We know that your main concern lies in the integrity of the companies you do business with. Especially with internet-based businesses, it is often difficult to determine the true values and goals of your supplier. Here you will find Puget Custom Computer's customer testimonials. Entries from our customers are not restricted, and are audited only for inappropriate content. It is our goal to give you a clear picture of our service and product quality, straight from the mouths of our customers! Puget Custom Computer appreciates any feedback, positive or negative, that you have!
We have such good ratings that we are often accused of censoring negative entries! This is not true -- we display every entry, whether it be positive or negative! Look real hard at the hundreds of review here -- although they are overwhelmingly positive, you'll find a few negative ones!
Also, check out our awards and customer testimonials at ResellerRatings.
Reviews on that website are completely outside our control!
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|"Machine was *very* well packed and installation was excellent. So far no problems and am quite happy."|
Craig Newmark [Send Email]
Rating: 10/10 Date: 06/15/13
|"Great service, great computer. The tech support always seemed perfectly happy to help me on all my questions, even the really stupid ones that with a little effort I could've found out for myself. Helped me every step of the way. Originally, I was going to find out what I needed, figure out the approximate cost, then build it myself, but THIS is why I bought from them. Anyways, I recommend this company to anyone looking to get a new custom computer."|
Hometown: Tyler, TX
Rating: 10/10 Date: 06/11/13
|"As a photographer who uses wide-gamut color spaces in my work, I needed a matte, wide gamut screen for my Traverse 15Ē laptop. When I saw Pugetís news release that they would be offering TFT matte screens that would display 95% of the NTSC color space, (which is very similar to Adobe RGB), I jumped on it.|
After a couple of e-mails with Wilson, my sales rep, I received instructions on how to return my computer for the upgrade. Well, I have now had time to use the new screen and I am impressed! I really appreciate the matte screen for its lack of glare, good viewing angles, and clean and crisp color, even with colors that push the limits of Adobe RGB.
The upgrade was flawless, and the skill and care taken by Pugetís service and support staff was outstanding! I received updates via e-mail and regular updates under my account on Pugetís website. They also updated Windows and ran a series of benchmarks in order to ensure that when my laptop went out the door and back to me it was working as good as new.
Until this upgrade, I had never had to use Pugetís Repair/Upgrade services so I can say that they take as great a care with this service as they do when they build a new computer for you.
So, once again Puget Systems does it right! Many thanks for job well done!"
Preston Birdwell [Send Email]
Hometown: Columbia, CA
Rating: 10/10 Date: 06/05/13
|"Fantastic machine, fantastic service, fantastic people!! From first submitting a request for estimate, thru emails and phone call with Jeff Stubbers, to receiving my machine in a short time, this has been a great experience. Machine is awesome, does exactly what I wanted at the speed I expected. The attention to detail in all phases of this order was exemplary. Puget Systems is to be commended on their quality as well as their people."|
Robert Myers [Send Email]
Rating: 10/10 Date: 05/20/13
|"Just left a review on Reseller's on a couple of Obsidian workstations I purchased, but wanted to note here how pleased I am with the purchase. We've had these for a little over two months and they have worked flawlessly. It seems Puget appeals more to discriminating consumers than businesses, but I see this as missed opportunity for the ill informed. Business users - you have to figure the value of your time into the decision. A few hours of a professional's time more than offsets the difference in cost between the range of supplier's prices. Puget offers an excellent value for a solid machine. For smaller businesses that properly account for their time, the Puget Obsidian line is a smart purchase."|
John OConnor [Send Email]
Rating: 10/10 Date: 05/14/13
|"I like buying my computers from Puget. This is my third one. I like William George. He's the rep who answers the phone to take your order. He's super-qualified. Click on the Resources tab at the Puget homepage and you'll find his article on configuring gaming PCs. Elsewhere he writes on solid state drives. Google his name with Core i5 in the query and his 2010 article on the Intel line of iCore processors comes up. This is the guy Puget has answering the phones. That says a lot about the company. If you're self-directed like I am, you'll enjoy exploring the Puget website. It's all true what what you see on the video. This is really a company that sacrifices a little off its bottom line to provide you with a first-rate commitment to building what you ask for. To Josh, Kyle, William, and Stacey -- the people primarily responsible for building my three speedy Puget PCs -- you got a good thing going at Auburn. You could teach the competition a few things on how to build a great computer."|
GIAN DE FALCO [Send Email]
Rating: 10/10 Date: 05/14/13
|"I started by looking at the different vendors of quiet systems as that was one of my primary reasons for swapping out my PC (apart from the fact the old one was getting on in years).|
After looking around for a week or so, I decided to try Puget Systems. I spent over an hour in a chat session with Jeff going over the different possibilities, before deciding to get a customized Serenity.
Jeff made some recommendations, which I took and I placed my order. Estimated shipping time was a week later, so it was great to see the progress of the build on the website as well as the pictures once it was ready and of course the performance benchmarks (my only request would be to show some comparison benchmarks on this page to get an idea of what differences there might be. Maybe against some standard builds?).
The PC shipped as scheduled, and it finally arrived. Packing was excellent and surprised me with its size and everything that was in it. Finally got to plug it in, and that was a joy. Almost no noise at all and fast. It was a pleasure doing business with Puget Systems and will certainly use them for the next system when it is time. Great job!"
Piers Barrington [Send Email]
Hometown: Smithtown, NY
Rating: 10/10 Date: 05/06/13
|"I just took delivery of a new desktop SPIRIT model and must say it appears to live up to reviews I've read from other customers. It came in the stoutest packing I've witnessed for a desktop computer. Setup was very easy and I could not believe how quiet it runs!|
It's not their quiet model (the Serenity), but it's VERY quiet. I debated spending a bit more on the Serenity but the Customer Service representative advised me that the Spirit was 'pretty quiet'....he wasn't exaggerating! The computer is super solid, very quick and very attractive. I'm very satisfied so far and would recommend Puget Systems to anyone with no reservations...THANKS, GUYS!"
Jim Little [Send Email]
Hometown: Florence, Oregon
Rating: 10/10 Date: 04/29/13
|"Over a year ago, I purchased the Spirit with two drives, tons of storage, and other tech stuff that all works extremely well. What amazes me the most, is there is another model that is noted as being quietest of all, but how much more quiet can a computer be. The spirit we have is absolutely silent. We keep it in the same room as our main watching TV and it is just flat out silent.|
This is the 2nd computer I have bought from Puget Sound. The previous model lasted 6 to 7 years with zero repairs or add Ons. In another 5 to 7 years, I'll come calling again.
Thank you Puget Sound!
Christian Smith [Send Email]
Hometown: Wayne, NJ
Rating: 10/10 Date: 04/19/13
|"I just finished my review at ResellerRatings and wanted to add something to this website.|
I have ordered 3 Puget Systems computers now. Over the past week I loaded software and prepared the latest one for use. Each computer had a different use but I was able to customize them. All continue to work flawlessly (and quietly). My first was a home theater PC which was packaged in a case that fit very well with home theater equipment right down to the black case with turned aluminum feet. WAF was quite high and remains that way. The computer is dead silent. Inside there is this huge fan mounted on the CPU heat sink that turns very slowly. No more 3rd rate Comcast DVR's for us now!
The second was a replacement for my wife's very old and outdated computer. As with the first one it is still running flawlessly and she is quite pleased with it. Her computer is located in her work room which is very quiet. Even in that quiet room I cannot hear her computer.
The third is a replacement for my own 9 year old computer. What a pleasure this one is. I was able to customize it with an i7 CPU, 16 GB of memory and an SSD for the system and applications. Even with the higher performance, this computer is silent.
I have found Puget Systems very easy to work with and I have found their products to be absolutely first rate.
Their website is very easy to use and gives real time feedback as you choose the customization. There is a rich selection of styles and components to allow one to configure a very low cost and basic system or a liquid cooled monster with the best CPU Intel makes that is being overclocked. When finished, you can submit the configuration to one of their experts who will look it over for you. In my case I was able to save about $130 because I didn't need to order a video board. Their expert recognized that the combination of my lower need for graphics and the built in graphics processing in the CPU I was getting made that possible. It does show that they are not just trying to sell the highest cost computer but will give advice with your need as a priority.
Their lifetime labor warranty is sort of unbelievable. I have used their phone support several times and in each case I was able to reach a knowledgeable person on the first call. That is a really valuable service. With my latest system I found that the computer didn't seem to support the very high resolution of my new monitor. I called Puget Systems support and told them that maybe I needed a new video card after all. The support person told me I was using a cable that didn't support the high resolution and that all I needed was a new cable.
In all three cases the computers were double boxed with foam spacers to give about a 2 inch space between inside and outside box. The outside box is made of very substantial multi-ply cardboard. The computers had no shipping issues. I was impressed as I looked over the inside of the computer. All cables were neatly dressed and tied down so that there would be no vibration. Each connecter had a small dab of hot glue on it to ensure nothing came loose during shipping. The computers came with the operating system of my choice already loaded. All I had to do was plug it in and it ran. After my own customization I ready to go.
after these three experiences I have learned to trust the people at Puget Systems. I trust both their business integrity and their technical competence."
Steve Waisner [Send Email]
Hometown: Fremont, Ca.
Rating: 10/10 Date: 04/15/13
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