We know that your main concern lies in the integrity of the companies you do business with. Especially with internet-based businesses, it is often difficult to determine the true values and goals of your supplier. Here you will find Puget Custom Computer's customer testimonials. Entries from our customers are not restricted, and are audited only for inappropriate content. It is our goal to give you a clear picture of our service and product quality, straight from the mouths of our customers! Puget Custom Computer appreciates any feedback, positive or negative, that you have!
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We have such good ratings that you might think we censor negative entries! We do not -- we display every entry, whether it be positive or negative! Look real hard at the hundreds of reviews here -- although they are overwhelmingly positive, you'll find a few negative ones!
Also, check out our awards and customer testimonials at ResellerRatings.
Reviews on that website are completely outside our control!
Steve HaggertyFrom Sanat Monica CA
2 months ago
"April 2021 - After seven years, --- Yikes! - that long - I've replaced my old Puget system, BIGX4 (4th Puget system - Intel i7-3930K - 16 GB RAM - SSD boot drive) with Puget5, a AMD 5900X - 64GB RAM - EVGA-RTX 3080 video - Samsung 980 Pro 1 TB M.2 SSD boot drive - so very fast! Photoshop CC 2021 and Premiere Pro were really dragging - making Covid video work not fun, so I went to check out Puget again. I spent hours researching AMD and EVGA video, thought of building it myself, went on Puget site, spoke to Puget folk about various components choices - very helpful, looked a pricing and availability for AMD CPUs and video cards (impossible to find except at tripled pricing). I spoke to Stubbers (yes - he is mysterious - but very knowledgeable, Jon Allman, Ben Bohnen, Alicia Menson, and other Puget folk.
Ordered, got my system in just a few weeks, plugged it in, and it worked. Oops - then I realized I had more to do. Bringing over my existing two hard drives was easy, but then when I was trying to install some Adobe software from a CD/DVD, I hadn't thought to order a new DVD drive. I needed help in installing the DVD drive from my old PC into the new Fractal Design case... did I need a new bracket?, did I have the power and data cables? So I called Puget System's support - one phone call and got a knowledgeable tech. After some discussions and a few emails - done! Same for installing a spare 2.5" SSD where I needed some extra cables. My wife has a Dell laptop and there's no comparison between Puget's excellent support and Dell's.
This is my 5th Puget system. While looking for a desktop upgrade, I looked at Dell, Acer, and others, finding PC choices put together by the hundreds but not on target matching my specific needs. Through dialogue with Puget folk we talked about what specific work I do - which software I use - their responses showed me they and their website are knowledgeable about the work requirements for photographers and video editors. We walked through the selection of each component based on my work. Again a clear difference from mass producers to Puget custom builds. I'm very satisfied with the system AND knowing the people who built it are standing behind it, just a phone call away if I need help. I recommend them highly.
Many thanks to Jon Bach and his excellent team at Puget Systems."
Calabe DavisFrom Rio Rancho, NM
2 months ago
"Buying a machine from Puget Systems was by far the best experience I've ever had with a retailer in a lot of years, let alone buying a computer. You'll pay a bit more than building the machine yourself, but it is certainly worth it."
2 months ago
I have had my hand crafted pc since Aug 2014 when George was handling sales. I do not create a lot of documents, but i wholly rely on the SSD and RAM while i day trade on a very GUI software platform to execute trades. Having multiple monitor ports allows me to keep my finger on the pulse of several markets at the same time.
While the initial expense hurt a little bit - I have gotten paid back multiple times over. Now if Puget could get the ISP to get their crap together it would be a perfect world.
Oh, I am proud to say I have had few customer support issues, and the issues I had were resolved in a timely, friendly manner.
If you are clear in what you want, you will get a superior product with these guys. I highly recommend this company."
Scott EatonFrom Austin, TX
3 months ago
"After years of building my own PC (and a Mac guy), the difficulty in buying high end parts in 2020/2021 finally made me investigate prebuilt options. So I'll cut to the chase: I did research (and not just reading reviews like this one) and constantly revisited Puget and similar sites until I was ready to order. I had also considered more gamer-oriented companies like Origin. Admittedly, I had first heard of Puget through the Corridor Crew channel on YouTube, but what I found at the website that I did NOT find at the competition were: Names, faces, and a sense of expertise. This wasn't just slapping some RGB fans in a box and sending it out the door. After custom ordering (thanks Jeff!), I got regular updates from the staff, so thanks Ashley, Alice, Kyle, Cameran, Arianna for those INCREDIBLY detailed and complete updates along the way! This PC will last me a while - I bought big - but I'll definitely be returning for more in the future."
Kim McGrawFrom Plano, TX
5 months ago
"I just happened upon the "Smarter Every Day" Youtube video (from 2018, I believe) with the Puget Systems "factory tour." I was already a customer (third box on the way even as we "speak"). It was awesome to see how the "voice on the phone" actually came to the recommendations based on what I wanted to get out of my box. The testing and time spent evaluating software vs. hardware setups really makes Puget the cream of the crop. Mr. Bach and his crew really showed that the process, top to bottom, is what I want to see in my computer manufacturer. Having the opportunity to see the people I have spoken with on the phone was just icing on the cake!"
5 months ago
"I wanted to once again offer my thanks for yet another great service experience with a member of the Puget Technical Support team. This time I was dealing with Ben Bohnen. As I've experienced the two or three other times I've needed to call Puget, I found his interaction with me to be upbeat, patient and very well informed. We got through my issue fairly quickly and I very much appreciated it! Thank you!"
Scott NelsonFrom El Cajon
6 months ago
"I saw the Smarter Everyday YouTube video with Puget Systems then realized that's the place my dad had purchased 2 computers from. I was actually using one of them as a hand me down since dad was buying another one from Puget. Even though I read all the reviews ( all very positive) I was still blown away by the customer care I received. I bought a custom built computer for my home not a business. I am a gamer on it mostly. I also do a lot of 3D modeling and I am starting to turn my set up into a recording, engineering and mastering studio. All are just hobbies. They helped me put together a system that is going to have no problem handling all of that. The daily updates were my favorite part. They made the waiting seem shorter. I am a very happy customer for life."
Henry ChiuFrom Boston
7 months ago
"I bought a Serenity back in 2011 from you guys. I had done my own builds in the past for over 10 years prior, but this time I wanted a silent build, which I didn't have any experience with. Since then I've moved 3 times, gotten married, and am now a father to two wonderful children.
The Serenity sits in my living room hooked up directly to the TV for the last 9 years - still awesome, my strong silent companion. I've upgraded the hard drives and graphics card over time, and otherwise everything still works beautifully. It's the last desktop I've ever had to buy so far. Thanks for such a quality product!"
Edward CorbettFrom Norco, California
7 months ago
"I wanted a new well built computer for RDR2 so naturally Puget Systems was my first call. Puget is a surreal experience. You call and an actual human being answers the phone, puts up with all your stupid questions and finally places an order for you. The encounter with Puget form top to bottom was excellent. Of course as soon as the computer was delivered my ISP went down for three days, but everything eventually turned out great."
James Markham Hall, Jr.From Los Angeles, CA
8 months ago
"Puget Systems is an INCREDIBLE company with an intense focus on customer service. Satisfying their customers through the process of building them a custom computer that meets their needs is definitely their passion and top priority. When we reached out to them to create custom workstations that met the demanding needs of our project THROWDOWN, they didn't bat an eye when we told them about the intense specification that our advanced virtual production workflow required! The process began with an in-depth interview where we revealed not only the hardware requirements, but also what software we were using, what aspects of our current computer systems left us unfulfilled and what we expected from our new workstations. All of this information helped them to create a custom configuration specifically to meet our needs. Once we made our final adjustments to the order, the build began and Puget Systems kept us informed every step of the way. I've never experienced such detailed customer service before! We would receive order status updates from specific employees letting us know what stage of the process we were in and when to expect the next updates. The brilliant technicians building our systems were fun and brought such positive energy when they were constructing and testing our computers. They'd even share images of the build with personal notes attached, which motivated our team! Knowing how much care and attention to detail was placed on the building of our workstations, inspired us to dream up even more ambitious virtual production filmmaking scenarios, because we knew that we'd have the hardware to pull it off and that it was specifically optimized to allow us to perform at our very best. The quality never stops with Puget Systems. They delivered our workstations in high quality protective packaging and we were able to unbox and setup easily, due to them sending ahead instructions, which were also included in the box within a three ring binder, as well as hardware and windows discs, and they even tossed in a USB recovery drive, just in case. Puget Systems provides PHENOMENAL CUSTOMER SERVICE and creates FANTASTIC COMPUTER SYSTEMS that allow us to achieve groundbreaking results. If you or a loved one is interested in a custom computer solution, look no further than PUGET SYSTEMS!"
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