We know that your main concern lies in the integrity of the companies you do business with. Especially with internet-based businesses, it is often difficult to determine the true values and goals of your supplier. Here you will find Puget Custom Computer's customer testimonials. Entries from our customers are not restricted, and are audited only for inappropriate content. It is our goal to give you a clear picture of our service and product quality, straight from the mouths of our customers! Puget Custom Computer appreciates any feedback, positive or negative, that you have!
We have such good ratings that we are often accused of censoring negative entries! This is not true -- we display every entry, whether it be positive or negative! Look real hard at the hundreds of review here -- although they are overwhelmingly positive, you'll find a few negative ones!
Also, check out our awards and customer testimonials at ResellerRatings.
Reviews on that website are completely outside our control!
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From Baldwinsville, NY
6 days ago
|"Everything about my purchase of a Spirit PC was exceptional. The consultation, the build, the finished product, the shipping, all top notch!"|
7 days ago
|"This is my first experience with Puget. My previous computer was also a custom built one. That company went out of business, so after 6 years when I had a problem they were not around to help me fix the problem. My new computer from Puget is custom built for photography. It is very fast, very quiet and so far is exactly what I needed. I have nothing but good things to say about the people that I worked with in getting my computer built and running in my home office. I especially appreciated the time Puget took as we designed a computer just for me. I appreciate that Puget took the time to see that each component met the specs. They actually found that one component did not and swapped it out for a good one. You can imagine how sad I would have been if that problem had surfaced after the computer was being used in my home office. I am counting on them being around should problems crop up in the future."|
4 weeks ago
|"I recently bought my second system from Puget Sound Systems. This one was a Serenity; the first one, a Spirit. Isn't that putting one's money where your mouth is ? I couldn't be happier with my choice. |
I wanted a system to be pretty much dedicated to music, using notation and DAW software. I was glad to see that the company had some experience in this area. William was very helpful in designing a system to meet my needs, and at a good price point too. They tout the Serenity line as being quite. It absolutely is, while being quite snappy in loading and processing large sound libraries.
The company went out of the way to work with me on the shipping. When the build and burn was completed faster than first expected, I had a chance to get the box a week earlier than first anticipated. (This delay was due to my schedule requiring a Saturday delivery.) My request caught the shipping people by surprise. But they managed to get the unit out to me, really making my day. That's pretty exceptional service from start to finish. I wouldn't hesitate to recommend them."
| Pam Meadows|
4 weeks ago
|"I'm not a tech savy person so I so apprieciate the staff at Puget. They have been very helpful and do not have that attitude that many computer people do. I purchased the Serenity; it is truly silent. Before purchasing this I had gotten a computer from Frys, it sounded like a 747 taking off, even from across the room! I returned it the next day.|
The computer sits on the desk a foot from my chair and I can't hear it! Had a repair person out, he was amazed at the lack of sound. He had even checked to make sure it was on. System is as fast as I need and works seamlessly. After a few years a fan did die, I purchased a replacement from them and it was here in a couple days. Yes, the computer is more expensive than a box store but worth every penny!"
2 months ago
|"I am completely astounded with how amazing this company is. While I found my computer to be a tad bit pricey, I am never buying from a different computer company again. And I would recommend this company to anyone in a heartbeat.|
Not only are their products top quality, but their workmanship is wonderful. My computer is wonderfully build and runs so smoothly. Its more than I could have asked for.
Also they have the best customer service I have ever seen. As someone who has always gone with big name computer companies like Dell and Toshiba previously, I DREADED contacting customer support. So far with my two times contacting Puget customer support, they have been quick, knowledgeable, sincere, nice, and treats you like a normal person, not someone who doesn't even know what a computer is (however they still make everything understandable to everyone).
I can not stress enough that you should buy from Puget systems if you want a seriously high quality computer from a seriously amazing company."
2 months ago
|"I have been using a Puget System computer for a number of years. It cost a little more than purchasing one from a big box store. BUT...it is so worth it. The customer service is phenomenal! I am not much of a techy person but they are always available to help me and speak my non-techy language if needed. I wouldn't purchase a computer anywhere else as long as that customer service is so attentive! I live in a small town where there are not consistently good computer people to help me. Puget fits the bill every time!"|
2 months ago
|"I'd shopped around for a "pro workstation" for quite some time.|
spoke to most of the main competition.
However, after chatting less than 24 hours with Puget, I decided to go with them.
their prices were more than competitive. They helped me choose the best solution, which was not the more expensive ones I was looking at. seemed truthful and sincere in their advise. I'm still awaiting the shipment, but have already recommended Puget to several friends who are looking for a top quality rig :)"
From Austin, Texas
2 months ago
|"I have been reading reviews of Puget Systems for just over a year. I knew the day that I had to have a new computer was coming. First let me say that the online configuration tool is the best I've seen. Second, and I mean this, once I pulled the trigger on ordering my system I fully expected it to take 2 to 3 weeks. This is not based on reviews or knowledge of Puget Systems, just general experience with custom PC builders. My system build started on a Monday and was out of the door on Friday. I got it the next Tuesday and the fans, the build, the hardware was exactly as specified. The inside of the cabinet is so professionally done. I have put it through some rigorous usage and it performs so beautifully.|
I could not say enough good things about the people at Puget Systems. They must be the best in the country. This company should be at the very top of your shortest list of custom PC builders"
| jerome kapacinskas|
From arroyo grande, ca
3 months ago
|"It has been a pleasure to work with Puget Systems in designing and building my new computers. From the initial discussions of my needs, to their expert technical advice and review of my component choices, I proceeded with confidence and trust in knowing my selections were the best for my needs. |
My computers were shipped promptly and the accompanying information booklet with information on system component tests and illustrated mother board connections and FAQs for start up were very useful to me. Also included, was the "tools and Recovery USB drives" for the two systems I ordered. I will be ordering again from Puget Systems. In all, I have purchased 3 computer desk top systems from Puget Systems and they have proven to be as good or better than advertised. You can see my review on Resellerratings.com"
| Kelvin Lantigua|
4 months ago
|"I bought an Echo from Puget, the system is incredibly fast and small. I am using it in my dental office as the main computer. I will recommend Puget to all my friends and family. This company builds great computers."|
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