Puget is building rigs for gamers like me."
John Cadotte [Send Email]
Hometown: St. Ignace, MI
Rating: 10/10 Date: 02/18/14
|"Deciding to purchase the right computer to meet my current and future photographic needs led me to Jeff Stubbers of Puget Systems. |
My search for a solution across popular manufacturers was unsuccessful. They could not meet my requirements. I turned to photography forums where I have confidence in the members and the moderators. Puget System consistently received solid user reviews.
I looked at their website and the offerings geared for photographers and new Puget Systems would have the components to meet my needs. I worked with Jeff Stubbers. Working with Jeff was like dealing with a top customer focused organization. His service and attention to detail reminded me of two of the top ranked global customer service companies - LL Bean and Amazon.
My experience with Jeff was just terrific. He asked lots of questions about how I use the PC, made recommendations, explained every component in the PC, and thoroughly answered each and every question I had. In fact Jeff even provided solid perspective on a new monitor. Jeff never pressured me. Over several contacts, Jeff made me feel comfortable and confident with purchasing from Puget Systems.
On January 31, I purchased the computer and it arrived on Friday, February 7. On Saturday, I set the computer and monitor up and ran into an issue. My wifi card was not working correctly with my router. I thought this is where the rubber meets the road. How will Puget address the issue.
I sent Jeff an email detailing the issue and spoke to him first thing Monday morning. In under a minute Jeff advised that in the box with the extra “stuff” the company sends (extra parts, etc) was a stealth antenna which attached to the back of the computer and insured my wifi card and router worked seamlessly. And they did work seamlessly. My PC and monitor were working really well.
Importantly, Jeff’s calm and confident action left me feeling good about my investment with Puget. I’ve already recommended Puget Systems to two associates and friends. I’m looking forward to a long and solid relationship with the company and feel confident they will help me over the life of the computer.
Marc Schoenholz [Send Email]
Rating: 10/10 Date: 02/11/14
|"I have purchased many computers over the years. Most of my computers were custom configured from Dell, Gateway, HP, Micron etc. The level of customer service from the sales / ordering folks have been fantastic. When my computer arrived the packaging the computer was shipped in was over the top. Not even Federal Express known for tossing packages on the front porch could have damaged this computer. Also, there was shipping protection on the inside of the computer case as well. |
The Manual Puget Systems provided has been very helpful in getting setup on my new computer. This is a very nice system and I am excited about my new purchase."
Randy Freeman [Send Email]
Hometown: Naples, FL
Rating: 10/10 Date: 01/24/14
|"I spent a long time trying to find the right custom computer specialists when I was searching for a replacement laptop. After finding that Puget was the only one that catered to my needs, I was thrilled to learn the lengths to which they go to ensure that every PC that goes out is perfect. Friendly and helpful representatives, and updates throughout the entire process. My new Traverse V562i 15 inch is everything I wanted, and even a little bit more."|
Zachery Dickson [Send Email]
Hometown: Grande Prairie, AB, CA
Rating: 10/10 Date: 01/21/14
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