“My report is on the tarantula hawk. Can you read it and look for mistakes?”
My son handed me a sheet of well-worn paper with thick lines and plenty of space for a fourth grader to write. I took a red marker in hand and began reading about the tarantula hunting wasp.
Have you ever gone to an upscale restaurant on a special occasion? The hostess greets you immediately, and your table is ready. Your server is friendly and attentive, and the meal itself is everything you hoped it would be. Your table location, the lighting and the ambiance are perfect. Your server brings the check to your table and says,
One comment I hear often when talking to a client is, “I used to keep up to date with technology, but it’s been a while now, and I’m out of touch with the latest trends.” I can certainly understand why.
Sometimes you find excellent customer service in the most unlikely places. That’s what I’d like to tell you about today.
Just over four years ago, I left the state of Washington for the desert of southern Utah. In addition to trading the mild Seattle climate for the scorching summers of Utah, I was now on the hook to pay state income tax. Washington finds a way to get their pound of flesh through higher sales and property taxes, but completing my end-of-year accounting was easier in Washington because all I had to worry about was Federal taxes.
I’m not a professional photographer and neither is my wife. Heck, we’re not even amateur photographers either. I’d say we’re more social photographers. Beyond the occasional spur of the moment, all our pictures are from special occasions like our kid’s birth, vacations, birthday parties, etc. I’d imagine many of you are similar. We’ve amassed thousand of photos throughout the years, and our current method of backing those up is burning them to a DVD.
There has to be a better way.
Over the past few years, customers have asked us to recommend a service for sharing large files. In the past I’ve recommended Dropbox to those sending files under 2GB. But what if you need to send a really large file, say a 50GB file? And what if you need to send that 50GB file to five people in different locations?
I was recently having some issues with my cable internet and TV. At first, the cable box would periodically freeze and we’d be unable to change the channel. About the same time, the internet would cut out as well too. At first, it was only happening a couple of times a week. Eventually, it started happening a couple times a day.
We believe that computers should be a pleasure to purchase and own. They should get your work done, and not be a hindrance. How do we keep that experience mission as we grow?
Welcome to Puget Systems first quarterly newsletter! We want to share with you the new and exciting things that are happening with us.
I had a client who recently contacted me over the weekend in a bit of a panic because he had just upgraded to the latest Adobe Premiere CC 2017 and that caused him some grief.
Puget Systems builds custom workstations, servers and storage solutions tailored for your work.
We provide:
Extensive performance testing
making you more productive and giving better value for your money
Reliable computers
with fewer crashes means more time working & less time waiting
Support that understands
your complex workflows and can get you back up & running ASAP
A proven track record
as shown by our case studies and customer testimonials
