We know that your main concern lies in the integrity of the companies you do business with. Especially with internet-based businesses, it is often difficult to determine the true values and goals of your supplier. Here you will find Puget Custom Computer's customer testimonials. Entries from our customers are not restricted, and are audited only for inappropriate content. It is our goal to give you a clear picture of our service and product quality, straight from the mouths of our customers! Puget Custom Computer appreciates any feedback, positive or negative, that you have!
We have such good ratings that we are often accused of censoring negative entries! This is not true -- we display every entry, whether it be positive or negative! Look real hard at the hundreds of review here -- although they are overwhelmingly positive, you'll find a few negative ones!
Also, check out our awards and customer testimonials at ResellerRatings.
Reviews on that website are completely outside our control!
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From Milwaukee, WI
a week ago
|"Working with Puget Systems has been a completely satisfying experience. My Spirit computer arrived a little over three weeks ago and has been working fine from the start. I was not looking for a particularly unusual computer, but there were some components that I wanted and I did not want to have to buy a computer bundled with more than I needed. Puget Systems provided configurations very much like I wanted and their customization allowed me to achieve the configuration I was seeking.|
Before placing an order, I appreciated the interaction with the sales staff who reviewed my proposed configurations and provided feedback. In most cases the changes recommended addressed my intended use and reduced the overall cost. They did not seek to sell me more than I needed just for Puget's benefit. I also appreciated the courtesy installation of requested software and the absence of "bloatware" that was of no interest to me. Their website was easy to use and navigate and the description and review of each component by Puget staff was very helpful. Their library of articles on computer hardware was also very useful.
Having placed the order I was intrigued by the invitation to view the current status of my order. There was assurance in seeing the comprehensive build list and the quality control testing that went into the computer. Persons doing the assembling and testing attached their names to the list making for a very transparent process.
The computer was shipped and received as scheduled and arrived in good condition. The packaging was thoroughly effective. The system has been working without any problems. I did have the opportunity to contact Support to get some assistance with operating the WiFi adapter. That was an issue with Windows, not the hardware. I greatly appreciated the assistance provided by a real person who directly responded to my inquiries. Support was not left to a computer searching an inquiry for keywords and answering with a useless response. Subsequently, I received a call from Puget Systems, again by a real person, not a robo-call, to inquire about my satisfaction with the computer in general and also my experience with Support.
I have been completely satisfied by my experience with Puget Systems. I would intend to buy my next computer from them and would recommend them to anyone seeking a quality product as well as personal, professional, and committed customer service."
|Scott Ward [Send Email]|
From Mid Atlantic
2 weeks ago
|"Puget computers are over the top from ordering to delivery. This is the second system onsite. System is quite and fast. Order was delayed during testing stage due to components not preforming up to the high stands of Puget Computers. These are not your box store computers the price of the system was the bridge I had to cross. This is a business tool that is needed to last some time. For now I believe in the Puget team to be apart of the tool belt. Superior product; Superior Customer Service; Superior Team"|
|Steve Haggerty [Send Email]|
a month ago
|"Well Puget System's has done it again! With one ten minute to Puget tech. support, Josh Raye, he solved my problem. He listened to my plea of desperation as my PC quit running, as in powered itself off after 5 minutes. He calmly asked me to boot into the BIOS screen and checked the CPU temperature. Yep - 70C - too high for idle state - so he diagnosed a liquid cooling system pump failure. It appeared that he was exactly right! I ordered a replacement Corsair H60 cooling system to be delivered the morning of the next day and by noon I had installed the new cooling system. My PC was running again! I could now get back to my work. I spoke to Josh again asking him which way to install the cooler's fan (intake or exhaust) and he took the time to look it up just to be sure. Now that's Service with a capital S.|
This is my fourth PC from Puget Systems. I've had it for three years and still get EXCELLENT support service. Try that with Dell or Sony or internet brand-X!
I strongly recommend getting your computer from Puget Systems. You work with a tech to custom design your machine to suit your specific needs, not over the internet compromises, but detailed choices - like what manufacturer's RAM memory do you want? Which video card? Then they do a "burn-in" test before shipping, so you're not the one who discovers a infant mortality component. They're not the cheapest, but the best I've found.
Thanks Jon for doing a great job at building consistently excellent systems.
Steve - March 17, 2015"
| Bruce Lindsey|
From Nacogdoches, Texas
2 months ago
|"I don't usually fill out these reviews, but I felt compelled to do so in this case. My experience ordering a new high end desktop from Puget Computers was quite good. These folks were professional and helpful from the first contact through product delivery and beyond. Where else would I have a representative suggest that the more expensive computer I was inquiring about was overkill for my applications? And who else would include a binder, with all of the relevant information about your computer, along with recovery disks, with the computer shipment? I had a follow-up call from them yesterday, 10 days after delivery of the computer, to ask if everything was working as anticipated. I appreciate the extra effort and personal touch provided by Puget in a time when most services are so impersonal and automated."|
| Mark Brockway [Send Email]|
2 months ago
|"Just bought my first system from Puget. It is a laptop. I love it. It is top notch and the entire buying experience was a pleasure. William George answered my one million questions in a very polite and no pressure manner. I'm a hardcore trader and only buy top notch quality and Puget Systems has what I need. I also like that they are local. I will be buying all future computers from them."|
| Peter Heyde DBA Mad Good [Send Email]|
From Marietta, NY 13110
2 months ago
|"I Own a small DJ business in upstate New York. I was using a Dell XPS 1640 with a soundblaster X-Fi sound card for my business. Knowing that I'd soon need a "backup", I started extensively searching for a new computer, and I "stumbled" on Puget Systems. Having had much experience with Dell and HP, I was tired of the run around circus that THEY call tech support. The more research I did, the more I came back to Puget Systems. I finally called them and talked about building me a new computer. I had my web page open as I was talking to my sales tech while I was spec'ing my computer, he was explaining the options and available features in a very low pressure, imformative way. I ordered my computer, and the whole experience only got better from there. When the computer arrived about a week later, it was accompanied with a comprehensive log of every part manufacturer, contact number, test and build schedule with test results and a FULL complement of discs including drivers, reimaging AND full OS. That's not to say that there weren't any bugs (remember, we're still dealing with Windows) but they were dealt with over the phone with no problems. It's like having a cousin in the computer business who's native language is English and knows their buisiness forward, backwards and sideways for the LIFETIME of the computer! All that's left to say is that the quality of the computer improved the sound of my music from CD to virtual studio quality. I,ve also started doing graphic designs, and my computer is a natural! Bottom Line-thers's nowhere else I'd even consider buying a computer than Puget Systems and you can take that to the bank!"|
2 months ago
|"From start to finish they were there. I started with a general idea of what I needed, I asked questions, they asked questions of me, and between us we came up with a design that met my specifications perfectly. They were there throughout the build process keeping me informed on the progress of my machine. They told me about all about the extensive testing they did. And when it was finished they did a very thorough job of packing it for shipment. The machine arrived without a scratch and included some very well thought out documentation. I had no trouble setting up this machine and it's worked perfectly ever since I first turned it on. They followed up a couple weeks later with a phone call just to make sure everything was working properly. No question that next time I need a new computer I'll go back to these guys."|
| Lawrence Simmons|
3 months ago
|"They really do work with you to create a truly custom computer exactly the way you want it. Their staff has the expertise to help you design the best possible system. I wish I had found this company a few years earlier."|
| Robert Grace|
3 months ago
|"Purchased a Serenity in the spring of 2011 with a 3-year warranty. Twenty=five years of buying nothing but high-end desktops from a half dozen companies, gave me the knowledge to evaluate quality, performance, and reliability. The Puget Systems desktop was vastly superior to anything previous owned. Twice encountered software issues well beyond the scope of my knowledge to resolve. Puget tech support took control of the Serenity and fixed the problem in no time. Six months out of warranty, one Nvidia GPU failed. Shipping the Serenity back to the company in the original packaging was easy.|
After upgrading to a GTX 980 (reviewed on their website) the Serenity is now virtually silent. You can’t hear a thing. Hope they stay in business for a long time because if the CPU or motherboard should fail, it will be a pleasure to customize and order another Serenity. Thanks gentlemen for unsurpassed customer service and superior products—you rank in the top 1 %!"
|Beau Reese [Send Email]|
From Santa Clarita
3 months ago
|"I have been looking EVERYWHERE for a specific hard drive cage for my Fractal Design Define R4 case... |
Nobody has one, they're not available on eBay or Amazon, and I spent hours searching Google.
Finally, I found this website and thought it was fake, so I contacted Fractal Design and to my surprise it was legit!
Now I'm the happiest customer in the world. I can finally finish my super computer with all 8 hard drives!!!!!!!!!!!!!!!!!!!!!!!!!!!"
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