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Customer Testimonials

We know that your main concern lies in the integrity of the companies you do business with. Especially with internet-based businesses, it is often difficult to determine the true values and goals of your supplier. Here you will find Puget Custom Computer's customer testimonials. Entries from our customers are not restricted, and are audited only for inappropriate content. It is our goal to give you a clear picture of our service and product quality, straight from the mouths of our customers! Puget Custom Computer appreciates any feedback, positive or negative, that you have!

Do we look too good to be true?

We have such good ratings that you might think we censor negative entries! We do not -- we display every entry, whether it be positive or negative! Look real hard at the hundreds of review here -- although they are overwhelmingly positive, you'll find a few negative ones!

Also, check out our awards and customer testimonials at ResellerRatings.
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Puget Custom Computers Reseller Ratings Reviews

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Steven Serdikoff

From Philadelphia, PA

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon a month ago

"I tend to look for companies that do business the right way. Until finding Puget Systems, I hadn't found any in the PC business. Puget's builds priced favorably to the rest of the market, but the real value isn't just the well-designed systems, its the level of service. I gave Jeff a detailed list of needs and he guided me toward the right components and build. From then on, I was informed at every step of the process: who was working on my PC and what they were doing. The give tons of info on the parts they use and why, a wealth of info on my system (benchmarks, thermal imaging, etc.), and the final delivered product is flawless (it was so well packed, the FedEx guy who delivered it was impressed!) They provide an old-school binder manual, recovery disks and drive, and a flawlessly built PC -- tidy cable management, lots of efficient and quiet cooling, and great parts. The PC is fast, quiet (often inaudible), no bloatware, everything was installed and ready to go (including all available updates). It boots fast, it runs better than any previous PC I've owned, and I have no doubt it will be far more reliable also. Puget Systems does it right. I've paid premium prices before, but this is the first time I got equal value! My Puget PC doesn't look flashy, but it's a beast of a system, backed up by people who really seem to care about building a machine that does what I need. I've a hard time imagining buying a PC from anyone else ever again."
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Ken S.

From Monroe, WA

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon a month ago

"Two things stand out for me when watching Jon's video giving an overview of Puget Systems. First, their sales staff actually will talk you down from more expensive systems. Frankly they've saved me over a thousand dollars. Second, his comments about transparency and relationships, by which he means trust. I bought a system from Puget nine years ago, and they supported me ever since. When I felt the need to modernize with a new system, there was only one company on my list of candidates."
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Phil Peterson

From Warner Robins GA

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 2 months ago

"Phil Peterson
Middle GA
This is the first computer purchased from Puget (Aug 2018). The experience was enjoyable. Jeff answered my questions when were we determining what I needed for my system. Puget kept me informed every step of the way and the computer arrived trouble free sooner than promised. I am very satisfied with the computer and will recommend to my friends that they contact Puget next time they need a computer. To date I have not had a reason to call for any problems or questions. This company is first class."
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Scott Brown

From Metro NYC area

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 2 months ago

"Trying to find a legitimate workstation that will handle Octane was a nightmare. After years on Mac, I looked at the iMac Pro and winced at the specs and the ridiculous price. No NVIDIA, over $12K for an adequate machine? After days looking, I found Puget Systems.

I am so glad I did. After making the call, Oscar was GREAT. I highly recommend Puget Systems and will never shop anywhere else. From the first call, I was hooked. The integrity, value and quality this company offers is exemplary.

Here’s a few bullet points on what makes Puget Systems easily the best place to go for custom workstations:

• They were nice. No talking over your head, no tech-nerd attitude. Just helpful and down to earth.
• They listen. They helped me transition from Mac to PC with little to no trouble and were very helpful with follow-up questions.
• They diagnose what you’ll need without trying to up-sell
• They have the best technology in stock, usually
• The wait time was minimal, two weeks from phone call to up and running in my case
• There’s a step-by-step progress report/checklist as your system is being made complete with what’s being done and who is doing it
• Most important, the system was EASY to set up
• AND it’s blazing fast
• AND the price was by far the best out there. In fact, they saved me money by helping me direct my budget toward the components that were most helpful for the applications I was using.
• They followed up to ensure everything is working properly
• Finally, the beards at PS are as impressive as the render times on my workstation

TL;DR Puget Systems should give other companies lessons in customer service, value and quality. I’m a fan and will be ordering from them again soon."
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Oslyn Charles

From Brooklyn

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 3 months ago

"There are no words to express the level of comfort and satisfaction having being a customer of Puget systems. The timely process from the confirmation of the order to the building of the machine and being informed at every stage. Excellent and knowledgeable support staff who are able to tailor the system specs to my specific need. The after sales support, even after two years of purchase they want to make sure every thing is ok with you. My system runs oil-smooth and is very silent for a big machine.Thank you Puget, you have a customer for life!"
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G Gill

From Arizona

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 3 months ago

"Purchased a Serenity system here six years ago. Recently damaged one of the front USB ports by accident, and sought out replacement options for the port module. Case manufacturer support advised the specific model (Antec P183) had been discontinued, and no parts available. Searched eBay, Amazon.com, Google, no solution. Checked the Puget site, and immediately found a replacement port module available at a reasonable price. I think it's a great testimonial of the ability of Puget Systems to provide product support after the sale!"
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Sara Carpenter

From Queensbury NY

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 3 months ago

"I've been using custom built systems for sound and video editing for almost 10 years. This is my first purchase from Puget. The ordering process was simple and smooth and the sales technician was very knowledgeable. The system arrived on time and was well packaged. I've plugged it in and two things are apparent:
- it's wicked fast!
- it's insanely quiet!

Looking forward to working on this new system. Thank you Puget!"
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Erik Stensland

From Estes Park, Colorado

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 3 months ago

"I've now bought two computers from Puget Systems and have no intention of going anywhere else. I used to build my own computers to meet my needs but have found the staff here to be so knowledgeable about each piece of equipment and what I actually need, that I trust them more than myself.
On my last purchase they talked me out of buying a more powerful PC. They assessed my needs and were able to help me identify what equipment would give me the best system to meet my particular needs, even though it meant I didn't spend as much with them. They also build these things really well. I don't think I've had a single hardware issue with the computers I've purchased from them. They also prepare them for me so that they are almost completely silent. I love it!

Even a couple of years after I put one of their computers into service they are ready to help and troubleshoot if problems arise.This is how I wish all companies were run. They have won my respect and have made me a very happy customer. Thank you Puget Systems!"
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Clay C

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 4 months ago

"Puget Systems has been an incredible experience. The best way to describe how I felt when I purchased my computer, was as if a company was formed just to build a personal computer for me. The way Puget Systems reach out to their customers on a personal level is outstanding. The step-by-step build process and updates left me not only excited, but kept me in the loop to ask any questions. I have recommended this place to friends and family and will continue to do so."
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Bill Nance

star yellow iconstar yellow iconstar yellow iconstar yellow iconstar yellow icon 4 months ago

"This has been my best computer buying experience since my first computer - a Tandy 1000. I wanted a quality product to my specs without the extra junk that the big names put in their systems. Puget delivered in spades. Everything is quality and I know that the team cared about doing their best on my computer. It's rare to find people that will put their names and faces on their products, but Puget's team does. Their customer service is outstanding - taking the time to explain things as if they were just offering some friendly advice to their neighbor. I will never buy another desktop from another builder. Puget has made me a customer for life."

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Also, check out our awards and customer testimonials at ResellerRatings!

Puget Custom Computers Reseller Ratings Reviews