We know that your main concern lies in the integrity of the companies you do business with. Especially with internet-based businesses, it is often difficult to determine the true values and goals of your supplier. Here you will find Puget Custom Computer's customer testimonials. Entries from our customers are not restricted, and are audited only for inappropriate content. It is our goal to give you a clear picture of our service and product quality, straight from the mouths of our customers! Puget Custom Computer appreciates any feedback, positive or negative, that you have!
Do we look too good to be true?
We have such good ratings that you might think we censor negative entries! We do not -- we display every entry, whether it be positive or negative! Look real hard at the hundreds of review here -- although they are overwhelmingly positive, you'll find a few negative ones!
Also, check out our awards and customer testimonials at ResellerRatings.
Reviews on that website are completely outside our control!
Margery TranFrom Irvine, CA
3 weeks ago
"Absolutely stellar experience! Great knowledgeable staff and excellent customer service. Each step of the internal process is inputted into a tracking system that is shared with the client - so I know the exact status and condition of my purchased product. I love seeing that level of thoughtful organization & process. I have yet to receive my workstation, but I am so blown away by the service that I needed to leave a review!"
Michael SFrom San Diego, CA
4 weeks ago
"I've purchased my past 3 gaming computers / workstations from Puget and this latest one is the best yet. The 3d modeling / rendering programs I use are running great on this setup, yet this computer is incredibly quiet. I also always appreciate the clean internal layout they do inside the desktop tower."
2 months ago
"I appreciated the feedback during the built/test and the workstation is amazing. The attention to detail ranged from cosmetics, technical compatibility, and custom fabrication of some bracket assemblies. Researching the component costs, I was surprised to find Puget built the system for less then it would have cost me to buy the components myself. I have recommended Puget Systems to colleagues and will seek them in future computer purchases."
Jedidiah MitchellFrom NYC
3 months ago
"I've been using custom PC workstations for film post production & VFX since the early 2000s, and I've always preferred to build them myself for cost savings & flexibility.
When my current studio brought up the idea of purchasing a pre-built workstation to replace our (woefully insufficient) Mac Pro 6,1 color grading system I was hesitant to let someone else assemble a box for me. I wasn't thrilled with the configuration options on many vendor websites, and the cost premium seemed a little high, but our EP wanted to give it a shot with Puget due to their apparent focus on the post production industry.
First, my concerns about flexibility were addressed in about 5 minutes on the phone with Puget: they took my requests, understood why I was making them, and proposed a custom build not available through the online tools which met all my needs, even down to specific wire routing for ease of future upgrades. Really surprised that the first person I spoke with -- in sales no less (not engineering) -- was so knowledgeable about build options and why a customer might want something "off-menu" like I did.
Second, when we got the new workstation it was just as fast as I expected from the parts list, but the big surprises for me have been how stable it is, how well laid out the box is, and more than anything else how *shockingly* quiet the system is even under maximum load. They warned me that with some of my custom requests the sound dampening wouldn't be as effective as stock options, but I don't even know what that means in practice: we have laptops, water-cooled systems, tiny desktop RAIDs, etc -- all of them are louder at idle than this box is under maximum load. Hell, our router is louder than this thing. Really impressive tuning & testing, far better than I've ever done for myself.
In addition to the great build, some 3rd party hardware did not function as expected when we initially received the system -- despite it not being their responsibility they have been responsive and helpful in diagnosing the issues and we've been very happy with support so far. Having struggled with workstation support from Boxx & Dell in the past this was a very pleasant surprise.
I love tinkering with hardware so I intend to continue building my own workstations at home, but for anyone on the fence about buying pre-built, this is the bar for how it's done."
mmFrom Chicago, Illinois
3 months ago
"I ordered a 4-GPU digits machine for a deep learning project at work. Jeremy was helpful getting the machine configured and when it turned out the CPU I selected wasn't available from any of their suppliers, Jeremy and Wilson upgraded the CPU to another one they had in stock, answered some of technical questions about it, and expedited shipping so the order would make it in time. I got the machine a day ago, and it's already running at 100% and saving us $100s of dollars per day that we would otherwise pay for AWS. Very happy with Puget!"
3 months ago
"In my search for a new computer I found two websites that were easy for me to navigate and read: AvaDirect and Puget Systems!
I tried using both sites for pricing but in my case it just did not matter as I had already decided on a specific video card type, a specific minimum amount of RAM and once I knew more about the available hard drives a specific hard drive!
I went with Puget Systems because their site was (at least for me) was easier to navigate and at the time their customization selection was the only one that allowed me to combine all three (video card, RAM and hard drive) that I wanted into one computer!
Also, their help section for comparing specific item choices and an explanation of what it is and what it does helped me out a lot!"
Michael StoutFrom Los Alamos, New Mexico
3 months ago
"This was my first purchase from Puget Systems. Unfortunately, damage occurred to my system during shipping. The service and technical support people were incredible in identifying what had happened and then providing the necessary replacement components. My issues were successfully resolved to my complete satisfaction as quickly as humanly possible. I will not hesitate to purchase a new system from Puget in the future."
4 months ago
"Bought Spirit PC And 17” Laptop in 2014. Bother with SSD and HDD combos. Upgraded to Windows 10 when it was free. They still run just like new. I know any other would have issues by now. Glad I found Puget."
4 months ago
"I wanted a system that was powerful but silent, so I ordered the Puget Serenity. After it arrived, Alicia emailed me to ask if there was anything that could be improved. I said it was great, but there was a faint whisper from the PSU fan, which wouldn't even be worth mentioning, except that, you know, the Serenity promises total silence and this one is only like 99% silent. I didn't really expect much but they shipped me a new PSU overnight at no charge and I installed it and now the noise is gone. So I finally have my perfectly silent PC and the support experience moved my opinion from "pretty good" to "wow that was amazing let me write a testimonial"."
5 months ago
"This was my first experience with Puget Systems, a company that I found when researching custom pc builders online. I wanted a custom computer which would be adequate for some video editing but I am not a professional and didn't want to go overboard. I was able to get a custom configuration via email in response to my email request within 2 days (I sent it Friday night and received a reply on Sunday) which met all my requirements while being affordable. I actually used the specifications and looked to see what it would have cost me to order all the parts and build the PC myself and the parts alone came within $200 of my total cost with shipping from Puget Systems. Puget's web page allowed me to follow the build step by step and I received my computer within 2 weeks of placing the order - if FedEx had not pushed back the delivery date it would have been 3 days earlier. The build quality is excellent and I am very happy with the performance."
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