Samsung has promptly addressed concerns from owners of their 990 Pro SSDs with a firmware update that halts any abnormal degradation. We discuss this fix, our plan here at Puget Systems to take care of our customers, and how you can update the firmware on your Samsung SSD.
We often get asked how to find a good place to get a system repaired, and I wanted to outline a couple of tips on how to make sure you aren’t being taken advantage of: First, Google Reviews Are a Godsend When searching for a local repair shop, this is always the first place I
We have been very public about how reliable Samsung SSDs have been in the past, so we wanted to explain why we are now moving part of our line to Sabrent.
For a long time here at Puget Systems, we have been putting together computer hardware recommendations for a wide range of applications. A lot of that advice is gathered from the far corners of the internet, by a range of different folks here within our company, but our Labs team delves especially deep into certain software and workflows. As such, we are beginning to brand some of our recommended systems with an additional “Labs Certified” status – and I wanted to take a moment to give you some details on why we are doing this and what it means for you, our customer.
What’s your worst nightmare when shipping out your most precious cargo? Raise your hand if taking a shipment for a joyride was your answer. Didn’t think so! But, it happened to us.
I was recently having some issues with my cable internet and TV. At first, the cable box would periodically freeze and we’d be unable to change the channel. About the same time, the internet would cut out as well too. At first, it was only happening a couple of times a week. Eventually, it started happening a couple times a day.
I had a client who recently contacted me over the weekend in a bit of a panic because he had just upgraded to the latest Adobe Premiere CC 2017 and that caused him some grief.
About six months ago, a new grocery store opened a few blocks from my home. On my first visit, I was handed a loyalty card and told to attach it to my key-chain, which I did without much thought. The checker explained that rewards would automatically appear on my card depending on how much I spent at the store. She also mentioned that using my loyalty card would give me a discount at their gas station.
Although our hope is that you will never have to call in to Support for assistance (we hope our machines operate at optimal performance out of the box and for many years without any hiccups) we realize that from time-to-time, you will need to reach out to us. Whether it is assistance with setting up or troubleshooting an issue with a newly purchased system or working to resolve issues with a system that has seen its share of years, we are more than happy to hear from you.
What does it take to provide good customer service? Among other things, it’s having an informed opinion, and actually expressing that to a customer.