We know that your main concern lies in the integrity of the companies you do business with. Especially with internet-based businesses, it is often difficult to determine the true values and goals of your supplier. Here you will find Puget Custom Computer's customer testimonials. Entries from our customers are not restricted, and are audited only for inappropriate content. It is our goal to give you a clear picture of our service and product quality, straight from the mouths of our customers! Puget Custom Computer appreciates any feedback, positive or negative, that you have!
We have such good ratings that we are often accused of censoring negative entries! This is not true -- we display every entry, whether it be positive or negative! Look real hard at the hundreds of review here -- although they are overwhelmingly positive, you'll find a few negative ones!
Also, check out our awards and customer testimonials at ResellerRatings.
Reviews on that website are completely outside our control!
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4 weeks ago
|"I have been using a Puget System computer for a number of years. It cost a little more than purchasing one from a big box store. BUT...it is so worth it. The customer service is phenomenal! I am not much of a techy person but they are always available to help me and speak my non-techy language if needed. I wouldn't purchase a computer anywhere else as long as that customer service is so attentive! I live in a small town where there are not consistently good computer people to help me. Puget fits the bill every time!"|
a month ago
|"I'd shopped around for a "pro workstation" for quite some time.|
spoke to most of the main competition.
However, after chatting less than 24 hours with Puget, I decided to go with them.
their prices were more than competitive. They helped me choose the best solution, which was not the more expensive ones I was looking at. seemed truthful and sincere in their advise. I'm still awaiting the shipment, but have already recommended Puget to several friends who are looking for a top quality rig :)"
From Austin, Texas
a month ago
|"I have been reading reviews of Puget Systems for just over a year. I knew the day that I had to have a new computer was coming. First let me say that the online configuration tool is the best I've seen. Second, and I mean this, once I pulled the trigger on ordering my system I fully expected it to take 2 to 3 weeks. This is not based on reviews or knowledge of Puget Systems, just general experience with custom PC builders. My system build started on a Monday and was out of the door on Friday. I got it the next Tuesday and the fans, the build, the hardware was exactly as specified. The inside of the cabinet is so professionally done. I have put it through some rigorous usage and it performs so beautifully.|
I could not say enough good things about the people at Puget Systems. They must be the best in the country. This company should be at the very top of your shortest list of custom PC builders"
| jerome kapacinskas|
From arroyo grande, ca
2 months ago
|"It has been a pleasure to work with Puget Systems in designing and building my new computers. From the initial discussions of my needs, to their expert technical advice and review of my component choices, I proceeded with confidence and trust in knowing my selections were the best for my needs. |
My computers were shipped promptly and the accompanying information booklet with information on system component tests and illustrated mother board connections and FAQs for start up were very useful to me. Also included, was the "tools and Recovery USB drives" for the two systems I ordered. I will be ordering again from Puget Systems. In all, I have purchased 3 computer desk top systems from Puget Systems and they have proven to be as good or better than advertised. You can see my review on Resellerratings.com"
| Kelvin Lantigua|
3 months ago
|"I bought an Echo from Puget, the system is incredibly fast and small. I am using it in my dental office as the main computer. I will recommend Puget to all my friends and family. This company builds great computers."|
| Preston Birdwell|
From Columbia, CA
3 months ago
|"On May 6, 2011 my Obsidian Workstation was born under the highly skilled hands of the Puget Systems team. So, on its fifth birthday I thought I would write about my computer and the continued help I have received from Puget Systems.|
With help from Pugetís techs on the old forum, I added an Intel 520 240GB SATA 6Gb/s 2.5inch SSD direct from Puget as my Primary OS drive in 2012. In 2014 I added an external WD 3 TB USB drive for backup, again direct from Puget. Earlier this year I added 16 GB of Kingston RAM, for a total of 32 GB, and I also upgraded the video card to an Asus GeForce GTX 750 2GB (Passive).
After installing the new RAM, the computer would not boot. I then contacted Pugetís Tech Support and they helped me make some changes to the BIOS, and also suggested that I re-seat the RAM modules. After these adjustments the computer fired right up and successfully booted into Windows 10.
It is very gratifying that even five years after the purchase date, as well as for the RAM upgrade I did myself, Pugetís tech support was there for me. The help I received was right on target and saved me having to fumble around for a solution.
I should point out that the reliability of my system has been excellent! The original system core, hard drives and optical drive, fans and power supply continue to function perfectly. I attribute this to the quality of the parts in their Obsidian offerings, and the rigorous testing before parts are added to Pugetís line, as well as the excellence of the build by Puget Systems.
Beyond the quality of the machine, any testimonial would not be complete without mention of the kind, knowledgeable, and professional help I have received from everyone on the Puget Systems team from the day I submitted my first quote for review.
If you are looking for a finely crafted computer with the best pre and post-sale support in the business, look no further. Puget Systems delivers!"
| Clayton Kimbell|
3 months ago
|"For almost a year I couldn't pull the trigger on a new workstation for my video editing business. I know I wanted to go PC instead of APPLE, because I had moved to ADOBE CC and had my own idea for a hard drive set up. I had loads of questions and doubt, and the various PC builder companies I talked to online just didn't seem to care that much about my questions. |
Enter Puget systems. They answered every question, provided input and advice, and made buying a custom PC feel easy. They worked with me to make the PC exactly how I wanted it and were always available to answer additional questions and concerns.
If you're serious about your PC and want a company that truly has your back. Puget delivers."
| Joseph Prince|
From Provo, UT
3 months ago
|"I have now ordered 4 HPC systems for computational fluid dynamics from Puget Systems. I have been impressed that they are always helping to make sure that I have carefully thought through all the needed requirements of my system. Many times the recommendations mean a lower price for me. They have also been very helpful in understanding what cutting edge technologies are available and what the trade-offs are. I have never worked with a computer hardware company like this. They really are great to work with and have saved me hours of research."|
From Brush Prairie Wa
3 months ago
|"The service was great. The system is extremely well put together. They didn't try to BS me or up sell me. The support documentation and ancillary owners documents are fantastic. Fast and just as expected. Pricey, maybe, but this system is far superior to any of the mass produced boxes you can buy from HP or Dell. Their expert prep alone is worth several hundreds more in value.Their US based, Clear English speaking support if needed a big plus. I almost never give the highest rating available to anything( except "Citizen Kane", and "Godfather Part 2"), but they deserve it."|
| Martin J|
From Seattle, WA
3 months ago
|"First I want to say that this company takes great care to ensure their client is satisfied. There is a personal touch to their customer service, without being sales-y or pushy. My experience is a breath of fresh air in a climate of big companies with out-sourced support and uninformed floor-staff.|
The machine I needed was for graphics-heavy game development, and Puget System\'s staff guided me towards a machine with the appropriate specs. Now, the machine is running well, and I know if problems arise, they will be available to answer questions.
Buying a new computer can be daunting and the language used in the industry can be specialized. So there is an educational component to the way Puget Systems interacts with their clients in that they freely explained hardware and its application. Also, they include a custom binder of materials that comes with your machine and include all extra parts from the build.
Puget Systems actually cares about computers and the people who use them!!"
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